The client, one of the two major e-commerce giants in India, delivers everything from electronics to fashion to millions of customers. It has a pan-India presence, boasting 400 million registered customers and over 150 million listed products.
E-commerce
10000+
AuthBridge transformed the delivery agent onboarding and verification process, saving time, fostering trust, and building stronger vendor relationships in just one efficient, secure journey:
This global e-commerce major faced a crucial challenge: efficiently onboarding and managing its delivery agent network. While their legacy process played a key role in their success previously, it had become a bottleneck, causing several critical issues:
These issues directly impacted the client’s operational efficiency, customer satisfaction, and potential compliance violations. The need for an imminent holistic solution, replacing the outdated and fragmented onboarding process, was crucial.
We simplified the onboarding process for our client and effectively managed all the problems by incorporating these solutions through our platform:
By transforming vendor onboarding, we empowered the client to focus on what they do best – thriving in their industry, knowing their vendor ecosystem is built on trust, efficiency, and cost-effectiveness. Our AI-powered automation boosted speed and scalability and instilled trust, transparency, and compliance.
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The most noteworthy aspects of our collaboration has been the ability to seamlessly onboard partners from all corners of India, for which our TAT has been reduced from multiple weeks to a few hours now.