Case Study
How a Leading Quick-Commerce Company Enabled High-Volume Workforce Screening with AuthBridge
About the Client
One of India’s leading quick-commerce platforms, focused on enabling rapid, on-demand delivery of groceries, essentials, and consumer products. The organisation operates across 66 cities, with 1,139 dark stores, 2.9 lakh+ active delivery partners, and 2.3 million orders per day.
Industry
Quick Commerce
Focus
Background Verification & Workforce Onboarding
The Challenges
Rapid BGV Implementation
The organisation needed to implement BGV quickly to support high-volume workforce onboarding without prolonged technology deployment or operational disruption.
High-Volume Verification
With a large delivery partner workforce, the organisation required a BGV solution capable of handling high-volume verification requirements at scale.
Faster and Scalable Verification
The organisation needed faster and scalable background verification to support continuous workforce onboarding.
24×7 BGV Support
Round-the-clock BGV support was required to enable continuous verification and uninterrupted workforce onboarding.
Consistent SLA Adherence
The organisation needed consistent SLA adherence despite high-volume verification requirements.
Greater Transparency and Responsiveness
The organisation required greater transparency, responsiveness, and a stronger partnership approach across BGV operations.
The Solution
AuthBridge enabled the organisation with a technology-led Background Verification (BGV) framework designed to handle high-volume delivery partner screening efficiently and at scale.
Rapid Implementation
The solution went live in 15 days, compared with approximately 30 days with competing solutions, enabling 50% faster implementation.
High-Volume Workforce Screening
The solution enabled the processing of 1.5 lakh+ BGV cases every month, supporting workforce screening at high volume.
Faster Verification TAT
The solution delivered approximately 70% faster verification TAT, with a 3-hour turnaround commitment, enabling faster workforce onboarding.
24×7 Service Availability
BGV services were available 24×7, 365 days a year, enabling continuous verification and uninterrupted workforce onboarding.
Consistent SLA Adherence
The solution achieved 99%+ SLA adherence across the verification process, ensuring consistent and timely verification delivery.
Trust-Led Engagement
A trust-led, relationship-driven approach enabled stronger collaboration across BGV operations.
Key Results
| Metric | Outcome |
|---|---|
| Implementation Time | 15 Days |
| Implementation Speed | 50% Faster |
| Monthly BGV Cases | 1.5 Lakh+ |
| Verification TAT | 70% Faster |
| Turnaround Commitment | 3 Hours |
| Service Availability | 24X7, 365 Days |
| SLA Adherence | 99%+ |
Products and Key Capabilities
AuthBridge Background Verification
- High-Volume Background Verification
- Delivery Partner Screening
- Scalable Workforce Screening
- 3-Hour Turnaround Commitment
- 24×7 BGV Service Availability
- SLA-Based Verification
- Technology-Led BGV Framework
- Relationship-Driven BGV Operations
Conclusion
By enabling a technology-led Background Verification framework, AuthBridge supported the organisation’s high-volume delivery partner screening requirements at scale. With a 15-day implementation, 1.5 lakh+ monthly BGV cases, ~70% faster verification TAT, a 3-hour turnaround commitment, 24×7 service availability, and 99%+ SLA adherence, the solution enabled faster, scalable, and continuous workforce verification to support uninterrupted onboarding.
Case Study
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Ensuring ESG compliance across a diverse supplier base was a complex challenge for us at GHCL. With Authbridge’s Supplier ESG Check solution, we streamlined assessments, improved data accuracy, and gained actionable ESG insights. The platform’s ease of use and the team’s expertise helped us build a more transparent and resilient supply chain. Today, we make faster decisions with greater confidence in our ESG compliance, and consider Authbridge a key partner in our sustainability journey. 
