Leading-E-Commerce-Giant-Transformed-their-Customer-Verification-Process-feature-image

Case Study | Buy. Return. Repeat. How AuthBridge helped an e-commerce giant break this pattern with a real-time customer verification process

Case Study

Leading E-Commerce Giant Transformed their Customer Verification Process

Leading-E-Commerce-Giant-Transformed-their-Customer-Verification-Process

About the Company

A leading e-commerce player with product categories such as consumer electronics, fashion, home essentials and groceries, lifestyle products and many more.

Industry

E-commerce & Retail

Size

500-1000

Key Results

  • Reduction in manual errors while application processing
  • Liveness checks and geo-location capturing for identity and address verification and fraud reduction
  • Enhanced customer service

Products and Solutions

  • Customer Onboarding and Verification

Define the Problem

  • In today’s time, online shopping is a customer’s haven. But it can become a seller’s nightmare when fake or fraudulent buyers misuse the platform causing huge revenue losses.

When our client, a leading e-commerce player, was finding it hard to keep the sellers on their platform happy and track non-genuine buyers. Their platform was being misused by errant buyers who used to place orders and then return them. Most of these buyers were other sellers who just wanted to leave a rival out-of-stock.

Challenges

  • A large number of wardrobing and customer identity frauds
  • Rival sellers stocking out by just ordering and returning
  • Dissatisfied sellers dealing with returns in huge numbers
  • Retaining sellers on the platform as well as ensuring faster disbursal of return amounts to genuine customers

How AuthBridge Helped

Built a solid pre-return verification system

By identifying customers in real time, it was possible to catch fraudulent transactions. We deployed liveness checks for verifying the identity of customers along with geo-location capturing to validate that a return was being initiated from the location mentioned on our client’s platform.

OCR-enabled application form processing

OCR technology was used to simplify manual return application processes such as form filling. This enabled gathering information from customers in a consistent format and reduced manual entry efforts by last-mile agents.

Conclusion

The process helped our client analyse the return pattern with real-time verification compared to manual verifications conducted post-return, creating a seamless customer experience and ensuring a faster return amount disbursal without hitting the revenue streams.

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Building-a-Trusted-Ecosystem-of-Service-Partners-for-Leading-Sports-Goods-Retailer-feature-image

Case Study | How our client, a sports goods retailer, emerged faster and stronger with a trust-based ecosystem of sports service partners

Case Study

Building a Trusted Ecosystem of Service Partners for Leading Sports Goods Retailer

Building-a-Trusted-Ecosystem-of-Service-Partners-for-Leading-Sports-Goods-Retailer

About the Company

One of the largest global sports goods retailers with 1500+ stores across 50+ countries.

Industry

E-commerce & Retail

Size

5,000-10,000

Key Results

  • Marked reduction in vendor onboarding time, improving the service pipeline
  • Reduction in manual errors while application processing
  • A seamless experience for service providers
  • Mitigation of reduction in reputational risk due to criminal entities being isolated in real-time
  • Instant verification helped prevent duplicate registration of a single entity, reducing the chances of fraud.

Products and Solutions

Define the Problem

Our clients, one of the largest global sports goods retailers with a presence of 1500+ stores across 50+ countries, wanted to build a trustworthy ecosystem of service providers, venue providers and event organizers in India to help them onboard one million customers onto their platform.

For their vision to bear fruition, it was required to quickly and thoroughly verify their vendor partners to enable trust in customers. This must be done in a streamlined manner to ensure transparency and reduce friction for customers and partners.

Challenges

  • Creating a seamless experience for customers to hire service providers quickly
  • Reducing application dropouts from vendors on mobile/website
  • Prevent fraudulent entities/individuals from being signed up on their platform
  • Strictly toeing to compliance guidelines and company policy while registering new assets and venues

How AuthBridge Helped

Custom verification for different categories

We knew that only an end-to-end digital onboarding platform would be able to help our clients tackle the massive scale of applications with efficiency. We divided registered professionals into three categories – service providers, venue providers and event organizers. Next, we assigned specific verification needs to each of these categories to present a reliable analysis to our client.

Risk mitigation via Identity, Bank Account, Reputational, and Criminal Checks

Our efforts aimed to create a customized platform to verify individuals/business identities, verify bank account details in real-time along with experience details, certificate inspections, social media checks and reference checks. We also carried out reputational, regulatory, and criminal checks to create an additional layer of safety for our clients.

OCR and face match for faster onboarding

All this was enabled by state-of-the-art technologies that power our solutions. We deployed OCR for text extraction from the uploaded images and face match algorithms to simplify vendor application processes while onboarding.

Conclusion

The client increased its reach to the customers with a streamlined and real-time vendor onboarding which further ensured the quality of services without risking the customer’s or assets’ safety and a delightful experience for all the stakeholders.

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Case Study | What prompted a banking client to shift to Digital Address Verification instead of conventional physical address verification?

Case Study

Leading Bank Transitions to Digital Address Verification

Leading-Bank-Transitions-to-Digital-Address-Verification

About the Company

 A prominent leader in the banking industry delivering value and unwavering service to its diverse clientele.

Industry

Banking and Financial Services

Size

500-1000

Key Results

  • Quick, cost-effective, and contactless address verification
  • A fuss-free and simple onboarding journey led to a better candidate experience
  • Enhance candidate onboarding experience

Products and Solutions

Define the Problem

One of our clients from the banking sector initiated a verification request for their new employees; address verification was part of the scope. In light of COVID-19, we suggested them to adopt our Digital Address Verification to verify addresses in a contactless manner.

While the client was contemplating whether to adopt the solution or not, they asked us to conduct physical address verification in the interim for a candidate. The candidate refused to let our verifier enter their premise as it could become a possible health hazard to their family.

Comprehending the situation, our client immediately switched to Digital Address Verification.

How AuthBridge Helped

Implemented Digital Address Verification Solutions – Footprints Digital for contactless onboarding

Upon being given a green signal for digital address verification, we just needed one input from the client – the mobile number of the candidates. The addresses of candidates were then verified in three simple steps:

  • Auto population of candidate details through a form sent to the phone number of every candidate
  • Verification of details or addition of other details by the candidate along with a selfie, photo of an ID and live photo of the residence
  • Automated GPS coordinate tracking upon the submission of the form.

Conclusion

Our Digital Address Verification – Footprints proved to be a great technology to have in your digital toolkit during COVID 19. It even costed lesser than physical address verification and accelerated verification and onboarding of the employees.

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Saving-a-leading-Media-Company-from-onboarding-an-unreliable-Vendor-feature-image

Case Study | How AuthBridge saved a media company from giving its seal of trust to an unreliable vendor

Case Study

Saving a leading Media Company from onboarding an unreliable Vendor

Saving-a-leading-Media-Company-from-onboarding-an-unreliable-Vendor

About the Company

 A well-known media company in India conducted thorough due diligence on a potential supplier before establishing a partnership.

Industry

Media

Size

500-1000

Key Results

  • Mismatch in the documents submitted by the entity
  • Mismatch around the nature of the business of the entity

Products and Solutions

Define the Problem

A large media firm availed Business Partner Due Diligence solution from AuthBridge to conduct due diligence on prospective suppliers before joining hands. The objective behind conducting due diligence on the supplier was to generate a ‘Trust Me Seal’ that the company generates for every supplier on their portal based on a pre-decided criterion.

How AuthBridge Helped

Supplier’s refusal to cooperate

A prerequisite for any organisation while empanelling any third-party is to be assured of the entity’s authenticity and capability. 

The prospective supplier’s refusal to cooperate throughout the due diligence process led the Media company- our client- to decide against providing its Trust Me Seal to the entity.

AuthBridge’s Business Partner Due Diligence solution 

Our solution helps meet such prerequisites so that an organisation feels comfortable while taking an impactful decision for or against empanelling a vendor, franchisee, distributor or any business partner.

Conclusion

Under the solution, we checked the prospective supplier on various aspects such as transparency of services, reputation and capability.

The steps involved in the evaluation were Web and Media Search, physical visits, interviews with references, and physical validation of office location and submitted documents.

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Streamlining-EWS-Onboarding-&-Verification-for-a-Leading-IT-Services-Provider-feature-image

Case Study | Streamlining EWS Onboarding & Verification for one of the leading IT services providers

Case Study

Streamlining EWS Onboarding & Verification for a Leading IT Services Provider

Streamlining-EWS-Onboarding-&-Verification-for-a-Leading-IT-Services-Provider

About the Company

One of the leading IT services providers headquartered in Tokyo and operating in over 50 countries. It offers an advanced portfolio of consulting, application, business process, cloud, and infrastructure services to businesses and governments worldwide.

Industry

IT Services

Size

20,000-30,000

Key Results

  • Managing 110+ vendors with ease
  • All database checks done within 1 working day.
  • Standardized reports ensuring visibility and transparency
  • No reopening/re-verification charges with prepaid benefit
  • No response closure status less than 0.5%

Products and Solutions

  • Extended Workforce Screening Solution

Define the Problem

Our client, one of the leading IT services providers operation in 50+ countries, partner with 110+ vendors for recruitment services. Managing so many vendors and tracking the progress of background checks was getting chaotic. They wanted a solution in place to bring all their vendors to a single platform and get a holistic view while standardizing the reporting.

Challenges

  • Scattered management of extended workforce
  • Lack of standardisation in reporting due to multiple BGV vendors
  • Inconsistent workflows and processes
  • Impact on operational agility and decision making

The AuthBridge team offered solutions that improved our overall operational agility, efficiency and productivity.

How AuthBridge Helped

Bringing all the Vendors on a Single Platform

Our client was partnering with 110+ vendors for their recruiting needs. With multiple vendors, managing and tracking background verifications for each candidate became a mammoth task.

AuthBridge provided them with an Extended Workforce Screening Solution to bring all the vendors on a single platform –  giving complete visibility of the status, reports and activities. With comprehensive dashboard, our client got hiring insights from all vendors to track discrepancies in real-time. Overall, consolidating, digitising and standardising their background verification process.

Standardised Reports For Consistent Workflows & Better Decision-Making

Our client was looking to standardise their BGV reports as different vendors followed different screening processes. Standardizing the process across vendors was imperative to ensure compliance and visibility across its extended workforce hirings. 

With AuthBridge, our client received standardised reports and covered quality checkpoints which further helped them maintain a high level of quality and eliminate inconsistencies in the output.

15+ Database Checks in Less than 1 Day

With multiple vendors and in turn multiple BGV companies, the client was facing high TAT for database checks. AuthBridge’s 1 billion+ proprietary database enabled our client to reduce that time to less than a day. This was a significant game changer in verifying and onboarding new candidates  –  leading to enhanced operational agility and flexibility.

Conclusion

By leveraging our solutions, our client was able to improve operations with standardised reports and conduct database checks conducted ahead of time. What they loved the most is that there were no additional costs for reopening or re-verification of cases with the prepaid payment method.

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Case Study | A multinational grocery and merchandise retailer digitised their Employee Onboarding and Ex-Employee Verification with AuthBridge

Case Study

Multinational grocery and merchandise retailer digitized their Employee Onboarding and Ex-Employee Verification with AuthBridge

Multinational-grocery-and-merchandise-retailer-digitized-their-Employee-Onboarding-and-Ex-Employee-Verification-with-AuthBridge

About the Company

A leading multinational grocery and general merchandise retailer headquartered in Welwyn Garden City, England, serving customers with affordable healthy and sustainable food.

Industry

Ecommerce & Retail

Size

90,000-1,00,000

Key Results

  • 85% faster onboarding process
  • Digitization of statutory forms
  • E-signing of onboarding documents
  • 8000+ ex-employee verification requests handled
  • 75% increase in efficiency with the automation of ex-employee verification requests

Products and Solutions

Define the Problem

Being one of the largest retailers in the world, our client has always been ahead of the competition in adopting new technologies and working towards the optimisation of processes. With that thought, our client wanted to elevate its employee onboarding experience by eliminating paper-based statutory forms and the need for an e-signing tool.

Challenges

  • Manual data collection and signing of statutory forms
  • Lack of a central repository of all employee information
  • Manual management of ex-employee verification requests

How AuthBridge Helped

Faster Employee Onboarding with Digitized Statutory Forms and E-signing

Prior to AuthBridge, the employee onboarding process was manual. Everything was done offline, from maintaining and filling statutory forms to signing those forms. However, as the number of new employees increased, digitizing the process became necessary. 

AuthBridge’s Instaform, a web form to automate statutory forms combined with SignDrive, the intuitive e-signing tool simplified the process of obtaining signatures from new hires and sped up the completion of paperwork and onboarding formalities. Instaform and SignDrive enabled Tesco to create a central repository of employee information reducing the time to fill multiple statutory forms while eliminating the errors associated with traditional paper-based processes.

Automating Exit Employees’ Verification Requests

To eliminate manual errors and fast-track the ex-employee verification process, Tesco deployed WorkAttest, a web-based platform powered by highly secure anti-tamper technology for efficient ex-employee verification. Simply upload the employee’s work tenure, profile, exit interview forms, etc. into the web platform and WorkAttest will respond to verification requests on the company’s behalf. After using the WorkAttest tool, Tesco significantly reduced the time to verify ex-employees while saving the personnel’s time to improve their efficiency by 75% while also reducing the administrative workload for the Human Resources department.

Conclusion

AuthBridge’s Instaform and SignDrive helped with faster employee onboarding with digitized statutory forms and e-signing to reduce our TAT by 85%. While WorkAttest enabled our client to automate our ex-employee verification requests to increase efficiency by 75%.

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Leading-Steel-Company-Onboarded-700+-Vendors-in-Record-Time-CS-feature-image

Case Study | 700+ Vendors Onboarded, TAT Reduction, and Risk Prevention – How our client achieved this with AuthBridge

Case Study

Leading Steel Company Onboarded 700+ Vendors in Record Time

Leading-Steel-Company-Onboarded-700+-Vendors-in-Record-Time-CS-book-image

About the Company

It is one of India’s fastest-growing and largest integrated steel manufacturers, significantly present in the steel, power, mining and infrastructure segment. They have been rated as the second highest value creator in the world by the Boston Consulting Group, the 11th fastest growing company in India by Business World and has been in the Forbes Asia list of Fab 50 companies. It has also been named among the Best Blue Chip companies and rated as the Highest Wealth Creator by the Dalal Street Journal.

Industry

Steel & Power

Size

10000+

Key results

  • 700+ vendors onboarded at speed
  • Automated onboarding with DIY User Journeys
  • Reduced TAT with 10X faster document collection, digital signing, and verification on the go.
  • Bulk onboarding and customisable workflows
  • Regulatory, reputational, and financial checks for mutual trust and transparency

Products and Key Checks Offered

The Challenge

In today’s dynamic business landscape, streamlining vendor onboarding is crucial. Manual processes riddled with delays, errors, and fraud risk are no longer sustainable. Especially for industries like steel, power, and infrastructure, where security and compliance are paramount. Our client, a leading player in this arena, understood this challenge all too well. They grappled with lengthy paperwork, manual verification, and scattered document collection, hindering their growth and efficiency.

The Solution

Our OnboardX solution automated the entire process for our client, from information collection to verification, ensuring speed, accuracy, and reduced risk.

OnboardX is our one-stop shop for hassle-free vendor onboarding! This intuitive web platform automates everything, from collecting documents to verifying identities—all instantly and online. Think real-time checks, only relevant paperwork, and seamless integration with your systems. OnboardX keeps you compliant and protects your business, all while letting you welcome new vendors in minutes, not months. It’s time to simplify, scale, and build trust with your partners—OnboardX makes it effortless.

Conclusion

In a world where efficiency and security reign supreme, AuthBridge empowered this manufacturing/engineering major to revamp its vendor onboarding process. OnboardX’s AI-powered automation not only boosted speed and scalability but also instilled trust, transparency, and compliance. By embracing innovation, our client positioned themselves at the forefront of their industry, ready to conquer the challenges of 2024 and beyond.

Case Study

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Case Study | FASTER THAN FIZZ – AuthBridge enabled third-party onboarding at speed for a leading FMCG company.

Case Study

Leading FMCG Company Accelerated it's Onboarding Process with AuthBridge

Leading-FMCG-Company-Accelerated-it's-Onboarding-Process-with-AuthBridge

About the Company

An American multinational food and beverage company headquartered in New York with a strong presence in both developed and emerging markets. One of the largest food and beverage companies in the world and known for its wide range of popular brands.

Industry

FMCG

Size

1,00,000 – 1,20,000

Key results

  • Onboarding TAT reduced by 65% 
  • Vendors successfully onboarded after evaluating and creating a risk profile for each vendor
  • 115 checks on the platform helped in creating a customised secure onboarding process
  • B2B transaction visibility helped in preventing financial loss

Products

Define the Problem

Manual onboarding is ‘tedious and tangled’ – especially at scale and can lead to compliance failures and reputational and financial risks. Some profitable vendors/suppliers might also quit in between if the process is complicated.

Our client, a behemoth in the FMCG industry, wanted a smooth, automated, and fast solution to onboard vendors, distributors, dealers, and suppliers at scale across India and reduce their TAT while ensuring seamless onboarding and user experience with real-time authentication.

How AuthBridge Helped

Remodelled the traditional onboarding cycle

AuthBridge enabled our clients to automate their onboarding journeys with the help of ‘OnboardX’, which helped them improve TAT and helped them expand business operations across India. The streamlined process and real-time authentication enabled seamless onboarding and user experience for their verified dealers and distributors without losing pay to third parties.

Key checks supported by OnboardX

We offered key checks, i.e. corporate identity checks, financial history checks, director profile and reputational risks checks to mitigate various types of risks, such as financial, compliance, and reputational risks.

AI-powered technology for seamless and faster process

Our platform is built on technology such as Optical Character Recognition (OCR), Digital Signatures, Image Recognition, and Digital Address Verification to streamline the process faster and more efficiently.

Conclusion

Customisable and end-to-end journeys with features like DIY onboarding journey enabled our client’s partnership teams to reduce verification TAT, enhance supplier integration and low-risk collaboration, and fastest onboarding of large forces and scaling business operations.

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A-twin-faked-identity-feature-image

Case Study | A twin faked identity

Case Study

A twin faked identity to take her dead sister’s place at an organisation - a shocking case of identity fraud!

indentity-fraud

About the Case

Uncovering the truth about stolen identities with a series of background verification checks to enable the company to make informed decision.

Industry

Others

Size

Key results

  • Tracked a shocking case of candidate impersonation.
  • This case served as a timely reminder of how easy it is to conduct identity theft, and gender is not necessarily a bar to deceitful actions.

Products and Solutions

Define the Problem

Note: All our clients send the newly hired employees a detailed job application form. This is an exhaustive document and requires extensive details – educational qualifications, previous employment details and personal particulars of the employee. AuthBridge researchers conduct their Employee Background Verification based on this and other supporting documents.

Navneet cited two previous employers on her job application form but provided documentation of only one. We started by contacting the earlier two job references. The HR department confirmed that the proof of employment furnished by Navneet was authentic, except for the employment dates. 

  • The actual dates of employment were January 19, 2005, till October 2005. 
  • It was changed on the document we were provided to read as June 19, 2004.

What stunned us was that this employer told us that Navneet had died a year after leaving their organisation! He further added that she had been married.

The second employer, on being contacted, denied ever hiring Navneet. However, he provided us with information that put us on high alert. They employed another lady with the same father’s name and address, hinting that the two ladies might be sisters.

How AuthBridge Helped

Conducted physical address verification for the given address

AuthBridge’s field staff visited the residential address Navneet provided and spoke to her mother, who stated she had two daughters. One was married and lived in Chandigarh, and the other was employed by our client.

Contacted applicant’s brother

AuthBridge then contacted Navneet’s brother via telephone. He stated that one of his sisters, who had been married, had died and that he lived with his mother and Navneet. We now had two pieces to assemble this puzzle – one of the sisters was dead and married, and the other lived with her mother and brother.

Reference checks with multiple ex-employers

AuthBridge researchers found the final piece by sending the latest available photograph of Navneet to her first employer, who apprised us that Navneet died a year after working for them. He stated the girl in the photo was not the one that had worked for him.

The second employer, who had hinted the two might be sisters, was also shown the photograph. He did a comparison check with the photo in his records. He observed that despite their similarities, they were not the same girl. The AuthBridge Research Team also carefully examined and compared the photographs and came to the same conclusion.

The final confession

When presented with the conclusions of our report, Navneet confessed that she was impersonating her sister. She could get away with it for so long because the real Navneet- her sister – had died of pneumonia just before she was to take up her job, and no checks or documentation were required at the time of joining.

Conclusion

This case serves as a timely reminder to all organisations of how easy it is for fraud and identity theft to occur. Businesses need to take an extra step to carry out thorough background checks and verifications of claims by new appointees.

In fact, conducting periodic background screening of current employees also makes sense. AuthBridge has the right solution for this – Post Employment Risk Watch – AuthXtend™.

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The most noteworthy aspects of our collaboration has been the ability to seamlessly onboard partners from all corners of India, for which our TAT has been reduced from multiple weeks to a few hours now.

- Mr. Satyasiva Sundar Ruutray
Vice President, F&A Commercial,
Greenlam

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