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AuthBridge Protects Leading Health Insurance Brand From Potential Reputation Damage

Case Study

AuthBridge Protects Leading Health Insurance Brand From Potential Reputation Damage

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Key Results

One of the shortest turnaround times in the market for this type of check was achieved in 5 days thanks to the deployment of a custom solution created especially for top-level candidate authentication.

Products

The Challenge

When a major health insurance company reached out to AuthBridge for background checks, they had no idea that they would receive negative professional and personal comments about a senior-level wealth manager with a track record of affiliation with reputable financial institutions. But if there’s one thing our eighteen-plus years of experience in this field has taught us, it’s that dangers and scams may lurk in the most unlikely places.

The Solution

As is customary at AuthBridge, we notified the client organization of this and recommended that they look into the matter further to determine the root cause of the problem before taking a decision. For that to occur, we suggested that they utilize AuthLead, a solution designed specifically for leadership/senior-level hiring screening.

Conclusion

AuthBridge’s deep dive uncovered crucial red flags on a seemingly perfect hire. Our specialized approach for senior leaders, AuthLead, provided 360° insights, saving the client from potential reputational and financial disasters. In just 5 days, we delivered a quick fix, saving this leading Healthcare damage by averting damages.

Case Study

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South Asia’s Largest Hospitality Company Streamlined Its Vendor Onboarding Process With AuthBridge

Case Study

South Asia's Largest Hospitality Company Streamlined Its Vendor Onboarding Process With AuthBridge

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About the Client

Founded in the early 1900s and with a presence spanning continents and diverse travel experiences under its belt, our client, a major Global and South Asia’s Largest Hospitality Company recognized the crucial role technology plays in maintaining its world-class standards.

Industry

Hospitality

Size

10000+

Key Results

  • Significant manual efforts reduction by API-based real-time verification during vendor onboarding
  • Elimination of duplicate entries and ensuring the integrity of vendor data across on client’s database and legacy application Orion
  • Ensured corporate governance through role and hierarchy-based authorization workflows
  • Intuitive user experience empowered by rich UI, easier navigation and colour coding according to the status of the case
  • Better decision-making due to advanced filter options and readily available customized reports

Product And Key Checks Offered

The Challenge

Recognizing the need for a unified and efficient approach to vendor management and compliance across its various hotel chains, our client embarked on a search for a robust IT solution that would

  • Simplify Vendor Onboarding and document verification
  • Capture details of primary contacts, escalation contacts and authorised signatory
  • Collect safety details, certification details and legal details

The Solution

Imagine onboarding new vendors seamlessly, with real-time verification and secure information flow. That’s exactly what we achieved for our client using the OnboardX platform. Here’s how:

Streamlined Onboarding: AuthBridge replaced the client’s cumbersome, manual process with our user-friendly OnboardX platform, simplifying vendor registration and document submission. 

Real-time Verification: OnboardX enabled real-time checks for crucial documents like PAN, GST, CIN, and more, giving our client immediate assurance about vendor legitimacy

Secure Payment Information: Maintaining accuracy and security are critical when it comes to payments. We implemented penny-drop verification for vendor bank accounts, guaranteeing accurate details and eliminating payment risks

Seamless Integration: No data silos here! We integrated OnboardX with the client’s existing Orion application through a secure SFTP connection. 

Customized Reporting: We configured OnboardX to generate custom reports and messages based on the client’s preferred templates. 

Controlled Access: Security is paramount. We established clear hierarchies and role-based authorization workflows within OnboardX.

Conclusion

In a world where efficiency and compliance reign supreme, AuthBridge empowered this Global Hospitality major to revamp its vendor onboarding process. Our AI-powered automation not only boosted speed and scalability but also instilled trust, transparency, and compliance. By embracing innovation, our clients positioned themselves at the forefront of their industry.

Case Study

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Webinar | Fireside Chat – Maximize HR Tech Adaptation to Enhance Remote Onboarding, AuthBridge

Webinar

Maximize HR Tech Adaptation to Enhance Remote Onboarding, AuthBridge

Digitizing background verifications and onboarding workflows can play a pivotal role in hiring the On-Demand Economy workforce (ODE) and create a smooth experience for both the gig partner and your customers. Learn how AuthBridge, a leader in Background Verification (BGV) processes, created an automated platform to handle end-to-end verification processes for the platform economy workforce.

Trusted by 2,000+ companies

Business grows when you build trust in people

AuthBridge helps you with fast, friendly, and comprehensive background checks – smarter in every way.

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Whitepaper | Digitizing Gig-Partner Onboarding for the Platform Economy

Whitepapers

Digitizing Gig-Partner Onboarding for the Platform Economy

Digitizing background verifications and onboarding workflows can play a pivotal role in hiring the On-Demand Economy workforce (ODE), thus increasing platform efficiency and productivity and creating a smooth experience for both the gig partner and your customers. AuthBridge, a leader in Background Verification (BGV) processes, has created an automated platform to handle end-to-end verification processes for the platform economy workforce.

What’s in Whitepaper

In this whitepaper, you will get key insights on

Trusted by 2,000+ companies

Business grows when you build trust in people

AuthBridge helps you with fast, friendly, and comprehensive background checks – smarter in every way.

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Whitepaper | Innovating HR Operations in India – A Cornell Case Study

Whitepapers

Innovating HR Operations in India - A Cornell Case Study

Insufficient documents, information discrepancies, manual processes, and unstructured processes were coming across as the key problems in the verification process. Learn how AuthBride successfully navigated these challenges with automation, bringing flexibility and customization to the process.


What’s in Whitepaper

In this whitepaper, you will get key insights on how AuthBridge enabled:

Trusted by 2,000+ companies

Business grows when you build trust in people

AuthBridge helps you with fast, friendly, and comprehensive background checks – smarter in every way.

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Whitepaper | Digital Address Verification for Contactless Customer Onboarding

Whitepapers

Digital Address Verification for Contactless Customer Onboarding

Address verification, an integral part of a risk-free and smooth customer onboarding journey, has been touched by digital transformation in a big way. The major change is that application of the Digital Address Verification (DAV) solution in the onboarding process has not only been limited to cases where physical verification was not possible but also where higher accuracy, better customer experience and easier compliance is desired.

What’s in Whitepaper

In this whitepaper, you will get key insights on:

Trusted by 2,000+ companies

Business grows when you build trust in people

AuthBridge helps you with fast, friendly, and comprehensive background checks – smarter in every way.

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Whitepaper | How to shape a delightful player onboarding experience on real-money gaming platforms?

Whitepapers

How to shape a delightful player onboarding experience on real-money gaming platforms?

Tackling fraud is a constant challenge on platforms that involve high stake games. Moreover, users of real money platforms have no patience with slow and clunky onboarding processes. Safety, agility, access – they want it all, and they want it at once. Real money gaming platforms, consequently, must strike a winning balance between meeting compliance, tackling fraud, and creating delightful player onboarding journeys.

What’s in Whitepaper

In this whitepaper, you will get key insights on:

Trusted by 2,000+ companies

Business grows when you build trust in people

AuthBridge helps you with fast, friendly, and comprehensive background checks – smarter in every way.

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Case Study | How a leading cab aggregator got saved from hiring a ‘criminal’ driver on the run with AuthBridge

Case Study

Leading Cab Aggregator got Saved from Hiring a ‘Criminal’ Driver

Leading-Cab-Aggregator-got-Saved-from-Hiring-a-Criminal-Driver

About the Company

A leading cab aggregator in India dedicated to simplifying travel experience and offering convenient and reliable transportation solutions.

Industry

Cab Aggregator

Size

250-500

Key Results

  • A candidate accused of duping locals of Rs 50 lakhs and having 5 open cases against him was caught. 
  • Found his involvement in physical violence and was out on bail. 
  • The candidate was a repeat offender with a reward of Rs. 5000.

Products and Solutions

Define the Problem

A leading cab aggregator who conducts police verification on their drivers as a part of their verification mandate approached AuthBridge for the process.

The major challenges were:

  • To filter out unreliable and fraudulent drivers
  • To avert a risk of business and reputational damage
  • To establish a seamless verification process to screen the blue workforce before onboarding

How AuthBridge Helped

Deployed custom solution for gig workforce verification

Our gig-worker screening solution allows organizations to build a reliable workforce of drivers, delivery boys, logistic teams, security forces etc. Our comprehensive verification solution helps in the instant identity verification of blue-collar workers and quick turnaround checks on the required parameters.

Initiated police verification inquiry

To evaluate criminal history, AuthBridge initiated a police verification inquiry with Rajasthan Police (SP office, Jhunjhunu) by providing a request letter and credentials of the concerned driver. The SP Office sought the information from the local police station basis candidate’s provided address. In response, a team from the Rajasthan Police reached AuthBridge’s corporate office to inquire about the driver’s whereabouts. 

The revelations

It was found that the candidate was accused of duping locals of Rs 50 lakhs and had multiple open cases against him under section IP 420. He had 5 other cases against him for involvement in physical violence and was out on bail. This information was obtained upon initiation of the verification inquiry by AuthBridge.

Conclusion

AuthBridge officials informed the police that the verification request was made on their client’s behalf and that sharing the driver’s details would violate their data privacy policy. The incident occurrences were intimated to the client, and subsequently, the police approached the client for further action.

Contact Sales

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Case Study | Creating Seamless Digital Verification & Onboarding Journeys for a Global Retail Joint

Case Study

Creating Seamless Digital Verification and Onboarding Journeys for a Global Retail Giant

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About the Company

One of the top three grocery and merchandise retailers worldwide with operations in 5 countries across Europe.

Industry

E-commerce & Retail

Size

1000-2000

Key Results

  • Hiring at scale, with a fully automated process
  • Reduced TATs with a 10X faster document collection, uploading and verification
  • Improved efficiency with customisable workflows per our client niche and real-time case updates
  • Improved candidate experience with minimal paperwork, and an end-to-end digital onboarding

Products

Define the Problem

Hiring at scale is one of the biggest challenges for retail companies. But the challenge becomes even more defined when that organisation is a global retail giant.

When our client—one of the top three grocery and merchandise retailers in the world with operations in 5 countries across Europe—approached us for a comprehensive background screening solution to improve candidate experience and the organisation’s bottom line, we knew creating end-to-end automated onboarding and verification journeys was the solution.

How AuthBridge Helped

Document uploading and case initiation

We deployed iBRIDGE, our end-to-end digital employee verification and onboarding product, to address the key problem areas. The process flow had iBRIDGE as a bridge between our client’s ATS and HRMS systems. All the cases initiated via client ATS were fed automatically to iBRIDGE for the background verification process to begin.

Verification and status update

The verification process was completed 100% digitally through APIs built on top of our proprietary databases, and the real-time progress of all cases was always accessible to our clients through interactive dashboards on iBRIDGE. This helped our client company and its candidates quickly address any insufficiencies in the information.

Document storage and retrieval

At this point, we introduced SignDrive, an automated, cloud-based digital signing product to upload, sign, submit and manage documents digitally. With SignDrive, candidates could view and sign important onboarding documents such as the Code of Conduct, Gratuity Form, PF Form and Women Security Form. All these documents and other candidate details furnished during the case initiation stage were saved on iBRIDGE—a cloud-based document repository—for future access, reducing the burden on the HR teams.

Conclusion

Our comprehensive and compliant onboarding solution addressed the challenges of the current times. When writing this case study, we are engaging this client with another solution—WorkAttest—to streamline responding to ex-employee verification requests through automated handling. Creating a positive candidate experience has also led us to build a positive working relationship with our clients. We look forward to a long-lasting association with this global retail giant as its onboarding and verification partner.

Contact Sales

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Case Study | An IT Solutions company almost employed a top-level hire with a fake IIM-A degree.

Case Study

An IT Solutions company almost employed a top-level hire with a fake IIM-A degree

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About the Company

A leading IT solutions provider offering a wide range of information technology (IT) products, services, and solutions to help businesses and organizations address their technological challenges.

Industry

IT/ITeS

Size

250-500

Key Results

  • Caught multiple fake education documents 
  • Overlaps in employment and educational qualifications
  • Almost 10% of the offers extended to candidates for high-impact job positions are withdrawn or re-negotiated post an AuthLead™ report. 

Products and Solutions

Define the Problem

A leading IT solutions provider used our solution – AuthLead™ – to conduct background verification on the prospective CXO. The feedback on the CXO included a lack of professional communication skills despite an illustrious career boasting global exposure and education from top institutions. 

The objective behind screening the incumbent’s background was to investigate and highlight any red flags in his profile. AuthBridge was provided with the incumbent’s resume and documentary proof of address, education, and identity.

How AuthBridge Helped

Extensive web and media check 

Our extensive checks helped unearth multiple resumes and profiles with two different names. Post the discovery, both profiles were collated and compared to reveal gaps and overlaps in employment and educational qualifications.

In-depth reference check

This involved reaching out to the previous employers and helped in validating information about tenures, roles and overall conduct, among other details.

Education verification 

In education verification, it was found that one profile had a mention of education from Harvard University. Another profile included education from IIM-A which, when verified, came out to be fake.

Conclusion

Leadership Screening Services, like AuthLead™, prove to be worthwhile investments. Our solutions enabled our client to get a 360-degree view of the identity and profile of the person being verified.

Contact Sales

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