Case Study
South Asia's Largest Hospitality Company Streamlined Its Vendor Onboarding Process With AuthBridge
About the Client
Founded in the early 1900s and with a presence spanning continents and diverse travel experiences under its belt, our client, a major Global and South Asia’s Largest Hospitality Company recognized the crucial role technology plays in maintaining its world-class standards.
Industry
Hospitality
Size
10000+
Key Results
- Significant manual efforts reduction by API-based real-time verification during vendor onboarding
- Elimination of duplicate entries and ensuring the integrity of vendor data across on client’s database and legacy application Orion
- Ensured corporate governance through role and hierarchy-based authorization workflows
- Intuitive user experience empowered by rich UI, easier navigation and colour coding according to the status of the case
- Better decision-making due to advanced filter options and readily available customized reports
Product And Key Checks Offered
The Challenge
Recognizing the need for a unified and efficient approach to vendor management and compliance across its various hotel chains, our client embarked on a search for a robust IT solution that would
- Simplify Vendor Onboarding and document verification
- Capture details of primary contacts, escalation contacts and authorised signatory
- Collect safety details, certification details and legal details
The Solution
Imagine onboarding new vendors seamlessly, with real-time verification and secure information flow. That’s exactly what we achieved for our client using the OnboardX platform. Here’s how:
Streamlined Onboarding: AuthBridge replaced the client’s cumbersome, manual process with our user-friendly OnboardX platform, simplifying vendor registration and document submission.
Real-time Verification: OnboardX enabled real-time checks for crucial documents like PAN, GST, CIN, and more, giving our client immediate assurance about vendor legitimacy
Secure Payment Information: Maintaining accuracy and security are critical when it comes to payments. We implemented penny-drop verification for vendor bank accounts, guaranteeing accurate details and eliminating payment risks
Seamless Integration: No data silos here! We integrated OnboardX with the client’s existing Orion application through a secure SFTP connection.
Customized Reporting: We configured OnboardX to generate custom reports and messages based on the client’s preferred templates.
Controlled Access: Security is paramount. We established clear hierarchies and role-based authorization workflows within OnboardX.
Conclusion
In a world where efficiency and compliance reign supreme, AuthBridge empowered this Global Hospitality major to revamp its vendor onboarding process. Our AI-powered automation not only boosted speed and scalability but also instilled trust, transparency, and compliance. By embracing innovation, our clients positioned themselves at the forefront of their industry.
Case Study
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