Exit Employee Analytics’-A Powerhouse of Culture & Retention Strategies

Attrition can cost up to 2.5 times the salary of an employee and is a major pain point for HR.

One of the most critical issues that companies face relates to the retention of valued employees. Given the market competition in terms of talent acquisition, there is a high rate of attrition across industries. Yet, while 87% of HR teams are aware that employee retention is critical for organisational success, very few companies have a scientific strategy in place for exit employee analytics. One of the smart retention strategies is to invest in exit employee analytics.

 

Exit Employee Analytics: The star of Attrition Management strategies

A study from Owl Labs found providing remote and flexible work opportunities resulted in 25% reduction in attrition. A Glassdoor study found that 35% of employees wanted to quit because of poor pay package and would stay back if offered a 20% raise in salary.  Companies that invest in high levels of engagement and fostering a great workplace culture are likely to experience greater retention rates.

Conventional retention strategies include an improvement in pay and benefits, investment in training and flexible work hours. However, exit interviews and data insights from exit employee analytics can help shape retention strategies in a better way.

Using smart exit employee analytics to devise attrition management strategies helps in developing an engaged workforce that is flexible and agile with the help of precious insights. HR teams in India manage a diverse group of employees and have an acute need for data analytics to gather meaningful data insights. Exit employee analytics yield benefits that include enhanced productivity and greater synergy among the workforce.

 

Exit employee analytics that is data-driven can answer the following key questions:

  • The key reasons and trends with respect to attrition
  • How effective the preventive intervention strategies were to control attrition
  • Predictive models to identify attrition rates in the coming six or twelve months
  • Productivity and engagement levels of employees and whether there is a correlation between the two
  • Data of employees who quit within six months from joining date

 

Key insights from Exit Employee analytics

Exit employee data can reveal important insights on how effective the management and retention strategies are. While a steady stream of voluntary resignations despite salary improvements can clearly indicate poor quality of management, the kind of employers or industries these employees are joining can indicate the trend. The following are some of the other key actionable insights that HR can derive from exit data.

  • Which Employers are your ex-employees joining
  • Which Industries are your ex-employees joining
  • Gender-wise attrition
  • Level/Designation/Band wise attrition
  • Age group wise attrition
  • Department wise attrition
  • The manager who has the maximum attrition
  • Possible reasons for exit
  • The most often quoted reason for exit

 

Using WorkAttest™ to derive meaningful data

HR professionals need to store and manage exit employee analytics in a systematic manner in order to derive meaningful strategies for retention. Manual entries are time-consuming and error-prone; they can also result in the loss of data. In a highly connected world, HR professionals not only need to provide verification of ex-employees but also verify future employees in an efficient way.

WorkAttest™ from AuthBridge is an online repository for exit employee analytics as well as breathing productivity into HR using automation and sophisticated technology. WorkAttest™ takes away the hassle and pain of maintaining elaborate records and retrieving them. With just a few clicks, the data on each employee can be uploaded onto the WorkAttest™ platform. The third-party background verification provider has to just log in to the platform to search for the relevant data.The automated platform makes the analysis of any number of data a breeze which means devising retention strategies can be evidence-based and scientific.

Employers can be relieved on handling incoming requests while they get useful data on exit employee movement like never before. And it all starts with sharing!

Best Practices in Credit Check: What you should look out for?

Credit check ensures the prospective employee is stable financially and is responsible for managing his/her own finances. Employers are increasingly employing credit checks as part of employee screening services to protect the company from financial mismanagement. Credit check provides an insight into the likelihood of the candidate indulging in fraud or crime such as misappropriation of funds. According to a survey by the Society of Human Resources Management (SHRM), 60% of employers obtain credit reports on applicants for some or all positions. Job roles such as banking, accounting, and senior executive positions where financial transactions are involved are highly vulnerable to fraud. A credit check is a brilliant tool that can assess how reliable the candidate is.

 

Credit check: What does it verify?

 Credit check as part of employee screening services includes checking the debts of the candidate with respect to debit or credit cards, loans such as for a car or home, payment history, default history, or delayed payment details. Credit check also involves checking the identity of the candidate including address, name, Aadhaar number, and eKYC. According to the fair credit reporting act in India, the Credit Information Companies (Regulation) Act of 2005 lays down regulations on the use of credit-related information and imposes penalties for alteration or leakage of credit data. In the U.S. the Fair Credit Reporting Act (FCRA) regulates the use of information related to consumer credit cards including the collection and dissemination of the information.

 

Best practices in credit check:

Proceed with Caution: In India, the credit score can be checked through validated credit scores from CIBIL, Experian, Equifax, and other companies that maintain credit databases. The RBI has set up guidelines with respect to conducting employee verification and background check for banks and avoiding employing those with criminal records. Companies in India that have ISO 27001 certification are also required to carry out employee verification checks before employing. Yet, Article 21 guarantees the right to privacy and there are penalties for misusing credit scores or data of employees. Employers need to ensure the policies of credit check is fair and relevant while also specifying the valid reason for conducting credit check for employment.

Follow employer responsibilities: In the U.S. the FCRA imposes stringent regulations and penalties related to misuse of credit data. Employers are required to give in writing that they will not misuse the credit data and that it has been collected only for employment purposes. It is also mandatory to obtain written consent from the employee for conducting the credit check.

Being ready with adverse action processes: Specific rules have to be followed by the employer if an employer rejects a candidate based on the credit reports. The employer has to provide an explanation for rejection to the employee as well as disclose the credit score obtained.

Giving a pre-adverse action notice: Employers who decide to not employ the candidate based on the credit report have to give pre-adverse notification. Reasonable time has to be given to the employee to respond to the notice. After this time, the adverse action notice has to be given giving the details of the credit checking company that gave the report, the rights of the candidate to dispute the findings, and to ask for a free report from the agency.

Make the right decision: While credit checks can be conducted to see if the candidate is financially stable and does not employ the candidate based on the credit history, firing an employee based on a delinquency report is not permitted under law. In India as well, employers have to tread carefully on using credit information as it may infringe on privacy rights.

Ensure that you conduct credit checks before handing over your company’s financial responsibility to any individual.

Also Read: You cannot Ignore Background Checks- Here’s Why

Background Verification: Why Companies Need Greater Vigilance?

Even as unemployment reached an eleven-year high figure that runs into millions, the economic downturn is leading to a financial crisis. Companies resort to budget cuts on many aspects including background verification, security, and labor to save on expenditure. These short cuts, however, do not lead to success as wrong hires and lack of security can backfire in many ways. Negligent hiring leads to exacerbation of the existing financial downturn due to the high costs of replacing the wrong hire, damage to reputation, irreversible errors and customer complaints. HR professionals are pressurized to hire on a large scale in a short span of time and this is particularly true in large industrial sectors and for those looking at expansion.

The pressures of hiring can laead to making wrong hiring decisions with many companies not adopting a robust background verification process.

A recent incident is a case in point where an IT company’s HR head interviewed a candidate who had presented a strong resume. It was noticed that the claims made in the resume were not matched by the candidate during the interview. When the company investigated further, they found the candidate had copied a senior leader’s resume.

 

Negligence in hiring & background verification can lead to major financial losses

Maintaining a good reputation and brand in the marketplace is of utmost importance to companies. Lying on the resume is a very common occurrence and a recent survey found that 41% of background verifications conducted found discrepancies.

Wrong hires can damage carefully built image and reputation of companies while they can also lead to negative branding. The loss in reputation goes hand in hand with financial losses that can run into billions. According to a survey by CareerBuilder, one bad hire can cost Indian businesses up to 20 lakhs. India also figures among the Top 4 countries that are most likely to make wrong hiring decisions according to the survey. The same study found that 84% of companies in India were impacted by wrong hiring decisions. The impact of wrong hire without background verification can be much more than financial losses with employee relations, client satisfaction and morale within the company also taking a huge hit.

 

Precaution is better than cure

As with everything else, prevention is better than cure when it comes to hiring right. The following factors can help avoid negligent hiring.

–     Conduct background verification
Taking the help of a third party professional background verification services provider can help companies streamline their time and costs while obtaining accurate results. Expert agencies use cutting edge technology and provide access to countrywide database for conducting comprehensive criminal records check, background verification such as identity, eKYC, addresses, credit check, employment history and qualification. Not only are these results obtained in quick time but are completely reliable and accurate.

–     Do the required homework with Reference Checks
It is advisable to not take short cuts when checking the references the candidate has provided. Although reference checking consumes time and energy, it can save up huge amounts of time and money that would have to be spent in replacing the wrong hire. Verify with the references if the dates, salary and skills that the candidate has mentioned in his or her resume are accurate. Also ask the references if they would be willing to rehire the candidate given the opportunity. A negative answer is a red flag although not conclusive. Further action in terms of employee screening and professional background verification can confirm if the candidate is reliable or not.

–     Have a policy in place
If the company does not have a recruitment policy that details the background verification and screening processes, it is time to formulate one. Consult senior management and HR department to draw up a recruitment, interview, background verification and onboarding policy that is structured and objective.

Also Read: The Periodic Table for Background Verification

Bad hires can cost your organisation a fortune. Do not run into employee related risks. Get vigilant and proactive and adopt background verification policies and structured programs today!

Essential Factors to consider in ‘Criminal Record Verification’

Hiring the right candidate is critical for the growth and development of a company. Bad hires cost companies millions of dollars as a result of precious time being lost in rectifying errors, re-engaging the customers and looking for replacements. Businesses have to ensure the right candidate with the right qualifications and integrity is hired and that there is no criminal history attached to the candidate.

 

Fast-paced frauds

Resume frauds are very common and as per a recent survey, three in ten resumes were found to contain a discrepancy. These lies are related to not only professional or educational qualifications but to criminal history as well. When an employee is hired without conducting a criminal record verification, there are huge risks of damage to reputation as well as legal risks. Misusing confidential information and assets can impact the business’s financial health, not to mention the dent in the image. A study by the Society for Human Resource Management (SHRM) showed that 69% of organisations are conducting criminal record verification of their candidates. Half of those surveyed said they resorted to criminal record verification to avoid negligent hiring.

 

What is criminal record verification?

Criminal record verification deals with a criminal background check to analyse the criminal charges, convictions, arrests or warrants issued for the potential candidate by checking the database maintained by courts including:

• District Civil Courts & Tribunals

• Supreme Court

• High Court

• District and Magistrate Court

• State Courts • Criminal Suit – District Court

• Criminal Suit Magistrate Court

• Criminal Suit State Court

Some countries put up in the public domain the details of international convictions or arrests and these databases can also be included in the criminal record verification. Other than the above databases, criminal record verification can also be done in India by accessing the National Crime Research Bureau and CBI’s Most Wanted Lists. The list of corrupt officials maintained by SEBI, Registrar of companies and RBI are other databases that are useful for a criminal background check.

Also Read: 7 Questions Related to ‘Criminal Records Check’

 

Essential aspects to consider while conducting criminal record verification

For an employer, it can be a challenge to go through each and every public database in detail to do the criminal record verification. Consulting a professional criminal record verification services provider, such as AuthBridge, can help streamline the process. There are some essential factors to be considered while conducting a criminal background check.

These include The courts covered in the criminal record verification process and whether all levels are covered including District, State, High court, Supreme Court and so on It is also critical to ensure that the right information related to a candidate’s date of birth, identity, father’s name, address were used to conduct the criminal record verification It is important to check if your search results are robust and corrections are made for wrong spellings, acronyms etc. It is important to check whether the candidate was the petitioner or the defendant in the criminal case.

Many false positives can turn up even when the candidate was only the petitioner which can lead to wrong decisions The exact nature of the crime and whether the case files contain a description of the charges or crime committed by the candidate It is necessary to check if the charges against the candidate were proven and whether the case is now closed or ongoing.

If the candidate was found guilty, the employer should also consider if he or she should be given a chance to justify or explain the circumstances According to a recent survey, discrepancies in resumes were the highest in the 50’s age bracket candidates across industries including Pharma and Healthcare, IT and BPO and Travel & Hospitality. It is important to not make any assumptions regarding age or seniority while conducting criminal verification. Consulting a professional criminal record verification services provider is the best way to ensure that the right candidate is hired.

KYC Solutions & Its Merits

Whether recruiting an individual or setting up a partnership or alliance with a vendor or another business, it is crucial to know who you are dealing with. Instant KYC or Know Your Customer is designed to prevent misrepresentation and identity fraud. KYC verifies data related to individuals, businesses, vendors, or other third parties to root out impersonation, forgery, and other forms of identity theft.

 

Increased relevance of KYC in the digital economy

The technology disruption has kept pace with the fast growth of start-ups, shared economies, and larger businesses. As boundaries merge and businesses are increasingly going global, new customer bases are acquired. These necessitate faster and hassle-free recruiting, onboarding, and partnering processes. Manually conducted Know Your Customer checks to defeat the purpose of a fast and efficient business image, while also being low on accuracy. Paper-based proofs are, at times, forged or manipulated, resulting in false information. Multiple manual documents such as ID proofs, address proofs, licenses, and so on need to be checked as part of KYC, which can be time-consuming and laborious.

Given the rate of growth of digital economies, the inherent risks of identity theft and frauds are also on the rise. Information is shared on public domains across multiple platforms. This makes sensitive data vulnerable to theft and manipulation. Fake identities, digital forging, embezzlement, and misrepresentation are some of the dangers of a digital economy.

According to a recent estimate, 77% of frauds in India relate to identity theft. Close to 85% of fraud cases were related to identity thefts in the banking, credit cards, and mortgage loans sectors in 2017. In the U.S., 15 million consumers were targeted by identity thieves to the extent of $16 billion in 2016 alone. KYC is the crucial link that connects businesses to a safe and risk-free digital economy.

 

Usefulness of KYC

Thanks to e-KYC, a number of services can be availed in a hassle-free manner. It is possible to open a bank account in a matter of seconds with e-KYC. Aadhaar-based Know Your Customer can help get new mobile connections in a quick timeframe. KYC is also useful for setting up a new trading account. Establishing identity through KYC also enables a host of other services to be done in half the time it used to take with manual processes. These include health insurance, life insurance, and mutual fund investments. Businesses seeking a financial product or entering into a partnership can speed up the process with KYC.

Also Read: Smart KYC Solutions: The Need of the Hour for Employers

 

Tackling the challenges of onboarding

Businesses in expansion mode need to onboard employees in multiple locations as needed. Since employees represent the business and interact with customers, it is critical to ensure the right person is employed. In this scenario, it is essential to ensure smooth KYC and onboarding experience while ensuring adherence to strict Know Your Customer norms and filtering any fake applications out efficiently. KYC verifications are best entrusted to a third-party professional agency that specializes in identity verification and background verificatione-KYC is fast and discrete and provides a smooth onboarding experience for employees by cutting down on time. At the same time, the results of identity verification using e-KYC are accurate and prevent any fake applications.

 

Aadhaar-based e-KYC and its merits

Aadhaar-based e-KYC helps deliver enhanced customer experience while mitigating risks. Being an entirely paperless process, the results are instant, accurate, and reliable. With Aadhaar-based e-KYC, businesses can effectively identify employees, agents, clients, and vendors and check their compliance with Anti-Money Laundering (AML) laws. The validity of e-KYC is recognized by the Ministry of Finance for all financial services under the PML (Prevention of Money Laundering) regulations.

Vendor Due Diligence- Your Aid to Organisational Safety & Compliance

In today’s competitive and fast-paced business scenario, organisations have to streamline their operations to optimise profit and growth. Third-party outsourcing is a popular trend across industries and countries. Outsourcing certain tasks to a third-party vendor saves cost and time. Yet, there are inherent risks of outsourcing. Businesses have to ensure that confidential and sensitive information is protected. They also have to verify if the vendor carries out ethical processes while ensuring a safe and healthy working environment.

 

Vendor due diligence is cost effective

As the third-party contractors are partners to success, vendor due diligence  before hiring them is critical to business objectives, success, the brand, customers and financials. As per studies, intangible aspects such as the reputation and goodwill account for 80% of businesses’ market value.

Vendor due diligence is the ideal way to check if the vendor meets all the criteria including confidentiality, compliance with regulations and ethical practices. Business due diligence is necessary to mitigate risks and to protect reputation.

With globalisation, the retailers deal with suppliers and contractor across the world and this adds another element of risk to the business. As new products emerge, new contractors or suppliers are likely to be added by retailers. With each new supplier, the costs related to auditing and compliance activities increase.

Vendor due diligence reports curated by professional agencies helps retailers and business owners to achieve a cost-effective way of ensuring the compliance of vendors.

 

How commercial vendor due diligence ensures organisational safety?

Vendor due diligence is a component of risk mitigation best practices. Vendor due diligence can ensure the vendor is legally compliant, has the required licenses and permits in the region of operation. Vendor due diligence also ensures the third-party contractor complies with anti-corruption legislations including the UK Bribery Act, US FCPA and the Indian Prevention of money laundering Act.

A professional agency specialising in vendor due diligence can help confirm if the claims made by the vendor are genuine and that there are no unfair trade practices carried out.

Also Read: How to mitigate risks with Vendor Due Diligence?

 

The aspects that are checked under vendor due diligence risk assessment

Vendor due diligence involves verification of

  • Financial profile, including the quality of earning, assets, tax, commercial due diligence and the volume of products handled
  • Supply chain gaps
  • The third party supplier’s compliance with legislation, service agreements
  •  Credit ratings
  •  Directors
  •  Charges
  •  Legal or regulatory compliance
  •  Financial details
  •  Shareholding patterns
  •  Related companies
  •  Trademarks
  •  Documents
  •  Database & media checks
  •  Organisational structure
  •  Organisational capacity, operating procedures
  •  Building or personnel security
  •  Data security systems
  •  Insurance coverages

 

Vendor due diligence from professional providers

The world is expanding with greater emphasis on partnerships and alliances, hence setting the right tone with good vendors is a plus for every business. An automated and a robust 3rd-party solution would help organisations to streamline their end-to-end 3rd-party due diligence program, from vendor onboarding to risk assessment, due diligence reporting, information management and corrective action implementation.

Finding and working with the right vendors is critical to the organisation’s success, reputation and operational efficiency. Given the technological disruptions and data thefts across industries, the importance of conducting a thorough professional vendor due diligence cannot be stressed more.

AuthBridge is equipped with cutting-edge technology tools to carry out business due diligence across industries in a quick, cost-effective and efficient way. This helps businesses develop a better understanding of their vendors, gain insights on strengths, weaknesses and opportunities with the partners and alliances. With vendor due diligence, hiring the right vendor becomes hassle-free.

Ensure Right Education Verification with background and degree check

How is education verification check done in India

The education verification process is one of the most important aspects of background screening. The workforce of today needs to have some form of educational qualification for their work, be it a blue-collar job or a white-collar one. Understandably, companies might want to trust the applicant’s educational qualification based on the appearance of their documents. However, it is extremely important to legally check any educational claims made by the candidate.

The market conditions are increasingly becoming tougher, forcing individuals to resort to any means to get a job. It has been observed that a significant number of job applicants are indulging in misrepresenting their qualifications to make themselves appear as suitable candidates. Unethical practices like degree forgery, false institutes and fake claims are not quite easy to detect, hence raising the need for background verification. India produces an average of 2 to 2.5 million graduates a year. With such an enormous influx of degree holders, it becomes all the more important to have stringent education check policies.

Reasons For Conducting Education Check

1) Identifying gaps between knowledge and job requirements- The candidates that you hire, must be qualified enough for the position they are applying for. Conducting a thorough screening of the educational background reveals details about the subjects taken up by the candidate and their relevance to the role.

2) Safeguarding against fake degrees and diplomas- Diploma mills, providing fake degrees to candidates, are on the rise. These institutions provide fake certification in exchange for money and thus create gaps in the educational system. These institutions are not affiliated with any recognized body or government agency. Rather they partner with independent agencies whose curriculum and standards are not in compliance with the legally dictated norm.

3) Confirm authenticity and relevance of foreign degrees- Seeking education in foreign countries is a popular trend among students. The curriculum offered in those countries may not match completely with the job description. Moreover, the authenticity of the foreign educational institutions and the value of their degree must be confirmed as a part of the education verification process.

Also Read: Verify the “Master in Deceit” with Education Verification

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How Do Companies Verify Education Checks?

Education verification of degrees and diplomas is usually conducted at the in-house offices of the institutions. Companies and institutions also rely on 3rd party education check services, as they have their own proprietary databases for verifying the claims of the individual. Several parameters are to be checked and validated while conducting education verification.

1) Confirming Name and registration number- This is a form of identity check. By tallying the name and roll number of the candidate with official institute records, one can confirm whether the individual has truly attended the university that is being claimed.

2) Verifying course details- This education verification parameter is of critical importance as it forms a direct link between the education the applicant has received and the job role that is offered. This involves making a note of all the subjects that were taken by the candidate and verifying their relevance to the job.

3) Year of passing- Many candidates falsify their dates of graduation as young candidates are increasingly sought after by companies. Education verification of graduation records can be easily accessed by contacting the institution mentioned by the candidate.

4) Status of graduation- This ensures the quality of the candidate. Candidates with lower grades or drop years are usually not preferred by businesses. The nature of the job may require candidates with high skills and knowledge. Candidates may lie about their grades or hide their drop years. Such discrepancies are to be identified during education verification to ensure high-quality hiring.

5) Whether the institution has been declared fake by regulatory bodies- As mentioned above, fake institutions and diploma mills are proliferating. Verifying the authenticity of the educational institute can help safeguard the company against candidates from such dubious institutions. This can be achieved by verifying the institution against details provided by regulatory bodies like UGC.

FAQs around Education Verification

Education verification check is the process of confirming the authenticity of a candidate’s educational qualifications. This involves verifying the degrees, diplomas, and certificates claimed by the candidate from the respective educational institutions.

The process of education verification check in India typically involves:

  • Document submission: The candidate provides copies of their educational certificates and transcripts.
  • Direct verification: Contacting the educational institutions directly to confirm the authenticity of the documents.
  • Database check: Cross-referencing the candidate’s details with databases of accredited institutions and degrees.
  • Third-party agencies: Engaging third-party verification agencies that specialize in conducting thorough education checks.

For an education verification check in India, candidates usually need to submit:

  • Copies of their degree certificates
  • Mark sheets or transcripts
  • Enrollment numbers or registration details
  • Any additional supporting documents requested by the employer or verification agency

Yes, online degrees are verified in a similar manner to traditional degrees in India. The verification process involves confirming the legitimacy of the issuing institution and the authenticity of the degree. Accredited online programs from recognized institutions are treated the same as traditional programs.

Some common challenges in education verification in India include:

  • Difficulty in reaching educational institutions due to outdated contact information
  • Delays from institutions in responding to verification requests
  • The prevalence of forged documents and degrees from unrecognized institutions
  • Lack of a centralized database for educational records

Yes, a candidate can fail an education verification check if discrepancies are found, such as:

  • Mismatched information between the submitted documents and the institution’s records
  • Forged or fake certificates
  • Degrees from unaccredited or non-existent institutions

Employers benefit from conducting education verification checks by:

  • Reducing the risk of hiring unqualified candidates
  • Ensuring compliance with industry standards and regulations
  • Maintaining a high level of trust and credibility within the organization
  • Protecting the company’s reputation and avoiding potential legal issues

Education verification is not mandatory for all jobs in India, but it is a common practice for positions that require specific qualifications. Employers in sectors such as finance, healthcare, IT, and education often conduct education verifications to ensure candidates meet the necessary academic criteria.

Are you conducting a ‘Credit Check’_

Credit Check – Why Employers Look into an Employee’s Credit History?

What is a Credit Check?

Employee Credit check, simply put, is when an employer pulls out the financial records of an applicant or current employee, to have an overview of their financial history. How is this relevant to an employer or the organisation as a whole? Credit checks are a very much relevant process before on-boarding a candidate as it shows just how fiscally responsible a person is, and this reflects the kind of attitude they will show to company finances. It is well-known that any kind of business responsibility is accompanied by a financial responsibility.

Regardless of what position an employee holds, the company needs to be able to trust them when it comes to money, and a thorough credit history check makes this possible. This is a kind of assurance to the organisation that their employees will not cause any financial mismanagement like frauds or any other crime, which would be a huge loss for them. As per the findings of a survey conducted by the Society of Human Resource Management (SHRM), as much as 60% of all employers conduct a credit default check on their prospective.

Especially in industries and companies where employees have to handle huge amounts of financial transactions like accounting and banking, and for executive-level positions, a credit check is necessary. This is because there is a much higher chance of financial frauds being committed in these areas.

 

What exactly does a credit check verify?

credit check reveals certain information about an employee, especially in relation to his or her finances. Usually, an employer will have access to information like the employee or candidate’s credit card and debit card debts, payment and default history, details of any delayed payments, loans, and so on.

In addition to this financial information, a credit default check also verifies the personal details of the employee or candidate through national ID checks. This helps organizations verify the name, age, address, and other important details of the candidate. It is important for employers to note that in India, there is a law that prevents anyone from using another person’s credit information, and if anyone is found guilty of making changes or leaking any kind of credit data, there are strict penalties that have to be met.

This law is called the Credit Information Companies (Regulation) Act, of 2005. And in the U.S., there is a similar law that regulates the use of consumer credit card information, known as the Fair Credit Reporting Act, commonly referred to as FCRA. As an employer, you must ensure that the sensitive information of employees or candidates must be handled in a professional and responsible fashion. Make sure you never share such confidential information with a third party or alter any details under any circumstance.

Also read: Best Practices in Credit Check: What you should look out for?

 

Why a credit check is a necessary step in the hiring process

While it is the responsibility of the employer to conduct thorough credit history checks in the best interest of the organization, it is important to understand why a credit check is such a crucial part of the employee screening service. For any organization, how you handle finances and the integrity of your entire business is co-dependent. If you hire an employee who has a history of financial mismanagement, it could destroy your reputation and brand image.

Especially if the position that the employee fills is that of a leadership level or any role directly related to your company’s finances, the risk is much higher. However, thoroughly vetting any candidate using credit checks, irrespective of their positions, will prevent such risks. Moreover, how a person handles his/her finances tells a lot about their attitude, intentions, and the kind of person they are. With a credit check, you can easily flag any credit default cases, and understand how responsible they are, helping you avoid many troubles in the future.

Resume Verification is key to an Organisation’s Success

Did you know that 1 in every 6 job applicants lie on their resume? It’s true. As reported by The Economic Times, providing false information about oneself in CVs is an extremely common practice among job candidates today, and it is rapidly on the rise. In fact, the number of people who misrepresented information increased by a staggering 50 percent in 2017 compared to statistics in 2016 (Refer to this AuthBridge Research)

So, as an employer, what can you do to ensure that your business is not negatively affected by such fraudulent applicants? An in-depth resume background verification including CV validation as well as verification is the perfect 360-degree solution for your organisation.

Whether it’s forging certificates, salary slips, providing fake references or lying about one’s employment tenure, these are all considered serious crimes that could not only cost applicants the job they want but could also land them behind bars. And since such fraudulent practices are so common, it has never been more imperative to conduct a thorough and extensive resume verification. In fact, it is your only way to ensure that the information provided by applicants is true and accurate. Think of resume verification as the first safety net that your organisation can put up. This way, you take preventive measures at the start, that is, the hiring process itself, so you can save yourself a ton of problems later on. After all, well begun is half done.

Also Read: Resume Verification is key to an Organisation’s Success

 

Resume Verification: An element by element analysis

A thorough resume verification process should include certain checks that cover each and every aspect of information provided in the resume. Below, we outline which areas you should not miss out on while verifying the resume or CV for the job applicants.

· Education Verification

Among the 1 out of 6 candidates who lied on their resume, 1.56 percent misrepresented information about their education in 2017 (Ref: AuthBridge’s Annual Trend Report). And this is just considering the discrepancies which were found out. Your resume verification service must verify the education credentials applicants present on their resume to make sure they are properly qualified for the job.

· Employment Verification

No CV validation process can be complete without a comprehensive employment history check. A whopping 12.14 percent of all reported job applicants misrepresented information about themselves related to their employment history like which positions they held in which organisation and for how long, and so on. So, make sure you verify all employment-related information of your applicants.

· Identity verification

No kind of background verification, including a resume verification is complete without a thorough identity verification. This is one of the most basic, yet extremely crucial checks that organisations must include in their hiring process. If an applicant is not the person he or she claims to be, chances are their entire resume is a lie. In 2017 alone, as much as 4,352 candidates provided fake IDs (Aadhaar, PAN, Passport, Voter ID).

· Address check

6.67 percentage of applicants provided false information regarding their address in 2017 as reported by The Economic Times. Therefore, to ensure that applicants do not indulge in such fraudulent practices, and to verify their addresses so you can easily reach them in case of any emergencies, make sure your resume verification includes an address check.

· Reference check

It’s a common practice among many job applicants of today to provide false reference letters or fake referees. In fact, 2.99 percent of cited referees did not respond in the year 2017, while 3.35 percentage of discrepancies in resumes were related to references. Therefore, make it a point to always cross-check every reference that applicants provide as part of your CV validation process. This practice will save you a lot of time, resources and trouble in the future. Ensure that the candidate’s resume states the correct information with background checks before investing your trust.

Smart and Intelligent KYC Solutions_ The Need of the Hour for Employers

Top 5 Checks to Consider for Conducting Background Verification

A resident of Ahmedabad was shocked when he suddenly received a phone call asking if he was the guarantor of a loan. When he verified the same at his bank, he found that someone had used his PAN number along with two years’ IT returns and changed the relevant information to obtain a loan. Such identity frauds are increasingly behind major financial and other scams. Background checks serve the purpose of building trust and mitigating these risks. Background checks play an important role in organisations while hiring, sanctioning out a loan, for provision of services, before renting out a house and so on.

Roping in a tech-enabled professional Background Verification agency, ensures the validation of identity, profile and reputation.

 

Five important background checks

Five of the most commonly used background checks include:

 

Identity Verification:

According to Experian India, identity theft accounts for a major chunk of fraud in India. About 85% of identity frauds are related to auto loans, credit cards and mortgages, as per the Experian report. The mortgage loans portfolio has witnessed a 50% rise in identity fraud. Business alliances, joint ventures, and partnerships thrive on mutual trust and reliability which can only be ensured by comprehensive background checks. Identity verification is part of the comprehensive background checks conducted using tech-enabled platforms at AuthBridge. The following background checks are integrated with Identity Verification:

 

Education Check:

Misrepresenting facts related to educational qualification is one of the most common frauds committed in India. Fake documents are created to access multiple loan products, employment, enrolment in educational institutions, and so on. One of the best ways to counter fake documentation is to conduct a thorough background check that includes education checks. At AuthBridge, multiple databases are accessed to conduct the following aspects of education:

  • Roll or Registration number of the candidate
  • The course passed or pursued by the candidate
  • The year of course completion
  • The genuineness of pass certification
  • The affiliation and accreditation check of the institute/course

 

Address Check:

There was a discrepancy in more than 6% of the candidates’ provided addresses in 2017 according to the AuthBridge survey. Physical address verification is a critical component of background checks as it is the first place that employers, business entities, credit card companies or banks look into in case of anomalies. Using mobile-enabled location tagging cutting-edge technology, AuthBridge can effectively track the following details regarding the physical address:

  • Whether the given address is correct
  • Whether the address mentioned in the resume or document tallies with the actual physical address
  • How long the candidate or individual has been staying at the given address
  • Whether the individual owns or has rented the residence
  • Relationship of the candidate with the person verifying the address details

 

Criminal Records Check & Police Verification:

Multiple records in the public domain, including those maintained by various courts, police records, and CBI, SEBI, and RBI lists are accessed by AuthBridge to derive actionable, accurate data regarding the criminal history or litigations. Both civil and criminal litigation records are verified as part of the complete background check. Checking criminal records history is critical to hiring individuals who are required to handle sensitive and confidential information and transactions in financial institutions.

 

Reference Check:

As per an AuthBridge study, more than 3% of reference checks had more than one discrepancy in 2017. Many HR professionals and business entities do not have the time to conduct a thorough reference check, which is essential to hiring the right candidate. AuthBridge conducts telephonic verification of references provided to check the performance, skills, and abilities of the candidate.

Also Read: Background Verification: Why Companies Need Greater Vigilance?

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