Corporate-KYC-A-Comprehensive-Guide

Corporate KYC: A Comprehensive Guide

Introduction

Corporate Know Your Customer (KYC), also known as business verification, has become a central pillar of modern risk management, regulatory compliance and enterprise governance. As financial systems, digital commerce and global supply chains grow increasingly interconnected, regulators expect organisations not only to know their individual customers but also to understand the ownership, control structures and activities of the businesses with which they engage. Whether onboarding a new vendor, lending to a company, opening a corporate bank account or partnering with a distributor, enterprises are now expected to verify corporate identity, assess beneficial ownership and evaluate potential financial crime risks.

Corporate KYC goes significantly beyond simple document collection. It requires organisations to establish the legal existence of an entity, identify persons with significant control, assess sanctions and watchlist exposure, evaluate adverse media, and understand the nature and purpose of the business relationship. Weak or incomplete corporate verification exposes firms to risks such as fraud, money laundering, terrorist financing, shell-company misuse, tax evasion and reputational damage. Global enforcement actions in recent years demonstrate that regulators are increasingly intolerant of inadequate due diligence, often imposing substantial financial penalties and supervisory restrictions on institutions that fail to perform adequate checks on corporate customers.

At the same time, businesses face practical challenges: fragmented records, complex ownership structures that span jurisdictions, manual onboarding processes and rising compliance expectations. Traditional paper-based and email-driven approaches are slow, costly and prone to human error, frequently resulting in delayed onboarding, poor customer experience and operational backlogs. Corporate KYC today therefore requires a careful balance between regulatory rigour and operational efficiency, with technology, data and automation playing an increasingly important role in making verification both thorough and scalable.

What Is Corporate KYC?

Corporate Know Your Customer (Corporate KYC) is the process through which organisations verify the identity, legal standing and ownership structure of a business entity before entering into or continuing a commercial relationship with it. Whilst traditional KYC focuses on individuals, Corporate KYC concerns legal persons such as private and public companies, partnerships, LLPs, foundations and trusts. At its core, Corporate KYC seeks to answer three fundamental questions: Does this entity legally exist? Who ultimately controls it? And is it being used for legitimate purposes?

Corporate KYC typically involves validating incorporation details, registered addresses, corporate filings, licences and tax identifiers issued by competent authorities. A critical element is the identification of Ultimate Beneficial Owners (UBOs)—the natural persons who ultimately own or control the entity, even when multiple layers of companies or nominees are present. This focus on beneficial ownership reflects international expectations laid out by bodies such as the Financial Action Task Force (FATF), which has repeatedly warned that complex corporate structures can be misused to obscure the proceeds of crime. Regulatory authorities in the UK, EU, US and India now require firms to obtain and verify UBO information as part of risk-based due diligence.

Modern Corporate KYC also extends to understanding the nature of the business, its geographical footprint and its customer base, while screening both the entity and its controllers against sanctions lists, politically exposed person (PEP) registers and adverse media. Numerous global enforcement cases have demonstrated that weak Corporate KYC can enable shell companies, trade-based money laundering and sanctions evasion. The World Bank and OECD have both highlighted how anonymous legal entities feature prominently in major corruption and tax-evasion cases worldwide, reinforcing the need for stronger transparency frameworks.

Corporate KYC is therefore not merely an administrative formality. It is applied in banking, fintech, insurance, capital markets, supplier onboarding, marketplace merchant onboarding and corporate lending. It protects institutions from regulatory penalties, reputational damage and financial loss, whilst also strengthening overall market integrity. In an increasingly digital and cross-border economy, Corporate KYC has become a foundational control for enterprise risk management and trust building.

Why Corporate KYC Matters for Businesses

  • Regulatory Compliance And Penalty Avoidance
    Corporate KYC is a legal requirement in many jurisdictions. Regulators such as the FCA, FinCEN, RBI and the European Banking Authority mandate verification of corporate customers and ultimate beneficial owners. Institutions that fail to perform adequate business verification have faced fines running into billions of dollars globally, along with licence restrictions and remediation orders.

  • Prevention Of Financial Crime
    Robust Corporate KYC helps identify shell companies, front organisations and opaque ownership structures that may facilitate money laundering, terrorist financing, tax evasion or sanctions evasion. International studies by the World Bank and FATF show that anonymous companies are repeatedly used in major corruption and financial crime cases, highlighting the importance of corporate transparency.

  • Protection Against Fraud And Operational Risk
    Businesses that onboard entities without verification face heightened exposure to invoice fraud, identity theft, trade-based money laundering and contract default. Corporate KYC enables early detection of high-risk entities, politically exposed controllers and adverse media, reducing downstream legal and financial exposure.

  • Stronger Business Relationships And Reputation
    Investors, regulators and customers increasingly expect organisations to demonstrate that they know who they are dealing with. Strong Corporate KYC frameworks enhance institutional credibility and protect brand reputation by proving that partners and counterparties have been vetted thoroughly.

  • Improved Decision-Making In Lending And Partnerships
    Access to verified corporate data, beneficial ownership and financial background enables more accurate credit risk assessments, vendor selection and counterparty evaluation. This leads to better pricing, lower default rates and reduced disputes.
  • Faster And Safer Onboarding Through Digital KYC
    Modern Corporate KYC solutions combine data, automation and AI to reduce manual processing and turnaround time. Financial institutions adopting automated verification have reported significant reductions in onboarding time while simultaneously improving compliance auditability.

Key Components of Corporate KYC

  • Legal Entity Identification
    The foundation of Corporate KYC is confirming that the business legally exists. This includes validating incorporation certificates, registration numbers, tax identifiers, registered addresses and active status with government registries. It ensures the entity is real and duly constituted under applicable law.

  • Ultimate Beneficial Ownership (UBO) Identification
    Organisations must “look through” layers of ownership to identify the natural persons who ultimately own or control the company. This may involve complex multi-jurisdictional structures. Regulators typically require identifying individuals holding 10–25% or more ownership or control, with enhanced checks where opacity or higher risk is present.

  • Management And Control Verification
    Beyond shareholders, Corporate KYC evaluates directors, partners, trustees and senior managers. This confirms who exercises effective control or decision-making authority within the organisation.

  • Business Profile And Activity Understanding
    Firms are expected to understand the nature of the entity’s business, its products, services, customer base, geography of operations and expected transaction activity. Any deviation from the stated profile later may indicate emerging risk.

  • Sanctions, PEP And Adverse Media Screening
    The entity and its controllers are screened against global sanctions lists, politically exposed person (PEP) databases and negative news sources. This helps identify connections with corruption, organised crime, regulatory violations or reputational risk.

  • Risk Assessment And Risk Scoring
    Corporate customers are evaluated and categorised as low, medium or high risk based on sector, geography, ownership complexity, transaction nature and screening outcomes. This risk rating determines whether simplified, standard or enhanced due diligence is needed.

  • Document Verification And Record-Keeping
    Corporate KYC requires collecting and validating official documents and maintaining robust, auditable records. Increasingly, organisations are replacing manual paper files with digital KYC platforms that provide secure storage, stronger validation controls and improved audit trails.

  • Ongoing Monitoring
    Corporate KYC is a continuous obligation rather than a one-off event. Entities must be monitored for changes in ownership, sanctions exposure or adverse developments, with periodic reviews aligned to their risk classification.

Corporate KYC Process: Step-By-Step Overview

Although regulatory expectations vary across jurisdictions and industries, most Corporate KYC programmes follow a broadly similar lifecycle. The process begins with information collection, progresses through verification and risk assessment, and then moves into ongoing monitoring and periodic review. Modern digital platforms have streamlined many of these activities, but the underlying steps remain conceptually consistent.

1. Information And Document Collection

Organisations begin by collecting key information about the entity, typically including:

  • legal name, trading name and registered address

  • incorporation number and registration certificate

  • tax identification numbers

  • shareholding pattern and director lists

  • nature of business and expected activity

At this stage, supplementary documents such as Memorandum of Association, Articles of Association, partnership deeds or trust deeds may also be requested. The quality and completeness of documentation is essential because subsequent verification steps depend on this information.

2. Verification Of Legal Existence

Once documents are collected, the entity’s legal existence is verified through:

  • company registries

  • regulatory databases

  • tax and licensing authorities

For example, in the United Kingdom, the Companies House register is commonly used to validate incorporation status, while in India similar verification may take place through MCA21. Where the entity operates in multiple jurisdictions, cross-border records may need to be reviewed.

3. Identification Of Ultimate Beneficial Owners (UBOs)

A core step in Corporate KYC is to uncover who ultimately controls the business. This involves:

  • mapping the ownership structure

  • tracing shareholding across multiple layers

  • identifying natural persons who meet UBO thresholds

Enhanced due diligence may be required when:

  • ownership is routed through offshore centres

  • nominee shareholders are present

  • control is exercised through non-shareholding means

This step addresses one of the most exploited vulnerabilities in financial crime — the misuse of opaque corporate structures.

4. Risk Screening And Background Checks

The entity and its controllers are screened against:

  • international sanctions lists

  • politically exposed persons (PEP) databases

  • law-enforcement notices

  • adverse media

Screening helps identify links to criminal activity, corruption, organised crime, environmental offences or regulatory violations. For instance, a 2023 FATF report highlighted that adverse media monitoring often reveals risk indicators long before formal sanctions are imposed.

5. Risk Assessment And Risk Scoring

Based on the information gathered, organisations assign a risk rating such as low, medium or high. Factors considered may include:

  • business sector (for example, high-risk industries such as gaming or virtual assets)

  • geographical exposure

  • complexity of ownership structure

  • transaction patterns

  • PEP or sanctions exposure

This risk score determines whether simplified due diligence, standard checks or enhanced due diligence is required.

6. Approval, Onboarding And Record-Keeping

Once the entity is assessed, it is either:

  • onboarded

  • onboarded with conditions

  • or declined

All records of documents collected, verifications performed and decisions taken must be preserved for audit and regulatory inspection. Increasingly, firms are using digital KYC systems to ensure robust, tamper-evident audit trails.

7. Ongoing Monitoring And Periodic Review

Corporate KYC is not a one-time exercise. Organisations are expected to:

  • monitor changes in ownership or control

  • track new regulatory actions or adverse news

  • refresh documents at defined intervals

High-risk entities are usually reviewed more frequently than low-risk ones. This ensures that emerging risks are captured over the lifecycle of the relationship.

Documents Required for Corporate KYC

The documents required for Corporate KYC may vary slightly by jurisdiction and regulatory regime, but most institutions follow a broadly consistent framework. The objective is to establish legal existence, verify ownership and control, and understand the business’s nature and activity. Banks, fintech platforms, insurance companies and large enterprises often maintain detailed checklists, but the essential categories of documentation remain similar.

1. Proof Of Legal Existence

Organisations typically request documents that demonstrate that the entity has been lawfully incorporated and is recognised by the relevant authority. Common documents include:

  • certificate of incorporation or registration

  • memorandum and articles of association / constitution documents

  • partnership deed or LLP agreement (for partnerships and LLPs)

  • business licence or operating permit

  • tax registration certificates

These documents confirm that the organisation is legally constituted and entitled to conduct business.

2. Registered Address And Principal Place Of Business

Verification of the entity’s registered office and principal place of business is a core Corporate KYC requirement. Institutions may request:

  • utility bills

  • lease agreements

  • address confirmation letters issued by authorities

This helps verify that the company has a genuine operating presence rather than being a purely nominal or shell entity.

3. Ownership And Shareholding Structure

Understanding how the company is owned is critical for identifying Ultimate Beneficial Owners (UBOs). Documents typically requested include:

  • share registers or shareholder lists

  • shareholding pattern certificates

  • beneficial ownership declarations

  • group structure charts

These records enable institutions to trace ownership through multiple layers, particularly when cross-border subsidiaries or holding companies are involved.

4. Identification Documents For Key Individuals

Corporate KYC extends to those who own, control or manage the business. Therefore, institutions usually obtain identity documents for:

  • directors

  • partners or trustees

  • significant shareholders

  • authorised signatories

Acceptable identity proofs may include passports, national identity cards or government-issued photo identification, depending on the jurisdiction.

5. Board Resolutions And Authorisation Documents

Where accounts are to be opened or contracts are to be executed, organisations often request:

  • board resolutions authorising the relationship

  • power of attorney or mandate letters

  • authorised signatory lists

These documents confirm who is legally permitted to act on behalf of the company.

6. Financial And Business Activity Information

To understand the nature and purpose of the business relationship, institutions may require:

  • audited financial statements

  • annual returns or corporate filings

  • business plans or activity descriptions

  • details of principal customers and suppliers

This information informs the risk assessment and ensures that declared activities are consistent with expected transactions.

7. Sanctions, PEP And Adverse Media Declarations

Some institutions also obtain written declarations regarding:

  • sanctions exposure

  • politically exposed person (PEP) status

  • pending litigation or regulatory actions

These declarations are normally complemented by independent screening through global databases and news sources.

Common Challenges in Corporate KYC And How Businesses Overcome Them

Despite being critical to compliance and risk management, Corporate KYC is frequently complex, resource-intensive and operationally demanding. One of the most significant challenges is fragmented information. Corporate records are often dispersed across multiple jurisdictions, registries and legacy systems. Multinational entities may have subsidiaries in countries with limited public disclosure requirements, making beneficial ownership discovery difficult. Compliance teams are therefore required to piece together information from company filings, shareholder registers, tax records and commercial databases, which is both time-consuming and error-prone.

Another major challenge is the opacity of ownership structures. Shell companies, nominee arrangements and layered cross-border holdings can obscure the identity of ultimate beneficial owners. Criminal networks exploit these structures to launder funds or evade sanctions, while legitimate firms may still struggle to evidence transparency quickly. As regulators increasingly focus on beneficial ownership transparency, businesses without adequate tools to map ownership risk being deemed non-compliant even where intent is legitimate.

Operationally, Corporate KYC is hindered by manual processes and paper-based workflows. Many organisations still rely on email for document exchange, spreadsheets for tracking, and manual screening across sanctions and media databases. These methods increase turnaround time, create audit gaps and make it difficult to evidence decision-making during supervisory inspections. As onboarding volumes grow, manual models become unsustainable, resulting in backlogs and poor customer experience.

A further challenge is the need for continuous monitoring rather than one-time verification. Corporate circumstances change: directors resign, ownership structures shift, sanctions are updated, and negative news emerges. Institutions that treat Corporate KYC as a single event rather than an ongoing process risk missing emerging threats. Implementing continuous monitoring at scale, however, requires automation, reliable data feeds and alerting systems that most organisations have not historically invested in.

Finally, businesses must reconcile the tension between compliance rigour and commercial efficiency. Excessive friction deters legitimate customers and vendors; insufficient checks expose firms to regulatory action. Striking this balance requires a risk-based approach, workflow orchestration and intelligent decisioning rather than blanket verification policies.

How AuthBridge Can Help with Corporate KYC

AuthBridge supports enterprises in modernising Corporate KYC by combining data, automation and AI-driven risk intelligence into a single platform. Our solutions enable organisations to verify legal entity information through authoritative registries, map beneficial ownership structures, and screen both entities and controllers against global sanctions, PEP and adverse-media databases. Automated document collection and validation significantly reduce manual effort and turnaround time, while digital case management ensures complete audit trails for regulatory review.

AuthBridge supports enterprises in building Corporate KYC programmes that are fast, accurate and compliant, replacing fragmented manual processes with automated, data-driven verification workflows. Instead of navigating multiple portals or managing email-based documentation, organisations can centralise business verification, ownership discovery and risk assessment within a single, orchestrated framework.

AuthBridge enables verification teams to validate legal entity information through authoritative registries, confirming incorporation details, registered addresses, corporate filings and active status of companies across jurisdictions. This is complemented by structured ownership and control mapping, helping organisations identify Ultimate Beneficial Owners (UBOs) and persons with significant control even in multi-layered, cross-border entity structures. Complex hierarchies that previously required weeks of manual investigation can be resolved far more quickly through automated ownership discovery.

AuthBridge also provides a comprehensive suite of risk and compliance checks essential to Corporate KYC. These include:

  • sanctions screening against global and regional lists

  • politically exposed person (PEP) checks

  • adverse media and reputational risk screening

  • watchlist and law-enforcement database checks

  • identity verification of directors, partners and authorised signatories

These checks can be configured into risk-aligned workflows, allowing institutions to apply standard Customer Due Diligence (CDD) or Enhanced Due Diligence (EDD) depending on factors such as geography, sector or ownership opacity. Higher-risk entities can automatically trigger deeper background checks, site visits or additional documentation, while low-risk entities experience faster onboarding with fewer touchpoints.

A major area in which AuthBridge adds value is document intelligence and lifecycle management. Organisations can collect corporate documents digitally, validate them automatically, extract key fields using OCR and AI, and store them securely with clear audit trails. This eliminates the operational burden of email chains, missing attachments and manual validation, while ensuring that every decision taken during onboarding is fully auditable for regulators.

Continuous Monitoring in AML

Continuous Monitoring In AML: Need, Importance & How Is It Done

Introduction To Continuous Monitoring In AML

Anti-Money Laundering (AML) systems exist to prevent the movement of money linked to crime: whether that crime involves fraud, bribery, corruption, drug trafficking, tax evasion, terrorism financing or any other unlawful activity. Criminals adapt quickly to the controls placed around them. That is why modern AML relies on continuous monitoring. The need for monitoring spans banks, NBFCs, insurance firms, stockbrokers, payment companies, digital lenders, fintechs, neobanks, and even large enterprises dealing with suppliers and vendors.

Understanding The Meaning, Purpose And Scope Of Continuous Monitoring

Continuous monitoring, also called ongoing monitoring in Anti-Money Laundering (AML), refers to the sustained observation of a customer’s financial behaviour long after the initial onboarding checks are completed. In AML, various terms like CDD (Customer Due Diligence), EDD (Enhanced Due Diligence), KYC (Know Your Customer), and KYB (Know Your Business) are often used. These describe the verification activities at the start of the customer relationship.

Most people believe that once a customer submits a PAN, Aadhaar, bank statements or business documents, the company has done its job. However, regulators around the world, including in India, state that these checks are only the starting point. Criminal networks rely on change — change in patterns, ownership, identity, behaviour, counterparties, geography and transaction flow. Continuous monitoring is designed to capture these changes as they happen.

At its core, continuous monitoring answers three critical questions:

  1. Has the customer’s behaviour changed in a way that introduces new risk?
    For example, a small business suddenly begins receiving large international transfers from high-risk jurisdictions.
  2. Has the customer or business developed a new legal, regulatory or reputational concern?
    For example, a director being named in a fraud investigation months after onboarding.
  3. Do the customer’s transactions match what the institution reasonably expected at the time of onboarding?
    If not, why?

Lifecycle Approach vs One-Time Checks

An easy way to understand this is to compare two approaches:

ParameterOne-Time KYC/CDDContinuous Monitoring
When it happensAt onboarding onlyThroughout the customer lifecycle
PurposeVerify identity & assess initial riskDetect behavioural changes & emerging risks
Data usedDocuments, basic checksTransactions, media news, sanctions, patterns, networks
Regulatory expectationMandatory for allMandatory for regulated entities; best practice for all
Risk coverageLimitedComprehensive & dynamic

Continuous monitoring extends risk understanding from a static snapshot to a continuously updated profile. Imagine a photograph versus a live CCTV feed — one shows you what someone looked like, the other shows you what they are doing now. AML compliance needs the latter.

The Purpose Of Continuous Monitoring

The purpose of continuous monitoring is not to treat every customer with suspicion. The purpose is to:

  • Identify abnormal or suspicious activity early
  • Reduce exposure to fraud and financial crime
  • Maintain compliance with evolving laws
  • Ensure customer activity aligns with the declared profile
  • Protect the institution from regulatory penalties
  • Keep the financial system clean and trusted

Why Continuous Monitoring Is Important In Modern AML Systems

The pace of financial activity today leaves little room for slow reactions. A single payment can travel across continents in seconds, and a new digital wallet can be created almost instantly. In such an environment, relying solely on onboarding checks is comparable to locking the front door while leaving every window open. Continuous monitoring fills those gaps by ensuring that suspicious behaviour is noticed not weeks later, but as close to the moment it occurs as possible.

One of the clearest reasons for its importance lies in how dramatically customer behaviour can evolve. A perfectly ordinary account may begin to show signs of unusual activity: repeated small deposits, rapid withdrawals, payments routed through unfamiliar channels, or connections to accounts already under scrutiny. These patterns are rarely visible during initial checks but become starkly evident when an institution observes behaviour over time.

Digital transformation has amplified this need. In India, for example, UPI alone processes billions of transactions every month. This growth has brought remarkable convenience but also enabled criminals to experiment with micro-transactions, layered transfers, and mule accounts that move money quietly across the system. Without continuous monitoring, many of these activities slip past unnoticed until substantial damage has been done.

The rise of new lending models has also introduced fresh risks. Instant loans, BNPL arrangements, and digital lending apps operate at a pace that traditional compliance systems were not designed for. Fraudsters often exploit this speed — using stolen identities, synthetic profiles, or coordinated fraud rings to obtain credit and vanish before lenders can respond. Monitoring that runs throughout the customer’s journey offers a far better chance of detecting those patterns early.

Corporate activity, too, has become more complex. Businesses can change directors, restructure ownership, dissolve old entities and create new ones in a relatively short period. Shell companies, circular trading, and related-party transactions make it difficult to assess risk based on static data. Continuous monitoring of MCA filings, court records, financial disclosures, and adverse news helps detect when an apparently healthy company begins showing signs of risk.

Global Regulatory Expectations And India’s AML Requirements

Across the world, regulators have grown increasingly alert to the fluid nature of financial crime. The mechanisms through which money is laundered no longer operate in slow, traceable cycles. They move quickly, quietly and across borders. This shift has pushed global and Indian regulators to place continuous monitoring at the heart of AML frameworks.

Internationally, the gold standard for AML regulation comes from the Financial Action Task Force (FATF). FATF sets the global recommendations that countries are expected to follow, including the requirement for institutions to observe customer activity throughout the relationship, not merely at the outset. FATF stresses that risk profiles must be “kept up to date”, and that institutions must understand whether customer behaviour remains consistent with their declared purpose and background. Many national regulators in Europe, the United States, the Middle East and Southeast Asia have built their rules on these principles.

In the United States, for instance, the Financial Crimes Enforcement Network (FinCEN) requires banks and financial companies to maintain ongoing due diligence and to report suspicious activity swiftly. European authorities, through directives such as the EU’s AMLDs, have made ongoing monitoring a legal obligation, especially for politically exposed persons (PEPs), complex corporate structures, cross-border transfers and high-risk geographies.

India follows the same broad expectations but applies them to a much larger and more diverse financial system. The Prevention of Money Laundering Act (PMLA) is the backbone of India’s AML framework. Under PMLA, every entity classified as a “reporting entity”, including banks, NBFCs, payment companies, mutual fund distributors, brokers, insurers and even some fintechs, must perform continuous due diligence. This involves reviewing transactions, verifying changes in customer information, and updating risk profiles as required.

Financial Intelligence Unit – India (FIU-IND) plays a central role by receiving and analysing reports submitted by institutions. Two reports are central to continuous monitoring:

  • STR (Suspicious Transaction Report) — filed when behaviour indicates possible wrongdoing, even if no crime is confirmed. 
  • CTR (Cash Transaction Report) — tracking cash transactions above specified thresholds. 

Institutions cannot file these reports accurately without robust, ongoing surveillance of customer activity.

The Reserve Bank of India (RBI) has detailed expectations for banks and NBFCs. RBI’s KYC Master Directions mandate periodic KYC updates, enhanced due diligence where required, and scrutiny of aberrant behaviour. Banks must also ensure that customers flagged as high-risk receive more frequent monitoring. Payment companies and digital wallets must combine ongoing monitoring and transaction-pattern analysis.

SEBI, overseeing the securities market, requires brokers, wealth managers, mutual funds and investment platforms to track unusual market activity, suspicious investment patterns, and transactions that do not align with known customer profiles. Given the speed at which securities trades occur, continuous monitoring becomes essential to detect insider trading, market manipulation or fund movements tied to illicit activity.

The insurance sector, regulated by IRDAI, must also maintain ongoing oversight. Insurers need to review premium patterns, early policy surrenders, irregular claim behaviour and unusual refunds, all of which can signal attempts to launder money using insurance products.

What Exactly Gets Monitored In AML?

To understand continuous monitoring properly, it helps to look closely at what is actually being observed. Monitoring is not limited to tracking money moving from one account to another. It is a far wider exercise that brings together behavioural patterns, identity signals, business activities, public information and regulatory lists. Each of these elements reveals a different part of the risk story.

  • Transaction Monitoring

For most people, transaction monitoring is what first comes to mind when thinking about AML. It involves examining transfers, withdrawals, deposits and payments to identify behaviour that does not fit expected patterns. Banks and financial institutions use a mix of rule-based systems and machine learning to detect unusual activity, such as:

  • sudden spikes in transaction volume 
  • repeated small deposits just below reporting thresholds (a tactic known as structuring) 
  • rapid movement of funds between multiple accounts (often called layering) 
  • transfers to or from jurisdictions known for weak controls 
  • activity inconsistent with the customer’s income or profile 

Institutions do not wait for a crime to occur; the aim is to spot signals that suggest something may be wrong. A retail customer who normally sends small, predictable payments suddenly shifting large sums to unfamiliar locations would warrant closer examination.

  • Behavioural Monitoring

Financial behaviour often reveals risk long before transactions alone do. Behavioural monitoring looks at how a customer interacts with financial products over time. This could involve:

  • using new channels that do not match past habits 
  • sudden use of products previously never explored 
  • activity taking place at odd hours or in unusual sequences 
  • connections with new counterparties who themselves display suspicious traits 

For example, a business that consistently works with a small set of vendors suddenly begins making payments to multiple unrelated entities across different states. Even if the amounts are modest, the deviation from its historic pattern may indicate something worth reviewing.

  • Identity Monitoring

Identity-related risk has grown significantly with the rise of instant digital onboarding. Fraudsters increasingly rely on:

  • synthetic identities 
  • duplicate profiles 
  • stolen documents 
  • fabricated combinations of PAN, Aadhaar or mobile numbers 

Continuous monitoring means watching for signs that an identity may have been compromised or misused. Some of these signals include:

  • repeated attempts to open accounts using similar information 
  • mismatched identity details across different financial journeys 
  • sudden appearance of a customer in a negative database 
  • login patterns suggesting account takeover 

Identity monitoring ensures that the person who was originally verified remains the same person engaging with the system.

  • Corporate And Beneficial Ownership Monitoring

When businesses are involved, the complexity is even greater. A company’s risk profile can shift dramatically if:

  • directors change 
  • beneficial ownership structures are altered 
  • the company is struck off or defaults on filings 
  • it appears in litigation related to financial misconduct 

Shell companies and related-party networks often use layers of legitimate-looking entities to move money quietly. Monitoring corporate data over time helps institutions detect when business structures begin to shift in ways that do not align with genuine commercial needs.

  • Sanctions, PEP And Watchlist Monitoring

Sanctions lists identify individuals, companies and organisations that are barred from receiving financial services due to their involvement in suspicious, illegal or politically sensitive activities. Politically Exposed Persons (PEPs) — individuals with high political influence — are not illegal to serve, but they require stronger monitoring due to higher risk of corruption.

Watchlist monitoring involves screening customers against:

  • global sanctions lists such as OFAC, UN, EU 
  • domestic watchlists 
  • PEP databases 
  • regulatory blacklists 
  • internal risk lists 

Because these lists change frequently, institutions cannot rely on one-time checks. Continuous screening is essential to ensure that a customer who was considered safe at onboarding has not been added to a risk list later.

  • Digital Footprint And Adverse Media Monitoring

Adverse media refers to publicly available, credible news reports that link individuals or businesses to allegations of fraud, corruption, financial misconduct, regulatory violations or criminal activity. It serves as an early-warning system.

For instance:

  • an executive charged with embezzlement 
  • a company named in a tax-evasion investigation 
  • a director linked to a ponzi scheme 
  • a business flagged for circular trading 

Such information rarely appears in formal documents at the outset but emerges through media coverage. Continuous monitoring ensures that institutions do not miss these developments and can adjust risk ratings quickly and responsibly.

Tools, Technologies And Data Used For Continuous AML Monitoring

Continuous monitoring depends as much on technology and high-quality data as it does on human judgement. The sheer scale of transactions, customer interactions and corporate activities today makes manual monitoring impossible. Institutions need systems capable of identifying subtle patterns, responding to real-time changes and capturing risks that would otherwise stay hidden. Several technologies now underpin modern AML monitoring frameworks, each contributing to a different part of the risk-detection puzzle.

  • Artificial Intelligence And Machine Learning

Artificial Intelligence (AI) and Machine Learning (ML) sit at the heart of contemporary AML systems. Unlike traditional rule-based systems, which often flag predictable patterns, ML models learn from historical data, recognise behavioural nuances and adapt to evolving typologies of financial crime. These models can:

  • classify transactions based on risk 
  • detect anomalies that deviate from statistical norms 
  • cluster similar activities to expose hidden relationships 
  • predict which accounts are more likely to engage in suspicious behaviour 

Because ML can analyse thousands of variables simultaneously, it is especially useful in spotting sophisticated laundering methods that mimic legitimate transactions. For example, a series of micro-transactions moving through apparently unrelated accounts may be invisible to rule-based engines but evident to a trained ML model.

  • Graph Analytics And Network Detection

Money laundering rarely happens in isolation. It often involves networks of accounts, businesses, intermediaries or digital identities acting in coordinated patterns. Graph analytics allows institutions to examine relationships between entities — who is sending money to whom, how frequently, in what amounts, and through which channels.

Visualising these links helps expose:

  • mule networks 
  • shell-company chains 
  • related-party transactions 
  • circular trading 
  • cross-border laundering clusters 
  • Risk Scoring Engines And Dynamic Profiles

Continuous monitoring works best when customer risk is not treated as a fixed label but as a dynamic attribute. Risk-scoring engines assign a numerical or categorical risk level to each customer based on their activity, identity, geography, financial behaviour and external events. As new information flows in — such as a sudden change in transaction volume, an adverse news mention or a shift in ownership — the score updates automatically.

Dynamic profiling ensures that high-risk customers receive more frequent or thorough monitoring and that low-risk customers are not overburdened with unnecessary checks, improving compliance efficiency.

  • Case Management And Alert Handling Systems

Generating alerts is only half of the process; reviewing them is just as important. Case management systems centralise alerts, documentation, analyst observations and investigation histories. A well-designed system:

  • prioritises high-risk alerts 
  • reduces false positives 
  • maintains audit trails 
  • integrates seamlessly with core banking or platform systems 
  • supports collaboration between analysts, supervisors and compliance officers 

These systems allow institutions to respond swiftly to suspicious activity, generate reports for regulators and maintain transparency in their decision-making.

  • API-Based Integrations And Real-Time Data Flows

Continuous monitoring depends on the flow of fresh information. Modern institutions use APIs (Application Programming Interfaces) to integrate with:

  • sanctions lists 
  • PEP databases 
  • corporate registries 
  • identity-verification systems 
  • negative news sources 
  • payment networks 
  • fraud-risk engines 

API-driven frameworks ensure that the latest updates — whether a change in a company’s director list, a sanctions update, or a new fraud pattern — immediately influence monitoring outcomes.

  • High-Quality Data Sources

Technology is only as strong as the data it analyses. Continuous monitoring relies on accurate, timely and comprehensive datasets, including:

  • transaction logs 
  • customer identification data 
  • corporate filings 
  • beneficial ownership records 
  • litigation and court data 
  • adverse media 
  • sanctions and watchlists 
  • device and behavioural signals 

Institutions that invest in reliable, large-scale data sources are significantly more successful at detecting money laundering early.

Key Challenges In Implementing Continuous Monitoring In AML

While continuous monitoring is central to modern AML frameworks, it is far from simple to implement. Institutions often find that the ideas look straightforward on paper but become complicated once they interact with real customers, legacy systems and fast-moving digital behaviours. The challenges are technical, operational and, at times, cultural. Understanding them makes it easier to appreciate why continuous monitoring requires sustained investment and thoughtful design rather than a single, quick solution.

High Volumes And Velocity Of Data

Today’s financial systems generate staggering amounts of data. In India, the volume of digital transactions — driven by UPI, IMPS, mobile wallets and instant lending apps — has grown to a point where millions of events can take place in a single hour. Monitoring every one of them for risk is not trivial. Institutions must ensure that systems can process data at high speed without slowing down customer experience or missing critical alerts.

The challenge is twofold: scaling the infrastructure and ensuring that the models remain precise despite the enormous data load. Without the right architecture, institutions either overlook suspicious cases or drown in noise.

False Positives And Alert Fatigue

One of the biggest obstacles in AML monitoring is the volume of alerts that are technically “suspicious” but not actually harmful. These false positives consume the time of analysts, slow down investigations and inflate compliance costs. Excessive false alarms also create the risk that genuinely suspicious patterns get lost in the clutter.

Reducing false positives demands better rule calibration, cleaner data, stronger behavioural models and continuous tuning. Institutions with outdated engines or incomplete datasets often struggle with alert fatigue, where teams become overwhelmed by the sheer number of cases requiring manual review.

Fragmented Data Across Multiple Systems

Many organisations store customer, transaction and behavioural data in separate systems that do not naturally communicate with one another. This fragmentation makes it difficult to build a complete view of customer risk. For example, identity data may sit in one repository, transactional logs in another, and adverse media checks in a third.

Continuous monitoring works best when systems are integrated and data flows freely with context. When that does not happen, risk signals appear diluted, delayed or inconsistent.

Evolving Fraud And Laundering Techniques

Criminals rarely stick to the same methods for long. As monitoring systems become more sophisticated, fraud networks innovate to escape detection. In recent years, India has seen:

  • coordinated mule-account operations 
  • fraud rings using synthetic identities 
  • cross-border crypto flows 
  • layering through small digital-wallet transfers 
  • shell companies using complex ownership structures 

A static monitoring framework cannot keep pace with this evolution. Institutions must regularly upgrade rules, enhance ML models and incorporate new data sources to stay ahead.

Shortage Of Skilled AML Analysts

AML is a specialised domain, requiring analysts who can interpret patterns, understand regulations, and distinguish between unusual behaviour and genuinely suspicious activity. The demand for such talent has grown faster than the supply. Smaller fintechs and NBFCs, especially, find it difficult to build teams large enough to handle complex monitoring requirements.

Operational And Regulatory Pressure

Continuous monitoring requires not just technology but robust governance. Institutions must:

  • document their methodologies 
  • justify every risk decision 
  • maintain audit trails 
  • respond quickly to regulatory notices 
  • update policies in line with new laws 

For many organisations, especially high-growth digital players, these obligations can feel overwhelming. A monitoring lapse not only weakens internal controls but also exposes the company to penalties, reputational damage and loss of customer trust.

Comparing Traditional vs AI-Enabled Continuous Monitoring

A concise comparison highlights why modern institutions are shifting towards AI-driven systems:

AspectTraditional MonitoringAI-Enabled Monitoring
Detection MethodFixed rules, predictableLearns from behaviour, adaptable
False PositivesHighSignificantly lower
SpeedSlower, batch-basedReal-time or near-real-time
Risk CoverageLimitedBroader, multi-dimensional
Network DetectionWeakStrong via graph analytics
ScalabilityConstrainedHigh, suited to digital ecosystems

Best Practices For Building An Effective Continuous Monitoring Framework

Building a reliable continuous monitoring framework is not a matter of installing a system and waiting for it to work. It is a strategic exercise that blends technology, governance, data quality and human judgement. Institutions that succeed usually follow a set of disciplined practices, refined over time, that help them detect risk early while keeping compliance processes manageable and efficient.

Start With A Clear, Risk-Based Approach

At the core of every effective AML programme lies the principle of risk-based monitoring. Not all customers pose the same level of risk, and not all products carry the same exposure. A retail savings account, a cross-border remittance channel and a high-frequency trading account do not require identical levels of scrutiny.

A risk-based approach involves:

  • identifying categories of customers based on risk 
  • determining appropriate monitoring intensity for each segment 
  • reviewing risk ratings periodically 
  • applying enhanced controls to high-risk profiles 

This approach ensures resources are directed where they matter most, rather than treating every customer as a potential threat.

Integrate Data So The Full Picture Is Visible

Fragmented data is the enemy of effective monitoring. Institutions must aim for an integrated view that brings together:

  • identity details 
  • transactional histories 
  • behavioural signals 
  • device and location information 
  • company data 
  • adverse news 
  • sanctions and PEP outcomes 

When these elements are analysed together, patterns become clearer. A transaction that looks normal in isolation may be suspicious when seen in context with adverse media, unusual login patterns or changes in beneficial ownership.

Integration also allows institutions to move away from reactive compliance and towards proactive risk management.

Tune Rules And Models Regularly

Rules that remain unchanged for years quickly become ineffective. Financial crime trends shift, new laundering methods emerge, and customer behaviour evolves. Institutions must continuously refine:

  • rule thresholds 
  • anomaly detection settings 
  • ML model parameters 
  • typology libraries 
  • network-detection logic 

This tuning process prevents both false positives and blind spots. It also ensures that monitoring systems remain aligned with the institution’s risk appetite and regulatory expectations.

Combine Automation With Expert Review

While advanced systems can identify suspicious behaviour, human judgement remains crucial. Analysts interpret context, understand customer history, and make informed decisions that algorithms cannot fully replicate.

A balanced framework typically includes:

  • automated detection of anomalies 
  • prioritisation of alerts based on severity 
  • queueing of cases for analysts 
  • structured investigation workflows 
  • escalation mechanisms for high-risk cases 

Automation ensures speed; human review ensures accuracy.

Maintain Strong Governance And Documentation

Regulators expect institutions to demonstrate not only that they monitor continuously but also how they do it. Governance is essential for transparency and accountability.

Key practices include:

  • documenting monitoring rules 
  • maintaining version histories 
  • recording investigation outcomes 
  • preserving audit trails 
  • ensuring policy alignment with regulations 

Strong governance also helps institutions respond confidently during audits or regulatory reviews, avoiding penalties linked to inadequate monitoring controls.

Cultivate A Skilled AML Workforce

No monitoring system is effective without people who understand how to interpret its outputs. Institutions benefit from investing in training that covers:

  • evolving typologies 
  • regulatory requirements 
  • investigative techniques 
  • suspicious transaction reporting 
  • system usage and data interpretation 

A knowledgeable workforce reduces errors and improves response times, strengthening the institution’s overall compliance posture.

Stay Updated With Regulatory Developments

AML standards undergo frequent updates. Whether it is a change in sanctions lists, a new FATF recommendation or adjustments to India’s PMLA rules, institutions must keep pace.

Regular policy reviews, compliance audits and cross-border regulatory tracking help ensure that the monitoring framework does not lag behind evolving expectations.

Continuous Monitoring In India: Sector-Wise Breakdown

The need for continuous monitoring becomes even clearer when we examine how different parts of India’s financial ecosystem operate. Each sector carries its own risk profile, servicing patterns and customer behaviours. What qualifies as “suspicious” in a retail bank may look entirely normal in a payments company or a stockbroking platform. Understanding these differences helps illustrate why continuous monitoring cannot be built as a one-size-fits-all model.

Banks And Scheduled Commercial Institutions

Banks sit at the centre of India’s formal financial system, handling everything from savings accounts and business loans to foreign remittances and large-value transfers. They therefore carry the broadest AML responsibilities. Continuous monitoring in banks focuses on:

  • unusual activity across savings and current accounts 
  • structured deposits aimed at avoiding reporting thresholds 
  • misuse of remittance corridors 
  • sudden changes in business turnover 
  • large cash withdrawals inconsistent with historical behaviour 

Banks also monitor international flows more closely because India is a high-remittance market, both inbound and outbound. Any unusual patterns in cross-border payments require careful scrutiny, especially when involving jurisdictions known for weak regulatory oversight.

Non-Banking Financial Companies (NBFCs)

India’s NBFC sector has grown rapidly, offering loans, leasing products, gold finance, microfinance and other credit-led services. Many customers of NBFCs operate outside the traditional banking ecosystem, which brings unique risks. Continuous monitoring focuses on:

  • rapid loan take-ups and early closures 
  • inconsistent repayment behaviour 
  • unusual borrower-lender networks 
  • repeated use of similar identity documents across multiple applications 
  • changes in business activity for SME customers 

For NBFCs offering unsecured or high-velocity credit products, the absence of continuous monitoring can significantly increase exposure to fraud rings and synthetic identity misuse.

Fintechs And Digital Lending Platforms

Fintechs move faster than any other financial segment. In a matter of minutes, a customer can apply for credit, undergo digital KYC, receive disbursement and begin repayment. This speed is both a benefit and a vulnerability.

Continuous monitoring in fintechs typically covers:

  • device-based risk indicators 
  • behavioural patterns on apps 
  • mismatches between declared income and repayment behaviour 
  • coordinated attempts by fraud networks to exploit instant approvals 
  • unusual activity across linked wallets, UPI handles or virtual accounts 

Given the scrutiny on digital lending in India, especially after several regulatory interventions, fintechs cannot afford monitoring lapses.

Payments And Wallet Companies

The rapid growth of UPI, IMPS and mobile wallets has redefined India’s payments infrastructure. While these platforms push convenience, they also attract high-velocity fraud.

Continuous monitoring focuses on:

  • micro-transaction bursts 
  • mule-account activity 
  • repeated peer-to-peer transfers with no economic purpose 
  • transfers to suspicious merchants 
  • velocity spikes around certain dates or times 
  • geographical anomalies (transactions originating far from usual locations) 

Payments companies rely heavily on behavioural and pattern-based analytics because traditional AML indicators are often too slow for real-time environments.

Insurance Providers

Insurance is often used as a secondary channel for money laundering, particularly through:

  • early policy surrenders 
  • frequent changes in beneficiaries 
  • irregular premium payments 
  • overpayments followed by refunds 
  • single-premium policies with large ticket sizes 

Continuous monitoring helps insurers ensure that premium behaviour aligns with customer profiles and that policy movements do not hide illicit funds.

Stockbrokers, Mutual Funds And Securities Platforms

The securities market introduces different kinds of risks. Some laundering techniques involve:

  • high-volume trades designed to mask flows 
  • entry and exit within short time spans 
  • circular trading within related entities 
  • using investment accounts linked to shell companies 
  • suspicious cross-holdings in demat accounts 

Continuous monitoring helps detect behaviour inconsistent with investor risk profiles or typical market participation patterns.

Crypto Exchanges And Virtual Asset Platforms

Although still evolving in India’s regulatory landscape, virtual asset service providers (VASPs) face some of the highest AML risks. Monitoring in this sector requires:

  • blockchain-analytics integration 
  • tracing wallet-to-wallet flows 
  • identifying mixers and tumblers 
  • spotting unusually large stablecoin movements 
  • detecting wallet clusters tied to international fraud rings 

As global norms tighten, monitoring in the crypto space continues to become more sophisticated.

How AuthBridge Supports Continuous AML Monitoring

Continuous monitoring may sound like a purely technological challenge, but in practice it is a data challenge just as much. Institutions can only detect suspicious behaviour if they have access to reliable identity intelligence, accurate corporate information, up-to-date watchlists, and ongoing signals that reveal changes in risk. This is where AuthBridge’s core strengths become relevant. Although widely known for background verification and digital KYC, several of its services operate directly at the heart of lifecycle AML monitoring.

Identity Intelligence That Strengthens Ongoing Due Diligence

One of the biggest risks in AML is identity inconsistency — when the customer who was verified during onboarding is no longer the person interacting with the system. AuthBridge’s identity stack supports this layer of monitoring in several ways:

  • Aadhaar and PAN validation to ensure that documents remain genuine and unaltered 
  • Face verification and liveness detection to reduce impersonation or account takeover 
  • Device-level risk signals to identify unusual login behaviour 
  • Cross-journey identity matching that detects repeated use of the same identity patterns across different applications 

These capabilities help institutions maintain confidence that the person using the service is the same person who was originally verified — a fundamental requirement for continuous AML oversight.

Corporate Intelligence For Monitoring Businesses Over Time

AML risks are heightened when organisations deal with businesses that undergo structural changes. A company may alter its beneficial ownership, change directors, be struck off, or appear in litigation long after its onboarding. AuthBridge’s corporate intelligence suite helps institutions detect these shifts by tracking:

  • Ministry of Corporate Affairs (MCA) filings 
  • changes in directorship and beneficial ownership 
  • business status updates 
  • compliance defaults 
  • adverse litigation patterns 

This is especially valuable for banks, NBFCs, payment aggregators, enterprise buyers and lending platforms that serve SMEs or large vendor networks. Monitoring corporate evolution is central to preventing shell companies and related-party structures from misusing financial products.

Watchlist, Sanctions And PEP Screening That Keeps Risk Profiles Current

Since sanctions and watchlists are updated frequently, institutions cannot rely on one-time screening. AuthBridge’s capabilities in this space support ongoing monitoring by providing:

  • updated PEP data 
  • global and domestic sanctions lists 
  • politically exposed profiles 
  • enforcement and regulatory actions 
  • negative media indicators 

This ensures that a customer who was safe at the start of the relationship does not go unnoticed if added to a risk list later. In modern AML, this “second line of sight” is essential.

Negative Database And Court-Record Monitoring For Emerging Red Flags

Criminal proceedings, FIRs, court filings and investigative reports often surface risks far earlier than formal regulatory actions. AuthBridge maintains large negative databases and court-linked intelligence sources that help institutions identify:

  • individuals newly named in financial-crime cases 
  • businesses involved in fraud or misappropriation 
  • directors facing litigation linked to economic offences 
  • entities with repeated dispute histories 

These signals support early-warning mechanisms for continuous monitoring.

API-Driven Re-Screening For Lifecycle Monitoring

True continuous monitoring requires not only data but the ability to re-screen customers seamlessly. AuthBridge’s API-led infrastructure enables institutions to:

  • run periodic monitoring cycles automatically 
  • trigger event-based re-checks (e.g., unusual transaction bursts) 
  • keep risk scores updated 
  • integrate monitoring into onboarding, underwriting, or vendor management workflows 

This aligns with global expectations under FATF and domestic requirements under PMLA, where institutions must demonstrate that customer profiles remain up to date.

Conclusion

Continuous monitoring has become the backbone of modern AML practice, not because regulations demand it, but because the financial world no longer stands still. Identities shift, businesses evolve, and transactions move at a pace that leaves no margin for outdated, one-time checks. Institutions that monitor continuously are better equipped to detect subtle risks, respond early and safeguard customer trust in a landscape increasingly shaped by digital speed and sophisticated fraud. As India’s financial ecosystem grows in scale and complexity, the need for reliable identity intelligence, corporate transparency and ongoing risk signals becomes indispensable. By enabling these layers of insight, AuthBridge strengthens the foundation on which effective AML frameworks are built, helping institutions stay vigilant, compliant and resilient in a system where vigilance is not optional but essential.

RBI Master Direction September 2025 PA

RBI’s Updated Guidelines For Payment Aggregators 2025: Key Details

Introduction

On 15 September 2025, the Reserve Bank of India (RBI) issued the Master Direction on Regulation of Payment Aggregators (PAs). This consolidated framework supersedes earlier circulars — the 2020 and 2021 guidelines on Payment Aggregators and Gateways, and the 2023 directions on Cross-Border Payment Aggregators.

The new Direction has been issued under the powers conferred by Section 18, read with Section 10(2) of the Payment and Settlement Systems Act, 2007, together with Section 10(4) and Section 11(1) of the Foreign Exchange Management Act, 1999. It harmonises regulations for online, physical and cross-border aggregation of payments, introducing a common compliance regime for banks, non-banks, authorised dealer (AD) banks and scheduled commercial banks.

Key Definitions Under The RBI’s New Payment Aggregator Guidelines 2025

To understand the scope of the 2025 Master Direction, it is essential to first look at the definitions provided by the Reserve Bank of India. These definitions set the base for regulating Payment Aggregators (PAs) and Payment Gateways (PGs).

  1. A cash-on-delivery transaction is a merchant transaction in which banknotes or currency notes, being legal tender in India, are offered or tendered at the time of delivery of goods and services.
  2. Contact Point Verification (CPV) refers to the physical verification of the merchant’s address or place of business.
  3. E-commerce refers to the buying and selling of goods and services, including digital products, conducted over digital and electronic networks. For this definition, the term ‘digital and electronic network’ includes networks of computers, television channels, and other internet applications used in an automated manner, such as web pages, extranets and mobile platforms.
  4. An inward transaction refers to any transaction involving the inflow of foreign exchange, while an Outward transaction consists of the outflow of foreign exchange.
  5. A Marketplace is an e-commerce entity that provides an information technology platform on a digital or electronic network to facilitate transactions between buyers and sellers.
  6. A Merchant means an entity or marketplace that sells goods, provides services, or offers investment products. This also includes exporters and overseas sellers.
  7. Payment channel refers to the method or manner through which a payment instruction is initiated and processed in a payment system.
  8. A Payment Aggregator (PA) is an entity that facilitates the aggregation of payments made by customers to merchants through one or more payment channels, using the merchant’s interface (physical or virtual), to purchase goods, services, or investment instruments. Subsequently, it settles the collected funds to the merchant. The Directions categorise PAs into three types:
  • PA–Physical (PA–P): Facilitates transactions where the acceptance device and payment instrument are physically present in proximity.
  • PA–Cross Border (PA–CB): Facilitates aggregation of cross-border payments for current account transactions permissible under FEMA, through the e-commerce route. Two sub-categories exist under PA–CB: inward transactions and outward transactions.
    • It is clarified that non-bank entities authorised as AD Category-II, and facilitating current account transactions not prohibited under FEMA (other than purchase or sale of goods or services), do not fall within the purview of PA–CB business.
    • Similarly, a card transaction where the foreign exchange settlement is facilitated by a card network and the aggregator receives payment in local currency is not treated as PA–CB activity.
  • PA–Online (PA–O): Facilitates transactions where the acceptance device and payment instrument are not present in proximity at the time of payment.
  1. A Payment Gateway (PG) is defined as an entity that provides the technology infrastructure to route and facilitate the payment transaction processing without handling funds.

Finally, terms such as Central KYC Records Registry (CKYCR), Officially Valid Document (OVD), equivalent e-document, digital KYC, and Video-based Customer Identification Procedure (V-CIP) carry the same meanings as set out in the RBI’s Master Direction on Know Your Customer (2016), as amended from time to time.

Authorisation For Payment Aggregator Business

The Master Direction distinguishes between banks and non-bank entities operating as a Payment Aggregator. Here are the differences between banks and non-banks operating as PAs:

  • Banks do not require a separate authorisation from the RBI to provide PA services. Their existing powers and supervisory framework govern their activities.
  • Non-bank entities, however, must seek explicit authorisation from the RBI under the Payment and Settlement Systems Act, 2007. Only companies incorporated under the Companies Act, 2013, are eligible to apply.

To operationalise this requirement, the RBI has mandated that all non-bank Payment Aggregators submit their applications through the designated portal. Those who fail to apply by 31 December 2025 must wind down their PA business operations by 28 February 2026.

Capital Requirements For Payment Aggregators

To ensure that only entities with sufficient monetary capacity operate as PAs, the RBI has imposed a phased capital requirement:

  • At the time of application, a non-bank Payment Aggregator must demonstrate a minimum net worth of ₹15 crore.
  • By the end of the third financial year from the date of authorisation, this net worth must rise to ₹25 crore.

For this purpose, net worth is calculated in line with the Companies Act and relevant accounting standards. Compulsorily convertible preference shares may be included, but deferred tax assets are specifically excluded.

Governance And Management

The RBI has raised governance standards for Payment Aggregators in line with their growing role in handling public funds. Every PA is expected to be professionally managed, with its promoters and directors meeting the central bank’s fit and proper criteria. This entails solid financial integrity, a reputation for honesty, and freedom from disqualifications such as insolvency or conviction.

RBI has also closed the door on ownership changes slipping through unnoticed. Any takeover or acquisition of control, whether direct or indirect, requires prior approval from the RBI. This ensures that entities entrusted with merchant and customer funds remain under the regulator’s watch even when corporate structures shift.

To embed accountability, Boards of Payment Aggregators must frame policies on risk management, information security, and customer protection. These policies must not be a one-time exercise but must be subject to periodic review.

Dispute Resolution Framework

The RBI has mandated a time-bound framework for dispute resolution and refunds, aligned with its earlier Turn Around Time (TAT) prescriptions for failed transactions.

Payment Aggregators must enter into legally enforceable agreements with merchants and acquiring banks. These contracts must clearly allocate responsibility for settlement, refunds, and handling of disputes, reducing ambiguity in the payments chain.

Equally important is transparency for customers. Refund policies must be disclosed upfront, so payers know how their funds will be handled in the event of a reversal. Each PA must also appoint a grievance redressal officer and provide an escalation matrix to track and resolve complaints efficiently.

Security, Fraud Prevention And Risk Management

Every Payment Aggregator must implement a comprehensive risk management framework, including fraud prevention, suspicious activity monitoring, and controls safeguarding customer information.

Compliance with internationally recognised standards is compulsory. Aggregators must adhere to Payment Card Industry – Data Security Standards (PCI-DSS) and Payment Application – Data Security Standards (PA-DSS) where relevant. 

To verify adherence, Payment Aggregators must undergo an annual audit by a CERT-In empanelled auditor. This ensures independent validation of cybersecurity and system integrity. In addition, the Directions mandate compliance with RBI’s Cyber Resilience and Digital Payment Security Directions, 2024.

Data handling is another area where obligations are explicit. All payment system data must be stored in India, per the RBI’s 2018 data localisation circular. 

General Directions For Payment Aggregators

RBI has laid down a series of general directions that shape day-to-day business conduct for Payment Aggregators:

  • Contractual exclusivity: Aggregators may only facilitate payments for merchants with valid contracts. This ensures accountability and prevents misuse of aggregator platforms for unauthorised transactions.

  • Marketplace restriction: PAs are prohibited from running their own marketplaces. This prevents conflicts of interest between operating as a payments intermediary and competing as a merchant platform.

  • Merchant Discount Rate (MDR): PAs must comply fully with RBI’s prescriptions on MDR. Importantly, they are required to ensure that charges are transparently disclosed to merchants.

  • Refund rules: Refunds must, by default, be processed back to the original payment method. The only exception is when the customer opts for an alternative account under the same ownership.

  • Authentication norms: Using ATM PINs as an authentication factor is explicitly disallowed for card-not-present transactions.

Special Directions For Cross-Border Payment Aggregators

Entities facilitating payments for imports or exports via the e-commerce route must comply with additional safeguards to prevent misuse of outward remittances and to ensure alignment with FEMA.

Key provisions include:

  • Segregation of funds: Aggregators must maintain separate accounts for inward and outward flows. Inward and outward remittances cannot be commingled.

  • Transaction limits: Outward transactions are capped at ₹25 lakh per transaction. This ceiling prevents the misuse of aggregator channels for large-scale capital transfers.

  • Banking arrangements: Only Authorised Dealer (AD) Category-I–banks can be used to maintain collection accounts for inward (InCA) and outward (OCA) flows. This ensures settlement happens only through banks with full foreign exchange authorisation.

  • Settlement currency: Non-INR settlement is permitted only in cases where the merchant is an Indian exporter directly onboarded by the aggregator. For other cases, settlement must be in Indian Rupees.

  • Regulatory reporting: Cross-border PAs must provide sufficient data to their AD banks for reporting into RBI’s Export Data Processing and Monitoring System (EDPMS) and Import Data Processing and Monitoring System (IDPMS).

KYC And Due Diligence

Merchant onboarding lies at the heart of the Directions. RBI has imposed obligations that are closely aligned with its broader KYC Master Directions:

  • Complete due diligence: Aggregators must conduct comprehensive Customer Due Diligence (CDD) of all merchants, using officially valid documents, PAN, and other identifiers.

  • Simplified process for small merchants: A streamlined onboarding process may be applied when a merchant’s annual domestic turnover does not exceed ₹40 lakh, or where export turnover does not exceed ₹5 lakh. This involves verifying PAN, conducting Contact Point Verification (CPV), and collecting an officially valid document (OVD).

  • Background Verification and categorisation: Aggregators must validate the background of merchants, classify them under appropriate Merchant Category Codes (MCCs), and ensure that their names are accurately reflected in customer-facing transactions.

  • Monitoring: Onboarding is not a one-time exercise. PAs are responsible for continuous monitoring of merchants, including watchlist screening, tracking changes in legal status, and observing for adverse media.

  • Registration with FIU-IND: Non-bank aggregators must register with the Financial Intelligence Unit – India (FIU-IND) and adhere to reporting standards under the Prevention of Money Laundering Act.

  • Legacy merchants: All existing merchants must comply with these requirements by 31 December 2025. Merchants not verified by then must be re-onboarded from 1 January 2026.

Escrow Accounts And Settlement Requirements

The Directions mandate that all non-bank Payment Aggregators maintain merchant funds in escrow accounts with Scheduled Commercial Banks. For cross-border activity, separate accounts are required: an Inward Collection Account (InCA) for receipts from overseas customers and an Outward Collection Account (OCA) for payments made by Indian customers to overseas merchants. Funds relating to inward and outward transactions must be kept segregated.

Settlement Framework

  • Existing non-bank PAs must migrate to the escrow arrangement within two months of receiving RBI authorisation.

  • Credits and debits to the escrow account are restricted to transactions permitted explicitly under the Directions, ensuring that merchant funds are not diverted for unrelated purposes.

  • Interest may be earned only on the core portion of the escrow balance, calculated as the average of the lowest daily balances in each fortnight over the preceding 26 fortnights. This provision allows recognition of a stable minimum balance without enabling misuse of settlement float.

  • Following separate arrangements, escrow accounts must not be used for cash-on-delivery (COD) transactions.

Certification And Reporting

  • Quarterly: Payment Aggregators must obtain auditor certification confirming compliance with escrow guidelines.

  • Annually, the auditor and the escrow bank must certify adherence to RBI requirements.

Compliance And Reporting Obligations

Payment Aggregators are subject to extensive compliance and reporting requirements under the Directions.

  • Monthly: Aggregators must report transaction statistics to the Reserve Bank, covering volumes and values across different payment channels.

  • Quarterly: They must obtain an auditor’s certificate confirming compliance with escrow account operations and a certificate from the bank maintaining the escrow account on credits and debits.

  • Annual: Every aggregator must submit a net worth certificate, an information systems and cyber security audit report, and confirmation of compliance with the governance and operational provisions of the Directions.

  • Event-based: Any change in promoters, directors, or key managerial personnel must be communicated to the Reserve Bank, supported by a declaration confirming compliance with the fit-and-proper criteria.

How Can AuthBridge Streamline Your Compliance Under RBI’s New Directions?

Meeting RBI’s new master directions requires both robust governance structures and scalable verification infrastructure. AuthBridge’s solutions are aligned to support entities in implementing these requirements:

  • Merchant Onboarding And KYC/CDD
    RBI requires full customer due diligence, including PAN, CKYCR, OVD checks, and Contact Point Verification for merchants. AuthBridge enables this through automated identity verification APIs, digital address verification, and V-CIP for high-risk profiles.
  • Ongoing Monitoring And Due Diligence
    The Directions emphasise continuous monitoring of merchants, including adverse news screening and changes in legal status. AuthBridge provides automated monitoring tools and dynamic risk scoring, allowing compliance teams to act on early warning signals.
  • Duplicate and Mule Account Detection
    With Address Augmentation across 12–13 independent datasets (including NIDs and logistics service providers), AuthBridge helps identify inconsistencies, link identities across data points, and flag suspicious mule and duplicate accounts early.
  • AML And FIU-IND Reporting
    Non-bank aggregators must register with FIU-IND and comply with SAR/STR reporting. AuthBridge offers workflows that automate case detection and reporting, reducing the operational burden on compliance teams.
  • Skip Tracing for Dormant Accounts
    Dormant accounts present severe issues, particularly when registered email or phone contacts are unresponsive. AuthBridge’s Mobile-to-Address API with address scoring enables banks to trace customers through fresh, activity-based address signals, ensuring balances are credited to the rightful owner before closure.
  • Governance And Fit-And-Proper Checks
    RBI mandates promoters and directors to meet fit-and-proper criteria and requires risk management and customer protection policies. AuthBridge supports this with director background checks, conflict-of-interest screening, and governance-focused due diligence services.
Top-7-Customer-Onboarding-Solutions-In-India-blog-image

Top 7 Customer Onboarding Solutions In India

What Is Customer Onboarding?

Customer onboarding guides a new customer from the point of sign-up to the moment they see value in your product or service. Effective onboarding is critical in regulated sectors like banking, insurance, and fintech, including identity checks, document verification, and compliance with KYC and AML regulations.

Done well, onboarding builds trust, shortens time to value, and reduces drop-offs. Done poorly, it can cause frustration and churn before the relationship begins.

Key Points To Remember In Customer Onboarding

  • Compliance comes first – In India, customer onboarding must meet regulatory requirements like e-KYC, Video KYC, CKYC registry checks, AML, and sanctions screening.
  • Frictionless experience – Customers expect fast, digital-first experiences: pre-filled forms, mobile-friendly design, and minimal document re-submission.
  • Trust and securityLiveness detection, consent capture, and secure storage are essential to protect the business and the customer.
  • Time to value (TTV) – The sooner a customer experiences value, the more likely they are to stay. Automated workflows and guided onboarding reduce delays.
  • Analytics and tracking – Drop-off rates, completion times, and error rates must be measured to improve continually.

How To Choose Customer Onboarding Software In India

When evaluating platforms, businesses should consider the following:

  • Regulatory coverage
    Seek support for Aadhaar-based e-KYC (where applicable), PAN verification, GSTIN checks, Video KYC, and AML/sanctions screening.
  • Workflow flexibility
    Ensure the software can handle straight-through processing as well as exception handling. Project-style templates and client portals are often required.
  • Integration ecosystem
    A strong onboarding platform integrates with CRMs, core banking or insurance systems, payment gateways, and e-signing tools.
  • Scalability and security
    Cloud-native solutions with ISO or SOC certifications, data residency compliance, and strong encryption practices are critical.
  • Customer experience features
    Guided flows, multilingual support, mobile responsiveness, and automated reminders enhance adoption.
  • Commercial clarity
    Understand whether pricing is per API call, per user, or per project, and check for add-on costs like storage or premium connectors.

7 Best Customer Onboarding Solutions In India

Customer onboarding is no longer just a box-ticking exercise. It has become a critical differentiator for businesses in India, especially in regulated industries like banking, insurance, and fintech. Choosing the right onboarding platform can mean the difference between a seamless, compliant journey and one riddled with delays, drop-offs, and risks.

Below are seven of the best customer onboarding solutions available in India today, in no particular order:

1. AuthBridge

AuthBridge offers one of India’s most comprehensive onboarding platforms, designed to balance regulatory compliance with a smooth customer experience. The company combines digital identity verification, document management, due diligence, and automation at scale.

Key Capabilities:

  • Digital KYC & Video KYC (V-CIP):
    Real-time facial recognition, liveness detection, OCR, and geo-tagging. Video-based KYC is designed to cut turnaround times by up to 90% and reduce costs by as much as 70%.

  • AML & Risk Screening:
    Anti-Money Laundering checks, adverse media monitoring, and reputation screening through proprietary databases like Vault and Negative Image Search.

  • Third-Party Onboarding (OnboardX):
    A dedicated platform for onboarding vendors, distributors, gig workers, and other third parties with multi-channel initiation, progress monitoring, and due diligence powered by over a billion proprietary records.

  • Document Execution (SignDrive):
    Digital signing workflows that eliminate the friction of physical paperwork, with secure, auditable e-signatures.

  • Financial Data Intelligence:
    Bank Statement Analyser for automated classification of income, expenses, and potential fraud indicators, helping insurers and lenders speed up underwriting.

  • Insurance-Specific Accelerators:
    Tailored solutions for insurers, including real-time policyholder verification and Pre-Issuance Verification Calls (PIVC), with AI-led calls reducing PIVC turnaround times by up to 80%.

  • Integration & APIs:
    Plug-and-play APIs for PAN, Aadhaar DigiLocker, GSTIN and other verifications, plus integrations with HRMS, CRMs, and ERPs.

2. TrackWizz

TrackWizz focuses heavily on regulated financial sectors, offering an integrated suite for client lifecycle management.

Services Offered:

  • Central KYC (CKYC) submission and management.

  • AML and sanctions screening with transaction monitoring.

  • Automated onboarding workflows for high-net-worth and institutional clients.

  • Insider trading compliance and regulatory reporting (FATCA, CRS).

3. KYC Hub

KYC Hub is a global onboarding platform with solutions built for compliance-heavy markets, including India.

Services Offered:

  • Automated Digital KYC and Video KYC.

  • Perpetual KYC with ongoing risk assessment.

  • AML screening, fraud prevention, and dynamic risk scoring.

  • Document verification powered by AI and APIs.

  • Customisable workflows to adapt to business requirements.

4. Salesforce Financial Services Cloud

Salesforce provides a powerful onboarding module within its Financial Services Cloud, which is trusted globally and adapted for Indian institutions.

Services Offered:

  • Digital client onboarding with guided journeys.

  • Automated document collection and e-signatures.

  • CRM integration to unify customer data during onboarding.

  • Workflow automation for account origination and compliance checks.

5. Newgen Software

Newgen delivers AI-driven customer onboarding solutions designed for banks and financial institutions.

Services Offered:

  • End-to-end digital account opening (deposits and loans).

  • Video KYC for remote onboarding.

  • AI and ML-driven risk assessment for faster approvals.

  • Account maintenance automation, including re-KYC and updates.

6. OnRamp

OnRamp is built for businesses looking to provide structured and transparent onboarding experiences.

Services Offered:

  • A customer-facing portal for clear visibility of steps.

  • Internal project dashboards for teams to manage tasks and timelines.

  • Ready-to-use templates and playbooks to accelerate onboarding.

7. FlowForma

FlowForma is a no-code workflow automation tool that helps enterprises digitise their onboarding journeys.

Services Offered:

  • Customisable onboarding workflows with dynamic forms.

  • Deep integration with Microsoft 365 applications.

  • AI Copilot supports building and managing workflows.

  • Mobile-ready experiences for distributed teams.

Conclusion

For enterprises that value both compliance and customer experience, AuthBridge offers a proven, future-ready solution. Other platforms such as TrackWizz, KYC Hub, Salesforce, Newgen, OnRamp, and FlowForma also deliver strong capabilities, each excelling in specific domains. The choice ultimately depends on your industry, scale, and integration needs.

Businesses that adopt the proper solution now will win customer trust faster and build long-term resilience in an increasingly regulated market.

RBI FREE-AI Guidelines

RBI’s FREE-AI Framework: Key Highlights Summarised

RBI’s Push For Responsible AI In Financial Services

The Reserve Bank of India has released its Framework for Responsible and Ethical Enablement of AI (FREE-AI) at a time when the financial sector is moving rapidly from experimental deployments to mainstream adoption of artificial intelligence. For banks, insurers and non-banking financial companies, they now know that AI can no longer remain an ancillary tool. It is now central to the way institutions assess credit, monitor risks, and engage with customers, and it must be governed accordingly.

The framework lays down guiding principles and operational expectations that marry innovation with prudence. It acknowledges the efficiency and inclusion gains AI can unlock, while making clear that opacity, bias, and weak oversight could destabilise financial markets and corrode public trust. The RBI’s emphasis on board-level responsibility, structured model governance, and mandatory transparency obligations signals a regulatory shift, from permitting fragmented experimentation to demanding institution-wide accountability.

For the BFSI leadership, this is not merely a compliance update. It is a strategic inflexion point. Institutions that can integrate AI responsibly, embedding explainability, fairness and resilience into their models, stand to capture competitive advantage. Those who cannot may find themselves facing heightened supervisory scrutiny, reputational damage, and an erosion of customer confidence.

Opportunities Of AI In BFSI

For India’s financial sector, the RBI report is less about unveiling new possibilities and more about lending institutional weight to changes already underway. Artificial intelligence is no longer a speculative tool; it is shaping the way balance sheets are built, risks are priced, and customers are retained. The numbers are eye-catching; global estimates place potential banking productivity gains in the range of $200–340 billion a year, but the more telling developments are visible on the ground.

Take credit underwriting. Traditional scorecards that relied on income proofs and bureau history are being supplemented with data trails from GST filings, telecom usage, and even e-commerce behaviour. This is not simply innovation for its own sake. For lenders battling high acquisition costs and thin margins, alternate credit models mean access to new segments without compromising prudence. The inclusion dividend, bringing thin-file borrowers into the fold, is a by-product, though one with profound consequences for financial deepening.

Fraud detection is another front where AI is moving the needle. Global banks that have invested in AI-led validation tools report material reductions in false positives and payment rejections. In India, where digital transactions run into billions each month, even a modest improvement in accuracy translates into meaningful savings and, more importantly, sustained trust in digital channels.

Customer engagement is evolving as well. Multilingual voice bots, embedded in UPI or account aggregator frameworks, are starting to blur the lines between technology and financial literacy. The promise here is not just cost reduction through automation, but the creation of service models that feel accessible to a farmer in Vidarbha or a shopkeeper in Guwahati, clients who have historically been underserved by the formal system.

The report also nods to a larger structural opportunity: the alignment of AI with India’s digital public infrastructure. If Aadhaar and UPI represented the pipes of a new financial order, AI could well become the pressure valve, enabling real-time risk scoring, personalised nudges, and context-aware service delivery. For institutions, this is not a question of whether AI will matter, but how quickly they can adapt it to their existing frameworks without eroding safeguards.

Risks And Challenges Of AI Highlighted By RBI

If the opportunity side of AI feels expansive, the risks outlined by the RBI are equally sobering. The report makes it clear that unchecked adoption could destabilise both firms and markets. This is not rhetorical caution; the vulnerabilities are real and already visible.

The first is model risk. AI systems often behave like black boxes, powerful in prediction, opaque in logic. A credit model that misclassifies a borrower, or a fraud system that repeatedly flags genuine payments, is not merely a technical glitch. It can mean reputational damage, regulatory penalties, and erosion of customer confidence. The RBI rightly notes that bias in training data or poorly calibrated algorithms can hard-wire discrimination into financial processes.

Operational risks follow close behind. AI reduces human error in many processes, but it also amplifies the cost of mistakes when they occur at scale. A single point of failure in a real-time payments environment could cascade through millions of transactions. Market stability itself is not immune: history remembers the “flash crash” of 2010, and algorithmic misfires in a more AI-saturated environment could prove even more destabilising.

Third-party dependency adds another layer. Most Indian banks and NBFCs lean heavily on external vendors for AI models, cloud services, and integration layers. That concentration risk leaves institutions exposed to interruptions, contractual blind spots, and even geopolitical vulnerabilities. The report is blunt on this: outsourcing AI without iron-clad governance is an open invitation to risk.

Cybersecurity risks are no less pressing. AI is a double-edged sword here: it strengthens defence, but it also lowers the cost and sophistication threshold for attackers. Deepfake fraud, AI-engineered phishing, and data-poisoning attacks are already hitting financial institutions globally. For a sector built on trust, the reputational consequences of one high-profile breach could be devastating.

And then there is the risk of inertia. The RBI points out that institutions which resist AI adoption may find themselves doubly vulnerable, unable to counter AI-driven fraud and left behind by more agile competitors. In a sector where margins are tightening, standing still is itself a risk strategy.

The FREE-AI Framework Explained

The RBI’s Committee has attempted something unusual in Indian regulatory practice: to codify a philosophy for AI adoption rather than issue narrow compliance checklists. The FREE-AI framework — short for Framework for Responsible and Ethical Enablement of AI — is built around seven “Sutras” and six strategic pillars. Taken together, they are intended to guide how regulated entities design, deploy and govern artificial intelligence.

At the heart of the framework lie the Seven Sutras — principles that set the moral and operational compass:

  • Trust is the foundation. AI systems must inspire confidence not only in their outcomes but also in their process.

  • People first. Human oversight and consumer interest cannot be sacrificed at the altar of efficiency.

  • Innovation over restraint. The regulator signals it does not want to stifle progress, provided safeguards are in place.

  • Fairness and equity. Models must avoid systemic bias that could exclude vulnerable groups.

  • Accountability. Responsibility must sit with identifiable decision-makers, not be diffused into algorithms.

  • Understandable by design. Black-box systems that cannot be explained will not withstand scrutiny.

  • Safety, resilience and sustainability. AI must be stress-tested for shocks, cyber threats and long-term viability.

To move these ideals into practice, the report maps them against six strategic pillars. Three are enablers of innovation, infrastructure, policy, and capacity, and three are risk mitigators, governance, protection, and assurance. Under these sit 26 specific recommendations: from the creation of shared infrastructure and financial-sector sandboxes to board-approved AI policies, mandatory audits, and consumer disclosure requirements.

What is notable is the tone of the framework. It does not treat risk controls as an afterthought but places them on equal footing with innovation. A tolerant approach is suggested for low-risk AI use cases, particularly those that advance financial inclusion, but higher-stakes deployments will be subject to tighter scrutiny. 

AI Adoption And Use Cases: What RBI’s Surveys Show

The RBI conducted two surveys in 2025 — one by the Department of Supervision covering 612 regulated entities and another by the FinTech Department covering 76 institutions with 55 CTO/CDO follow-ups. Together, they capture nearly 90% of the sector’s assets, making them a credible reflection of the state of play.

Adoption Levels

  • Overall adoption is thin: only 20.80% (127 of 612) entities reported using or building AI solutions.

  • Banks: larger commercial banks are more active, but adoption still centres on limited functions.

  • NBFCs: 27% of 171 surveyed have live or developing use cases.

  • Urban Co-operative Banks (UCBs): Tier-1 UCBs — none; Tier-2 and Tier-3 report usage in single digits.

  • ARCs: none reported adoption.

This confirms that AI penetration is still largely confined to bigger balance sheets with stronger tech capabilities.

Complexity Of Models

Most reported applications use rule-based systems or moderate machine learning models. More advanced architectures, deep learning, neural networks, or generative stacks, are rare in production. The comfort zone remains models that can be explained and slotted into legacy IT frameworks without destabilising compliance.

Infrastructure Choices

  • 35% of entities using AI host models on public cloud.

  • The balance prefers private cloud, hybrid, or on-premise deployments, reflecting ongoing caution around data control, privacy, and outsourcing risks.

Use Cases (583 Applications Reported)

The RBI categorised 583 distinct applications across the surveyed entities:

  • Customer support15.60%

  • Credit underwriting13.70%

  • Sales and marketing11.80%

  • Cybersecurity and fraud detection10.60%

  • Other emerging use cases – internal administration, coding assistants, HR workflows, and compliance automation are rising but not yet mainstream.

This distribution illustrates a preference for low-to-medium risk operational functions rather than core balance-sheet exposures.

Generative AI

Interest in generative AI is widespread but tentative. In the FinTech Department’s sample of 76, 67% of institutions said they were exploring at least one generative use case. Yet these were overwhelmingly internal pilots: knowledge assistants, report drafting, code generation. Customer-facing deployments remain scarce due to unease about data sensitivity, unpredictable outputs, and the absence of clear explainability mechanisms.

Governance And Control Mechanisms

Perhaps the most telling findings relate to safeguards. Adoption often happens without adequate governance:

  • Interpretability tools (e.g., SHAP, LIME): only 15% reported use.

  • Audit logs: 18%.

  • Bias and fairness validation: 35%, and mostly pre-deployment rather than continuous.

  • Human-in-the-loop oversight: 28%.

  • Bias mitigation protocols: 10%.

  • Periodic audits: 14%.

  • Model retraining: 37%, but ad hoc in many cases.

  • Drift monitoring: 21%.

  • Real-time performance monitoring: 14%.

Reading The Numbers

The survey findings point to a sector that is experimenting but not yet institutionalising AI. Adoption is selective, shallow, and uneven across segments. The concentration of activity in larger banks and NBFCs highlights both the opportunity and the risk: systemic players are experimenting at scale without consistent controls, while smaller institutions risk being left behind entirely.

Inclusion, Digital Public Infrastructure And Sector-Specific Models

The report is unequivocal about AI’s role in widening formal finance without diluting prudence. It points to alternate data—utility payments, mobile usage patterns, GST filings and e-commerce behaviour—as credible signals for underwriting thin-file or new-to-credit borrowers, particularly MSMEs and first-time users. This is not an argument for laxity; it is an argument for better signals, especially where bureau history is sparse.

Inclusion, however, is not only about scorecards. The report emphasises multilingual access and low-friction channels that meet users where they are. AI-powered chatbots for guidance and grievance redress, and voice-enabled banking in regional languages for the illiterate or semi-literate, are explicitly flagged as near-term, high-impact levers. The intent is straightforward: reduce the cognitive and linguistic barriers that keep millions from using formal services confidently.

A second plank is the convergence with Digital Public Infrastructure (DPI). India’s rails—Aadhaar, UPI and the Account Aggregator framework—are treated as the substrate on which AI can enable personalisation and real-time decisioning at a population scale. The report is explicit: conversational AI embedded into UPI, KYC strengthened through AI in tandem with Aadhaar, and context-aware service via Account Aggregator are practical upgrades, not distant aspirations. To avoid concentration advantages, the report also moots AI models offered as public goods so that smaller and regional players can participate meaningfully.

On the modelling side, the committee pushes beyond generic LLM enthusiasm and asks a pointed question: Should India develop indigenous, sector-specific foundation models for finance? The rationale is not industrial policy for its own sake; it is risk and fit. A model that does not reflect India’s linguistic and operational diversity risks urban-centric bias and poor performance in real-world Indian contexts. General-purpose models, trained largely on English and Western corpora, will not reliably handle India’s multilingual and domain-specific needs.

Accordingly, the report outlines two practical directions. First, Small Language Models (SLMs): narrow, task-bound models that are faster to train, cheaper to run, and easier to govern, particularly when fine-tuned from open-weight bases for specific financial tasks. Second, “Trinity” models built on Language-Task-Domain combinations—e.g., Marathi + Credit-risk FAQs + MSME finance, or Hindi + Regulatory summarisation + Rural microcredit—to ensure regulatory alignment, multilingual inclusion, and operational relevance while keeping compute budgets realistic. The report notes these systems can be built quickly with moderate resources—a pragmatic route for Indian institutions.

Finally, the report widens the lens to the near-horizon. Autonomous agent patterns (using protocols like MCP and agent-to-agent messaging) could shift finance from task automation to decision automation—for instance, an SME’s agent negotiating with multiple lender-agents for real-time offers and execution. The paper also flags privacy-enhancing technologies and federated learning for collaborative training without raw-data exchange—important for inclusion use cases where data fragmentation and privacy risks otherwise stall progress. 

Barriers And Governance Gaps

The surveys surface a consistent set of impediments that explain why adoption is shallow outside a handful of large institutions. Chief among them are the talent gap, high implementation costs, patchy access to quality training data, limited computing capacity, and legal uncertainty. Smaller players, already stretched on capex and compliance, asked for low-cost, secure environments to experiment before committing to production.

Beyond economics, the risk picture is clear. Institutions flagged data privacy, cybersecurity, governance shortcomings, and reputational exposure as the principal concerns. Many remain wary of pushing advanced models into live workflows because of opacity and unpredictability—and the governance demands that follow. The implication is obvious: the more consequential the decision (credit, fraud, claims), the higher the bar for control and audit.

On internal readiness, the gap is structural. Only about one-third of respondents—mostly large public-sector and private banks—reported any Board-level framework for AI oversight. Only about one-fourth said they have formal processes to mitigate AI-related incidents. In many institutions, AI risks are loosely folded into generic product approval routines rather than being managed through a dedicated risk vertical. Training and staff awareness are thin, limiting the organisation’s ability to handle evolving risks.

Data governance is fragmented. Most entities lack a dedicated policy for training AI models. Key lifecycle functions—data sourcing, preprocessing, bias detection and mitigation, privacy, storage and security—are scattered across IT and cybersecurity policies. Data lineage and traceability systems, essential for accountability and reliable models, are missing in many legacy estates. Access to domain-specific, high-quality structured data remains a persistent pain point.

Even where AI is in use, safeguards are uneven. Of the 127 adopters, only 15% reported using interpretability tools; 18% maintain audit logs; 35% perform bias/fairness validation, mostly at build-time rather than in production. Human-in-the-loop is present in 28%, but bias-mitigation protocols sit at 10%, and regular audits at 14%. Periodic retraining is reported by 37%, drift monitoring by 21%, and real-time performance monitoring by just 14%—figures that underscore why supervisors are pressing for stronger model lifecycle controls.

Capacity building is patchy. A few institutions have launched training programmes, industry partnerships and centres of excellence, but talent remains scarce and efforts are fragmented. Respondents also emphasised the need to raise customer awareness so that AI-enabled services are better understood and trusted at the front line.

Finally, the demand from the industry is explicit: 85% of deep-dive respondents asked for a formal regulatory framework, with guidance on privacy, algorithmic transparency, bias mitigation, use of external LLMs, cross-border data flows, and a proportional, risk-based approach that allows safe innovation while tightening controls where stakes are high. 

Regulatory Trajectory: Proportionality, Outsourcing, Consumer Disclosures

RBI’s stance remains technology-agnostic but expects AI to be governed within the existing lattice of IT, cyber, digital lending and outsourcing rules, with incremental AI-specific clarifications layered on top where needed.

Proportionality (what to expect): the Committee signals a consolidated issuance to stitch AI-specific expectations—disclosures, vendor due diligence on AI risks, and cyber safeguards—into current regulations, rather than creating a separate AI rulebook.

Outsourcing (clarity on scope):

  • If an RE embeds a third-party AI model inside its own process, treat it as internal use—the RE’s standard governance and risk controls apply.

  • If the RE outsources a service and the vendor uses AI to deliver it, that is outsourcing; contracts should explicitly cover AI-specific governance, risk mitigation, accountability and data confidentiality, including subcontractors.

Consumer protection (minimums): customers should know when they are dealing with AI, have a means to challenge AI-led outcomes, and access robust grievance redress. These expectations flow from existing consumer circulars and are to be read as applicable to AI.

Digital lending (auditability): AI-based credit assessments must be auditable, not black boxes; data collection must be minimal and consent-bound, including for DLAs/LSPs.

Cyber/IT (extend controls to AI): apply access control, audit trails, vulnerability assessment and monitoring to AI stacks, mindful of data poisoning and adversarial attacks.

In short: expect a risk-based consolidation of AI expectations across the existing rule set, explicit outsourcing language for vendor-delivered AI services, plain-English disclosures to customers, and auditable model decisions for high-stakes use cases.

Operational Safeguards: Policy, Monitoring, And Incident Reporting

RBI’s framework expects AI to be governed as a first-class risk. That means formal policy, live monitoring, clear fallbacks, and an incident regime that can withstand supervisory scrutiny.

Board-Approved AI Policy. Institutions should maintain a single, actionable policy that: inventories AI use cases and risk-tiers them; fixes roles and accountability up to Board/committee level; codifies the model lifecycle (design, data sourcing, validation, approval, change control, retirement); sets minimum documentation standards; and defines training for senior management through to frontline teams. The policy should also spell out third-party controls (due diligence, SLAs, subcontractor visibility, right to audit) and the cadence for periodic review.

Data And Documentation. Keep an auditable trail of what went into and came out of each model: data sources and legal basis (consent/minimisation), preprocessing steps, versioned training sets, feature lineage, hyperparameters, and inference-time logs where feasible. Retention should align with existing data and consumer regulations.

Pre-Deployment Testing. High-impact models should face structured validation: representativeness checks on datasets; back-testing and challenger comparisons; fairness/bias testing on protected cohorts; stability tests across segments and time; and adverse scenario tests (including attacks such as prompt injection, data poisoning, adversarial inputs, inversion/distillation where relevant). Approval gates and sign-offs should be recorded.

Production Monitoring. Treat AI as “always in observation”:

  • Performance and error-rate tracking with thresholds for alerts and human review.

  • Drift detection on data and outcomes; defined triggers for retraining or rollback.

  • Continuous fairness checks where decisions affect customer access, pricing, or claims.

  • Access controls, audit trails and tamper-evident logs for models and data.

  • Change management for any update to data, code, thresholds, or prompts—including roll-back plans.

Human-In-The-Loop And Explainability. For high-stakes calls (credit, claims, fraud flags, adverse onboarding outcomes), ensure a human override path and an explanation that can be shown to customers and auditors. Record when and why overrides occur.

Business Continuity For AI. Define safe-fail modes: a kill-switch, degraded service (e.g., revert to prior approved model or rules), and manual operations where required. Map these to specific processes (payments, lending, onboarding) so continuity steps are executable under time pressure.

Vendor Oversight (When AI Is In The Service Chain). Contracts should name AI-specific obligations: model governance standards, data segregation and confidentiality, geo/sovereignty constraints, transparency on sub-processors, audit rights, security posture, and incident notification timelines with evidence packs. Where a third-party model is embedded inside your own process, apply your internal controls as if it were built in-house.

Customer Safeguards. Provide plain-English disclosure when an interaction or decision is AI-enabled, outline how customers can contest outcomes, and route challenges to trained staff. Keep redress timelines and decision records auditable.

Incident Reporting (Annexure Lens). Prepare to log and report AI incidents using a consistent template. At minimum capture: use case and model details; trigger and time of detection; impacted customers/systems/financials; severity; root cause; immediate containment; longer-term remediation and prevention; and named contacts. Link incident thresholds to your monitoring triggers and BCP so escalation is automatic rather than ad hoc.

Enablers: Innovation Sandbox And Sector Collaboration

The report does not view responsible AI as a compliance burden alone; it proposes concrete enablers to help institutions adopt safely and at speed.

AI Innovation Sandbox. A supervised, time-bound environment where banks, NBFCs and fintech partners can test AI use cases with real-world constraints and clear guardrails. The intent is to de-risk early pilots, surface model and data issues before scale, and document learnings in a format that can be audited and reused.

Shared Infrastructure And Public Goods. Sector access to curated datasets, evaluation suites, and compute on fair terms—especially for smaller and regional players. The emphasis is on domain-relevant benchmarks (credit, fraud, AML, KYC) and lightweight, explainable models that can run economically and be governed by existing risk functions.

Sector-Specific Models And Tooling. Practical focus on small language models and narrow task models tuned to Indian finance (languages, products, processes). Tooling includes bias and drift tests, red-team playbooks for adversarial inputs, and out-of-the-box explainers suitable for customer-facing decisions.

Standard Templates And Policy Kits. Model cards, data lineage registers, change-control logs, and incident report formats that align with supervisory expectations. These reduce time to compliance and create comparable evidence across institutions.

Capacity And Knowledge-Sharing. Board and senior management briefings, communities of practice for CRO/CTO teams, and joint exercises on model failures and recovery. The goal is consistent judgement across firms on when to escalate, when to roll back, and how to evidence decisions.

Vendor And Outsourcing Hygiene. Clearer procurement language for AI components—governance standards, transparency on sub-processors, audit rights, geo/sovereignty constraints, and incident-notification obligations—so external capabilities can be used without importing opaque risks.

Alignment With National AI Safety Efforts. Testing, assurance, and benchmarking to be interoperable with the emerging national safety and standards ecosystem, so results from one setting can inform supervisory reviews across the sector.

How AuthBridge Helps BFSI Align With FREE-AI

RBI’s framework sets clear expectations: evidence, accountability, explainability, and recoverability. AuthBridge’s stack lines up well against that bar, helping institutions shift from pilots to governed production without losing speed.

What The Framework Expects vs What You Can Operationalise With AuthBridge

FREE-AI Expectation

What BFSI Needs In Practice

How AuthBridge Helps

Clear governance and auditability

A single source of truth for AI/KYC decisions; model/use-case inventory; change logs; evidence on tap for internal audit and supervisory review

Board-ready policy and register templates; decision records with time-stamped artefacts; exportable audit packs across KYC, onboarding and screening flows

Explainable outcomes for high-stakes calls

Human-review paths, reasons you can show a customer or examiner, and an override trail

Decision explainers for onboarding flags, AML hits and risk scores; maker-checker workflows; override capture with rationale

Data minimisation and consent

Verifiable consent, least-data processing, and traceable lineage from source to decision

Consent capture embedded in Video-KYC and digital forms; field-level lineage and retention controls aligned to your policy

Continuous monitoring and bias/drift checks

Live quality gates, alerting, retraining triggers, and back-testing

Performance dashboards, drift alerts, threshold tuning; challenger vs champion comparisons where applicable

Resilience and safe-fail

Fallbacks when models or sources misbehave; continuity during outages

Kill-switch to revert to approved rulesets; degraded modes and manual paths for onboarding and verification

Outsourcing hygiene

Contracts that name AI obligations; visibility into sub-processors; audit rights

Standard clauses, evidence packs, and vendor reporting formats that match RBI’s emphasis on accountability

Consumer safeguards

Disclosure when AI is in play; channels to contest outcomes; fast redress

Plain-English notices in flows; case escalation to trained reviewers; decision journals to support responses

Conclusion

The RBI’s FREE-AI framework marks a decisive shift in how artificial intelligence will be viewed in Indian finance: not as an optional add-on but as a regulated capability that demands the same rigour as credit, capital or liquidity management. For BFSI institutions, the task is twofold—embrace the efficiency and reach AI enables, while embedding the safeguards that preserve trust and systemic stability. Those that move early will not only stay compliant but will also earn the confidence of customers and regulators alike. With AuthBridge’s AI-driven verification, diligence and compliance solutions, the sector can operationalise these expectations today—turning regulatory alignment into a competitive advantage.

Tenant Verification in Co-living space

India’s Co-living Boom & The Need For Tenant Verification

If you’ve landed on this page, you’re likely one of these people:

  1. A co-living owner anxious about new laws and eager to scale safely
  2. An aspiring tenant (a student, working professional, or single woman), trying to explore the best accommodation options and find a new home in the city that’s both stylish and secure.
  3. Or maybe you’re an investor peering into the co-living boom, keen to bet on spaces that won’t collapse under legal or safety pressure.

Co-Living Has Now Gotten Mainstream

Walk through Bengaluru’s HSR Layout, Gurugram’s CyberHub, or Mumbai’s Bandra-Kurla Complex. Most of the faces you see, whether they are students, coders, experienced professionals, designers, or management trainees, did not grow up in this area. They’ve moved for work, for study, for ambition, for autonomy. 

This is the engine behind the explosion of co-living in India. Once a boutique idea, co-living is valued at $40 billion in 2025. Nearly half of the co-living residents are professionals; the rest are students, women, and digital nomads, all wanting not just an address, but a way of life.

Why PGs And Flats Are Losing Their Edge

Let’s look at 2025 and how things have changed: PGs (paying guest accommodations) and old-school rentals no longer feel as welcoming as they once did.
You arrive in a new city. You meet a broker and pay a massive deposit. You sign a run-of-the-mill, four-page contract with a landlord whose temperament you can’t anticipate. Wi-Fi, if it exists, is patchy. Cleaning is ad hoc. Bills you thought were settled suddenly aren’t. If anything goes wrong, a leak, a theft, a dispute, you’re stuck with a WhatsApp group and crossed fingers.
For women, the series of events is even trickier: safety, privacy, and support can feel like luxuries rather than guarantees.

Co-living feels like turning the tables altogether. Managed by professional teams, with digital payments, 24/7 support, and curated social calendars, it’s meant to feel effortless, modern, and transparent. The promise is more than a room; it’s a sense of belonging, with Wi-Fi, gym, lounge, cleaning, and repairs included in an honest, all-in rent.

Co-Living vs. PGs, By The Numbers

A shared PG room in a Big city might cost ₹5,000 – ₹12,000 a month, which may seem cheaper on paper, but it rarely includes Wi-Fi, cleaning, or reliable repairs. Single rooms or premium PGs can cost ₹15,000 – ₹30,000, with hidden costs, slow response times, and a landlord who may never answer the phone.
Co-living, by contrast, typically charges ₹9,000–₹18,000 for a shared room, and upwards for a private studio. What you get, though, is no surprise bills, digital onboarding, dedicated maintenance, and a team that’s responsible for your peace of mind.
Is it more expensive? Sometimes, on paper. Is it a better value? Almost always. But the real difference is who you’re sharing your space with, and how you know you’re safe.

Safety, Security, And The Role Of Tenant Verification

Let’s be honest – the amenities in the world don’t matter if you can’t trust your neighbours.

For young students, especially women, moving to these cities for the first time brings in unspoken anxiety. For parents, sending their children into the unknown makes things even tougher.
A few years ago, most rental operators didn’t bother much with background checks. Police verification was a formality if it happened at all.
But as co-living has gone corporate, as occupancy rates have soared, and as investors have poured in significant investments, safety and verification have become the price of entry.

What Does Tenant Verification Look Like Today?

  1. It starts with digital onboarding: prospective residents submit government ID, address, and sometimes employment or student proof through a secure portal.
  2. Next, police verification: the operator submits these details through the city’s or state’s official system for a criminal background check. No clearance, no keys.
  3. Then, digital contracts: everything, rules, rent, rights, responsibilities, is clear, signed digitally, and easily accessible.
  4. Finally, record-keeping: every document, every clearance, every police receipt is archived, so if authorities ask for proof, it’s there in minutes.


This is about peace of mind for residents, owners, and investors. But not every operator gets this right. Some still rely on paper or skip checks for “regulars,” or ignore renewals.

The Legal Consequences Of Not Verifying Tenants

The Bharatiya Nyaya Sanhita (BNS), Section 223, makes it a punishable offence for any owner, including co-living operators, to withhold or skip police-verified background checks.
Goa’s 10,000 rupees-per-unverified-tenant penalty was a serious step on this front. However, the real story is across India’s big cities. Pune, Chandigarh, Dehradun, Bengaluru, and Mumbai authorities are cracking down, levying mass fines, filing FIRs, and even blacklisting non-compliant landlords.

Why? Because a single bad tenant can have severe repercussions on many, including the industry’s reputation. Goa’s crackdown came after a tragic crime involving an unvetted tenant. Pune and Chandigarh have prosecuted non-compliant operators. Dehradun police fined nearly four hundred property owners in a single sweep. 

Tenant Verification In Uttar Pradesh

The Uttar Pradesh Police has recently launched Operation Pehchaan across major cities, including Noida and Lucknow, to make tenant verification mandatory. Under this initiative, landlords are required to register tenant details either on the official police website or through the UPCOP app.

The verification must be completed before renting out the property or within one month of occupancy. It applies to every tenant, including multiple occupants residing at the same address.

Once the details are submitted online, the local police station will conduct a physical verification, and landlords are expected to fully cooperate with the process. Landlords must also keep photocopies of key tenant documents, such as a recent photograph, Aadhaar card, mobile number, and permanent address proof.

In case a tenant is found to be involved in any criminal activity and the landlord has failed to register their details, legal action will be initiated against the landlord.
For foreign nationals, landlords are additionally required to submit Form C and inform the local police authorities.

Best Practices For Tenant Verification

If you’re running a co-living brand, here’s the playbook for 2025:

  • Digitise everything: Paper is your enemy. Use secure portals for document collection, police verification, and digital contracts.
  • Partner wisely: Solutions like AuthBridge are designed for this ecosystem, scalable, law-aware, fraud-proof, and audit-ready.
  • Educate your team: Everyone from the front desk to the regional manager must know the drill.
  • Communicate with residents: Make verification a badge of pride and explain why it matters.
  • Prepare for audits: Keep logs, batch reports, and digital proof in order. When the police come knocking, you want to be the operator with everything filed, not the one scrambling for last month’s paperwork.

Best Practices For Tenants Looking For Co-Living Spaces

If you’re looking for a new home, here’s your checklist:

  • Ask about verification: Is everyone who lives here police-verified? Can you show me your process?
  • Look for digital onboarding: If you’re filling out paper forms, red flag. AuthBridge manages everything online.
  • Check the contract: Is it digital, clear, and easy to access?
  • Safety for women: Seek spaces with female-only floors or wings, CCTV, and responsive support.
  • Community matters: The best operators foster real community- events, shared spaces, a sense of belonging.
  • Support: Can you reach management day or night?
    If any of this feels fudged, walk away. There are too many good options now to settle for less.

Best Practices For Investors: Due Diligence

If you’re thinking of investing in co-living, your questions should go beyond occupancy rates and cap tables.

  • Ask for compliance logs: How are tenants verified? Are background checks policed and documented?
  • Audit a sample: Randomly pick a few leases, are the digital contracts, police clearances, and KYC all present and correct?
  • Know the red flags: Paper documentation, patchy verification, vague responses about audits or city enforcement.

The brands that win today are the ones that treat verification as a core strength, not a bureaucratic chore.

Conclusion

India’s co-living boom is about more than beds and amenities. It’s about reimagining urban trust for residents, operators, and investors alike.

For residents, robust tenant verification means safety, clarity, and a home you can believe in. For operators, it’s the foundation of scale, compliance, and investor confidence. For investors, it’s the marker of a brand built to last.

In a country where city life is being reinvented by the month, the co-living spaces that thrive will be the ones that make verification visible, seamless, and central to their promise, not just an afterthought or a legal headache.

How to avoid deepfake scam user onboarding

5 Ways To Avoid Deepfake Scam In Customer Onboarding

Introduction

Deepfake technology has emerged as a significant threat to digital security, particularly during customer onboarding. Fraudsters increasingly use this technology to impersonate genuine customers, bypassing traditional identity verification systems. In this blog, we’ll explore how deepfake scams are impacting customer onboarding and the best strategies to counter these threats using advanced detection technologies, process optimisations, and security best practices.

What Are Deepfake Scams?

Understanding Deepfake Technology

Deepfakes are a type of synthetic media generated using artificial intelligence and machine learning models, particularly Generative Adversarial Networks (GANs). These technologies allow fraudsters to create incredibly realistic fake media, videos, images, and even audio that mimic real people with near 100% accuracy.

In customer onboarding, deepfakes are used to deceive identity verification systems by creating fake videos of individuals that closely resemble their real counterparts. With advancements in AI, these deepfakes are becoming harder to detect, making it easier for fraudsters to bypass traditional verification mechanisms.

How Deepfake Scams Target Customer Onboarding

The primary vulnerability lies in digital onboarding systems that rely heavily on video-based verification, such as those used in Know Your Customer (KYC) processes. Fraudsters use deepfake technology to create convincing fake videos, often bypassing facial recognition, liveness detection, or other biometric checks.

Deepfake scams pose a significant threat in India, where digital onboarding processes are becoming increasingly important, especially with services like Aadhaar linking. Fraudsters could create fake identities, using manipulated videos to bypass security systems, leading to fraudulent account creation, financial theft, and important data breaches.

The Risks Of Deepfake Scams In Customer Onboarding

Financial Losses

Deepfake scams directly expose businesses to financial risks. Fraudsters who get access to accounts via deepfake manipulation can perform illegal activities such as money laundering, fraudulent loan applications, or unauthorised transactions. In India, the rise in digital banking and mobile payments makes financial fraud using deepfakes a serious concern. Financial institutions, e-commerce platforms, and fintech companies could face major financial losses if their security systems aren’t up to the challenge. Moreover, Indian banks and financial institutions face strict KYC/AML regulations, making it even more important to prevent fraud. 

Reputational Damage

The reputational risk is one of the most damaging repercussions of deepfake scams. If a company allows deepfake videos to bypass their onboarding system, it will damage the trust customers place in their brand. As digital onboarding is becoming the norm, especially in sectors like banking, insurance, and e-commerce, the public perception of a company’s security protocols plays a critical role in retaining customers.

For instance, if a fintech company in India allows deepfake fraud to occur, the public backlash could be severe. News of such incidents can go viral, causing a loss of customer confidence, reduced user engagement, and a negative impact on the company’s stock value or market position.

Legal And Compliance Risks

India has stringent laws around data privacy and financial fraud. The Personal Data Protection Act aims to regulate how businesses collect and handle personal data. Companies operating in sectors like banking and e-commerce must also adhere to KYC and AML regulations. Deepfake scams can bypass these identity checks, resulting in a breach of compliance obligations. If deepfake fraud occurs and is linked to an institution’s failure to comply with KYC regulations, the company could face lawsuits, regulatory scrutiny, and hefty penalties from the RBI.

Increased Operational Costs

As deepfake scams become more prevalent, businesses will need to invest more in advanced detection technologies, such as AI-powered deepfake detection systems and liveness detection tools. These technologies, while effective, can be expensive to implement and maintain, increasing operational costs for companies.

Moreover, businesses will need to allocate resources for manual reviews of flagged cases, which could further increase the workload on customer service and fraud prevention teams. This additional overhead can detract from the overall efficiency of the onboarding process.

Intellectual Property Theft And Identity Fraud

Deepfake technology allows fraudsters to impersonate not only customers but also high-level executives or key stakeholders in the company. In a sophisticated scam, fraudsters could create fake videos of executives to perform social engineering attacks, such as requesting confidential information or authorising financial transfers.

For example, an employee could be tricked into revealing sensitive company data after receiving a video message from a CEO or senior executive that appears entirely legitimate. In India, where digital platforms are heavily used for business communication, these types of scams can lead to intellectual property theft and severe corporate security breaches.

Impact On Customer Experience

Customer experience is pivotal in any industry, but particularly in sectors like fintech, banking, and e-commerce, where trust and security are integral to success. Deepfake scams that bypass customer verification can frustrate legitimate customers, leading to lengthy account verification processes or even account freezes, as companies scramble to address the fraud.

In India, where digital literacy is still growing in certain regions, these complications can deter users from completing their onboarding or even cause them to abandon the process altogether. The negative user experience could reduce conversion rates, leading to lost business and revenue.

5 Tips To Prevent Deepfake Scams In Customer Onboarding

1. Implement Video KYC with Liveness Detection

Using video KYC along with liveness detection is the first line of defence against deepfake scams. Liveness detection ensures that customers are physically present during the onboarding process, making it harder for scammers to use deepfake videos or images.

2. Use AI-Powered Deepfake Detection Tools

AI-based deepfake detection tools can automatically scan video content for discrepancies, such as unnatural lighting, facial movement irregularities, or mismatched audio. Tools like Sensity AI and Deepware Scanner are designed to detect deepfake videos and flag them for further review.

3. Multi-Factor Authentication (MFA)

Implement multi-factor authentication (MFA) in addition to video KYC. Using two or more forms of verification, like facial recognition, OTPs, and fingerprint scanning, adds another layer of security, making it much harder for fraudsters to bypass the system using deepfake technology.

4. Cross-Platform User Verification

By cross-referencing data submitted during onboarding with other trusted platforms, companies can verify the authenticity of the person. This cross-checking process adds an extra layer of validation and is essential for preventing deepfake fraud in India, where government IDs are widely used for verification.

5. Collaborate With An Industry-Leading Customer Onboarding Service Provider

Working with a provider like AuthBridge means that businesses benefit from the expertise and ongoing support of an experienced team. They will help implement, maintain, and update the latest technologies designed to prevent deepfake fraud, offering best practices and assistance to navigate any challenges that arise during the onboarding process. This partnership ensures that businesses remain proactive in adapting to emerging security threats, offering customers a seamless and secure experience.

Utilising Advanced Technology For Enhanced Security

AI And Blockchain For Secure Onboarding

Combining AI and blockchain can provide an extremely effective and secure onboarding process. While AI helps detect deepfake fraud through facial recognition and video analysis, blockchain can ensure that the entire verification process is recorded in an immutable and transparent ledger. This combination makes it incredibly difficult for fraudsters to manipulate records.

In India, where Aadhaar-based identity systems are frequently used for verification, blockchain can serve as an additional layer of security by providing a tamper-proof audit trail of the customer onboarding process. Blockchain technology ensures that every action taken during the onboarding process is securely recorded, reducing the chances of fraudulent manipulation.

  • AI detects fraudulent activities by analysing visual and auditory cues.
  • Blockchain records all actions, making it nearly impossible to alter records.

Real-Time Video Analysis

Real-time video analysis tools can detect deepfake fraud as it happens. Using machine learning models, these tools continuously scan video data for inconsistencies, such as facial movements or lighting issues that deepfakes commonly exhibit. With the rapid advancements in computer vision and AI, these tools can now detect deepfakes in real-time during video-based onboarding processes.

This process helps businesses instantly flag suspicious activities without needing to manually review the entire video. This is particularly crucial in sectors where time-sensitive decisions are made, such as banking, lending, and insurance in India, where real-time processing is critical to maintain operational efficiency.

Legal And Compliance Considerations For Preventing Deepfake Scams

Ensuring Regulatory Compliance

In India, businesses must comply with various data protection and financial regulations. Companies are legally obligated to protect their customers’ data, and preventing fraud is a key component of this responsibility.

Deepfake scams not only expose businesses to fraud but also to compliance risks. If a company allows deepfake fraud to slip through its onboarding system, it could face severe legal consequences for breaching privacy laws or failing to meet regulatory requirements. Regulatory bodies such as the Reserve Bank of India (RBI) and Securities and Exchange Board of India (SEBI) impose strict penalties for non-compliance, which can include fines and even the suspension of operations.

To stay compliant:

  • Regular audits should be performed to ensure deepfake detection measures are robust and up to industry standards.
  • Businesses should continuously update their systems in line with the evolving regulatory landscape.

Maintaining Data Privacy

Data privacy is a significant concern when handling sensitive customer information. Deepfake detection tools, especially those powered by AI, should be carefully evaluated to ensure that they do not violate data privacy regulations such as GDPR or India’s PDPB. These tools must be integrated in a way that respects user consent and ensures that data is processed securely.

  • User Consent: Ensure customers are informed about the use of AI in the verification process.
  • Data Protection: Implement encryption and secure storage methods to protect data from breaches.

Conclusion

As deepfake technology advances, businesses must take proactive steps to secure their customer onboarding processes from fraud. The risks of financial loss, reputational damage, and regulatory penalties are significant, especially in India, where digital transformation is rapidly evolving. By integrating AI-powered detection tools, multi-factor authentication, blockchain for audit trails, and real-time video analysis, companies can safeguard against deepfake scams, ensuring both compliance and customer trust. Implementing these strategies now is essential to stay ahead of emerging threats and protect your business and customers from fraud.

QCommerce FDA case

Ensuring Regulatory Compliance In The Quick Commerce Space

The fast-growing quick-commerce industry, characterised by ultra-fast deliveries from dark stores, has undoubtedly moulded the e-commerce space. However, as with all these sectors, it is not immune to scrutiny from regulatory bodies. In recent months, the Maharashtra Food and Drug Administration (FDA) has ramped up inspections of quick-commerce facilities, uncovering significant non-compliance issues, particularly in food safety.

Government inspections have revealed a concerning pattern of operational failures. Key violations have included the lack of proper food business licenses, expired stock being stored next to fresh items, and unhygienic storage conditions. In some cases, inspections found that dark stores, small, unstaffed facilities designed for rapid order fulfilment, had failed to meet even the most basic health and safety standards required by food safety regulations. 

With such serious violations surfacing, the FDA has immediately suspended operations at affected facilities. Any failure to meet compliance requirements could result in severe penalties, business shutdowns, and long-term reputational damage.

The Issue At Hand: Regulatory Crackdown In Quick-Commerce

The quick-commerce sector, known for its promise of ultra-fast deliveries, has faced increased scrutiny from regulatory bodies in recent weeks. In a recent incident, the Maharashtra Food and Drug Administration (FDA) took immediate action after discovering significant lapses in the food safety practices at a dark store in Pune. The store, which operated as part of a well-known quick-commerce platform, was found to violate multiple food safety and operational regulations.

Following a surprise inspection, the FDA uncovered significant findings. The store lacked the necessary food business license, a key requirement for any facility engaged in the sale or distribution of food. In addition to this, inspectors discovered several health and safety violations, including the storage of expired products alongside fresh stock. The facility’s storage conditions were deemed unhygienic, and in some areas, the lack of proper temperature control posed a risk to food safety.

These findings were a direct violation of the Food Safety and Standards Authority of India (FSSAI) guidelines, which regulate food handling and storage in India. The FDA’s response was swift, suspending the food business license of the dark store and halting its operations. This move by the FDA has significant implications, not only for the brand involved but for the entire quick-commerce sector, which is under increasing pressure to adhere to food safety and operational regulations.

How To Ensure Compliance In Quick-Commerce Operations

The quick-commerce industry, due to its fast-paced nature, requires rigorous attention to operational and regulatory compliance. To avoid incidents like the recent suspension of a dark store in Pune, companies in the sector must implement strong measures to ensure they meet all food safety and regulatory requirements. This can be accomplished by adopting comprehensive verification processes and continuous monitoring systems.

1. Secure the Necessary Licenses

The first and most fundamental step in ensuring compliance is obtaining the necessary licenses and certifications. As revealed in this case, operating without an FSSAI license can lead to severe consequences, including suspension and forced closures. Every business handling food products, even in a quick-commerce setting, must secure proper licensing from the relevant food safety authorities. This includes:

  • FSSAI License: Required for any food business operator involved in the storage, distribution, or sale of food products.

  • Other Sector-Specific Licenses: Depending on the nature of the products, businesses may require additional certifications (e.g., GSTIN, import/export licenses).

Maintaining up-to-date and valid licenses is critical, as non-compliance in this area can lead to immediate shutdowns by regulatory authorities.

2. Implement Hygienic Storage and Handling Practices

The inspection in Pune revealed several lapses in hygiene and food storage practices, including food items found on the floor and improper pest control. These violations not only breach regulatory standards but also directly compromise consumer safety. To ensure compliance, quick-commerce companies must establish and enforce the following practices:

  • Proper Storage Systems: Food products should be stored in clean, temperature-controlled environments that meet FSSAI guidelines. This includes using calibrated cold storage units and ensuring that food is stored on clean, non-dusty surfaces.

  • Regular Cleaning and Sanitisation: Dark stores and warehouses must be regularly cleaned, with a clear protocol for waste disposal and pest control.

  • Health and Safety Standards: Personnel handling food should undergo regular health checks, including mandatory medical examinations, to ensure they are fit for food handling.

3. Adhere to Regulatory Standards and Guidelines

Each quick-commerce operation must comply with industry regulations outlined by authorities such as FSSAI, the Maharashtra FDA, and other regulatory bodies. These include general hygiene standards, as stipulated in FSSAI Schedule 4, which sets out the necessary sanitary and operational practices for food businesses. Compliance with these guidelines ensures that operations meet both local and national standards, preventing violations such as those uncovered during the FDA’s recent inspection.

4. Conduct Regular Internal Audits and Inspections

Continuous monitoring is vital for ensuring that dark stores and fulfilment centres remain compliant with safety protocols. Routine internal audits and inspections help identify potential risks and ensure the business operates within regulatory frameworks. Audits should cover:

  • Product quality checks: Ensuring that expired or damaged stock is regularly identified and discarded.
  • Temperature control checks: Verifying that cold storage units are functioning properly and are calibrated as per industry standards.
  • Pest control and cleanliness: Regular inspections to maintain hygiene levels and prevent contamination.

AuthBridge’s Solutions For Preventing Non-Compliance In Quick-Commerce

AuthBridge offers a comprehensive suite of verification solutions designed to help businesses stay compliant, mitigate risks, and protect their reputation.

1. Warehouse Audits and Risk Mitigation

AuthBridge conducts thorough warehouse audits to proactively identify operational lapses, including:

  • Inventory Reconciliation: Verifying stock against records to identify discrepancies.
  • Security & Access Review: Assessing access controls and CCTV effectiveness.
  • Compliance & Process Adherence: Ensuring adherence to SOPs for inbound, storage, and outbound activities.
  • Loss Prevention: Strengthening measures to deter theft and tampering.

These audits reduce risks of non-compliance, financial loss, and reputational damage.

2. Vendor Onboarding and KYC Solutions

We provide comprehensive vendor onboarding solutions that ensure compliance by:

  • KYC Verification: KYC, powered by Digital Identity checks, to verify vendor legitimacy.
  • FSSAI License Verification: Ensuring vendors hold the required licenses.
  • Food Safety Document Verification: Digitally verifying essential food safety documents.

These checks ensure your vendor ecosystem is compliant and trustworthy.

3. Continuous Compliance Monitoring

Ongoing compliance is essential. AuthBridge’s monitoring services include:

  • Automated Alerts: Flagging expired licenses, overdue audits, and potential compliance breaches.
  • Regular Audits: Conducting periodic inspections to maintain operational standards.

This monitoring keeps businesses ahead of compliance issues.

4. Third-Party Auditing and Risk Assessment

We help businesses ensure their third-party vendors meet compliance standards by offering:

  • Third-Party Vendor Audits: Verifying licenses and conducting background checks.
  • Risk Scoring: Using data to assess vendor risk and performance.
Quick Commerce Fraud Blog

How Warehouse Ops Verification Ensures Quick Commerce Compliance

On June 1, 2025, the Maharashtra Food and Drug Administration (FDA) took a major step in suspending the food business license of a well-known quick-commerce platform operating in Mumbai. This action followed a comprehensive inspection of its Dharavi warehouse, where inspectors discovered a series of serious violations. Among the most concerning findings were fungal contamination on consumable products, expired items stored next to fresh stock, and poorly maintained cold storage conditions, each of which posed a direct threat to consumer safety.

These lapses showcase a significant breach of consumer trust. In the customer-driven and super-fast sector of quick-commerce, the repercussions of such negligence can be severe. The suspension of the license is just one of the immediate repercussions, but the long-term damage to the platform’s brand reputation is also concerning. This scandal is a pressing reminder of why businesses must prioritise compliance and consumer safety, not only as a legal obligation but as a basis of their operational integrity.

Unfortunately, incidents like these are not isolated. As the e-commerce and quick-commerce sectors continue to grow, the challenge of maintaining rigorous standards becomes more complex. While regulatory bodies play a key role in enforcing these standards, the responsibility for safeguarding against such fraud lies equally with the businesses themselves. The failure to conduct thorough due diligence, implement effective verification processes, and maintain high operational standards can quickly lead to catastrophic outcomes for both businesses and consumers.

The Impact Of Quick-Commerce Scandals On Brand Reputation And Consumer Trust

The Maharashtra FDA’s decision to revoke the quick-commerce platform’s license after discovering fungal growth on food items and expired products in unhygienic storage conditions highlights a key weakness in the industry. A breach of consumer trust, especially in a sector where convenience and safety are non-negotiable, can lead to lasting reputational damage that no amount of marketing or customer service recovery can easily fix. Once consumer confidence is lost, the path to regaining that trust is laden with challenges.

The impact of this incident goes beyond the company in question. E-commerce platforms, particularly those dealing with perishable FMCG, must acknowledge the fact that their operational standards are under constant scrutiny, and any failure to adhere to stringent safety protocols can result in a loss of market share, legal consequences, and a sharp decline in consumer loyalty.

How Thorough Warehouse Operations Verification Can Prevent Fraud

The risks of not implementing a comprehensive verification process are quite detrimental, as the recent scandal in Mumbai has shown. Fortunately, e-commerce platforms can take proactive steps to minimise these risks by incorporating thorough and multi-layered verification practices that address all areas of concern.

Key Areas of Verification

  • Compliance with Regulatory Standards: Ensure that all sellers and warehouses of Food Business Operators (FBO) are legally registered and have the necessary licences to operate. This includes validating:
    • GSTIN (Goods and Services Tax Identification Number)
    • CIN (Corporate Identification Number)
    • FSSAI (Food Safety and Standards Authority of India) certification for food-business operators
    • Valid business address verification
  • Financial Health: Evaluate the FBO financial stability by:
  • Background Checks: Assess the FBO’s employees’ history to uncover any potential risks by conducting:

Ongoing Monitoring

Verification doesn’t end with the initial check. Continuous monitoring is crucial for maintaining a secure marketplace. Regularly track and evaluate warehouse operators to ensure that they uphold safety and compliance standards. Some tools to aid ongoing monitoring include:

  • Automated Alerts based on sales patterns and customer reviews

  • Returns and Disputes Analysis to identify potential red flags

  • Regular Audits to check for adherence to health and safety standards

By employing these comprehensive measures, e-commerce platforms can ensure that fraudulent or non-compliant sellers are filtered out before they can cause harm. Preventing fraud and ensuring operational integrity goes beyond initial verification; it requires ongoing diligence.

AuthBridge’s Comprehensive Verification Solutions For E-Commerce

At AuthBridge, we understand the complexities of running a secure, compliant, and consumer-friendly marketplace. Our suite of verification solutions is designed to provide e-commerce platforms with the tools they need to perform comprehensive checks on their sellers and ensure that only legitimate, trustworthy businesses make it onto their platform.

Key Verification Services for E-Commerce:

  • KYC (Know Your Customer) Solutions: Our KYC solutions are designed to quickly and efficiently verify the identity of sellers. We offer digital identity verification using government-issued IDs, ensuring that all sellers are who they claim to be.
  • GST and PAN Verification: AuthBridge’s tools help verify GSTIN and PAN details to ensure that sellers are registered with the correct tax authorities and compliant with India’s tax regulations.
  • Business Information Verification: We provide detailed reports on a business’s legal status, financial health, and operational history. This includes verification of:
    • CIN (Corporate Identification Number)
    • Company Registration
    • FSSAI Certification (for FBO warehouse operators)
  • Criminal Background Screening: We conduct comprehensive background checks on FBOs and their key personnel to ensure they have no criminal records or legal issues that could jeopardise the safety and trust of the platform.
  • Address and Location Verification: Our solutions also include verifying the physical addresses of FBOs, ensuring that products are sourced from reliable, compliant, and traceable locations.

Technology-Driven Verification

At AuthBridge, we leverage advanced technologies like AI, machine learning, and facial recognition to streamline the verification process and enhance accuracy:

  • AI-Powered Document Verification: Our automated solutions use AI to validate documents, ensuring that they are authentic and meet regulatory standards.
  • Facial Recognition and Liveness Detection: To enhance security, we offer facial recognition technology that matches users with their official identification documents. This also includes liveness detection to prevent spoofing attempts during remote verifications.
  • Automated Risk Scoring: Our platform uses machine learning algorithms to assign a risk score to sellers based on their compliance and past performance, helping e-commerce platforms make informed decisions quickly.

Continuous Monitoring and Compliance

Verification doesn’t stop after the onboarding process. E-commerce platforms must continuously monitor their sellers to ensure they maintain compliance with safety, quality, and regulatory standards. AuthBridge provides ongoing monitoring solutions that help businesses track seller activities and flag any unusual patterns or violations. This proactive approach reduces the risk of fraud and ensures that platforms remain compliant with ever-changing regulations.

Conclusion

The recent incident in Mumbai highlights the pressing need for e-commerce platforms to prioritise comprehensive warehouse operations verification. With the increasing risks of fraud and regulatory scrutiny, platforms must adopt rigorous verification processes to safeguard their reputation, ensure consumer trust, and remain compliant. At AuthBridge, our advanced verification solutions provide businesses with the tools needed to prevent fraud, protect customers, and build a secure, trustworthy marketplace.

Redo KYC Before June 30: FIU-IND’s Mandate

Introduction

The Financial Intelligence Unit-India (FIU-IND) has recently issued a notification that could change the compliance environment for cryptocurrency exchanges operating in India. In alignment with the Prevention of Money Laundering Act (PMLA), the FIU has mandated that all crypto exchanges must redo Know Your Customer (KYC) procedures for their users before June 30, 2025.

This directive highlights a larger regulatory push to ensure that Virtual Digital Asset (VDA) platforms implement robust identity verification mechanisms and manage financial risks effectively.

What FIU’s Notification Means For Crypto Exchanges

Under the new guidelines:

  1. Exchanges must update user details comprehensively.

  2. Fresh KYC must be conducted for accounts older than 18 months.

  3. Enhanced due diligence is required for high-risk accounts, demanding additional documentation and information.

This move signals the government’s intent to tighten oversight on crypto transactions and ensure platforms are not used for money laundering, fraud, or other illicit activities.

The Increasing Importance Of Seamless Digital KYC

The need for quick, reliable, and compliant KYC processes has never been more pressing. Crypto exchanges must rethink their onboarding and verification processes to meet these stringent demands without compromising user experience.

Traditional manual KYC methods are time-consuming, error-prone, and costly. Digital verification solutions, powered by advanced APIs and real-time data validation, offer a scalable and secure alternative.

At AuthBridge, we have been at the forefront of enabling enterprises to achieve faster, safer, and compliant identity verification across industries, and the crypto sector is no exception.

By integrating AuthBridge’s verification solutions, exchanges can not only comply with the FIU’s directives but also build greater trust with users and regulators alike.

Conclusion: Compliance As A Competitive Advantage

As India sharpens its regulatory frameworks around cryptocurrencies, compliance will no longer be a back-end function — it will become a core competitive differentiator.

Exchanges that invest early in AI-powered, API-first verification platforms like AuthBridge’s will be better positioned to scale sustainably, avoid penalties, and foster greater confidence among users and investors.

At AuthBridge, we remain committed to partnering with organisations to help them stay ahead of regulatory changes with innovative, reliable, and secure digital verification technologies.

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