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How AuthBridge Transformed Delivery Agent Onboarding For India’s Leading E-Commerce Major

Case Study

How AuthBridge Transformed Delivery Agent Onboarding For India’s Leading E-Commerce Major

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About the Company

The client, one of the two major e-commerce giants in India, delivers everything from electronics to fashion to millions of customers. It has a pan-India presence, boasting 400 million registered customers and over 150 million listed products.

Industry

E-commerce

Size

10000+

Key Results

AuthBridge transformed the delivery agent onboarding and verification process, saving time, fostering trust, and building stronger vendor relationships in just one efficient, secure journey:

      • 66% BGV TAT Reduction: Streamlined processes and automation slashed background verification turnaround time, accelerating agent deployment and boosting operational efficiency.
      • Impersonation Elimination: Advanced facial recognition and digital address verification solutions eliminated agent impersonation and fraud, securing their network and protecting their brand.
      • Enhanced BGV Accuracy: Automated BGV processes minimized human error, resulting in significantly improved accuracy and reliable results.
      • Synchronized Compliance: Security checks seamlessly integrated with KYC, mitigating regulatory and business risks for complete peace of mind.
      • Seamless Unified Experience: A single solution eliminated data silos, ensuring data consistency and a smooth user experience for both the client and agents.

Products

The Challenge

This global e-commerce major faced a crucial challenge: efficiently onboarding and managing its delivery agent network. While their legacy process played a key role in their success previously, it had become a bottleneck, causing several critical issues:

  • Inefficient Multi-Threaded Onboarding: Paperwork and data exchange via emails across multiple teams led to slow, error-prone processes, hindering the timely delivery of agent recruitment and deployment.
  • Incomplete Verification Measures: Gaps in basic verification procedures meant uncertainties about agent credibility, potentially impacting customer trust and delivery security.
  • KYC Compliance Gaps: Without clear confirmation that KYC-verified individuals were the actual delivery personnel, security risks and compliance concerns existed.

These issues directly impacted the client’s operational efficiency, customer satisfaction, and potential compliance violations. The need for an imminent holistic solution, replacing the outdated and fragmented onboarding process, was crucial.

The Solution

We simplified the onboarding process for our client and effectively managed all the problems by incorporating these solutions through our platform:

  • We implemented a platform that allowed the client to onboard delivery agents to self-initiate their journey or be registered directly by hub managers.
  • AuthBridge’s solution combined API-based instant verifications with rigorous human-assisted checks, ensuring speed and thorough due diligence. 
  • We replaced slow, paper-based contracts with SignDrive, a digital solution enabling instant electronic signatures. 
  • Our platform seamlessly integrated with the client’s existing proprietary application, enabling real-time data exchange without disruption. 
  • To address concerns about fake addresses, we implemented a cutting-edge address verification solution. This system effectively identified impersonation attempts and verified the legitimacy of provided credentials.

Conclusion

By transforming delivery agent onboarding, we empowered the client to focus on what they do best – thriving in their industry, knowing their delivery ecosystem is built on trust, efficiency, and cost-effectiveness. Our AI-powered automation boosted speed and scalability and instilled trust, transparency, and compliance. 

Contact AuthBridge and streamline your Third-party Onboarding and risk management, today!

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AuthBridge Empowers Leading E-Com Major To Streamline Its Kirana Owner Verification Process

Case Study

AuthBridge Empowers Leading E-Com Major To Streamline Its Kirana Owner Verification Process

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About the Company

Our client, one of the two major e-commerce giants in India, delivers everything from electronics to fashion to millions of customers. It has a pan-India presence, boasting 400 million registered customers and over 150 million listed products.

Industry

E-commerce

Size

10000+

Key Results

We transformed the client’s process, saving time and fostering trust, in just one efficient, secure journey:

    • 66% BGV TAT Reduction: Streamlined processes and automation slashed background verification turnaround time, accelerating agent deployment and boosting operational efficiency
    • Flawless Onboarding: Our solutions eliminated ALL BGV misses, ensuring complete confidence in new hires
    • Impersonation Eradicated: Advanced checks stopped fake store owners in their tracks, guaranteeing platform security
    • Continuous Compliance: We implemented ongoing monitoring, safeguarding the client’s business 24/7

Products

The Challenge

This client of ours, a global e-commerce major, wanted to support the local economy and onboard local Kirana stores. However, there was one challenge that they had to encounter in this journey of theirs: Kirana Store Owner Verification

The critical issues that they had to face included:

  • Inefficient and Scattered Onboarding.
  • Security Gaps in onboarding

The Solution

AuthBridge simplified this Kirana store verification process for the client and effectively managed all the problems by incorporating these solutions through our platform:

  • AuthBridge scrapped slow email exchanges and seamlessly linked the client’s website with real-time data exchange, ensuring swift and accurate Kirana store onboarding.
  • Implementation of a hybrid system combining instant API verifications for speed with rigorous human-assisted checks for comprehensive vetting.
  • Ditching legal documents, we integrated SignDrive, a digital solution that empowered instant electronic contract signing, streamlining the process.
  • Our cutting-edge solution identified impersonation attempts and verified credential legitimacy, enhancing the security and integrity of the client’s platform.
  • To guarantee the authenticity of Kirana store owners, we implemented a smart scoring system that analyzed various data points to pinpoint non-compliant Kirana stores.

Conclusion

By transforming vendor verification, we empowered the client to focus on what they do best – thriving in their industry, knowing their vendor partner ecosystem is built on trust, efficiency, and cost-effectiveness. Our AI-powered automation boosted speed and scalability and instilled trust, transparency, and compliance.

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How AuthBridge Transformed Dealer Onboarding For A Leading Laminate Supplier

Case Study

How AuthBridge Transformed Dealer Onboarding For A Leading Laminate Supplier

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About the Client

The client, with its headquarters in New Delhi,  is one of the top 3 global producers of laminates from India, makes around 24.52 million sheets annually and has 23,000+ dealers and prestigious clients.

Industry

Laminates

Size

10000+

Key Results

The client gained peace of mind knowing their dealers were vetted and compliant, all while building stronger relationships through a smoother onboarding experience:

  • More than 70% Reduction in Onboarding Time (TAT)
  • Up to 50% Reduction in Compliance-Related Issues
  • We conducted in-depth due diligence background checks, mitigating potential risks and safeguarding the reputation of the client. 
  • Our real-time verification slashed manual effort significantly, freeing up valuable time and resources for the client. 
  • Our digital e-signing solution for Trade Agreements brought significant cost benefits. Imagine streamlined agreements, signed electronically in minutes, saving money and hassle.
  • Our robust digital platform scaled up operations for our client, giving them the capability to handle 1,000 dealers per year with ease.

Product And Key Checks Offered

The Challenge

The client, with its headquarters in New Delhi,  is one of the top 3 global producers of laminates from India, makes around 24.52 million sheets annually and has 23,000+ dealers and prestigious clients.

  • Eliminate tedious paperwork by ditching the endless forms and expediting onboarding.
  • Seamlessly verify dealer credentials
  • Perform due diligence with thorough background checks.

The Solution

We simplified the onboarding process for our client and effectively managed all the problems by incorporating these solutions through our platform:

  • We created dedicated packages and journeys for each dealer type, streamlining the process for everyone involved. 
  • We included our real-time platform, powered by APIs, which instantly validated credentials, drastically reducing turnaround time (TAT).
  • Our platform captured details for compliance checks and due diligence electronically, ensuring accuracy and transparency throughout the process.
  • We also implemented our in-house e-signing solutions for Trade Agreements, making it easy for dealers to adhere to the client’s norms and complete due diligence requirements swiftly and securely.

Conclusion

By transforming dealer onboarding, we empowered our client to focus on what they do best – thriving in their industry, knowing their dealer ecosystem is built on trust, efficiency, and cost-effectiveness. Our AI-powered automation boosted speed and scalability and instilled trust, transparency, and compliance.

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AuthBridge Protects Leading Health Insurance Brand from Potential Reputation Damage

Case Study

AuthBridge Protects Leading Health Insurance Brand From Potential Reputation Damage

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Key Results

One of the shortest turnaround times in the market for this type of check was achieved in 5 days thanks to the deployment of a custom solution created especially for top-level candidate authentication.

Products

The Challenge

When a major health insurance company reached out to AuthBridge for background checks, they had no idea that they would receive negative professional and personal comments about a senior-level wealth manager with a track record of affiliation with reputable financial institutions. But if there’s one thing our eighteen-plus years of experience in this field has taught us, it’s that dangers and scams may lurk in the most unlikely places.

The Solution

As is customary at AuthBridge, we notified the client organization of this and recommended that they look into the matter further to determine the root cause of the problem before taking a decision. For that to occur, we suggested that they utilize AuthLead, a solution designed specifically for leadership/senior-level hiring screening.

Conclusion

AuthBridge’s deep dive uncovered crucial red flags on a seemingly perfect hire. Our specialized approach for senior leaders, AuthLead, provided 360° insights, saving the client from potential reputational and financial disasters. In just 5 days, we delivered a quick fix, saving this leading Healthcare damage by averting damages.

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South Asia’s Largest Hospitality Company Streamlined Its Vendor Onboarding Process With AuthBridge

Case Study

South Asia's Largest Hospitality Company Streamlined Its Vendor Onboarding Process With AuthBridge

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About the Client

Founded in the early 1900s and with a presence spanning continents and diverse travel experiences under its belt, our client, a major Global and South Asia’s Largest Hospitality Company recognized the crucial role technology plays in maintaining its world-class standards.

Industry

Hospitality

Size

10000+

Key Results

  • Significant manual efforts reduction by API-based real-time verification during vendor onboarding
  • Elimination of duplicate entries and ensuring the integrity of vendor data across on client’s database and legacy application Orion
  • Ensured corporate governance through role and hierarchy-based authorization workflows
  • Intuitive user experience empowered by rich UI, easier navigation and colour coding according to the status of the case
  • Better decision-making due to advanced filter options and readily available customized reports

Product And Key Checks Offered

The Challenge

Recognizing the need for a unified and efficient approach to vendor management and compliance across its various hotel chains, our client embarked on a search for a robust IT solution that would

  • Simplify Vendor Onboarding and document verification
  • Capture details of primary contacts, escalation contacts and authorised signatory
  • Collect safety details, certification details and legal details

The Solution

Imagine onboarding new vendors seamlessly, with real-time verification and secure information flow. That’s exactly what we achieved for our client using the OnboardX platform. Here’s how:

Streamlined Onboarding: AuthBridge replaced the client’s cumbersome, manual process with our user-friendly OnboardX platform, simplifying vendor registration and document submission. 

Real-time Verification: OnboardX enabled real-time checks for crucial documents like PAN, GST, CIN, and more, giving our client immediate assurance about vendor legitimacy

Secure Payment Information: Maintaining accuracy and security are critical when it comes to payments. We implemented penny-drop verification for vendor bank accounts, guaranteeing accurate details and eliminating payment risks

Seamless Integration: No data silos here! We integrated OnboardX with the client’s existing Orion application through a secure SFTP connection. 

Customized Reporting: We configured OnboardX to generate custom reports and messages based on the client’s preferred templates. 

Controlled Access: Security is paramount. We established clear hierarchies and role-based authorization workflows within OnboardX.

Conclusion

In a world where efficiency and compliance reign supreme, AuthBridge empowered this Global Hospitality major to revamp its vendor onboarding process. Our AI-powered automation not only boosted speed and scalability but also instilled trust, transparency, and compliance. By embracing innovation, our clients positioned themselves at the forefront of their industry.

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Case Study | How our client, a sports goods retailer, emerged faster and stronger with a trust-based ecosystem of sports service partners

Case Study

Building a Trusted Ecosystem of Service Partners for Leading Sports Goods Retailer

Building-a-Trusted-Ecosystem-of-Service-Partners-for-Leading-Sports-Goods-Retailer

About the Company

One of the largest global sports goods retailers with 1500+ stores across 50+ countries.

Industry

E-commerce & Retail

Size

5,000-10,000

Key Results

  • Marked reduction in vendor onboarding time, improving the service pipeline
  • Reduction in manual errors while application processing
  • A seamless experience for service providers
  • Mitigation of reduction in reputational risk due to criminal entities being isolated in real-time
  • Instant verification helped prevent duplicate registration of a single entity, reducing the chances of fraud.

Products and Solutions

Define the Problem

Our clients, one of the largest global sports goods retailers with a presence of 1500+ stores across 50+ countries, wanted to build a trustworthy ecosystem of service providers, venue providers and event organizers in India to help them onboard one million customers onto their platform.

For their vision to bear fruition, it was required to quickly and thoroughly verify their vendor partners to enable trust in customers. This must be done in a streamlined manner to ensure transparency and reduce friction for customers and partners.

Challenges

  • Creating a seamless experience for customers to hire service providers quickly
  • Reducing application dropouts from vendors on mobile/website
  • Prevent fraudulent entities/individuals from being signed up on their platform
  • Strictly toeing to compliance guidelines and company policy while registering new assets and venues

How AuthBridge Helped

Custom verification for different categories

We knew that only an end-to-end digital onboarding platform would be able to help our clients tackle the massive scale of applications with efficiency. We divided registered professionals into three categories – service providers, venue providers and event organizers. Next, we assigned specific verification needs to each of these categories to present a reliable analysis to our client.

Risk mitigation via Identity, Bank Account, Reputational, and Criminal Checks

Our efforts aimed to create a customized platform to verify individuals/business identities, verify bank account details in real-time along with experience details, certificate inspections, social media checks and reference checks. We also carried out reputational, regulatory, and criminal checks to create an additional layer of safety for our clients.

OCR and face match for faster onboarding

All this was enabled by state-of-the-art technologies that power our solutions. We deployed OCR for text extraction from the uploaded images and face match algorithms to simplify vendor application processes while onboarding.

Conclusion

The client increased its reach to the customers with a streamlined and real-time vendor onboarding which further ensured the quality of services without risking the customer’s or assets’ safety and a delightful experience for all the stakeholders.

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Case Study | What prompted a banking client to shift to Digital Address Verification instead of conventional physical address verification?

Case Study

Leading Bank Transitions to Digital Address Verification

Leading Bank Transitions to Digital Address Verification - Case Study

About the Company

 A prominent leader in the banking industry delivering value and unwavering service to its diverse clientele.

Industry

Banking and Financial Services

Size

500-1000

Key Results

  • Quick, cost-effective, and contactless address verification
  • A fuss-free and simple onboarding journey led to a better candidate experience
  • Enhance candidate onboarding experience

Products and Solutions

Define the Problem

One of our clients from the banking sector initiated a verification request for their new employees; address verification was part of the scope. In light of COVID-19, we suggested them to adopt our Digital Address Verification to verify addresses in a contactless manner.

While the client was contemplating whether to adopt the solution or not, they asked us to conduct physical address verification in the interim for a candidate. The candidate refused to let our verifier enter their premise as it could become a possible health hazard to their family.

Comprehending the situation, our client immediately switched to Digital Address Verification.

How AuthBridge Helped

Implemented Digital Address Verification Solutions – Footprints Digital for contactless onboarding

Upon being given a green signal for digital address verification, we just needed one input from the client – the mobile number of the candidates. The addresses of candidates were then verified in three simple steps:

  • Auto population of candidate details through a form sent to the phone number of every candidate
  • Verification of details or addition of other details by the candidate along with a selfie, photo of an ID and live photo of the residence
  • Automated GPS coordinate tracking upon the submission of the form.

Conclusion

Our Digital Address Verification – Footprints proved to be a great technology to have in your digital toolkit during COVID 19. It even costed lesser than physical address verification and accelerated verification and onboarding of the employees.

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Case Study | How AuthBridge saved a media company from giving its seal of trust to an unreliable vendor

Case Study

Saving a leading Media Company from onboarding an unreliable Vendor

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About the Company

 A well-known media company in India conducted thorough due diligence on a potential supplier before establishing a partnership.

Industry

Media

Size

500-1000

Key Results

  • Mismatch in the documents submitted by the entity
  • Mismatch around the nature of the business of the entity

Products and Solutions

Define the Problem

A large media firm availed Business Partner Due Diligence solution from AuthBridge to conduct due diligence on prospective suppliers before joining hands. The objective behind conducting due diligence on the supplier was to generate a ‘Trust Me Seal’ that the company generates for every supplier on their portal based on a pre-decided criterion.

How AuthBridge Helped

Supplier’s refusal to cooperate

A prerequisite for any organisation while empanelling any third-party is to be assured of the entity’s authenticity and capability. 

The prospective supplier’s refusal to cooperate throughout the due diligence process led the Media company- our client- to decide against providing its Trust Me Seal to the entity.

AuthBridge’s Business Partner Due Diligence solution 

Our solution helps meet such prerequisites so that an organisation feels comfortable while taking an impactful decision for or against empanelling a vendor, franchisee, distributor or any business partner.

Conclusion

Under the solution, we checked the prospective supplier on various aspects such as transparency of services, reputation and capability.

The steps involved in the evaluation were Web and Media Search, physical visits, interviews with references, and physical validation of office location and submitted documents.

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Case Study | Streamlining EWS Onboarding & Verification for one of the leading IT services providers

Case Study

Streamlining EWS Onboarding & Verification for a Leading IT Services Provider

Streamlining-EWS-Onboarding-&-Verification-for-a-Leading-IT-Services-Provider

About the Company

One of the leading IT services providers headquartered in Tokyo and operating in over 50 countries. It offers an advanced portfolio of consulting, application, business process, cloud, and infrastructure services to businesses and governments worldwide.

Industry

IT Services

Size

20,000-30,000

Key Results

  • Managing 110+ vendors with ease
  • All database checks done within 1 working day.
  • Standardized reports ensuring visibility and transparency
  • No reopening/re-verification charges with prepaid benefit
  • No response closure status less than 0.5%

Products and Solutions

  • Extended Workforce Screening Solution

Define the Problem

Our client, one of the leading IT services providers operation in 50+ countries, partner with 110+ vendors for recruitment services. Managing so many vendors and tracking the progress of background checks was getting chaotic. They wanted a solution in place to bring all their vendors to a single platform and get a holistic view while standardizing the reporting.

Challenges

  • Scattered management of extended workforce
  • Lack of standardisation in reporting due to multiple BGV vendors
  • Inconsistent workflows and processes
  • Impact on operational agility and decision making

The AuthBridge team offered solutions that improved our overall operational agility, efficiency and productivity.

How AuthBridge Helped

Bringing all the Vendors on a Single Platform

Our client was partnering with 110+ vendors for their recruiting needs. With multiple vendors, managing and tracking background verifications for each candidate became a mammoth task.

AuthBridge provided them with an Extended Workforce Screening Solution to bring all the vendors on a single platform –  giving complete visibility of the status, reports and activities. With comprehensive dashboard, our client got hiring insights from all vendors to track discrepancies in real-time. Overall, consolidating, digitising and standardising their background verification process.

Standardised Reports For Consistent Workflows & Better Decision-Making

Our client was looking to standardise their BGV reports as different vendors followed different screening processes. Standardizing the process across vendors was imperative to ensure compliance and visibility across its extended workforce hirings. 

With AuthBridge, our client received standardised reports and covered quality checkpoints which further helped them maintain a high level of quality and eliminate inconsistencies in the output.

15+ Database Checks in Less than 1 Day

With multiple vendors and in turn multiple BGV companies, the client was facing high TAT for database checks. AuthBridge’s 1 billion+ proprietary database enabled our client to reduce that time to less than a day. This was a significant game changer in verifying and onboarding new candidates  –  leading to enhanced operational agility and flexibility.

Conclusion

By leveraging our solutions, our client was able to improve operations with standardised reports and conduct database checks conducted ahead of time. What they loved the most is that there were no additional costs for reopening or re-verification of cases with the prepaid payment method.

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To begin, Tell us a bit about “yourself”

The most noteworthy aspects of our collaboration has been the ability to seamlessly onboard partners from all corners of India, for which our TAT has been reduced from multiple weeks to a few hours now.

- Mr. Satyasiva Sundar Ruutray
Vice President, F&A Commercial,
Greenlam

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