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AML In Banking: Trends, Challenges And The Road Ahead

Introduction

Money laundering remains one of the most pressing threats to the global financial ecosystem. As illicit funds flow through legitimate financial institutions, banks increasingly find themselves on the front lines of the battle against financial crime. According to the United Nations Office on Drugs and Crime (UNODC), between 2% and 5% of global GDP, roughly $800 billion to $2 trillion laundered every year. These staggering figures underscore the critical role of Anti-Money Laundering (AML) efforts in the banking sector.

AML in banking refers to a suite of laws, policies, technologies, and internal practices designed to detect, prevent, and report suspicious financial activity. With digital banking and cross-border transactions on the rise, traditional methods of AML enforcement are proving insufficient. In response, financial institutions are turning to advanced analytics, artificial intelligence (AI), and regulatory technology (RegTech) to stay ahead of evolving threats.

The need for robust AML frameworks has never been more urgent. Global watchdogs such as the Financial Action Task Force (FATF) and national regulators are intensifying scrutiny, issuing heavy penalties for non-compliance. In 2022 alone, financial institutions across the globe faced over $5 billion in AML-related fines, highlighting the real financial and reputational risks involved.

The Evolution Of AML In Banking

Anti-Money Laundering regulations have evolved significantly over the past few decades, transitioning from basic record-keeping requirements to sophisticated risk-based frameworks integrated with cutting-edge technology. In India, the evolution of AML practices can be traced back to the enactment of the Prevention of Money Laundering Act (PMLA) in 2002. This legislation laid the groundwork for modern AML protocols, empowering regulatory bodies to tackle financial crimes more proactively.

The Reserve Bank of India (RBI) further strengthened compliance by issuing guidelines for banks and financial institutions to implement robust Know Your Customer (KYC) procedures. Over time, these mandates expanded to include transaction monitoring, suspicious activity reporting (SAR), and the creation of internal AML cells within banks. The RBI’s push towards digitisation has only accelerated this evolution.

Globally, AML enforcement gained momentum with the establishment of the FATF in 1989, followed by widespread adoption of its recommendations. In India, FATF’s mutual evaluations have driven the banking sector to align closely with global standards. The introduction of the Financial Intelligence Unit – India (FIU-IND) has also been pivotal in enabling the collection and analysis of financial data related to money laundering.

With the advent of fintech and increasing reliance on digital payment systems such as UPI, NEFT, and mobile wallets, the complexity of financial ecosystems in India has deepened. This shift has led to a new era of AML, where banks are no longer simply watchdogs—they are data-driven sentinels relying on real-time surveillance, behaviour analytics, and machine learning models to detect financial crime.

Key Challenges In AML For Banks

  • High Transaction Volumes:
    Banks must monitor millions of transactions daily, making it difficult to detect suspicious patterns in real time.

  • False Positives in Monitoring:
    Rule-based systems often generate excessive alerts, most of which are false positives—wasting time and resources on manual reviews.

  • Fragmented Data Systems:
    Customer and transaction data are often siloed across departments, preventing a unified risk view and effective monitoring.

  • Evolving Laundering Techniques:
    Criminals exploit cryptocurrencies, shell companies, and complex layering methods that traditional AML systems struggle to track.

  • Balancing Compliance and Customer Experience:
    Banks must enforce strong AML measures without creating friction for legitimate customers expecting fast and seamless service.

Regulatory Expectations And Compliance Frameworks In 2025

As financial crime grows more complex, regulatory authorities worldwide are stepping up expectations from banks to ensure robust AML compliance. The focus has shifted from mere policy adherence to demonstrable, outcome-based risk management.

Below are the key regulatory expectations shaping the AML landscape in 2025:

  • Risk-Based Approach (RBA):
    Regulators now demand that AML programmes be tailored to the specific risk exposure of a financial institution. This includes customer risk profiling, transaction risk scoring, and sectoral risk evaluation. One-size-fits-all compliance is no longer acceptable.

  • Enhanced Due Diligence (EDD):
    Institutions are expected to conduct EDD for high-risk customers such as politically exposed persons (PEPs), offshore entities, and businesses operating in high-risk jurisdictions. This involves collecting more detailed documentation and ongoing monitoring of account activity.

  • Real-Time Transaction Monitoring:
    Regulatory bodies are emphasising the need for continuous, real-time transaction monitoring using AI-powered systems, rather than relying solely on post-facto reviews. This ensures timely reporting of suspicious activities.

  • Robust Record-Keeping & Audit Trails:
    Financial institutions must maintain digital audit trails and comprehensive records of all customer interactions, transactions, and compliance reviews for a minimum of five years, as per FATF and local jurisdictional standards.

  • Integrated KYC-AML Compliance:
    Regulators are pushing for tighter integration between Know Your Customer (KYC) and AML functions. KYC data should feed directly into AML decision-making systems to enable more accurate risk assessments and fraud detection.

  • Automated Suspicious Activity Reporting (SAR):
    Compliance teams must implement automated SAR generation and filing mechanisms that align with local formats (e.g., STRs in India). Delays or manual handling of such reports could result in hefty penalties.

  • Third-Party & Vendor Risk Management:
    AML regulations now extend to third-party due diligence, requiring financial institutions to assess the risk profiles of vendors and partners, especially in outsourcing arrangements for KYC, collections, or onboarding.

  • Cross-Border Compliance Alignment:
    For banks operating in multiple geographies, there is a growing need to harmonise their AML processes with both local and international regulatory frameworks (e.g., EU’s AMLD6, USA’s Bank Secrecy Act, India’s PMLA).

These frameworks are not just compliance mandates—they reflect a broader shift towards accountability, transparency, and proactive financial crime prevention.

Future Trends In AML For Banks

As financial crime continues to evolve, AML strategies must advance in parallel. The future of Anti-Money Laundering in banking will be defined by agility, automation, and intelligence. Financial institutions are no longer reactive entities; they are expected to predict and pre-empt risks before they escalate. Below are the key trends poised to shape AML practices in the years ahead:

  • Agentic AI and Autonomous Compliance Systems
    Agentic AI, which enables systems to act independently to complete tasks, is set to redefine AML operations. From initiating verification checks to closing compliance loops, autonomous agents will minimise human intervention while accelerating resolution times and boosting accuracy.

  • Holistic Identity Resolution
    AML efforts will increasingly depend on unified identity frameworks that consolidate data from multiple sources—HRMS, onboarding platforms, digital IDS, and external databases—into a single, verifiable customer profile. This helps in identifying risk at both the individual and network levels.

  • Behavioural Biometrics and Advanced Risk Scoring
    Financial institutions will begin leveraging behavioural analytics, such as typing patterns, device usage, and navigation behaviour, to build predictive risk scores. These scores will complement traditional KYC data to uncover anomalies early in the transaction lifecycle.

  • Global Data Collaboration and Utility Models
    To combat transnational money laundering, regulators and banks will embrace collaborative platforms and shared intelligence frameworks. The adoption of KYC utilities, centralised AML databases, and real-time information exchange will gain momentum.

  • RegTech-Driven AML Orchestration
    Regulatory Technology (RegTech) will enable end-to-end orchestration of AML compliance—right from data capture and screening to real-time reporting and audit readiness. API-first, cloud-native platforms will become the gold standard in compliance infrastructure.

  • Sustainability-Linked AML Risk Assessments
    ESG (Environmental, Social and Governance) considerations are beginning to influence AML strategy. Banks will start integrating ESG risk factors into AML assessments, particularly for industries linked to environmental crime, human trafficking, or corruption.

  • Zero-Trust Architecture for AML Systems
    With increasing cybersecurity threats, AML platforms will be built using zero-trust principles—ensuring every access point, user, and dataset is authenticated, authorised, and monitored at all times.

These trends collectively point to a future where AML is intelligent, automated, and deeply integrated into every layer of banking infrastructure. For banks willing to adapt, the opportunity lies not just in compliance—but in gaining a strategic edge.

Conclusion

Anti-Money Laundering is no longer just a regulatory obligation—it is a cornerstone of institutional integrity and risk management. In an age of real-time transactions, global digital banking, and sophisticated criminal networks, AML must evolve from reactive compliance to proactive defence.

Banks today are faced with an unprecedented dual challenge: safeguarding against financial crime while ensuring seamless customer experiences. The only viable path forward is through innovation—leveraging AI, automation, and integrated compliance frameworks that offer both agility and accountability.

Regulatory expectations will continue to rise, and penalties for non-compliance will grow increasingly severe. But for banks that choose to invest in modern, data-driven AML systems, the benefits go beyond regulatory safety. They gain reputational trust, operational efficiency, and the ability to stay one step ahead in a constantly shifting financial landscape.

Banking Amendment Laws 2025

Banking Laws (Amendment) Act, 2025: All Key Highlights

On 15th April 2025, the Banking Laws (Amendment) Act, 2025 received the assent of the President, marking a watershed moment in India’s banking history. This amendment significantly changes several foundational banking statutes, including the Reserve Bank of India Act, 1934, the Banking Regulation Act, 1949, the State Bank of India Act, 1955, and the Banking Companies (Acquisition and Transfer of Undertakings) Acts of 1970 and 1980.

The amendments are part of an ongoing effort to streamline and modernise the regulatory framework governing India’s banking sector. The changes address a range of issues, from the handling of unclaimed deposits to the governance of banking institutions, aiming to enhance operational efficiency, transparency, and regulatory oversight.

These revisions come at a time when India’s banking sector is undergoing digital transformation, and the need for updated and stronger laws has never been greater. As the economy becomes more digitally connected, ensuring that banking laws adapt to meet new challenges is crucial for maintaining stability and fostering growth.

Key Highlights Of The Banking Laws (Amendment) Act, 2025

The Banking Laws (Amendment) Act, 2025, brings forward several significant amendments aimed at refining and modernising India’s banking landscape. The changes affect various critical acts, including the Reserve Bank of India Act, 1934, the Banking Regulation Act, 1949, the State Bank of India Act, 1955, and the Banking Companies (Acquisition and Transfer of Undertakings) Acts of 1970 and 1980. Below is an overview of the amendments.

1. Amendment to the Reserve Bank of India Act, 1934

  • Fortnight Definition:
    • The definition of “fortnight” has been updated to mean the period from the 1st to the 15th day of each calendar month, or from the 16th to the last day of the month. This clarification will standardise timelines for operational activities, enhancing consistency across financial operations.
  • Operational Timelines:
    • The amendment replaces the term “alternate Friday” with “last day of each fortnight”, streamlining how banking operations are scheduled. This update also changes the previous reference to “seven days” for operational timelines, reducing it to “five days” for certain compliance activities, improving operational efficiency.

2. Amendment to the Banking Regulation Act, 1949

  • Minimum Capital Requirement:
    • The minimum capital required for certain banking activities has been increased significantly from five lakhs of rupees to two crore rupees or an amount notified by the Central Government in the Official Gazette.
  • Directorial Tenure in Cooperative Banks:
    • The amendment revises the tenure for directors of cooperative banks. Directors can now serve up to ten years, extending the previous limit of eight years. This is aimed at fostering stability in management at cooperative banks.
  • Nomination Changes:
    • Multiple Nominees:
      • The Act now allows up to four nominees to be nominated for a single account or deposit. If more than one nominee is chosen, the proportion of the share for each nominee must be specified.
      • In the event of a nominee’s death, the nomination for that individual becomes invalid, and the remaining shares will be redistributed according to the remaining valid nominees.
    • Successive and Simultaneous Nominations:
      • The Act distinguishes between successive and simultaneous nominations.
      • Successive nominations will take effect in a specified order, starting with the first nominee. If the first nominee is no longer available, the next in line will take precedence, and so on.
      • Simultaneous nominations require that the proportionate share of the amount be stated explicitly. Each of the nominees’ shares will be paid out in the proportions specified by the account holder.
    • If the account holder does not specify proportions, the nomination will be rendered invalid.
    • Nomination for Locker Holders:
      • When it comes to lockers, the Act now allows up to four nominees for a single locker. The proportion of access to the locker’s contents can be specified for each nominee. In case the locker holder dies, the nominees will gain access according to the order of priority.

3. Amendment to the State Bank of India Act, 1955

  • Unclaimed Funds and Dividends:
    • In line with the reforms, the State Bank of India Act, 1955 requires that unclaimed dividends, unpaid money, and unclaimed shares be transferred to the Investor Education and Protection Fund (IEPF) after seven years.
    • This ensures better accountability and ensures that dormant funds are handled in a transparent manner. Shareholders can claim their unpaid dividends or funds from the IEPF.
  • Auditor Remuneration:
    • The Act has been amended to align with the Companies Act, 2013, with the State Bank now required to fix auditor remuneration according to the guidelines of the modern regulatory framework.

4. Amendment to the Banking Companies (Acquisition and Transfer of Undertakings) Act, 1970 and 1980

  • Unclaimed Funds:
    • Similar to the provisions in the State Bank of India Act, unclaimed funds from acquired banks will now be transferred to the Investor Education and Protection Fund after seven years.
  • Simplified Dividend Procedures:
    • Unpaid dividends, shares, and other forms of unpaid money must be transferred to the IEPF, ensuring that dormant assets are properly managed and that no assets remain unaccounted for.

5. Nomination and Inheritance Changes

  • Multiple Nominees (Up to Four):
    • A critical change introduced is the maximum number of nominees allowed. The law now permits the nomination of up to four individuals, either successively or simultaneously.
    • For successive nominations, the order of priority must be clear. The first nominee will be given precedence, followed by the second nominee if the first one passes away, and so on.
    • For simultaneous nominations, the proportions of the total amount each nominee is entitled to must be clearly stated. If this proportion is not specified, the nomination will be considered invalid.
  • Locker Nomination Provisions:
    • In the case of locker holders, a depositor can nominate up to four individuals. The proportion of the locker’s contents assigned to each nominee must be stated explicitly. If a nominee passes away before accessing the locker, the rights to that portion will lapse, and the remaining nominees will take precedence.
    • The nomination rules for lockers mirror those for deposits, ensuring clarity in the event of the locker holder’s death.
  • Changes to Nomination Inheritance:
    • In case of multiple nominees, the priority follows a clear order of succession:
      • The first nominee’s right is activated if they survive the account holder(s).
      • If the first nominee passes away, the second nominee’s rights will come into play, followed by the third, and so on. This systematic order eliminates confusion over the rights of the nominees and ensures clarity regarding the inheritance of banking assets.

6. Other Key Amendments

  • Operational Days and Terms:
    • The amendment also introduces changes in operational days: references to alternate Fridays have been replaced with the last day of the fortnight, ensuring consistency in banking practices.
  • Cooperative Bank Management:
    • The amendment permits directors of central cooperative banks to be elected to the boards of state cooperative banks where they are members, enhancing governance and cooperation between institutions.
  • Simplification of Procedures:
    • There are several provisions aimed at simplifying operational and procedural requirements for banks, particularly in relation to unclaimed funds and handling shares, ensuring smoother transactions and compliance with modern financial regulations.

When Will The New Banking Law Amendments Come Into Effect?

The Banking Laws (Amendment) Act, 2025, is set to be implemented in phases. While the Act received Presidential assent on 15th April 2025, its provisions will come into force on a date to be notified by the Central Government.

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As stated in the Act, different provisions of the amendment will come into force on different dates. This means that while some provisions will take effect immediately, others may be implemented over time, based on the requirements and readiness of the regulatory authorities, financial institutions, and businesses involved.

It is important to note that once the provisions come into force, any reference in the Act to its commencement will refer to the specific dates when each provision is activated.

What Does This Mean for Banks and Consumers?

For banks, the implementation of the Act will require them to update their operational procedures to reflect the changes in nomination rules, fund management, and governance structures. Banks will need to ensure that their systems and customer interactions align with the new provisions, such as the acceptance of multiple nominees and the transfer of unclaimed funds to the Investor Education and Protection Fund (IEPF).

For consumers, this phased implementation means they will need to stay informed about the changes, especially regarding nominee designations, unclaimed funds, and any updates to their banking accounts or lockers. Consumers should expect communication from their banks regarding these changes and may be required to update their account details to comply with the new rules.

The Central Government will issue a notification in the Official Gazette specifying the exact dates for the commencement of these provisions. Once the notifications are issued, the banking sector will be fully equipped to implement the changes as per the new legal framework.

To ensure you’re fully prepared for these changes, it’s crucial to:

  • Review your banking accounts: Check the nomination details, ensure you have named sufficient nominees, and update your personal information if needed.

  • Stay informed: Keep an eye out for notifications from your bank regarding implementation dates and necessary actions on your part.

  • Engage with your bank: If you have any questions about how the amendments will affect your accounts, do not hesitate to reach out to your financial institution for clarity.

Conclusion

The Banking Laws (Amendment) Act, 2025, is a clear sign that India’s banking sector is evolving to meet modern challenges and global standards. By understanding and adapting to these new laws, you can ensure that your financial dealings remain secure, efficient, and compliant.

New Aadhaar Beta Testing App

New Aadhaar App Beta Version: Key Features, How To Download

In an age where digital services are omnipresent, security and efficiency in identity verification have never been more crucial. Over a billion Indians rely on the Aadhaar system for their digital identity, yet the process of authentication has remained filled with complexities and concerns around privacy. The new Aadhaar app, currently undergoing beta testing, promises to change this narrative.

This new Aadhaar app is designed to give Aadhaar number holders more control over their data. With this app, users can share only the information needed for specific services, ensuring complete privacy. The app enables digital verification and data sharing through a requesting application or by scanning a QR code, eliminating the need for physical photocopies.

A standout feature of the app is its integration of Aadhaar Face Authentication, which has quickly gained popularity and now handles over 15 crore transactions per month across various sectors.

New Aadhaar Beta App launch
Image Source: PIB.gov.in

The Key Features Of The New Aadhaar Mobile App

Facial Recognition

At the heart of the new Aadhaar app is the integration of facial recognition technology. This innovation allows users to authenticate their identity without the need for physical Aadhaar cards or even a fingerprint scan. With a simple face scan, users can verify their identity within seconds, making the entire process far quicker and more reliable.

Unlike traditional methods of verification, where documents can be forged or tampered with, facial recognition ensures that the person presenting their Aadhaar details is indeed the rightful owner of the identity. This is particularly crucial in combating identity theft and fraud, both of which have become growing concerns in a digital-first world.

QR Code-Based Authentication

For those looking for an even simpler method, the new Aadhaar app allows users to generate a dynamic QR code, which can be scanned by businesses, service providers, or government agencies. This QR code links directly to the user’s Aadhaar details and ensures a seamless authentication process without the need for physical documents. Whether at a retail counter or a government office, this feature speeds up the verification process, reducing waiting times and enhancing user experience.

The shift from paper-based verification to QR codes also marks a significant step towards reducing physical contact, a critical consideration in the post-pandemic world. Moreover, QR code-based authentication helps avoid issues such as data entry errors, which are common in manual verification methods.

Enhanced Privacy Controls

One of the primary concerns surrounding digital identity systems has always been privacy. The new Aadhaar app addresses this head-on by giving users control over what information they wish to share. With the app, individuals can choose to disclose only the essential details needed for verification, rather than handing over their entire Aadhaar data. This ensures that privacy is preserved and the risk of data misuse is minimised.

Additionally, the app’s reliance on biometric authentication—namely, facial recognition and QR codes—helps to ensure that sensitive data is not easily accessible to unauthorised parties. In a country like India, where data privacy laws are still evolving, this level of control could serve as a critical safeguard for millions of users.

Currently, the app is being released to a select group of early adopters, including all registered participants of the Aadhaar Samvaad event, where this update was showcased. UIDAI plans to expand access based on feedback from users and ecosystem partners.

Why This New Aadhaar Update Is Huge?

Streamlines the Verification Process

India’s digital transformation hinges on its ability to verify identities quickly and securely. The new Aadhaar app, by incorporating facial recognition and QR codes, simplifies what has traditionally been a cumbersome process. Whether applying for a loan, booking a train ticket, or verifying a bank account, the app makes the entire process faster, more reliable, and, most importantly, secure.

Moreover, the app’s user-friendly interface ensures that even those with minimal technical expertise can navigate through it effortlessly, bridging the digital divide that still exists in many parts of the country.

A Boost for Digital India

The rollout of the new Aadhaar app is also a crucial milestone in India’s ongoing journey to becoming a digital-first nation. As government services, banking, e-commerce, and healthcare continue to digitise, the demand for reliable, secure, and fast identity verification will only grow. The new Aadhaar app is well-positioned to meet this demand, offering a solution that is not only secure but also adaptable to the needs of an increasingly mobile and digitally literate population.

By digitising identity verification, the app also plays a significant role in reducing fraud and promoting transparency. Whether for government welfare schemes or private sector services, the app will ensure that the right person is getting access to the right benefits, minimising errors and, potentially, corruption.

A More Inclusive System for All

Another noteworthy aspect of the new Aadhaar app is its potential for inclusion. In a country as diverse as India, access to technology remains uneven. The app is designed to be accessible to all citizens, from those living in rural areas to urban dwellers, and works even on low-end smartphones. This broad accessibility will make it easier for a larger portion of the population to participate in the digital economy and gain access to essential services.

What’s Next for the New Aadhaar Mobile App?

Feedback from the beta testing will be crucial in fine-tuning the app before its national rollout. Once launched, the app is set to transform the way identity verification is done, making it faster, more secure, and more convenient than ever before.

As more sectors adopt this new form of authentication, we can expect to see a significant reduction in fraud, errors, and delays. Moreover, as India continues its march towards a fully digital future, the Aadhaar app will likely play an integral role in shaping the landscape of digital governance and service delivery.

How To Install The Beta mAadhaar App?

For Android Users:

  1. Open the Google Play Store:
    • Tap on the Play Store icon on your Android device.​
  2. Search for ‘mAadhaar’:
    • In the search bar, type ‘mAadhaar‘ and press Enter.​
  3. Install the App:
    • Locate the official mAadhaar app developed by UIDAI.​
    • Tap ‘Install’ to download and install the app on your device.​
  4. Set Up the App:
    • Open the mAadhaar app.​
    • Agree to the terms and conditions.​
    • Create a 4-digit PIN/Password for app access.​
    • Enter your 12-digit Aadhaar number and the captcha code.​
    • An OTP will be sent to your registered mobile number. Enter this OTP to verify.​
    • After verification, your profile will be created, and you can start using the app.​

For iOS Users:

  1. Open the App Store:
    • Tap on the App Store icon on your iOS device.​
  2. Search for ‘mAadhaar’:
    • In the search bar, type ‘mAadhaar‘ and press Enter.​
  3. Install the App:
    • Locate the official mAadhaar app developed by UIDAI.
    • Tap ‘Get’ to download and install the app on your device.​
  4. Set Up the App:
    • Open the mAadhaar app.​
    • Agree to the terms and conditions.​
    • Create a 4-digit PIN/Password for app access
    • Enter your 12-digit Aadhaar number and the captcha code.​
    • An OTP will be sent to your registered mobile number. Enter this OTP to verify.​
    • After verification, your profile will be created, and you can start using the app.​

Important Notes:

  • Registered Mobile Number: Ensure your Aadhaar is linked to your current mobile number, as OTP verification is required during the setup.​
  • App Permissions: Grant necessary permissions to the app for optimal functionality.​
  • Security: Keep your app PIN confidential to prevent unauthorized access.

Conclusion

In a country of over 1.3 billion people, efficient and secure identity verification is no small feat. The new Aadhaar app offers a solution that addresses both security and convenience, making it easier than ever for Indians to authenticate their identity. With its use of facial recognition, QR code authentication, and enhanced privacy controls, the app is set to redefine how identity verification is done in India. As it moves from beta testing to full rollout, the new Aadhaar app promises to be a cornerstone of India’s digital identity infrastructure for years to come.

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EPFO Boosts UAN Activation With Aadhaar Face Authentication

In a significant step towards streamlining the experience for millions of Indian workers, the Employees’ Provident Fund Organisation (EPFO), under the Ministry of Labour and Employment, has launched a pioneering initiative to make the UAN (Universal Account Number) generation and activation process both simpler and more secure. By integrating Aadhaar Face Authentication Technology (FAT) through the UMANG Mobile App, EPFO aims to empower employees directly, eliminating the need for intermediaries and addressing long-standing challenges.

Historically, the UAN system had been marred by issues such as incorrect or missing details, ranging from fathers’ names to mobile numbers, which often caused delays and confusion. Furthermore, the cumbersome process of UAN activation left many employees unable to access their EPFO services without additional intervention. The new Aadhaar FAT-based process marks a significant departure from this legacy. Not only does it promise to resolve these issues, but it also adds a layer of security through biometric verification, making it a truly digital solution for today’s tech-savvy workforce.

Simplifying UAN Generation And Activation For Employees

For employees, the process of obtaining and activating their Universal Account Number (UAN) has traditionally been cumbersome. Historically, UANs were generated by employers, who submitted employee details to EPFO. However, issues such as incorrect or missing information, like the father’s name, mobile numbers, and birth dates, were common, often causing delays in accessing EPFO services or submitting claims. In many cases, employees never even received their UAN or had trouble with activation due to mismatched or missing contact details.

In response, EPFO has introduced a transformative solution that directly empowers employees to generate and activate their UAN through the UMANG Mobile App, using Aadhaar Face Authentication Technology (FAT). This new process resolves many of the previous challenges and streamlines UAN management, giving employees a fully digital, hassle-free experience.

Key Benefits Of The Aadhaar Face Authentication-Based UAN Process

The adoption of Aadhaar Face Authentication offers several advantages for employees:

  • 100% Aadhaar Validation: The UAN generation process ensures complete validation of employee details through biometric face recognition, guaranteeing that the information is accurate and securely linked to the individual’s Aadhaar profile.

  • Pre-Populated Employee Data: The system pulls all relevant employee data directly from the Aadhaar database, reducing the possibility of human error and eliminating the need for manual entry.

  • Instant UAN Activation: Once the UAN is generated through the process, it is automatically activated in the EPFO Member Portal. This immediate activation means employees can start using EPFO services right away.

  • No Employer Dependence: Employees no longer have to wait for employers to generate or activate their UAN. Instead, they can complete the process themselves and download their e-UAN card PDF directly from the app, cutting out unnecessary delays.

  • Unlocks EPFO Services: Upon successful activation, employees can immediately access a range of EPFO services, including passbook viewing, KYC updates, claim submissions, and more.

Step-by-Step Guide For Employees To Generate And Activate UAN

The process for employees to generate and activate their UAN using Aadhaar Face Authentication is straightforward. Follow these simple steps:

  1. Download the UMANG App: Start by downloading the UMANG App from the Play Store and installing it on your phone.
  2. Install AadhaarFaceRD App: Install the AadhaarFaceRD App, which is required for face authentication during the UAN generation process.
  3. Open the UMANG App: Launch the UMANG App and navigate to the “UAN Allotment and Activation” section under UAN services, choosing Face Auth.
  4. Enter Aadhaar and Mobile Details: Provide your Aadhaar number and the mobile number linked to your Aadhaar account. An OTP will be sent to this mobile number for validation.
  5. Complete Face Authentication: After verifying the OTP, the app will prompt you to take a live photo. Ensure the image is captured correctly—the green outline will indicate that the photo has been successfully taken.
  6. Receive UAN and Download e-UAN Card: Once the face authentication is successful, your UAN will be generated and sent to your mobile via SMS. You can then download your e-UAN card PDF from the UMANG App or the EPFO Member Portal. Your UAN will be auto-activated on the Member Portal, eliminating the need for additional steps.

Enhanced Security Through Biometric Authentication

One of the standout features of the new UAN generation and activation process is the incorporation of biometric authentication. Unlike traditional methods that rely on demographic information or OTP-based verification, Aadhaar Face Authentication ensures a higher level of security, making it nearly impossible for fraud or mistakes to slip through the cracks.

Biometric authentication, specifically through face recognition, offers a foolproof way of verifying an individual’s identity right from the point of entry into the EPFO system. This level of accuracy not only strengthens security but also provides an added layer of convenience for both employees and employers.

Why Face Authentication Is More Secure Than Traditional Methods

Traditional methods of verifying identity, such as demographic verification or OTP-based authentication, are prone to errors. For example, users might mistype their name or birthdate, or face delays in receiving OTPs, leading to frustration and unnecessary steps in the process.

With Face Authentication, the system directly matches the employee’s live photo against the Aadhaar database, ensuring that the right person is linked to the correct UAN. This method is much more secure because it uses unique biometric identifiers that cannot be replicated, ensuring that only the rightful individual can generate and activate their UAN. Additionally, the use of Aadhaar-linked mobile numbers adds another layer of verification, ensuring the data is consistent and tamper-proof.

Encouraging Employers To Adopt The New UAN Generation Process

While the new Aadhaar Face Authentication-based UAN generation system is designed to be employee-centric, employers also play a crucial role in ensuring its successful adoption. For many employees, particularly first-time jobholders, the process of generating and activating their UAN may seem unfamiliar or daunting. Here, employers can make a significant difference by encouraging and guiding their employees to use the new system.

Employers should consider promoting this direct method of UAN generation, helping employees understand the steps and benefits. By guiding employees through the process, employers can ensure that UANs are generated accurately and on time, eliminating the need for follow-up corrections. This proactive approach can significantly reduce the administrative burden on employers and speed up the onboarding process for new employees.

Additionally, employers should make it a point to educate their workforce about the advantages of self-service features that are now available through the EPFO Member Portal and the UMANG App. This can help employees take full advantage of EPFO services like passbook viewing, KYC updates, and claim submissions, streamlining their experience with EPFO.

EPFO’s Collaboration With My Bharat For Digital Life Certificates

In addition to the UAN generation process, EPFO is also expanding its digital services for pensioners. Through a collaboration with My Bharat, EPFO plans to promote the digital life certificate system known as Jeevan Pramaan, which will also leverage Face Authentication Technology.

This initiative aims to make life certificates available at the doorstep of pensioners, enabling them to authenticate their identity using biometric data, without the need for visiting EPFO offices. By extending the reach of digital services in this way, EPFO is ensuring that even pensioners who may face difficulties accessing physical offices can still benefit from timely and secure services.

The integration of Aadhaar Face Authentication into these services will provide an additional layer of security, ensuring that pensioners’ identities are verified accurately and promptly. This collaboration underscores EPFO’s commitment to improving accessibility and security for all members, regardless of their location or technical proficiency.

EPFO Simplifies Cash Withdrawals

Removal Of Cheque Leaf And Bank Passbook Upload Requirements

In this initiative aimed at reducing administrative bottlenecks, EPFO has also decided to completely remove the requirement for uploading images of cheque leaves or attested bank passbooks when filing online claims. For many EPF members, this step has been a source of delays and frustration due to the potential for poor-quality uploads, errors in document formatting, or even simple misunderstandings about what was required.

Historically, EPFO required these documents to verify the bank account details of members when they submitted claims. However, following the successful pilot of relaxing this requirement for KYC-updated members in May 2024, the policy has now been extended to all EPF members. This change is crucial as it eliminates one of the major reasons for claim rejections — poor-quality or unreadable uploads — thereby speeding up the process and reducing the volume of grievances related to documentation errors.

The UAN system, which links an employee’s bank account with their EPF account, already verifies the bank account holder’s name and account number at the time of account seeding. As a result, the need for additional documentation such as cheque leaf images or passbook attestation is now redundant.

By removing this additional step, EPFO aims to benefit an estimated 6 crore members, enabling faster, hassle-free claim settlements. With the elimination of this requirement, EPFO members will no longer face unnecessary delays in accessing their funds. This is particularly crucial for employees looking to withdraw or transfer their EPF balances in times of need, making the entire claims process more efficient and user-friendly.

Removal Of Employer Approval For Bank Account Seeding

EPFO has also introduced a key simplification to the process of seeding bank account details with the Universal Account Number (UAN), eliminating the need for employer approval after bank verification. This reform addresses one of the most time-consuming steps in the process of ensuring that an employee’s PF withdrawals are credited to their bank account.

Previously, after an employee submitted a request to seed their bank account with UAN, the employer was required to approve the verification, which added a layer of delay. On average, the bank verification took around 3 days, but the employer approval could take as long as 13 days, resulting in significant delays for members who were waiting for their PF balances to be credited to their accounts. This slow approval process created unnecessary backlogs and frustration for employees, especially for those who needed quick access to their funds.

To streamline this process, EPFO has now removed the employer approval step, making the seeding process faster and more efficient. This change will immediately benefit the 14.95 lakh members whose bank account verification requests were previously pending due to delays in employer approvals. With this reform, these members will now experience a much quicker resolution of their seeding requests.

In addition, the new system enables employees to update or change their bank account details linked to their UAN without needing employer intervention. The update process will be facilitated through Aadhaar OTP authentication, ensuring that the employee’s identity is securely verified. This makes the entire process more flexible, reducing dependency on employers and providing more control to the members over their account details.

EPFO Expands Partnerships With Banks

In another key development, EPFO has expanded its network of empanelled banks to 32, including 15 new public and private sector banks. This move enhances transaction efficiency, ensuring quicker and more seamless processing of EPF contributions and claims.

Previously, employers were limited to a smaller pool of banks when remitting EPF contributions. With the inclusion of these 15 additional banks, EPFO is now providing employers with a wider range of options to choose from, improving flexibility and reducing administrative friction. The total annual collections managed through these banks amount to nearly Rs. 12,000 crore, allowing for smoother and more direct contributions to EPF accounts.

Employees will no longer face delays in the bank account verification process when they seed their accounts with UAN, as these newly empanelled banks will now directly verify the bank details of employees. This ensures that members can access their EPF balances more quickly, without relying on third-party aggregators, which previously added delays to the process.

This reform will also reduce the time taken for EPF dues to be processed, allowing for quicker investment and increasing the potential returns on members’ savings. Previously, dues remitted through non-empanelled banks often took T+2 days for processing, whereas transactions with empanelled banks are now processed on a T+1 day basis. This improvement not only speeds up the process but also benefits EPFO by lowering operational costs related to name validation and reducing dependency on intermediary channels.

For employers, the expanded network provides greater convenience when dealing with EPF payments. The ability to interact directly with a broader set of banks to resolve payment issues or grievances will lead to a more efficient and transparent process.

Digital Threat Report 2024

Digital Threat Report 2024 For The BFSI Sector: Key Highlights

Introduction To The Digital Threat Report 2024

The financial sector in India is changing fast. With digital payments, embedded finance, and cloud-based systems becoming the norm, banks and financial institutions are moving quickly to adopt new technologies. But that progress comes with risk.

The Digital Threat Report 2024, produced jointly by the Indian Computer Emergency Response Team (CERT-In), Cyber Security Incident Response Teams (CSIRT-Fin), and SISA, clearly outlines the scale of those risks. It offers a detailed look at how cybercriminals are adapting their tactics, the vulnerabilities most commonly exploited, and where organisations continue to fall short, often despite significant investment in cybersecurity.

The Digital Threat Report 2024 was launched by Secretary, Department of Financial Services, Ministry of Finance, Shri M Nagaraju and Secretary, Ministry of Electronics and Information Technology, Shri S Krishnan, along with the Director General, Computer Emergency Response Team (CERT-In), Dr Sanjay Bahl and the Founder and CEO, SISA, Dharshan Shanthamurthy.

This first-of-its-kind report arrives with some striking numbers. The average cost of a data breach globally in 2024 has hit $4.88 million, with the figure in India at $2.18 million, up 10% from last year. In just the first six months of the year, phishing attacks in India alone rose by 175%.

The report also makes clear that the most serious risks no longer come from brute-force attacks. Instead, cybercriminals are finding their way into supply chains, cloud misconfigurations, weak API security, and, in some cases, deepfake-based impersonations of senior staff. Identity theft and session hijacking have become more precise and convincing.

Understanding The Urgency For Cybersecurity In The BFSI Sector

Cyber threats in the BFSI sector are no longer theoretical or edge-case scenarios. They are real, frequent, and often quietly destructive. The Digital Threat Report 2024 opens with a stark reminder—this is not a future problem. It’s already happening.

Banks, insurers, payment platforms, and fintech companies are under continuous pressure to deliver seamless digital experiences. That shift has brought significant operational gains, but it has also widened the attack surface dramatically. Every API call, every third-party plugin, every cloud-hosted data lake has become a potential point of entry.

Crucially, these incidents are not the result of wildly sophisticated zero-day exploits. In many cases, they stem from basic, preventable lapses. Misconfigured cloud storage, hardcoded credentials, poor session management, and lax controls around dormant accounts continue to give attackers an easy way in. The use of MFA, often seen as a silver bullet, is being actively circumvented through session hijacking, deepfake-enabled impersonation, and brute-force attacks on push notifications.

The sector’s complexity adds another layer of risk. A payment gateway depends on a network of vendors, infrastructure partners, and service APIs. A breach at any point in that chain can ripple outwards. The Digital Threat Report illustrates this with case studies where supply chain compromises and insider manipulation went undetected for months, in some instances resulting in reputational damage and silent financial loss.

There’s also the issue of visibility. Many institutions are running dozens of cybersecurity tools, yet still struggle to see what’s happening in real time. According to the report, the average organisation globally now uses between 64 and 76 security products, but breaches remain common. Tools, without coordination and clarity, aren’t enough.

Perhaps the most telling insight in the report is this: some of the hardest-hit institutions were considered mature from a compliance standpoint. They had policies, frameworks, even certifications—but they lacked operational readiness. Threats moved faster than internal processes could respond.

In short, the problem is not a lack of effort—it’s a misalignment of effort. Security has often been treated as a technical function when in fact it cuts across governance, culture, technology, and accountability. What the Digital Threat Report calls for is not just better tools, but a sharper focus. Awareness that cyber resilience isn’t about blocking every attack. It’s about ensuring that when something does go wrong—and it will—the organisation can detect it quickly, contain it effectively, and recover without losing trust.

Key Takeaways From The Threat Scenario

1. Breaches Are Becoming More Expensive, And More Routine

The average cost of a data breach globally in 2024 is now estimated at $4.88 million, while in India, it stands at $2.18 million—a 10% increase over the previous year. These figures reflect not only rising attacker sophistication but also systemic delays in detection, response, and recovery.

The report notes that while many institutions have invested in advanced tooling, a lack of integration, coordination, and clarity in response planning continues to compound post-breach damage.

2. Phishing, BEC, And Identity Theft Have Grown Sharper And More Scalable

  • India experienced a 175% surge in phishing attacks in H1 2024 compared to the same period last year.
  • Phishing remains the initial infection vector in 25% of recorded incidents in the BFSI sector.
  • 54% of BEC (Business Email Compromise) cases investigated involved pretexting, a technique where attackers construct plausible backstories to deceive employees.
  • Generative AI is enabling attackers to craft grammatically flawless phishing emails, removing traditional red flags.
  • Deepfake-enhanced impersonations have enabled executive-level fraud, bypassing manual verification protocols.

The report cites the growing availability of “deepfake-as-a-service” platforms and malicious LLMs such as WormGPT and FraudGPT, which are being used to automate social engineering, write malware, and impersonate decision-makers with startling realism.

3. Credential Theft Remains A Central Strategy

  • Attackers are acquiring credentials through a combination of phishing, information-stealing malware, and dark web purchases.
  • Once acquired, credentials are being used to compromise SSO platforms, VPNs, SaaS applications, and email systems.
  • Many attacks bypass multi-factor authentication through session hijacking or exploiting broken object-level authorisation (BOLA) flaws in APIs.

One critical observation from the report: SaaS platforms often include sensitive customer information in URLs, which, when paired with stolen session tokens, can lead to broad data exposure with minimal effort.

4. Cloud Infrastructure Is Misconfigured And Actively Targeted

Cloud misconfigurations are listed as a recurring point of failure:

  • Exposed storage buckets, default passwords, and poor IAM (Identity and Access Management) policies are frequently observed.
  • Threat actors are exploiting cloud tokens exposed in web source code, targeting AWS, Azure, and GCP environments.
  • The average time to exploit a known cloud vulnerability post-disclosure is less than eight days, in some cases just hours.

The report features multiple cases, including one where a fintech’s XSS vulnerability in a rich text editor allowed the injection of webshells, ultimately giving attackers access to cloud-stored client data via Amazon S3 buckets.

5. API Weaknesses Are Enabling Payment Fraud

The BFSI sector’s rapid API adoption has created efficiency, but also exposure.

  • Hardcoded API keys, reused credentials across environments, and predictable authorisation patterns are key issues.
  • One documented case saw attackers conduct a replay attack, where they successfully mimicked legitimate bank transfer requests through APIs, executing unauthorised payments while leaving wallet balances untouched.
  • Cross-Origin Resource Sharing (CORS) misconfigurations were also cited as enabling unauthorised access from untrusted domains.

6. Supply Chain Attacks Are Multiplying

The MOVEit and GoAnywhere breaches are referenced in the report to illustrate the rising threat posed by third-party software providers:

  • CL0P ransomware group targeted these platforms, impacting thousands of organisations globally.
  • Open-source libraries like XZ Utils were compromised, with attackers introducing a backdoor affecting multiple Linux distributions.
  • Malicious libraries were uploaded to repositories such as PyPI and GitHub, disguised as legitimate tools to gain developer trust.

These attacks allowed adversaries to introduce vulnerabilities into production systems during routine updates, without direct access to the target institution.

7. Vulnerability Exploitation Has Become Time-Critical

  • The average time from vulnerability disclosure to exploitation has dropped to under 8 days, with some exploits observed within a few hours of public release.
  • The report notes a 180% increase in incidents involving known vulnerabilities, particularly those affecting internet-facing applications and services.

8. Attacks Are Now Systemic, Interlinked, And Often Undetected

Modern cyberattacks no longer rely on a single point of failure. They are orchestrated across:

  • Cloud misconfigurations (e.g., S3 exposure),
  • Insider manipulation (e.g., of dormant accounts and card systems),
  • APIs with BOLA flaws, and
  • Phishing via AI-generated content.

Each vector reinforces the next. In several cases, the attackers moved laterally from one subsystem to another, remaining undetected for extended periods, at times over two years, as in the insider threat case cited in the report.

The Rise Of Social Engineering And Credential Theft

Social engineering, once the domain of crude phishing emails and low-effort impersonations, has become one of the most sophisticated and effective cyberattack strategies used against the BFSI sector. According to the report, its impact is now amplified by automation, AI-generated content, and deepfake technologies, turning what was once a manual con into a scalable, almost industrialised method of breach.

Social Engineering Is Now Personalised And Scalable

The report identifies Business Email Compromise (BEC) and phishing as the most persistent forms of social engineering in financial services:

  • 54% of BEC incidents analysed involved some form of pretexting—that is, attackers creating plausible narratives to coax employees into taking action.
  • These attacks are often backed by data scraped from social media, public records, or even prior breaches, allowing adversaries to mimic tone, internal language, and relationship dynamics.

The role of AI and Large Language Models (LLMs) is critical here. Attackers are now generating context-aware phishing messages that are grammatically correct, free of typographical cues, and virtually indistinguishable from legitimate internal communication.

Moreover, AI-generated phishing is no longer limited to email. The report cites a worrying rise in the use of NLP-driven chatbots deployed via SMS, social media, and browser-based applications. These chatbots simulate real customer service agents and extract information in real time, without the need for malware or code injection.

Deepfakes Have Moved From Novelty To Threat

The convergence of social engineering with deepfake technology represents a substantial risk for the BFSI sector. The report details cases in which:

  • Synthetic audio and video were used to impersonate executives, authorise fund transfers, or approve system access.
  • “Deepfake-as-a-service” platforms made such attacks more accessible, reducing the technical barrier for cybercriminals.
  • MFA protections were bypassed not through code, but by convincing a human to approve a fraudulent request, based on a realistic video or voice prompt.

Credential Theft: Still Central, But Smarter

Credential theft continues to be a key enabler of more complex attacks. The report outlines three primary sources:

  1. Phishing, enhanced by AI and social engineering
  2. Information-stealing malware, often distributed via seemingly benign documents
  3. Dark web marketplaces, where stolen credentials are sold or traded

Once obtained, these credentials are used to access:

  • Single Sign-On (SSO) platforms
  • VPNs
  • Email accounts
  • SaaS applications
  • Internal admin dashboards

A recurring issue flagged in the report is the lack of session control and token invalidation. Many systems allow sessions to persist even after logout or inactivity, making them vulnerable to token theft and reuse.

The report also details how SaaS applications often include customer-specific information in URLs, which, when paired with valid session cookies, gives attackers unfettered access to highly sensitive data, without triggering any alerts.

Multi-Factor Authentication Is Being Circumvented

While MFA adoption has grown, attackers have adapted accordingly. Common techniques now include:

  • Session hijacking: Stealing cookies or tokens to bypass the need for real-time authentication
  • Push notification fatigue: Bombarding users with repeated MFA prompts until they approve one out of frustration
  • Deepfake impersonation: Tricking users into handing over OTPs or approvals based on fake authority figures
  • Broken Object-Level Authorisation (BOLA): Exploiting flaws in how APIs validate user roles, often enabling bypasses of OTP flows entirely

In one documented case, attackers used BOLA to access an OTP-protected endpoint on a payments platform, rendering the OTP process effectively meaningless.

Tactics Are Evolving Faster Than Controls

The report makes it clear: defensive strategies based on known tactics are no longer sufficient. The line between technical breach and psychological manipulation is now blurred. Attacks increasingly combine:

  • Technical vulnerabilities (e.g., cloud misconfigurations),
  • Behavioural exploitation (e.g., urgency emails from fake CEOs), and
  • Credential reuse or session replay techniques

The implication for financial institutions is twofold: first, they must monitor who is accessing systems just as closely as what is being accessed. Second, they must anticipate that some attacks will look entirely legitimate at the surface level.

AI As An Enabler And Exploiter

Artificial Intelligence has become a tool of contradiction in cybersecurity—empowering defenders while simultaneously equipping attackers with speed, precision, and scale previously out of reach. What emerges in the Digital Threat Report 2024 is not just concern about AI’s misuse, but clear evidence of how it’s already being exploited in live incidents—some targeting high-trust systems within India’s BFSI sector.

For banks, insurers, fintechs and their customers, this dual use of AI means two things: the line between genuine and malicious interaction is fading, and the time window to detect deception is narrowing.

AI Is Being Used To Bypass Traditional Security Layers—Not Just Humans

While much attention has been paid to AI-generated phishing emails, the report highlights a more technical and immediate threat: AI-generated code that exploits cloud, API, and application vulnerabilities in real-time.

  • The rise of LLM-assisted vulnerability discovery has allowed attackers to scan large codebases and uncover exploitable endpoints faster than ever before.
  • Tools such as FraudGPT and WormGPT are now trained specifically on software documentation and vulnerability databases like CVE and OWASP, helping attackers generate tailor-made payloads against exposed infrastructure.
  • These models are even capable of modifying exploit scripts on the fly based on target environment responses, replicating what once took hours of manual testing.

For customers, this means that attacks now require less reconnaissance and less trial-and-error. A small oversight—an outdated web application firewall, or a misconfigured API—can now be exploited at scale using a few lines of automated LLM-generated logic.

Threat Actors Are Training AI On Organisational Structures

One of the more subtle, but significant developments outlined in the report is that attackers are increasingly feeding AI systems with organisational metadata to model trust relationships and simulate internal authority.

  • Public data from LinkedIn, Glassdoor, company websites, and press releases is being used to construct synthetic internal maps of organisations.
  • These are then used to inform phishing campaigns, fake escalations, or impersonation attempts that mirror actual chains of command.
  • In one reported incident, attackers impersonated an AVP in a lending institution using accurate job history and internal jargon gathered from social data and insider leaks. The deception wasn’t flagged for three days.

Model Poisoning And AI-Driven Surveillance Are Underestimated Risks

The report flags the emerging threat of AI model poisoning, particularly in BFSI environments where machine learning is increasingly used to detect fraud or assess creditworthiness.

  • Adversaries are actively testing the limits of feedback loops in ML systems—injecting false behavioural signals to train fraud detection models into underestimating real risk.
  • In open feedback environments (e.g., customer sentiment models, behavioural risk engines), a well-orchestrated campaign could allow malicious inputs to bias the model toward false negatives.
  • The report draws attention to this in the context of AI-based onboarding systems and alternative credit scoring platforms, where model trust is silently eroded over time.

For customers, this means decisions about loan approval, account flags, or fraud alerts could be quietly manipulated, without either side being immediately aware.

Synthetic Identity Generation Is Being Used To Open Fraudulent Accounts

The report draws attention to a growing phenomenon: synthetic identity fraud powered by AI tools that assemble highly plausible—but entirely fictitious—digital identities.

  • These identities are built using publicly available datasets (e.g. Aadhaar data leaks, voter records, dark web dumps) and filled out with fabricated personal histories, fake biometric data, and AI-generated photographs.
  • Using these, attackers are able to pass eKYC checks, generate credit activity, and even obtain legitimate documents from secondary authorities before disappearing entirely.
  • These accounts are then used for laundering money, accessing promotional credit products, or acting as mule accounts in broader fraud schemes.

Customers are often unaware that their compromised details are being used as “fragments” in synthetic identity creation, especially in rural or semi-urban segments where digital trail verification is less stringent.

AI Is Accelerating Financial Infrastructure Mapping For Targeted Breaches

Finally, the report documents how attackers are deploying AI to build real-time maps of institutional digital infrastructure—essentially creating a virtual blueprint of how a bank or insurer’s tech stack is laid out.

  • By scanning headers, DNS data, TLS certificates, public code repositories, and employee tech blogs, threat actors can build detailed models of what software is deployed where, and what its likely vulnerabilities are.
  • These AI-driven scans are run continuously, with results compared over time to detect changes in infrastructure posture, opening the door for just-in-time attacks after patch rollbacks, migrations, or product launches.

This kind of digital surveillance, automated and persistent, means that even minor updates can attract immediate attacker attention, especially in institutions that fail to update WAF rules or reconfigure access controls after change deployments.

Takeaway For Institutions And Customers Alike

AI is no longer a theoretical disruptor in cybersecurity. It is already being weaponised across the attack lifecycle: discovery, deception, exploitation, persistence, and evasion.

For institutions, this means re-evaluating what “real-time defence” actually looks like. For customers, it means being aware that not all fraud starts with negligence—some now begin with a perfect replica of your digital footprint, constructed by systems designed to deceive.

Supply Chain Attacks And Third-Party Risks

For years, cybersecurity strategies in BFSI have focused on perimeter control—keeping external threats at bay. But as financial institutions adopt cloud-native tools, outsourced operations, embedded finance APIs, and open banking frameworks, the perimeter has shifted. It now extends across a vast, interconnected network of vendors, processors, code libraries, and software dependencies.

According to the report, this extended chain of trust has become one of the most actively exploited attack vectors—not because of its visibility, but precisely because of its invisibility.

Trusted Software Is Now A Vector For Silent Breach

The report flags multiple high-profile examples of compromised third-party tools resulting in widespread exposure:

  • The MOVEit Transfer breach, orchestrated by the CL0P ransomware group, affected several Indian BFSI entities indirectly via vendors that relied on the vulnerable file transfer utility.
  • Similarly, GoAnywhere MFT, another widely deployed managed file transfer solution, was exploited in early 2024 to steal sensitive records from downstream BFSI service providers.
  • In both cases, the exploit chain did not originate inside the financial institutions themselves. Instead, it passed through trusted service providers handling data movement or regulatory reporting.

Open Source Is Ubiquitous, But Rarely Audited

The report issues a pointed warning about open-source software in financial applications:

  • Code libraries like XZ Utils, compromised in early 2024 via a backdoor planted in a widely used Linux compression package, serve as a reminder that even core infrastructure is not immune to manipulation.
  • Developers working within BFSI projects often pull libraries from public repositories (e.g., GitHub, PyPI) without verifying integrity or digital signatures.
  • The XZ attack was particularly dangerous because the backdoor was introduced by a trusted contributor over the course of multiple commits across two years, highlighting the patience and planning behind supply chain operations.

This creates a dual risk: institutions unknowingly deploy tainted code into production systems, and attackers exploit that code only after it’s deeply embedded in the transaction pipeline.

API Aggregators And Embedded Finance Platforms Are Emerging Risks

India’s fintech ecosystem is increasingly reliant on API aggregators, account aggregators, and KYC processors—many of which have direct access to user data, payment tokens, or transaction approval mechanisms.

The report identifies risks stemming from:

  • Poorly secured API gateways, where misconfigured authentication policies allow unauthorised access to sensitive data or functionality.
  • Inconsistent patching policies across vendors are leaving outdated components in production environments.
  • Insufficient audit trails make it difficult to attribute unusual behaviour to a specific vendor action.

In one case study, a third-party identity verification platform, integrated via API with a digital NBFC, was exploited using a token replay technique that allowed attackers to submit stale authentication tokens and complete KYC checks under false identities.

Vendor Risk Management Is Often Superficial

While most BFSI organisations have vendor onboarding and audit frameworks, the report points to gaps in enforcement, frequency, and scope:

  • Security questionnaires are often generic and self-attested, with little verification.
  • Annual audits are insufficient in fast-evolving attack environments, especially when codebases and access controls change weekly.
  • Many firms lack visibility into fourth-party dependencies—vendors of vendors—who may hold system-level access or process sensitive customer information.

The challenge, as the report outlines, is not merely identifying risk, but quantifying it and aligning it to real business impact.

Consequences For Customers: Silent Exposure

From a customer’s standpoint, these breaches are largely invisible until it’s too late. Sensitive data may be accessed, accounts manipulated, or transactions interfered with, without any breach occurring within the customer’s bank itself.

This decoupling of compromise from immediate visibility makes response slower and trust erosion harder to contain. Moreover, customers have no visibility into which third-party tools their financial service provider uses, or how rigorously they’re monitored.

Recommendations Emphasised In The Report

The Digital Threat Report offers a few key directives for BFSI firms:

  • Implement Software Bill of Materials (SBOM) for all production dependencies
  • Establish continuous vendor monitoring, not just point-in-time audits
  • Require code integrity checks and digital signing for third-party libraries
  • Ensure zero-trust policies extend to vendors and API partners
  • Classify third-party services based on data access and enforce differentiated risk controls

Sectoral Defence – Observations Across Layers

Through a series of simulated attacks, incident response reviews, and forensic audits, the report reveals how security controls are implemented in reality, not how they are written in policy.

Application Security

Despite sector-wide adoption of microservices and API-first architecture, application-layer security remains patchy. The report highlights that authorisation logic is often enforced at the user interface level but inconsistently applied at the API layer, creating exploitable gaps in back-end enforcement. Several banking and lending applications exposed sensitive data such as PAN numbers, contact information, or KYC metadata through unsecured endpoints.

In many instances, encryption was either absent or poorly implemented. Sensitive user inputs—particularly those related to verification steps—were not consistently masked in transit. The most common oversight was the exposure of internal API keys or session tokens in front-end code, which allowed attackers to replay requests or modify session variables during testing.

Identity And Access Control

Control over digital identities, especially internal roles and service accounts, continues to be a weak link. The report finds repeated use of over-permissioned roles, including admin-level access granted to test accounts and expired vendors. In several simulated intrusions, red teams were able to gain persistent access via dormant accounts that had not been deactivated after a contractor’s exit.

Session management policies, while defined in internal documentation, were rarely enforced rigorously. Attackers exploited long-lived tokens, reused credentials between UAT and production environments, and, in some cases, leveraged a lack of session invalidation after logout to persist across application layers. Multi-factor authentication, though present on public-facing platforms, was notably absent from internal admin portals and dashboards, exposing a major surface of attack.

Cloud And DevSecOps Exposure

The report is especially critical of cloud deployment hygiene. While most BFSI firms had moved to hybrid or multi-cloud infrastructure, many had failed to configure storage and compute permissions correctly. Common findings included publicly accessible S3 buckets, unencrypted backups, and secrets hardcoded into deployment scripts.

DevOps practices often lag behind the security expectations placed on live infrastructure. CI/CD pipelines, which should act as security gatekeepers, were often configured without runtime testing for vulnerabilities. More concerningly, most institutions had no automated enforcement of security policy at the code commit level, leaving misconfigured infrastructure-as-code (IaC) files to propagate into production.

Network Segmentation And Monitoring

In terms of network architecture, the report notes a reliance on traditional perimeter security without adequate internal segmentation. In the event of a breach, attackers were often able to move laterally across environments with minimal resistance. Logs, where available, were typically fragmented between identity systems, cloud platforms, and network firewalls, making effective correlation and detection difficult.

More worryingly, in many real-world breach investigations, alerts were raised by SIEM or IDS systems but not acted upon, largely due to alert fatigue, unclear ownership, or lack of training among operational teams.

Governance And Operational Response

Perhaps the most concerning set of findings relates to governance. Incident response playbooks, where they existed, were often out of date, static, and not tailored to digital operations. Roles and escalation paths were unclear, and in several engagements, it was found that security operations centres (SOCs) escalated alerts to business teams with no defined protocol on how to respond.

Furthermore, third-party systems were frequently onboarded without structured risk reviews or technical integration audits. KYC vendors, payment aggregators, or CRM providers were often trusted by default, even when embedded deep within transaction workflows. The absence of real-time risk scoring or behavioural monitoring meant that suspicious activity through third-party integrations went unnoticed.

Regulatory Directions And Gaps

In recent years, India’s regulatory landscape has undergone a profound shift. Where compliance was once treated as a periodic obligation—an annual exercise in box-ticking—it has now evolved into a core operational function within financial services. The Digital Threat Report 2024 recognises this transformation, but also highlights the growing complexity that institutions must navigate as regulators, jurisdictions, and international frameworks overlap in unpredictable ways.

A Dense Thicket Of Regulatory Mandates

The regulatory ecosystem in India is described in the report as “rapidly evolving”—a polite way of saying labyrinthine. Financial entities today must adhere to a range of directives, including:

  • CERT-In’s six-hour breach reporting mandate, which compels institutions to disclose incidents swiftly, sometimes before investigations have even stabilised.
  • RBI’s Master Directions on Digital Payment Security Controls (DPSC) and Outsourcing of IT Services, placing stringent controls on authentication, data encryption, and vendor oversight.
  • The Cyber Security Framework (CSF) for banks establishes baseline security standards but requires individual interpretation.
  • SEBI’s Cybersecurity and Cyber Resilience Framework (CSCRF), targeted at stock exchanges and depositories.
  • IRDAI’s Information and Cybersecurity Guidelines, built specifically for insurers.
  • The Digital Personal Data Protection (DPDP) Act, 2023, adds statutory backing to consent, storage limitation, and purpose limitation principles.
  • PCI DSS 4.0, GDPR, and CCPA for globally operating BFSI firms.

Each framework represents a good-faith effort to modernise cybersecurity in its domain. But taken together, they form a fractured compliance mosaic, particularly burdensome for fintechs and conglomerates operating across sectors and geographies.

Compliance Fatigue: The Cost Of Fragmentation

Institutions face regulatory duplication, contradictory obligations, and significant operational drag in managing audits, controls, and documentation. The lack of a unified cybersecurity framework leads to redundant risk assessments, overlapping breach reports, and inconsistent technical standards across lines of business.

In cross-border payment systems, where transaction speed and precision are non-negotiable, these inefficiencies have real implications. The inconsistencies slow down decision-making, complicate threat response, and increase the cost of staying compliant without necessarily reducing risk.

Compliance-As-Innovation

What’s more encouraging, however, is the emergence of a design-forward approach to compliance. The report spotlights financial organisations that are embedding compliance protocols at the product development stage, rather than retrofitting them after launch.

This includes the use of:

  • Data anonymisation and synthetic datasets to train fraud models without compromising real customer data.
  • Privacy-by-design principles, where customer consent, data minimisation, and access restrictions are built into application architecture.
  • Security-by-default configurations—especially for API endpoints, transaction logging, and cloud storage platforms.

Such moves are not only cost-effective but also position these institutions for faster scaling, fewer audit frictions, and improved stakeholder trust.

The Push For Harmonisation

Despite the regulatory sprawl, the report observes growing consensus across regulators to pursue harmonised standards. RBI, SEBI, and IRDAI are increasingly aligned in their understanding of sectoral risks, and organisations such as CERT-In and CSIRT-Fin are now acting as connective tissue, providing not just guidance but strategic coordination across response frameworks, threat intelligence dissemination, and testing protocols.

The momentum is clearly towards cohesive regulation, not just to reduce compliance fatigue, but to foster a uniform standard of resilience across India’s BFSI ecosystem.

Regulatory Gaps That Demand Urgent Attention

Yet, the report does not gloss over where gaps remain. These include:

  • Lack of universal standards across digital payment systems—wallets, UPI, QR codes, and embedded finance products still operate under inconsistent security norms.
  • Absence of formal response mandates like red-teaming or breach simulations, which are vital in testing real-world resilience.
  • No regulatory guidance on AI-generated threats, such as impersonation fraud via deepfakes or LLM-manipulated phishing tools.
  • Underpowered cyber leadership, with CISOs often lacking the organisational clout to enforce security policy independently from CIOs or CTOs.
  • No roadmap yet for post-quantum cryptography, despite warnings that public key infrastructure may not withstand future computational models.

These aren’t merely procedural shortcomings. They represent strategic vulnerabilities in an environment where adversaries are increasingly faster and better funded than their targets.

Actionable Recommendations

The report outlines six concrete suggestions to bridge these gaps:

  1. Treat cybersecurity as a techno-commercial function—not an IT silo—with direct reporting to CEOs or Chief Risk Officers.
  2. Standardise digital payment security across form factors, ensuring that UPI, wallets, and cards are treated with parity.
  3. Accelerate preparation for quantum threats, including migration strategies and testing protocols.
  4. Incentivise certification programmes to create a skilled pool of payment security specialists.
  5. Mandate regular incident simulations to uncover hidden failure points before attackers do.
  6. Draft a Responsible AI framework for BFSI, focusing not only on fairness and accuracy but misuse and weaponisation risks​.

Cybersecurity In 2025: What Lies Ahead?

While the core threats are called out explicitly in the report, the full breadth of its findings—spanning observed breach patterns, adversary tactics, and forensic insights—adds texture and urgency to this outlook.

1. Deepfake Identity Fraud Will Scale Executive Impersonation

Voice cloning, synthetic avatars, and video forgeries are no longer fringe experiments. The report cites widespread adoption of deepfake technology for corporate impersonation, where attackers use hyperrealistic voice or video to impersonate a CFO or CEO in real-time, often during virtual calls or messaging threads. OTP phishing, fund diversion, and executive-level BEC scams are the most common payloads​.

  1. Supply Chain Attacks Will Target The Software Backbone

Third-party integrations are a silent risk. The report illustrates how malicious libraries—often disguised as legitimate open-source components—can slip into core banking systems, digital apps, or APIs. These are particularly hard to detect because they arrive via trusted vendors or routine updates. Notably, cases like the MOVEit and GoAnywhere breaches are referenced to highlight the risks of managed file transfer services​.

3. IoT Devices Will Become Prime Infiltration Points

Financial systems are increasingly dependent on kiosks, smart safes, biometric devices, and surveillance hardware. Many of these are underpatched, poorly segmented, or operate on outdated firmware. Once breached, they become pivot points into sensitive systems or customer data environments​.

4. Prompt Injection And Local LLM Exploits Will Rise Sharply

With financial institutions exploring AI-native interfaces—from chatbots to document reviewers—the risk of prompt injection attacks is growing. Locally hosted LLMs (as opposed to cloud-based models) are particularly vulnerable to input manipulation that causes data leaks, policy bypass, or dangerous automated outputs​.

5. Adversarial LLMs Will Democratise Sophisticated Cyber Offence

WormGPT, FraudGPT, WolfGPT—these maliciously trained LLMs are enabling a new class of attackers to generate polymorphic malware, phishing templates, exploit kits, and social engineering scripts at scale. Crucially, these tools can mutate to evade detection and are already being sold on dark web forums​.

6. Cryptocurrencies Will Remain Both Target And Tool

The report details how attackers are shifting focus from exchanges to crypto wallets, smart contracts, and custodial platforms. These assets offer anonymity, immutability, and fast monetisation, making them ideal for laundering and extortion, particularly in ransomware or data-theft scenarios​.

7. Quantum Computing Could Break Today’s Encryption

Although quantum threats are still theoretical in 2024, the report flags them as urgent for financial systems reliant on RSA or ECC encryption. The lack of a national migration plan for post-quantum cryptography puts high-value data, like account credentials or transaction logs, at long-term risk​.

8. Zero-Day Exploits And Patch Lag Will Widen Risk Windows

A key statistic: the average time to exploit a disclosed vulnerability is now eight days. Many BFSI entities still operate without continuous scanning, automated patching, or VAPT cycles frequent enough to match the pace of exposure. Zero-day exploits remain a preferred point of entry​.

9. API Abuse Will Bypass Perimeter Controls

From mobile wallets to third-party payment apps, weak API authentication—hardcoded keys, predictable naming schemes, credential reuse—remains one of the most abused vulnerabilities. These weaknesses are especially dangerous because they are public-facing and linked directly to money movement​.

10. Cloud Misconfigurations Will Continue To Leak Sensitive Data

Cloud buckets left open, IAM roles overly permissive, or critical logs not ingested by SIEMs—these are not hypothetical flaws. The report outlines repeated examples of data breaches due to poor cloud hygiene. The rapid pace of cloud adoption is outstripping the pace of secure configuration in most firms​.

11. Business Email Compromise (BEC) Will Become AI-Powered

AI models can now write perfect emails in multiple languages and spoof tone and formatting. This makes phishing more convincing and harder to detect. The report notes that in over 54% of BEC cases, attackers used pretexting with stolen session data, OTP interception, or AI-generated content​.

12. Multifactor Authentication Will Not Be Enough

MFA, once considered the gold standard, is now regularly bypassed. Methods include session hijacking, push fatigue attacks, deepfake OTP theft, and vulnerabilities like BOLA (Broken Object Level Authentication). Many financial institutions are only now revisiting their MFA implementations in light of these methods​.

13. Ransomware Will Shift To Data Extortion Models

Rather than encrypting data and demanding decryption keys, newer ransomware groups are focusing on exfiltration and extortion, threatening to leak sensitive financial data unless payment is made. This tactic has proven more lucrative and harder to neutralise with backups alone​.

14. Social Engineering Will Converge With Insider Threats

The report also references external actors compromising employees via social engineering, bribery, or deception. In some incidents (including outside India), administrators were persuaded via cryptocurrency incentives to alter settings or disable controls. This marks a concerning convergence of human error and intentional sabotage​.

From Vulnerable To Vigilant: Building Cyber Resilience That Lasts

If the Digital Threat Report 2024 delivers one message with clarity, it’s this: today’s threats will not be stopped by yesterday’s defences. And yet, most financial institutions still rely on security measures built for an earlier time, when threats were linear, insider-driven, and human-scaled.

The new cyber landscape is asymmetrical, faster than before, and often machine-led. Resilience, then, is no longer about plugging holes. It’s about building systems—across people, processes, and infrastructure—that can withstand pressure without collapse.

Investing In People Who Understand The Stakes

Cybersecurity training still exists in most institutions—but it’s often too rare, too broad, and too dull. The report makes a sharp point: staff don’t need longer e-learning videos. They need short, frequent, role-specific training that reflects the threats they are most likely to face.

In today’s environment, that includes recognising deepfakes, spotting QR-code traps, and understanding how AI can spoof tone, identity, and legitimacy. This is especially important for executives and finance teams, who remain prime targets for BEC (Business Email Compromise) and authorisation fraud.

Just as critically, the report calls out the governance gap. It’s not enough to have a CISO buried under the CIO. Cybersecurity must report into risk leadership or directly to the CEO, not because of hierarchy, but because that’s where real decisions get made.

What to do:

  • Drop the once-a-year training model. Move to quarterly, threat-specific refreshers.
  • Equip executives with deepfake and AI-scam awareness, especially around authorisation flows.
  • Ensure cyber risk leadership sits at board level, not just IT or infrastructure.

Fixing The Framework

Good security frameworks often look solid on slides. But the moment a breach occurs, clarity disappears. Who responds first? Who decides if law enforcement is involved? What happens if customer data is affected? And how soon does reporting need to happen?

According to the report, most institutions still don’t run simulation drills to answer these questions under stress. And in several major incidents reviewed, the response plan wasn’t followed, because no one had rehearsed it.

It’s not just response plans that need work. Vulnerability management remains too slow. Patching cycles are still monthly, when most critical exploits go live in under eight days. In the age of adversarial AI, even a fortnight’s delay can be fatal.

What to do:

  • Run regular breach simulation exercises, not just tabletop exercises.
  • Shorten patching cycles. For high-severity CVEs, aim for under a week, not a month.
  • Align cyber process ownership across functions—not just IT, but fraud, compliance, and legal.

Smarter Technology: Tools That Predict, Not Just Detect

The report doesn’t push for more technology. It argues for smarter, integrated technology tools that work together, flag anomalies in context, and allow for automation when response time is everything.

In particular, it points to AI-based monitoring systems capable of identifying behavioural deviations in real time, autonomous patching, and identity-based access controls that remove blanket permissions and reduce lateral movement.

It also warns against blind spots in mobile-first and cloud-first environments. Many firms still fail to monitor API traffic, still leave cloud storage buckets exposed, and still treat service-to-service traffic as trusted. That trust, the report says, is being weaponised.

What to do:

  • Adopt Zero Trust Architecture, not just in theory but in traffic flows.
  • Monitor API and service-layer logs, not just endpoint devices.
  • Transition to adaptive access control—permissions that expire or adjust with behaviour, not just login state.
  • Bake security into DevOps pipelines. Automated checks at code commit and deployment can catch what manual review misses.

Conclusion

The Digital Threat Report 2024 leaves little room for complacency. From AI-driven fraud to deepfake impersonation, from supply chain intrusions to regulatory fragmentation, the risks are escalating in both speed and sophistication. But the message isn’t fatalistic—it’s instructive. Institutions that treat cybersecurity as an operational benchmark, not a compliance obligation, will be best positioned to withstand what’s coming. Resilience isn’t just a matter of controls; it’s a mindset, rooted in clarity, accountability, and constant rehearsal.

KYC-spam-blog-image

How Do KYC Frauds Happen? Tips To Prevent Getting Scammed

Recent Cases Of KYC Frauds In India

With India getting increasingly digital, KYC (Know Your Customer) scams have seen a significant uptick, with fraudsters increasingly targeting individuals through never-before-seen tactics. These scams not only damage your financial security but also put your identity at risk. In recent months, numerous cases have surfaced in which victims lost significant amounts of money due to these fraudulent activities.

In one such recent case, a woman in Delhi lost ₹47 lakh after falling victim to a KYC scam via a WhatsApp call. The scammer posed as a bank official, convincing the woman to provide personal information under the guise of completing a mandatory KYC update. Unfortunately, these scams often go unnoticed until it’s too late.

Another incident reported the tragic loss of a retired teacher’s life savings due to a similar cyber fraud. The fraudster impersonated a bank representative, claiming that the teacher’s account would be suspended unless immediate KYC verification was carried out. Similarly, a techie working with one of India’s leading Government organisations lost ₹13 lakh after updating his KYC for a bank through a fraudulent link. 

How Do KYC Scams Happen?

KYC (Know Your Customer) scams are frauds where scammers exploit the identity verification process to steal personal information or money. These scams have become increasingly sophisticated, leveraging technology and psychological tactics to deceive victims.​

1. Phishing and Social Engineering

Scammers often impersonate bank representatives or government officials, contacting individuals via phone, email, or SMS. They create a sense of urgency, claiming that the victim’s account will be suspended unless immediate KYC verification is completed. To resolve the issue, victims are asked to provide personal details or click on malicious links, leading to fake websites designed to harvest information. 

2. Fake Websites and Clone Pages

Fraudsters create fake websites that closely resemble official bank or financial institution pages. Unsuspecting individuals may land on these sites through deceptive links and are prompted to enter sensitive information. Once submitted, the data is collected by the scammers for malicious use. 

3. Impersonation and Fake Documentation

Scammers may use stolen or fabricated identification documents to create fake accounts. This type of KYC fraud is prevalent in digital platforms, where identity verification may not involve physical presence. The impersonation of official entities, such as the Telecom Regulatory Authority of India (TRAI), has also been reported, with fraudsters making fraudulent calls to citizens, threatening mobile number disconnection unless personal information is provided.

4. AI-Driven Deepfake Scams

With advancements in technology, scammers are now employing AI-driven deepfake techniques to mimic the voices and appearances of trusted individuals. This technology is used to create convincing fraudulent communications, making it harder for victims to distinguish between genuine and fake interactions. Nowadays, scammers are leveraging AI to execute sophisticated schemes, including deepfake technology and spoofing, leading to major financial losses. 

5. Fake KYC Requests via Communication Platforms

Scammers exploit communication platforms like WhatsApp to send fake KYC requests. They may pose as bank officials or government representatives, asking individuals to update their KYC details through links provided in the messages. These links usually ask you to download some malicious files, which can then be used by scammers to retrieve all your personal information.

Tips To Prevent Getting Scammed By KYC Frauds

1. Verify All Communication Through Official Channels

Scammers often initiate contact by calling or messaging individuals pretending to be from a bank or government agency. It’s essential to verify the authenticity of these communications before sharing any personal information.

  • What you should do: If you receive an unsolicited message or phone call requesting your KYC details, always independently verify by contacting the institution directly using official contact details available on their website or from your official statements.
  • How to contact: Visit your bank’s website or use the contact number found on official documents to confirm if the communication was legitimate.

2. Use Aadhaar-Based eKYC and Official Tools

The Indian government has implemented several secure digital identity verification tools, such as Aadhaar eKYC and Digilocker, for secure document sharing and identity verification. These methods are safe and reliable ways to carry out KYC without exposing personal data to potential fraudsters.

  • What you should do: If you’re asked to update your KYC, opt for Aadhaar-based eKYC or use the Digilocker service to share documents. Always ensure that you’re using official government portals.

3. Enable Two-Factor Authentication (2FA) Everywhere

Two-factor authentication provides an additional layer of protection by requiring a second form of identity verification when logging into an account, such as a one-time password (OTP).

  • What you should do: Enable 2FA on all bank accounts and financial services to protect your accounts from being accessed by unauthorized parties. Most financial institutions support 2FA for login and transaction confirmation.

4. Monitor Your Financial Accounts Regularly

Keeping track of your financial transactions is one of the most effective ways to detect suspicious activity early.

  • What you should do: Set up real-time alerts for any transactions made on your accounts. Review your monthly statements and account activities for any discrepancies. If you notice unfamiliar transactions, report them immediately.

5. Report Suspicious Activities and Communication Immediately

If you receive any suspicious communication or believe you’ve been targeted by a scam, prompt action can help minimise potential damage. Reporting such activities to the relevant authorities ensures they can investigate and prevent future fraud.

  • What you should do: Use the National Cyber Crime Reporting Portal (https://cybercrime.gov.in/) or call the Cyber Crime Helpline (1930) to report any suspicious activities. 

6. Be Cautious Of Phishing Links

Phishing attacks often trick individuals into visiting fraudulent websites that mimic official bank portals. These websites attempt to steal personal data, including login credentials and KYC information.

  • What you should do: Never click on links from unsolicited emails or messages asking you to update your KYC. Always manually type the web address into your browser or use official mobile banking apps for updates.

7. Use Secure Connections And Verified Websites

Always ensure that you are using a secure internet connection when submitting personal or sensitive information. Look for the “https://” and a padlock symbol in your browser’s address bar to ensure you’re on a secure, encrypted website.

  • What you should do: Before entering personal data, double-check the URL and ensure it is the official site of the institution. Avoid entering any personal information on public Wi-Fi or unsecured networks.

8. Educate Family And Friends On KYC Scams

Many victims of KYC scams are unaware of how such frauds operate, especially vulnerable groups like elderly individuals. Spreading awareness among friends and family can reduce the risk of them falling victim to scams.

  • What you should do: Educate family members, particularly senior citizens, about the signs of fraudulent KYC scams. Encourage them to report any suspicious activity to their bank and authorities immediately.

9. Install Antivirus Software And Keep Devices Updated

Keeping your devices secure is fundamental to avoiding malware and phishing scams. Fraudsters use infected devices to steal personal data, so protecting your smartphone or computer is vital.

  • What you should do: Install reputable antivirus software on your devices and ensure they are updated regularly. Check for software updates for your operating system, as these often patch security vulnerabilities that scammers can exploit.

10. Understand the Legal Steps for Reporting Fraud

If you fall victim to KYC fraud or encounter suspicious activity, knowing the proper legal steps to take is essential. The Indian government has dedicated resources for reporting fraud, and quick action can help you recover losses and prevent further damage.

  • What you should do:
    • Report incidents through the Cyber Crime Reporting Portal or call the Cyber Crime Helpline (1930) for immediate assistance.
    • Use the Chakshu Facility on the Sanchar Saathi Portal to report fraudulent calls and messages related to telecom services.
    • File a complaint directly with your bank’s fraud department if your account has been compromised.

Conclusion

KYC scams are increasingly sophisticated, but you can protect your personal and financial information with the right precautions. Always verify the authenticity of unsolicited communications, use official channels for updating KYC, and enable two-factor authentication for added security. Regularly monitor your accounts for any suspicious activity, and report anything unusual promptly.

Police Verification In Tamil Nadu

The Role Of Police Verification In Ensuring Safety And Compliance In Tamil Nadu

In Tamil Nadu, police verification is an important part in assessing individuals for various purposes, including employment, passport issuance, and rental agreements. This process is designed to ensure that individuals meet the necessary security standards set by authorities and provide safety assurance to employers, landlords, and the government.

Police verification in Tamil Nadu is mandated by law for several key activities to prevent any fraudulent or criminal intentions that might compromise personal or public safety. The verification process involves checking the individual’s criminal record with the local police station to ensure they have no outstanding legal issues or past criminal activities that would disqualify them from certain rights or services.

This is very important as a process, as it protects the community and reinforces the legal frameworks that promote a safe living environment. By verifying the background of its residents, Tamil Nadu maintains a high standard of safety and compliance, which is crucial for fostering trust and security within the society.

How Is Police Verification Conducted In Tamil Nadu?

The process of police verification in Tamil Nadu is a systematic procedure designed to ensure the authenticity of an individual’s background. Here’s how it typically unfolds:

  1. Application Submission: Individuals in need of police verification must start by submitting a completed application form. This form is usually provided by the entity requiring the verification, such as employers for job candidates or the Regional Passport Office for passport applicants. The form requires personal details, addresses for the past few years, and the purpose of the verification.

  2. Document Collection: Along with the application, individuals must submit various documents. These generally include proof of identity, proof of address, and potentially additional forms depending on the specific requirements, such as employment records or rental agreements.

  3. Police Station Visit: Once the application and documents are submitted, the local police station processes the request. The verification might require the individual to visit the police station or, in some cases, a police officer may visit the individual’s current and/or previous addresses to verify the details provided.

  4. Background Checks: The police conduct a thorough background check looking for any criminal records or ongoing cases that might be relevant. This includes checks against national criminal databases and interactions with other police departments if previous addresses are in different jurisdictions.

  5. Report Generation: After completing the checks, the police station prepares a report that outlines the findings of the verification process. If no adverse findings are noted, a clearance report is issued to the individual or directly to the requesting entity.

  6. Submission to Requesting Authority: The final verification report is submitted to the authority that requested the police verification. This could be an employer, passport office, or other governmental department.

This procedure ensures that all individuals undergoing police verification are thoroughly checked and deemed suitable for the activities for which they are being considered, such as employment, passport issuance, or tenancy agreements.

Significance Of Police Verification For Safety And Security

Police verification plays a crucial role in maintaining safety and security within Tamil Nadu. This process ensures that individuals entering sensitive or significant roles are properly vetted. Here’s why police verification is extremely crucial:

  1. Enhancing Workplace Safety: By conducting police verification, employers can ensure that they hire individuals without a history of criminal activities. This is particularly important in sectors where employees have access to vulnerable populations, confidential information, or financial assets.

  2. Preventing Fraud and Criminal Activities: Police verification helps in identifying individuals with a history of involvement in criminal activities, thereby preventing potential frauds or other crimes that could harm the community or the workplace.

  3. Building Trust: For rental agreements, having a police-verified tenant assures landlords that the tenant has no legal impediments that might affect their tenancy. This builds a trust-based relationship between landlords and tenants.

  4. Ensuring Reliable Tenant and Employment Backgrounds: For both landlords and employers, police verification provides a reliable means of checking an individual’s past residence and employment history, confirming that the information provided is accurate and truthful.

  5. Compliance with Regulatory Requirements: In many cases, police verification is not merely an option but a regulatory requirement. For instance, positions that involve working with children, elderly, or sensitive data often legally require background checks to ensure the safety and integrity of these services.

This process, while it may seem cumbersome, provides a layer of security that benefits the entire community by ensuring that individuals in positions of responsibility are properly vetted and trustworthy.

Where Is Police Verification Mandatory And How Does It Protect Us?

Police verification is mandated by law in several scenarios across Tamil Nadu, reflecting its critical importance in safeguarding society and business environments. Here are some specific cases where it is obligatory and examples of its protective benefits:

  1. Employment in Sensitive Sectors: Any job that involves working with children, such as teaching or childcare, requires a clean police record. Similarly, positions in security services, financial institutions, and healthcare that handle sensitive information, or vulnerable individuals also demand police verification. This ensures that those with a history of relevant criminal activities are responsibly screened out, thereby protecting the institution and the people it serves.
  2. Tenant Screening: In urban areas like Chennai, Coimbatore, and other major cities in Tamil Nadu, landlords are increasingly insisting on police verification of tenants. This practice has helped in avoiding renting properties to individuals with criminal backgrounds, significantly reducing the risk of illegal activities that could disturb the peace and safety of residential areas.
  3. Issuance of Official Documents: For official documents like passports or government-issued licenses, police verification is a prerequisite to confirm the applicant’s identity and criminal status. This step prevents fraudulent activities and ensures that such important documents are issued to rightful and law-abiding citizens.
KYC Challenges 2025

KYC Challenges In 2025 And Beyond

Once a static box-ticking exercise, the Know Your Customer (KYC) framework is now at the centre of global financial stability, fraud prevention, and digital onboarding. As digital transactions continue to surge—crossing over $11 trillion globally in 2024, according to a recent report—so too does the scale and sophistication of financial crime. Yet, even as the regulatory bar is raised, compliance teams are often left grappling with fragmented data systems, inconsistent global standards, and outdated processes.

Banks, fintechs, and investment firms find themselves amongst a complex mix of regulatory updates, customer expectations, and technological innovation. The introduction of AI-powered due diligence, decentralised identity frameworks, and perpetual KYC models are replacing traditional verification strategies. However, these advancements come with their own set of operational, ethical, and technical challenges.

With data privacy regulations tightening and financial watchdogs ramping up penalties—over €4 billion in AML/KYC-related fines have already been issued in the EU alone since 2020—institutions cannot afford to treat KYC as a back-office function.

How Global KYC Regulations Are Shifting In 2025

Financial institutions today are contending with a slew of constantly evolving KYC and anti-money laundering (AML) regulations that vary not just between countries, but even across states or regions within them. While the intent behind these laws remains consistent—mitigating financial crime and ensuring accountability—the execution is widely fragmented.

The European Union’s Sixth Anti-Money Laundering Directive (6AMLD), for instance, has raised the bar with stricter liability clauses for legal entities and a sharper focus on beneficial ownership. In contrast, the United States’ FinCEN regulations are placing renewed emphasis on data-sharing obligations under the Corporate Transparency Act. Meanwhile, Singapore and the UAE have already mandated continuous due diligence and near-real-time monitoring under updated compliance frameworks, pushing firms to adopt what is now being called “perpetual KYC.”

For multinational banks or investment firms, this patchwork approach means compliance strategies can no longer be static or one-size-fits-all. The administrative burden of keeping up with overlapping regulatory obligations—such as screening against different politically exposed persons (PEP) lists or beneficial ownership thresholds—is growing steadily. This complexity is not theoretical; a 2024 survey found that 61% of global compliance leaders identified jurisdictional inconsistency as their number one KYC challenge.

Furthermore, the penalties for non-compliance have become significantly more severe. Beyond fines, there is the cost of reputational damage. Customers are becoming increasingly conscious of how their data is handled, and regulators are quick to act when financial institutions fall short.

AI In KYC: Promise Vs Reality

Artificial Intelligence (AI) has quickly become one of the most talked-about solutions today. In theory, its appeal is straightforward: faster identity verification, better fraud detection, reduced human error, and lower operational costs. In practice, however, financial institutions are finding that integrating AI into KYC processes is far more nuanced and, in many cases, still underwhelming in its real-world effectiveness.

Challenges Arising

At the heart of the challenge lies the trade-off between automation and accountability. AI-driven KYC systems can scan documents, flag anomalies, and run checks against global watchlists in seconds. Yet these systems are only as reliable as the data they are trained on—and financial data is notoriously unstructured, diverse, and prone to bias. A recent study showed that over 40% of firms using AI tools in compliance still rely on manual intervention in more than half of their onboarding cases due to system flag errors or insufficient data quality.

Another complication is explainability. Regulators are now scrutinising AI-driven decisions more closely, demanding transparency in how customer risk profiles are generated and how adverse decisions are reached. The “black box” nature of many AI systems makes this difficult to justify, especially under laws such as the EU’s AI Act or the UK’s Data Protection and Digital Information Bill, which require clear logic trails for automated decision-making.

Additionally, the deployment of AI in KYC often falls short in covering nuanced fraud scenarios. For example, synthetic identity fraud—where real and fake information is blended to create entirely new identities—has risen by nearly 18% year-on-year in 2024, and most AI systems have proven inadequate in spotting such cases unless combined with behavioural analytics and transaction monitoring tools.

The promise of perpetual KYC (pKYC)—a model where customer data is continuously monitored rather than checked at intervals—depends heavily on AI. But pKYC is still in its infancy, largely confined to pilot projects or select regulatory sandboxes. Organisations report difficulty in justifying ROI on full-scale implementation, especially in mid-tier banks or emerging fintechs with lean compliance teams.

While AI is undoubtedly part of the future of KYC, it is not a silver bullet. The narrative in 2025 is shifting from “full automation” to “augmented decision-making,” where AI supports, rather than replaces, experienced compliance professionals. The path forward lies in marrying technology with strong governance frameworks and ensuring that human oversight remains central to any decision impacting financial access.

Data Silos And Fragmented Identities In KYC

One of the most major obstacles in the KYC lifecycle remains the fractured nature of identity data. Despite rapid advances in digital transformation, many institutions still rely on outdated internal systems that fail to communicate with each other. What results is a patchwork of disconnected databases—across departments, jurisdictions, or service lines—each holding only a partial view of the customer.

This fragmentation introduces friction at every stage of the customer journey. From onboarding delays to verification redundancies, it is not uncommon for a customer to be asked to submit the same documentation multiple times—even within the same financial institution. According to a recent industry report, 68% of customers who abandoned onboarding processes cited “repetitive documentation” and “inconsistent communication” as key reasons.

Why Is This A Concern Operationally?

Beyond the customer experience, the operational implications are equally stark. Institutions spend millions each year on duplicate data handling, remediation efforts, and internal escalations. The average cost of onboarding a retail banking customer has now reached $40–$60 per account, while onboarding a corporate client can exceed $6,000, primarily due to manual verification efforts and cross-functional inefficiencies.

This disjointed approach also makes it harder to detect fraud. Fraudulent actors often exploit these gaps by providing varied information across systems—escaping detection because no single, centralised view of the customer exists. Without a unified identity infrastructure, suspicious patterns go unnoticed, especially when operating across borders.

The idea of a ‘golden record’—a single source of truth for each customer—is still elusive. Although solutions such as decentralised identity (DID), blockchain-based KYC passports, and interoperable eID frameworks are being explored, they remain in pilot stages or suffer from limited adoption. The absence of universally accepted digital identity standards continues to hamper progress.

Today, Regulators have become increasingly intolerant of fragmented customer records, particularly in the wake of AML failures and data breach incidents. Organisations are now under pressure to unify internal KYC systems, break down data silos, and create consistent, audit-friendly identity trails across the entire customer lifecycle.

Customer Experience Vs Compliance: Finding The Balance In A Zero-Tolerance World

Customers today expect fast, frictionless onboarding, often drawing comparisons between opening a bank account and signing up for a digital wallet or a streaming service. At the same time, regulators have taken an uncompromising stance on due diligence, documentation, and real-time risk monitoring.

This divergence creates a dilemma: push too hard on compliance, and institutions risk frustrating and losing customers; ease the process too much, and the consequences can be catastrophic. Another recent report suggested that 72% of financial institutions reported onboarding drop-offs in the past 12 months due to long or intrusive KYC procedures, especially among younger, digitally native clients.

Customers now demand transparency over how their data is used, real-time status updates on KYC checks, and the ability to complete processes without human intervention. Meanwhile, financial institutions are bound by regulatory mandates that often require in-depth reviews, face-to-face verifications (still prevalent in parts of Asia and Africa), and extensive audit trails.

This growing chasm is particularly visible in cross-border scenarios. An individual onboarding with a European fintech may complete verification in minutes, while the same user attempting to open an account with a Middle Eastern bank might face weeks of scrutiny, depending on local laws. This inconsistency not only hurts user trust but also creates competitive disadvantages for legacy financial institutions.

Addressing The Issue

To bridge this divide, many institutions are embracing modular KYC frameworks—layered processes that adapt based on customer risk profiles. For low-risk customers, simplified onboarding with back-end monitoring suffices. For high-risk or high-value clients, enhanced due diligence is triggered automatically. This approach, while still emerging, is allowing some banks to cut onboarding time significantly.

Ultimately, the challenge is not about choosing between compliance and customer satisfaction. It’s about building KYC workflows that are flexible, responsive, and grounded in risk-based logic. As regulators increasingly recognise the value of digital-first processes, there is room for innovation—but only for those who prioritise both control and convenience.

Conclusion

KYC in 2025 has moved beyond compliance for the sake of ticking boxes—emerging instead as a pillar of responsible finance, operational resilience, and customer trust. But the road ahead is not smooth. Institutions are contending with growing regulatory pressure, increasingly complex identity scenarios, and a growing expectation from users for fast, secure, and transparent onboarding experiences.

Many tools still fall short when applied to real-world use cases without adequate data quality and human oversight. Similarly, decentralised identity and perpetual KYC present exciting prospects but require significant groundwork—both technologically and regulatorily—before they can become mainstream solutions.

Ultimately, the future of KYC lies in an institution’s ability to adapt. That means breaking down silos, unifying customer records, rethinking workflows with flexibility in mind, and investing in tools that serve both regulatory needs and user expectations. Those who succeed will not just comply with the rules—they will build trust at every interaction and position themselves to thrive in a more dynamic financial ecosystem.

Digital Signatures in Cryptography

Digital Signatures In Cryptography: All You Need To Know

In today’s post-COVID world, where digital transactions are the new normal, how do we know that a message or document hasn’t been tampered with? How can we be sure that the person sending it is who they claim to be? Digital signatures in cryptography offer a solution, providing the much-needed layer of security in our increasingly digital lives.

Imagine signing a contract or confirming a payment online. Like a handwritten signature, a digital signature authenticates the sender and ensures the content remains unchanged. But unlike traditional signatures, digital ones rely on clever cryptographic methods to keep things secure.

In this blog, we’ll take a closer look at how digital signatures work, their key role in cryptography, and why they’ve become essential for anyone engaged in digital communication today.

What Is A Digital Signature?

A digital signature is essentially an electronic counterpart to the traditional handwritten signature. But while a handwritten signature offers a basic level of identification, a digital signature goes much further. It doesn’t just authenticate the identity of the sender—it also ensures the integrity of the message or document being sent.

In cryptographic terms, a digital signature is a mathematical scheme that uses a pair of keys: a private key and a public key. The private key is used by the sender to create the signature, while the public key is used by the recipient to verify its authenticity.

When someone signs a digital document, a cryptographic algorithm is used to create a unique hash of the message. This hash is then encrypted using the sender’s private key. The resulting encrypted hash is the digital signature. When the recipient gets the document, they can use the sender’s public key to decrypt the hash and compare it to a newly generated hash of the received message. If the two match, it proves that the message has not been tampered with and that it was indeed sent by the person claiming to have sent it.

This process offers several crucial benefits that traditional methods of authentication simply cannot provide. It ensures the authenticity of the sender, verifies the integrity of the message, and provides non-repudiation, meaning that the sender cannot deny having signed the message.

How Do Digital Signatures In Cryptography Work?

To understand the mechanics of digital signatures in Cryptography, it’s important to look at the cryptographic process behind them. At their core, digital signatures rely on public-key cryptography (also known as asymmetric cryptography). Here’s a simple breakdown of how the process unfolds:

Step 1: Creating the Signature

The sender begins by taking the original message or document and generating a hash (a fixed-length string of characters) of that content. The hash is created using a hash function, which turns the original data into a unique string of characters. This step ensures that even the smallest change to the message will result in a completely different hash.

Next, the sender encrypts this hash using their private key. The encryption of the hash with the private key results in the digital signature. This signature is then attached to the message or document being sent.

Step 2: Verifying the Signature

When the recipient receives the message or document, they can use the sender’s public key to decrypt the digital signature. Decrypting the signature reveals the original hash value that the sender created.

The recipient also generates the hash of the received message. If the decrypted hash matches the hash they just created, it proves that the message has not been altered since it was signed. Additionally, because the signature could only have been created with the sender’s private key, it verifies that the message was sent by the rightful sender.

The entire process ensures that the message is authentic and unaltered, providing a high level of confidence in the integrity of the communication.

Why Are Digital Signatures Essential?

In today’s digital times, security isn’t just a luxury – it’s a necessity. As more and more of our lives unfold online, ensuring the integrity of our communications becomes crucial. Digital signatures are at the heart of this protection, offering both security and confidence in an otherwise uncertain space. Here’s why they’ve become so indispensable:

1. Strengthening Security

In times when cyber threats are commonplace, protecting sensitive information is non-negotiable. Digital signatures provide an advanced level of protection, ensuring that any message or document remains unchanged and secure from the moment it’s sent until it reaches its destination. If a single character is altered, the signature will fail, making it almost impossible for bad actors to tamper with your data without detection.

2. Building Trust and Verifying Identity

We’ve all experienced the discomfort of receiving a message that feels off, perhaps an email from a bank or an offer from a vendor that seems suspicious. Digital signatures tackle this issue head-on by verifying the identity of the sender. It’s one thing to claim you are who you say you are; digital signatures make sure of it. They ensure that the recipient can trust the message, knowing it comes from the sender it purports to.

3. Ensuring Accountability

Perhaps one of the most important aspects of digital signatures is their ability to provide non-repudiation. In simple terms, this means that once a document is signed, the sender cannot deny having signed it. This is crucial in environments where legal or financial consequences are involved. No more worrying about someone claiming, “I didn’t sign that!” With digital signatures, the proof is right there, and it’s tamper-proof.

4. Enabling Faster, Smarter Transactions

Digital signatures not only protect your information but also speed up processes. Gone are the days of printing, signing, and scanning documents. Digital signatures allow for immediate, secure signing of contracts, agreements, and other essential documents. In industries like banking, healthcare, and e-commerce, where time is often of the essence, digital signatures help accelerate workflows while maintaining high levels of security.

To make this process even easier, SignDrive from AuthBridge offers a seamless solution for digital signatures, integrated directly into your workflow. With this tool, businesses can quickly and efficiently manage document signing without compromising on security. Whether it’s a contract, a payment authorisation, or a legal agreement, SignDrive ensures your documents are signed, sealed, and delivered with absolute confidence.

Applications Of Cryptographically Secure Digital Signatures

The versatility of digital signatures makes them invaluable across various industries and sectors. As businesses and organisations continue to digitalise their processes, the demand for secure, verifiable, and streamlined digital interactions is growing. Here are some key areas where digital signatures are making a significant impact:

1. Legal and Financial Sector

In legal and financial transactions, where every detail matters, the authenticity and integrity of documents are critical. Digital signatures ensure that contracts, agreements, and financial records are not only secure but also legally binding. They eliminate the need for time-consuming physical signatures and the risk of fraud, providing a faster, more reliable way to sign everything from business contracts to loan agreements.

2. E-commerce and Online Payments

With online shopping becoming the norm, ensuring that transactions are secure is key. Digital signatures help secure payment processes by authenticating the sender and ensuring that the payment details cannot be altered in transit. This guarantees that customers and businesses alike can transact safely, without the worry of fraud or identity theft.

3. Healthcare and Patient Records

In the healthcare sector, maintaining the confidentiality of patient information is critical. Digital signatures ensure that sensitive medical records, prescriptions, and patient documents are not tampered with during transmission. By using digital signatures, healthcare providers can quickly and securely sign and share patient information while also maintaining compliance with regulations like HIPAA (Health Insurance Portability and Accountability Act).

4. Government and Regulatory Compliance

Governments and regulatory bodies across the globe have adopted digital signatures to streamline processes and ensure compliance. Whether it’s signing tax returns, submitting regulatory filings, or approving official documents, digital signatures provide a secure and verifiable way to conduct official business. They also help improve efficiency by eliminating the need for physical paperwork, reducing delays, and preventing fraud.

5. Corporate and Business Operations

Corporations across industries are embracing digital signatures for everything from employee onboarding documents to vendor contracts. These signatures ensure that important business agreements are signed quickly and securely, helping businesses save time and money. With SignDrive, organisations can integrate digital signatures seamlessly into their workflows, ensuring smoother, faster, and more secure document signing without the hassle of traditional methods.

The Future Of Digital Signatures In Cryptography

As technology continues to evolve, so too does the importance of securing digital interactions. Digital signatures, once a niche solution, are now becoming essential across nearly every industry. As we look ahead, the role of digital signatures is only set to grow, driven by increasing demands for both security and efficiency.

Today, when data breaches and cyberattacks are a constant concern, digital signatures offer a reliable way to authenticate and protect sensitive information. Furthermore, with the rise of blockchain technology and smart contracts, the potential for digital signatures to streamline business operations and enhance security is immense. These advancements will likely make digital signatures even more integral to day-to-day transactions, especially in sectors like finance, real estate, and government.

One of the driving forces behind this growth is the move towards paperless environments. As businesses and governments continue to shift to digital-only operations, tools like SignDrive are enabling companies to stay ahead of the curve. Offering an easy, secure, and efficient solution for digitally signing documents, SignDrive ensures businesses can operate faster, with more confidence, and without the risks associated with traditional paper-based signatures.

Conclusion

Digital signatures are not just a technological trend—they are a vital component of secure, efficient, and trustworthy digital communication. Whether in legal contracts, financial transactions, or healthcare, their role in safeguarding sensitive data and verifying authenticity cannot be overstated. As businesses move towards paperless operations, solutions like SignDrive provide a seamless, reliable way to ensure that digital documents are signed with the utmost security.

For organisations looking to streamline their processes, reduce risks, and ensure compliance, embracing digital signatures is the way forward.

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Need For Background Verification In India’s GCCs

Introduction

Global Capability Centers (GCCs) in India have become instrumental in driving innovation and operational excellence. These centers, originally known as captive centres, serve as offshore hubs that manage and process a wide range of services for their parent companies. According to recent studies, over 80% of GCCs in India are now prioritizing investment in digital and automation technologies to boost productivity and innovation. As GCCs increasingly handle sensitive and critical operations, the need for robust background verification (BGV) practices has become paramount to ensure that the workforce managing these centers is reliable and trustworthy.

What Are Global Capability Centres (GCCs)?

Global Capability Centres (GCCs) are becoming crucial to how multinational companies (MNCs) operate today. GCCs are centres set up by companies to centralise some of their most important functions, like IT, finance, human resources, customer support, and research and development. Rather than managing these functions in multiple locations, businesses bring them together under one roof, making everything more efficient and easier to manage.

India, in particular, has seen an explosion in the number of GCCs. India’s Global Capability Centers (GCCs) are projected to reach a market size of USD 105 billion by 2030, up from USD 64.6 billion in revenue in fiscal 2024, according to a report by Nasscom and Zinnov. 

Thanks to India’s well-educated, skilled workforce and cost-effective business environment, cities like Bengaluru, Hyderabad, Pune, and Chennai have become hotspots for these centres. The talent pool here is diverse, offering expertise in everything from technology and finance to customer service and logistics. This makes India an attractive choice for companies that want to get the best of both worlds—quality and value.

However, these centres aren’t just about reducing costs; they’re also about innovation. Companies are no longer just looking for cheaper alternatives to their in-house operations. They want to tap into cutting-edge research and development, improve customer service, and stay ahead of the competition. That’s why we’re seeing more and more companies set up GCCs that focus on things like artificial intelligence (AI), machine learning (ML), and data analytics—areas that are transforming industries worldwide.

The Role Of GCCs In India's Corporate Sector

Global Capability Centers in India have become a cornerstone of the corporate strategy for many multinational corporations. Originally established to leverage cost advantages, GCCs have evolved into hubs of expertise and innovation. As per the India Brand Equity Foundation, India hosts over 1,750 GCCs employing more than 1.3 million individuals directly. These centers are not just outsourcing facilities; they are integrated parts of their parent companies, deeply involved in core business functions such as R&D, digital transformation, and corporate planning.

This profound involvement in critical business areas makes the integrity and reliability of the workforce a top priority. Background verifications (BGVs) play a critical role in ensuring that the personnel employed in these centers uphold the highest standards of security and professional conduct.

Mitigating Risks And Ensuring Security

Today, data breaches, fraud, and internal theft are a serious threat. GCCs, being central to a company’s operations, store vast amounts of sensitive information. Ensuring that employees have a clean background reduces the risk of malicious intent or negligence that could potentially compromise data security. Without thorough BGV, businesses leave themselves vulnerable to internal threats, whether it’s a deliberate act of fraud or inadvertent data mishandling.

Also, a customer’s trust can be easily eroded if there are signs that their data has been mishandled or that an employee with a questionable background has access to sensitive information. Conducting proper background checks ensures that only qualified, trustworthy individuals are allowed access to key sensitive systems, which in turn maintains the integrity of customer relationships.

The Growing Need For Background Verification in GCCs

As GCCs handle sensitive information and critical operations, the need for comprehensive background checks becomes more pronounced. The scope of BGV in GCCs extends beyond mere employment history checks. It encompasses educational qualifications, criminal records, credit history, and more. For instance, reports highlight the need for stringent BGV as GCCs often deal with financial data, intellectual property, and other sensitive corporate information that require utmost discretion and integrity.

Furthermore, the rise of remote working models, especially accentuated by the pandemic, has introduced new challenges in employee verification processes. These challenges underline the necessity for GCCs to implement more robust, technology-driven BGV solutions that can effectively vet employees across geographical boundaries.

List Of Checks Required In GCC Operations

To ensure thorough background verification and protect the interests of the business, GCCs must implement a range of BGV services tailored to meet the specific needs of their operations. Here’s a look at the various services that should be part of a comprehensive BGV strategy for GCCs:

    1. Criminal History Check: Verifies if the candidate has any criminal records in the countries where they have lived or worked.

    2. Education Verification: Confirms the authenticity of educational credentials and qualifications stated by the candidate.

    3. Employment History Verification: Employment history checks are critical for verifying the work experience and qualifications of new hires. This service helps to confirm the positions held, the duration of employment, and whether the candidate has the relevant experience for the job. Given that many roles within GCCs require specialised skills, it is vital to ensure that the employee has previously demonstrated the abilities they claim to have.
    4. Social Media Screening: Analyzes the candidate’s online behaviour and presence to identify any potential red flags or behaviour that could harm the company’s reputation.

    5. Dual Employment Check: Ensures that the candidate is not currently employed in another job that could conflict with their role at the GCC, which is crucial for roles requiring full-time availability or where conflicts of interest could arise.

    6. Professional Reference Check: Reference checks are an effective way to assess a candidate’s previous performance, work ethic, and overall character. By contacting past employers or colleagues, GCCs can gain valuable insights into the candidate’s professional abilities, their attitude towards work, and how they collaborate in team environments. These checks help ensure that the candidate’s claims align with the feedback provided by those who have worked with them.

    7. Credit History Check: Assesses the candidate’s financial integrity and responsibility, especially important for roles involving financial duties.

    8. Identity Verification: The first step in background verification is confirming that the person is who they say they are. Identity verification involves checking documents such as passports, driving licences, and national identification cards to ensure that the candidate’s details match those provided during the hiring process. This step is a must in preventing fraudulent hires and ensuring the legitimacy of employees working at the GCC.

    9. Leadership Due Diligence:

      Critical for high-level roles, this check ensures candidates meet leadership standards and align with company values, crucial for guiding GCCs effectively.

    10. Drug Testing: Ensures the candidate does not use illegal drugs, crucial for maintaining workplace safety and compliance.

    11. Global Sanctions and Watchlist Check: For businesses with international operations, it is crucial to ensure that employees or potential hires are not listed on global sanctions or watchlists. Screening candidates against global databases can help identify individuals or entities involved in illegal activities or associated with terrorism, money laundering, or other financial crimes. This screening is essential to ensure compliance with international regulations and to protect the business from reputational and legal risks.
    12. Continuous Monitoring: BGV doesn’t end after the hiring process. Continuous monitoring is becoming increasingly popular in industries where employee behaviour or access to sensitive data needs to be regularly evaluated. This could involve periodic checks to track any changes in criminal records, credit scores, or employment history that may affect the employee’s standing in the organisation. Continuous monitoring helps maintain a secure and trustworthy environment, especially in high-risk sectors.

Technological Innovations In BGV For GCCs

The landscape of background verifications is continually evolving, driven by technological advancements. For GCCs in India, the integration of artificial intelligence, machine learning, and blockchain technologies has revolutionized how BGVs are conducted. These technologies enable faster, more accurate checks and enhance data security during the verification process.

For example, AI based API’s used by AuthBridge can rapidly analyze millions of data to verify educational backgrounds and previous employment records instantly, significantly reducing the time required for manual checks. Blockchain, on the other hand, provides a secure and immutable ledger, ensuring that the data used in background checks is authentic and unaltered.

Challenges And Solutions In Implementing Effective BGV

Despite the advancements, GCCs face several challenges in implementing effective BGV practices. One of the primary challenges is the diverse regulatory environment across different countries, which can complicate the process of conducting international background checks. Additionally, the varying quality of data sources, especially in countries with less digital infrastructure, can affect the accuracy of background verifications.

To overcome these challenges, GCCs are increasingly partnering with specialized BGV firms like AuthBridge that offer customized solutions tailored to the regulatory and operational nuances of different regions. These firms utilize a combination of local expertise and global technology platforms to deliver comprehensive and compliant background verification services.

Why Thorough Background Verification (BGV) Is Essential For GCCs

  1. Security and Integrity: Ensures employees managing sensitive operations do not have criminal histories, protecting the organization’s critical data.
  2. Compliance with Regulations: Background checks help GCCs meet international regulatory standards, avoiding legal complications and fines.
  3. Quality and Efficiency: Verified backgrounds contribute to higher performance levels, enhancing productivity across strategic functions.
  4. Cultural Alignment and Reduced Turnover: Proper verification aligns employee values with company culture, reducing turnover and associated costs.
  5. Reputation Management: Prevents potential misconduct that could harm the company’s reputation, ensuring integrity across operations.
  6. Global Workforce Compliance: Ensures a legally compliant and standardized workforce across diverse geographical locations.

Future Outlook And Strategic Importance Of BGV In GCCs

As GCCs continue to grow and take on more strategic functions within their parent companies, the role of BGV will become even more critical. The future of BGV in GCCs will likely see more integration of predictive analytics and smarter AI solutions that can preemptively identify potential risks associated with certain hires or roles.

Strategically, BGV is moving from a routine HR process to a critical component of corporate governance and risk management in GCCs. This shift underscores the need for GCCs to continuously innovate and adapt their BGV strategies to stay ahead of potential security risks and ensure operational integrity.

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