One of India’s leading app-based facilitators of home services with a customer base of more than two million across five cities – onboarding hundreds of professionals onto its platform across 15+ categories of services.
One of India’s leading app-based facilitators of home services was looking to streamline its vendor onboarding process. With a customer base of over two million across five cities, the home services aggregator onboards hundreds of professionals onto its platform across 15+ categories of services.
Since the verification was conducted post-onboarding, there was a risk of onboarding a professional with a dubious/criminal record and wastage of resources deployed in hiring and onboarding.
Deployed state-of-the-art technologies for real-time verification
We at AuthBridge, built a platform that could validate the identity of service providers in real time by leveraging state-of-the-art technologies like face match and liveness detection.
Conducted bank account verification via Penny drop method
Bank Account Verification of the service providers was conducted via the penny drop method to ensure payments were only transferred to a genuine account.
Risk mitigation via criminal and reputation checks
Criminal record and reputational risk checks were performed using our proprietary databases to ensure our client partnered only with genuine and reliable professionals.
OCR-enabled application form processing
OCR-based text extraction and face match algorithms also ensured that the application process for service providers was simplified through the elimination of manual efforts.
A streamlined and real-time screening ensured that only genuine service providers were associated with the platform and also enabled a safe and pleasant onboarding experience to all stakeholders in the ecosystem.
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