A leading e-commerce player with product categories such as consumer electronics, fashion, home essentials and groceries, lifestyle products and many more.
E-commerce & Retail
When our client, a leading e-commerce player, was finding it hard to keep the sellers on their platform happy and track non-genuine buyers. Their platform was being misused by errant buyers who used to place orders and then return them. Most of these buyers were other sellers who just wanted to leave a rival out-of-stock.
Built a solid pre-return verification system
By identifying customers in real time, it was possible to catch fraudulent transactions. We deployed liveness checks for verifying the identity of customers along with geo-location capturing to validate that a return was being initiated from the location mentioned on our client’s platform.
OCR-enabled application form processing
OCR technology was used to simplify manual return application processes such as form filling. This enabled gathering information from customers in a consistent format and reduced manual entry efforts by last-mile agents.
The process helped our client analyse the return pattern with real-time verification compared to manual verifications conducted post-return, creating a seamless customer experience and ensuring a faster return amount disbursal without hitting the revenue streams.
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