5 Ways To Avoid Deepfake Scam In Customer Onboarding

Introduction

Deepfake technology has emerged as a significant threat to digital security, particularly during customer onboarding. Fraudsters increasingly use this technology to impersonate genuine customers, bypassing traditional identity verification systems. In this blog, we’ll explore how deepfake scams are impacting customer onboarding and the best strategies to counter these threats using advanced detection technologies, process optimisations, and security best practices.

What Are Deepfake Scams?

Understanding Deepfake Technology

Deepfakes are a type of synthetic media generated using artificial intelligence and machine learning models, particularly Generative Adversarial Networks (GANs). These technologies allow fraudsters to create incredibly realistic fake media, videos, images, and even audio that mimic real people with near 100% accuracy.

In customer onboarding, deepfakes are used to deceive identity verification systems by creating fake videos of individuals that closely resemble their real counterparts. With advancements in AI, these deepfakes are becoming harder to detect, making it easier for fraudsters to bypass traditional verification mechanisms.

How Deepfake Scams Target Customer Onboarding

The primary vulnerability lies in digital onboarding systems that rely heavily on video-based verification, such as those used in Know Your Customer (KYC) processes. Fraudsters use deepfake technology to create convincing fake videos, often bypassing facial recognition, liveness detection, or other biometric checks.

Deepfake scams pose a significant threat in India, where digital onboarding processes are becoming increasingly important, especially with services like Aadhaar linking. Fraudsters could create fake identities, using manipulated videos to bypass security systems, leading to fraudulent account creation, financial theft, and important data breaches.

The Risks Of Deepfake Scams In Customer Onboarding

Financial Losses

Deepfake scams directly expose businesses to financial risks. Fraudsters who get access to accounts via deepfake manipulation can perform illegal activities such as money laundering, fraudulent loan applications, or unauthorised transactions. In India, the rise in digital banking and mobile payments makes financial fraud using deepfakes a serious concern. Financial institutions, e-commerce platforms, and fintech companies could face major financial losses if their security systems aren’t up to the challenge. Moreover, Indian banks and financial institutions face strict KYC/AML regulations, making it even more important to prevent fraud. 

Reputational Damage

The reputational risk is one of the most damaging repercussions of deepfake scams. If a company allows deepfake videos to bypass their onboarding system, it will damage the trust customers place in their brand. As digital onboarding is becoming the norm, especially in sectors like banking, insurance, and e-commerce, the public perception of a company’s security protocols plays a critical role in retaining customers.

For instance, if a fintech company in India allows deepfake fraud to occur, the public backlash could be severe. News of such incidents can go viral, causing a loss of customer confidence, reduced user engagement, and a negative impact on the company’s stock value or market position.

Legal And Compliance Risks

India has stringent laws around data privacy and financial fraud. The Personal Data Protection Act aims to regulate how businesses collect and handle personal data. Companies operating in sectors like banking and e-commerce must also adhere to KYC and AML regulations. Deepfake scams can bypass these identity checks, resulting in a breach of compliance obligations. If deepfake fraud occurs and is linked to an institution’s failure to comply with KYC regulations, the company could face lawsuits, regulatory scrutiny, and hefty penalties from the RBI.

Increased Operational Costs

As deepfake scams become more prevalent, businesses will need to invest more in advanced detection technologies, such as AI-powered deepfake detection systems and liveness detection tools. These technologies, while effective, can be expensive to implement and maintain, increasing operational costs for companies.

Moreover, businesses will need to allocate resources for manual reviews of flagged cases, which could further increase the workload on customer service and fraud prevention teams. This additional overhead can detract from the overall efficiency of the onboarding process.

Intellectual Property Theft And Identity Fraud

Deepfake technology allows fraudsters to impersonate not only customers but also high-level executives or key stakeholders in the company. In a sophisticated scam, fraudsters could create fake videos of executives to perform social engineering attacks, such as requesting confidential information or authorising financial transfers.

For example, an employee could be tricked into revealing sensitive company data after receiving a video message from a CEO or senior executive that appears entirely legitimate. In India, where digital platforms are heavily used for business communication, these types of scams can lead to intellectual property theft and severe corporate security breaches.

Impact On Customer Experience

Customer experience is pivotal in any industry, but particularly in sectors like fintech, banking, and e-commerce, where trust and security are integral to success. Deepfake scams that bypass customer verification can frustrate legitimate customers, leading to lengthy account verification processes or even account freezes, as companies scramble to address the fraud.

In India, where digital literacy is still growing in certain regions, these complications can deter users from completing their onboarding or even cause them to abandon the process altogether. The negative user experience could reduce conversion rates, leading to lost business and revenue.

5 Tips To Prevent Deepfake Scams In Customer Onboarding

1. Implement Video KYC with Liveness Detection

Using video KYC along with liveness detection is the first line of defence against deepfake scams. Liveness detection ensures that customers are physically present during the onboarding process, making it harder for scammers to use deepfake videos or images.

2. Use AI-Powered Deepfake Detection Tools

AI-based deepfake detection tools can automatically scan video content for discrepancies, such as unnatural lighting, facial movement irregularities, or mismatched audio. Tools like Sensity AI and Deepware Scanner are designed to detect deepfake videos and flag them for further review.

3. Multi-Factor Authentication (MFA)

Implement multi-factor authentication (MFA) in addition to video KYC. Using two or more forms of verification, like facial recognition, OTPs, and fingerprint scanning, adds another layer of security, making it much harder for fraudsters to bypass the system using deepfake technology.

4. Cross-Platform User Verification

By cross-referencing data submitted during onboarding with other trusted platforms, companies can verify the authenticity of the person. This cross-checking process adds an extra layer of validation and is essential for preventing deepfake fraud in India, where government IDs are widely used for verification.

5. Collaborate With An Industry-Leading Customer Onboarding Service Provider

Working with a provider like AuthBridge means that businesses benefit from the expertise and ongoing support of an experienced team. They will help implement, maintain, and update the latest technologies designed to prevent deepfake fraud, offering best practices and assistance to navigate any challenges that arise during the onboarding process. This partnership ensures that businesses remain proactive in adapting to emerging security threats, offering customers a seamless and secure experience.

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Utilising Advanced Technology For Enhanced Security

AI And Blockchain For Secure Onboarding

Combining AI and blockchain can provide an extremely effective and secure onboarding process. While AI helps detect deepfake fraud through facial recognition and video analysis, blockchain can ensure that the entire verification process is recorded in an immutable and transparent ledger. This combination makes it incredibly difficult for fraudsters to manipulate records.

In India, where Aadhaar-based identity systems are frequently used for verification, blockchain can serve as an additional layer of security by providing a tamper-proof audit trail of the customer onboarding process. Blockchain technology ensures that every action taken during the onboarding process is securely recorded, reducing the chances of fraudulent manipulation.

Real-Time Video Analysis

Real-time video analysis tools can detect deepfake fraud as it happens. Using machine learning models, these tools continuously scan video data for inconsistencies, such as facial movements or lighting issues that deepfakes commonly exhibit. With the rapid advancements in computer vision and AI, these tools can now detect deepfakes in real-time during video-based onboarding processes.

This process helps businesses instantly flag suspicious activities without needing to manually review the entire video. This is particularly crucial in sectors where time-sensitive decisions are made, such as banking, lending, and insurance in India, where real-time processing is critical to maintain operational efficiency.

Legal And Compliance Considerations For Preventing Deepfake Scams

Ensuring Regulatory Compliance

In India, businesses must comply with various data protection and financial regulations. Companies are legally obligated to protect their customers’ data, and preventing fraud is a key component of this responsibility.

Deepfake scams not only expose businesses to fraud but also to compliance risks. If a company allows deepfake fraud to slip through its onboarding system, it could face severe legal consequences for breaching privacy laws or failing to meet regulatory requirements. Regulatory bodies such as the Reserve Bank of India (RBI) and Securities and Exchange Board of India (SEBI) impose strict penalties for non-compliance, which can include fines and even the suspension of operations.

To stay compliant:

Maintaining Data Privacy

Data privacy is a significant concern when handling sensitive customer information. Deepfake detection tools, especially those powered by AI, should be carefully evaluated to ensure that they do not violate data privacy regulations such as GDPR or India’s PDPB. These tools must be integrated in a way that respects user consent and ensures that data is processed securely.

Conclusion

As deepfake technology advances, businesses must take proactive steps to secure their customer onboarding processes from fraud. The risks of financial loss, reputational damage, and regulatory penalties are significant, especially in India, where digital transformation is rapidly evolving. By integrating AI-powered detection tools, multi-factor authentication, blockchain for audit trails, and real-time video analysis, companies can safeguard against deepfake scams, ensuring both compliance and customer trust. Implementing these strategies now is essential to stay ahead of emerging threats and protect your business and customers from fraud.

Ensuring Regulatory Compliance In The Quick Commerce Space

The fast-growing quick-commerce industry, characterised by ultra-fast deliveries from dark stores, has undoubtedly moulded the e-commerce space. However, as with all these sectors, it is not immune to scrutiny from regulatory bodies. In recent months, the Maharashtra Food and Drug Administration (FDA) has ramped up inspections of quick-commerce facilities, uncovering significant non-compliance issues, particularly in food safety.

Government inspections have revealed a concerning pattern of operational failures. Key violations have included the lack of proper food business licenses, expired stock being stored next to fresh items, and unhygienic storage conditions. In some cases, inspections found that dark stores, small, unstaffed facilities designed for rapid order fulfilment, had failed to meet even the most basic health and safety standards required by food safety regulations. 

With such serious violations surfacing, the FDA has immediately suspended operations at affected facilities. Any failure to meet compliance requirements could result in severe penalties, business shutdowns, and long-term reputational damage.

The Issue At Hand: Regulatory Crackdown In Quick-Commerce

The quick-commerce sector, known for its promise of ultra-fast deliveries, has faced increased scrutiny from regulatory bodies in recent weeks. In a recent incident, the Maharashtra Food and Drug Administration (FDA) took immediate action after discovering significant lapses in the food safety practices at a dark store in Pune. The store, which operated as part of a well-known quick-commerce platform, was found to violate multiple food safety and operational regulations.

Following a surprise inspection, the FDA uncovered significant findings. The store lacked the necessary food business license, a key requirement for any facility engaged in the sale or distribution of food. In addition to this, inspectors discovered several health and safety violations, including the storage of expired products alongside fresh stock. The facility’s storage conditions were deemed unhygienic, and in some areas, the lack of proper temperature control posed a risk to food safety.

These findings were a direct violation of the Food Safety and Standards Authority of India (FSSAI) guidelines, which regulate food handling and storage in India. The FDA’s response was swift, suspending the food business license of the dark store and halting its operations. This move by the FDA has significant implications, not only for the brand involved but for the entire quick-commerce sector, which is under increasing pressure to adhere to food safety and operational regulations.

How To Ensure Compliance In Quick-Commerce Operations

The quick-commerce industry, due to its fast-paced nature, requires rigorous attention to operational and regulatory compliance. To avoid incidents like the recent suspension of a dark store in Pune, companies in the sector must implement strong measures to ensure they meet all food safety and regulatory requirements. This can be accomplished by adopting comprehensive verification processes and continuous monitoring systems.

1. Secure the Necessary Licenses

The first and most fundamental step in ensuring compliance is obtaining the necessary licenses and certifications. As revealed in this case, operating without an FSSAI license can lead to severe consequences, including suspension and forced closures. Every business handling food products, even in a quick-commerce setting, must secure proper licensing from the relevant food safety authorities. This includes:

  • FSSAI License: Required for any food business operator involved in the storage, distribution, or sale of food products.

  • Other Sector-Specific Licenses: Depending on the nature of the products, businesses may require additional certifications (e.g., GSTIN, import/export licenses).

Maintaining up-to-date and valid licenses is critical, as non-compliance in this area can lead to immediate shutdowns by regulatory authorities.

2. Implement Hygienic Storage and Handling Practices

The inspection in Pune revealed several lapses in hygiene and food storage practices, including food items found on the floor and improper pest control. These violations not only breach regulatory standards but also directly compromise consumer safety. To ensure compliance, quick-commerce companies must establish and enforce the following practices:

  • Proper Storage Systems: Food products should be stored in clean, temperature-controlled environments that meet FSSAI guidelines. This includes using calibrated cold storage units and ensuring that food is stored on clean, non-dusty surfaces.

  • Regular Cleaning and Sanitisation: Dark stores and warehouses must be regularly cleaned, with a clear protocol for waste disposal and pest control.

  • Health and Safety Standards: Personnel handling food should undergo regular health checks, including mandatory medical examinations, to ensure they are fit for food handling.

3. Adhere to Regulatory Standards and Guidelines

Each quick-commerce operation must comply with industry regulations outlined by authorities such as FSSAI, the Maharashtra FDA, and other regulatory bodies. These include general hygiene standards, as stipulated in FSSAI Schedule 4, which sets out the necessary sanitary and operational practices for food businesses. Compliance with these guidelines ensures that operations meet both local and national standards, preventing violations such as those uncovered during the FDA’s recent inspection.

4. Conduct Regular Internal Audits and Inspections

Continuous monitoring is vital for ensuring that dark stores and fulfilment centres remain compliant with safety protocols. Routine internal audits and inspections help identify potential risks and ensure the business operates within regulatory frameworks. Audits should cover:

  • Product quality checks: Ensuring that expired or damaged stock is regularly identified and discarded.
  • Temperature control checks: Verifying that cold storage units are functioning properly and are calibrated as per industry standards.
  • Pest control and cleanliness: Regular inspections to maintain hygiene levels and prevent contamination.

AuthBridge’s Solutions For Preventing Non-Compliance In Quick-Commerce

AuthBridge offers a comprehensive suite of verification solutions designed to help businesses stay compliant, mitigate risks, and protect their reputation.

1. Warehouse Audits and Risk Mitigation

AuthBridge conducts thorough warehouse audits to proactively identify operational lapses, including:

These audits reduce risks of non-compliance, financial loss, and reputational damage.

2. Vendor Onboarding and KYC Solutions

We provide comprehensive vendor onboarding solutions that ensure compliance by:

  • KYC Verification: KYC, powered by Digital Identity checks, to verify vendor legitimacy.
  • FSSAI License Verification: Ensuring vendors hold the required licenses.
  • Food Safety Document Verification: Digitally verifying essential food safety documents.

These checks ensure your vendor ecosystem is compliant and trustworthy.

3. Continuous Compliance Monitoring

Ongoing compliance is essential. AuthBridge’s monitoring services include:

  • Automated Alerts: Flagging expired licenses, overdue audits, and potential compliance breaches.
  • Regular Audits: Conducting periodic inspections to maintain operational standards.

This monitoring keeps businesses ahead of compliance issues.

4. Third-Party Auditing and Risk Assessment

We help businesses ensure their third-party vendors meet compliance standards by offering:

  • Third-Party Vendor Audits: Verifying licenses and conducting background checks.
  • Risk Scoring: Using data to assess vendor risk and performance.

Digital Threat Report 2024 For The BFSI Sector: Key Highlights

Introduction To The Digital Threat Report 2024

The financial sector in India is changing fast. With digital payments, embedded finance, and cloud-based systems becoming the norm, banks and financial institutions are moving quickly to adopt new technologies. But that progress comes with risk.

The Digital Threat Report 2024, produced jointly by the Indian Computer Emergency Response Team (CERT-In), Cyber Security Incident Response Teams (CSIRT-Fin), and SISA, clearly outlines the scale of those risks. It offers a detailed look at how cybercriminals are adapting their tactics, the vulnerabilities most commonly exploited, and where organisations continue to fall short, often despite significant investment in cybersecurity.

The Digital Threat Report 2024 was launched by Secretary, Department of Financial Services, Ministry of Finance, Shri M Nagaraju and Secretary, Ministry of Electronics and Information Technology, Shri S Krishnan, along with the Director General, Computer Emergency Response Team (CERT-In), Dr Sanjay Bahl and the Founder and CEO, SISA, Dharshan Shanthamurthy.

This first-of-its-kind report arrives with some striking numbers. The average cost of a data breach globally in 2024 has hit $4.88 million, with the figure in India at $2.18 million, up 10% from last year. In just the first six months of the year, phishing attacks in India alone rose by 175%.

The report also makes clear that the most serious risks no longer come from brute-force attacks. Instead, cybercriminals are finding their way into supply chains, cloud misconfigurations, weak API security, and, in some cases, deepfake-based impersonations of senior staff. Identity theft and session hijacking have become more precise and convincing.

Understanding The Urgency For Cybersecurity In The BFSI Sector

Cyber threats in the BFSI sector are no longer theoretical or edge-case scenarios. They are real, frequent, and often quietly destructive. The Digital Threat Report 2024 opens with a stark reminder—this is not a future problem. It’s already happening.

Banks, insurers, payment platforms, and fintech companies are under continuous pressure to deliver seamless digital experiences. That shift has brought significant operational gains, but it has also widened the attack surface dramatically. Every API call, every third-party plugin, every cloud-hosted data lake has become a potential point of entry.

Crucially, these incidents are not the result of wildly sophisticated zero-day exploits. In many cases, they stem from basic, preventable lapses. Misconfigured cloud storage, hardcoded credentials, poor session management, and lax controls around dormant accounts continue to give attackers an easy way in. The use of MFA, often seen as a silver bullet, is being actively circumvented through session hijacking, deepfake-enabled impersonation, and brute-force attacks on push notifications.

The sector’s complexity adds another layer of risk. A payment gateway depends on a network of vendors, infrastructure partners, and service APIs. A breach at any point in that chain can ripple outwards. The Digital Threat Report illustrates this with case studies where supply chain compromises and insider manipulation went undetected for months, in some instances resulting in reputational damage and silent financial loss.

There’s also the issue of visibility. Many institutions are running dozens of cybersecurity tools, yet still struggle to see what’s happening in real time. According to the report, the average organisation globally now uses between 64 and 76 security products, but breaches remain common. Tools, without coordination and clarity, aren’t enough.

Perhaps the most telling insight in the report is this: some of the hardest-hit institutions were considered mature from a compliance standpoint. They had policies, frameworks, even certifications—but they lacked operational readiness. Threats moved faster than internal processes could respond.

In short, the problem is not a lack of effort—it’s a misalignment of effort. Security has often been treated as a technical function when in fact it cuts across governance, culture, technology, and accountability. What the Digital Threat Report calls for is not just better tools, but a sharper focus. Awareness that cyber resilience isn’t about blocking every attack. It’s about ensuring that when something does go wrong—and it will—the organisation can detect it quickly, contain it effectively, and recover without losing trust.

Key Takeaways From The Threat Scenario

1. Breaches Are Becoming More Expensive, And More Routine

The average cost of a data breach globally in 2024 is now estimated at $4.88 million, while in India, it stands at $2.18 million—a 10% increase over the previous year. These figures reflect not only rising attacker sophistication but also systemic delays in detection, response, and recovery.

The report notes that while many institutions have invested in advanced tooling, a lack of integration, coordination, and clarity in response planning continues to compound post-breach damage.

2. Phishing, BEC, And Identity Theft Have Grown Sharper And More Scalable

The report cites the growing availability of “deepfake-as-a-service” platforms and malicious LLMs such as WormGPT and FraudGPT, which are being used to automate social engineering, write malware, and impersonate decision-makers with startling realism.

3. Credential Theft Remains A Central Strategy

  • Attackers are acquiring credentials through a combination of phishing, information-stealing malware, and dark web purchases.
  • Once acquired, credentials are being used to compromise SSO platforms, VPNs, SaaS applications, and email systems.
  • Many attacks bypass multi-factor authentication through session hijacking or exploiting broken object-level authorisation (BOLA) flaws in APIs.

One critical observation from the report: SaaS platforms often include sensitive customer information in URLs, which, when paired with stolen session tokens, can lead to broad data exposure with minimal effort.

4. Cloud Infrastructure Is Misconfigured And Actively Targeted

Cloud misconfigurations are listed as a recurring point of failure:

  • Exposed storage buckets, default passwords, and poor IAM (Identity and Access Management) policies are frequently observed.
  • Threat actors are exploiting cloud tokens exposed in web source code, targeting AWS, Azure, and GCP environments.
  • The average time to exploit a known cloud vulnerability post-disclosure is less than eight days, in some cases just hours.

The report features multiple cases, including one where a fintech’s XSS vulnerability in a rich text editor allowed the injection of webshells, ultimately giving attackers access to cloud-stored client data via Amazon S3 buckets.

5. API Weaknesses Are Enabling Payment Fraud

The BFSI sector’s rapid API adoption has created efficiency, but also exposure.

  • Hardcoded API keys, reused credentials across environments, and predictable authorisation patterns are key issues.
  • One documented case saw attackers conduct a replay attack, where they successfully mimicked legitimate bank transfer requests through APIs, executing unauthorised payments while leaving wallet balances untouched.
  • Cross-Origin Resource Sharing (CORS) misconfigurations were also cited as enabling unauthorised access from untrusted domains.

6. Supply Chain Attacks Are Multiplying

The MOVEit and GoAnywhere breaches are referenced in the report to illustrate the rising threat posed by third-party software providers:

  • CL0P ransomware group targeted these platforms, impacting thousands of organisations globally.
  • Open-source libraries like XZ Utils were compromised, with attackers introducing a backdoor affecting multiple Linux distributions.
  • Malicious libraries were uploaded to repositories such as PyPI and GitHub, disguised as legitimate tools to gain developer trust.

These attacks allowed adversaries to introduce vulnerabilities into production systems during routine updates, without direct access to the target institution.

7. Vulnerability Exploitation Has Become Time-Critical

  • The average time from vulnerability disclosure to exploitation has dropped to under 8 days, with some exploits observed within a few hours of public release.
  • The report notes a 180% increase in incidents involving known vulnerabilities, particularly those affecting internet-facing applications and services.

8. Attacks Are Now Systemic, Interlinked, And Often Undetected

Modern cyberattacks no longer rely on a single point of failure. They are orchestrated across:

  • Cloud misconfigurations (e.g., S3 exposure),
  • Insider manipulation (e.g., of dormant accounts and card systems),
  • APIs with BOLA flaws, and
  • Phishing via AI-generated content.

Each vector reinforces the next. In several cases, the attackers moved laterally from one subsystem to another, remaining undetected for extended periods, at times over two years, as in the insider threat case cited in the report.

The Rise Of Social Engineering And Credential Theft

Social engineering, once the domain of crude phishing emails and low-effort impersonations, has become one of the most sophisticated and effective cyberattack strategies used against the BFSI sector. According to the report, its impact is now amplified by automation, AI-generated content, and deepfake technologies, turning what was once a manual con into a scalable, almost industrialised method of breach.

Social Engineering Is Now Personalised And Scalable

The report identifies Business Email Compromise (BEC) and phishing as the most persistent forms of social engineering in financial services:

  • 54% of BEC incidents analysed involved some form of pretexting—that is, attackers creating plausible narratives to coax employees into taking action.
  • These attacks are often backed by data scraped from social media, public records, or even prior breaches, allowing adversaries to mimic tone, internal language, and relationship dynamics.

The role of AI and Large Language Models (LLMs) is critical here. Attackers are now generating context-aware phishing messages that are grammatically correct, free of typographical cues, and virtually indistinguishable from legitimate internal communication.

Moreover, AI-generated phishing is no longer limited to email. The report cites a worrying rise in the use of NLP-driven chatbots deployed via SMS, social media, and browser-based applications. These chatbots simulate real customer service agents and extract information in real time, without the need for malware or code injection.

Deepfakes Have Moved From Novelty To Threat

The convergence of social engineering with deepfake technology represents a substantial risk for the BFSI sector. The report details cases in which:

  • Synthetic audio and video were used to impersonate executives, authorise fund transfers, or approve system access.
  • “Deepfake-as-a-service” platforms made such attacks more accessible, reducing the technical barrier for cybercriminals.
  • MFA protections were bypassed not through code, but by convincing a human to approve a fraudulent request, based on a realistic video or voice prompt.

Credential Theft: Still Central, But Smarter

Credential theft continues to be a key enabler of more complex attacks. The report outlines three primary sources:

  1. Phishing, enhanced by AI and social engineering
  2. Information-stealing malware, often distributed via seemingly benign documents
  3. Dark web marketplaces, where stolen credentials are sold or traded

Once obtained, these credentials are used to access:

  • Single Sign-On (SSO) platforms
  • VPNs
  • Email accounts
  • SaaS applications
  • Internal admin dashboards

A recurring issue flagged in the report is the lack of session control and token invalidation. Many systems allow sessions to persist even after logout or inactivity, making them vulnerable to token theft and reuse.

The report also details how SaaS applications often include customer-specific information in URLs, which, when paired with valid session cookies, gives attackers unfettered access to highly sensitive data, without triggering any alerts.

Multi-Factor Authentication Is Being Circumvented

While MFA adoption has grown, attackers have adapted accordingly. Common techniques now include:

  • Session hijacking: Stealing cookies or tokens to bypass the need for real-time authentication
  • Push notification fatigue: Bombarding users with repeated MFA prompts until they approve one out of frustration
  • Deepfake impersonation: Tricking users into handing over OTPs or approvals based on fake authority figures
  • Broken Object-Level Authorisation (BOLA): Exploiting flaws in how APIs validate user roles, often enabling bypasses of OTP flows entirely

In one documented case, attackers used BOLA to access an OTP-protected endpoint on a payments platform, rendering the OTP process effectively meaningless.

Tactics Are Evolving Faster Than Controls

The report makes it clear: defensive strategies based on known tactics are no longer sufficient. The line between technical breach and psychological manipulation is now blurred. Attacks increasingly combine:

  • Technical vulnerabilities (e.g., cloud misconfigurations),
  • Behavioural exploitation (e.g., urgency emails from fake CEOs), and
  • Credential reuse or session replay techniques

The implication for financial institutions is twofold: first, they must monitor who is accessing systems just as closely as what is being accessed. Second, they must anticipate that some attacks will look entirely legitimate at the surface level.

AI As An Enabler And Exploiter

Artificial Intelligence has become a tool of contradiction in cybersecurity—empowering defenders while simultaneously equipping attackers with speed, precision, and scale previously out of reach. What emerges in the Digital Threat Report 2024 is not just concern about AI’s misuse, but clear evidence of how it’s already being exploited in live incidents—some targeting high-trust systems within India’s BFSI sector.

For banks, insurers, fintechs and their customers, this dual use of AI means two things: the line between genuine and malicious interaction is fading, and the time window to detect deception is narrowing.

AI Is Being Used To Bypass Traditional Security Layers—Not Just Humans

While much attention has been paid to AI-generated phishing emails, the report highlights a more technical and immediate threat: AI-generated code that exploits cloud, API, and application vulnerabilities in real-time.

  • The rise of LLM-assisted vulnerability discovery has allowed attackers to scan large codebases and uncover exploitable endpoints faster than ever before.
  • Tools such as FraudGPT and WormGPT are now trained specifically on software documentation and vulnerability databases like CVE and OWASP, helping attackers generate tailor-made payloads against exposed infrastructure.
  • These models are even capable of modifying exploit scripts on the fly based on target environment responses, replicating what once took hours of manual testing.

For customers, this means that attacks now require less reconnaissance and less trial-and-error. A small oversight—an outdated web application firewall, or a misconfigured API—can now be exploited at scale using a few lines of automated LLM-generated logic.

Threat Actors Are Training AI On Organisational Structures

One of the more subtle, but significant developments outlined in the report is that attackers are increasingly feeding AI systems with organisational metadata to model trust relationships and simulate internal authority.

  • Public data from LinkedIn, Glassdoor, company websites, and press releases is being used to construct synthetic internal maps of organisations.
  • These are then used to inform phishing campaigns, fake escalations, or impersonation attempts that mirror actual chains of command.
  • In one reported incident, attackers impersonated an AVP in a lending institution using accurate job history and internal jargon gathered from social data and insider leaks. The deception wasn’t flagged for three days.

Model Poisoning And AI-Driven Surveillance Are Underestimated Risks

The report flags the emerging threat of AI model poisoning, particularly in BFSI environments where machine learning is increasingly used to detect fraud or assess creditworthiness.

  • Adversaries are actively testing the limits of feedback loops in ML systems—injecting false behavioural signals to train fraud detection models into underestimating real risk.
  • In open feedback environments (e.g., customer sentiment models, behavioural risk engines), a well-orchestrated campaign could allow malicious inputs to bias the model toward false negatives.
  • The report draws attention to this in the context of AI-based onboarding systems and alternative credit scoring platforms, where model trust is silently eroded over time.

For customers, this means decisions about loan approval, account flags, or fraud alerts could be quietly manipulated, without either side being immediately aware.

Synthetic Identity Generation Is Being Used To Open Fraudulent Accounts

The report draws attention to a growing phenomenon: synthetic identity fraud powered by AI tools that assemble highly plausible—but entirely fictitious—digital identities.

  • These identities are built using publicly available datasets (e.g. Aadhaar data leaks, voter records, dark web dumps) and filled out with fabricated personal histories, fake biometric data, and AI-generated photographs.
  • Using these, attackers are able to pass eKYC checks, generate credit activity, and even obtain legitimate documents from secondary authorities before disappearing entirely.
  • These accounts are then used for laundering money, accessing promotional credit products, or acting as mule accounts in broader fraud schemes.

Customers are often unaware that their compromised details are being used as “fragments” in synthetic identity creation, especially in rural or semi-urban segments where digital trail verification is less stringent.

AI Is Accelerating Financial Infrastructure Mapping For Targeted Breaches

Finally, the report documents how attackers are deploying AI to build real-time maps of institutional digital infrastructure—essentially creating a virtual blueprint of how a bank or insurer’s tech stack is laid out.

  • By scanning headers, DNS data, TLS certificates, public code repositories, and employee tech blogs, threat actors can build detailed models of what software is deployed where, and what its likely vulnerabilities are.
  • These AI-driven scans are run continuously, with results compared over time to detect changes in infrastructure posture, opening the door for just-in-time attacks after patch rollbacks, migrations, or product launches.

This kind of digital surveillance, automated and persistent, means that even minor updates can attract immediate attacker attention, especially in institutions that fail to update WAF rules or reconfigure access controls after change deployments.

Takeaway For Institutions And Customers Alike

AI is no longer a theoretical disruptor in cybersecurity. It is already being weaponised across the attack lifecycle: discovery, deception, exploitation, persistence, and evasion.

For institutions, this means re-evaluating what “real-time defence” actually looks like. For customers, it means being aware that not all fraud starts with negligence—some now begin with a perfect replica of your digital footprint, constructed by systems designed to deceive.

Supply Chain Attacks And Third-Party Risks

For years, cybersecurity strategies in BFSI have focused on perimeter control—keeping external threats at bay. But as financial institutions adopt cloud-native tools, outsourced operations, embedded finance APIs, and open banking frameworks, the perimeter has shifted. It now extends across a vast, interconnected network of vendors, processors, code libraries, and software dependencies.

According to the report, this extended chain of trust has become one of the most actively exploited attack vectors—not because of its visibility, but precisely because of its invisibility.

Trusted Software Is Now A Vector For Silent Breach

The report flags multiple high-profile examples of compromised third-party tools resulting in widespread exposure:

  • The MOVEit Transfer breach, orchestrated by the CL0P ransomware group, affected several Indian BFSI entities indirectly via vendors that relied on the vulnerable file transfer utility.
  • Similarly, GoAnywhere MFT, another widely deployed managed file transfer solution, was exploited in early 2024 to steal sensitive records from downstream BFSI service providers.
  • In both cases, the exploit chain did not originate inside the financial institutions themselves. Instead, it passed through trusted service providers handling data movement or regulatory reporting.

Open Source Is Ubiquitous, But Rarely Audited

The report issues a pointed warning about open-source software in financial applications:

  • Code libraries like XZ Utils, compromised in early 2024 via a backdoor planted in a widely used Linux compression package, serve as a reminder that even core infrastructure is not immune to manipulation.
  • Developers working within BFSI projects often pull libraries from public repositories (e.g., GitHub, PyPI) without verifying integrity or digital signatures.
  • The XZ attack was particularly dangerous because the backdoor was introduced by a trusted contributor over the course of multiple commits across two years, highlighting the patience and planning behind supply chain operations.

This creates a dual risk: institutions unknowingly deploy tainted code into production systems, and attackers exploit that code only after it’s deeply embedded in the transaction pipeline.

API Aggregators And Embedded Finance Platforms Are Emerging Risks

India’s fintech ecosystem is increasingly reliant on API aggregators, account aggregators, and KYC processors—many of which have direct access to user data, payment tokens, or transaction approval mechanisms.

The report identifies risks stemming from:

  • Poorly secured API gateways, where misconfigured authentication policies allow unauthorised access to sensitive data or functionality.
  • Inconsistent patching policies across vendors are leaving outdated components in production environments.
  • Insufficient audit trails make it difficult to attribute unusual behaviour to a specific vendor action.

In one case study, a third-party identity verification platform, integrated via API with a digital NBFC, was exploited using a token replay technique that allowed attackers to submit stale authentication tokens and complete KYC checks under false identities.

Vendor Risk Management Is Often Superficial

While most BFSI organisations have vendor onboarding and audit frameworks, the report points to gaps in enforcement, frequency, and scope:

  • Security questionnaires are often generic and self-attested, with little verification.
  • Annual audits are insufficient in fast-evolving attack environments, especially when codebases and access controls change weekly.
  • Many firms lack visibility into fourth-party dependencies—vendors of vendors—who may hold system-level access or process sensitive customer information.

The challenge, as the report outlines, is not merely identifying risk, but quantifying it and aligning it to real business impact.

Consequences For Customers: Silent Exposure

From a customer’s standpoint, these breaches are largely invisible until it’s too late. Sensitive data may be accessed, accounts manipulated, or transactions interfered with, without any breach occurring within the customer’s bank itself.

This decoupling of compromise from immediate visibility makes response slower and trust erosion harder to contain. Moreover, customers have no visibility into which third-party tools their financial service provider uses, or how rigorously they’re monitored.

Recommendations Emphasised In The Report

The Digital Threat Report offers a few key directives for BFSI firms:

  • Implement Software Bill of Materials (SBOM) for all production dependencies
  • Establish continuous vendor monitoring, not just point-in-time audits
  • Require code integrity checks and digital signing for third-party libraries
  • Ensure zero-trust policies extend to vendors and API partners
  • Classify third-party services based on data access and enforce differentiated risk controls

Sectoral Defence – Observations Across Layers

Through a series of simulated attacks, incident response reviews, and forensic audits, the report reveals how security controls are implemented in reality, not how they are written in policy.

Application Security

Despite sector-wide adoption of microservices and API-first architecture, application-layer security remains patchy. The report highlights that authorisation logic is often enforced at the user interface level but inconsistently applied at the API layer, creating exploitable gaps in back-end enforcement. Several banking and lending applications exposed sensitive data such as PAN numbers, contact information, or KYC metadata through unsecured endpoints.

In many instances, encryption was either absent or poorly implemented. Sensitive user inputs—particularly those related to verification steps—were not consistently masked in transit. The most common oversight was the exposure of internal API keys or session tokens in front-end code, which allowed attackers to replay requests or modify session variables during testing.

Identity And Access Control

Control over digital identities, especially internal roles and service accounts, continues to be a weak link. The report finds repeated use of over-permissioned roles, including admin-level access granted to test accounts and expired vendors. In several simulated intrusions, red teams were able to gain persistent access via dormant accounts that had not been deactivated after a contractor’s exit.

Session management policies, while defined in internal documentation, were rarely enforced rigorously. Attackers exploited long-lived tokens, reused credentials between UAT and production environments, and, in some cases, leveraged a lack of session invalidation after logout to persist across application layers. Multi-factor authentication, though present on public-facing platforms, was notably absent from internal admin portals and dashboards, exposing a major surface of attack.

Cloud And DevSecOps Exposure

The report is especially critical of cloud deployment hygiene. While most BFSI firms had moved to hybrid or multi-cloud infrastructure, many had failed to configure storage and compute permissions correctly. Common findings included publicly accessible S3 buckets, unencrypted backups, and secrets hardcoded into deployment scripts.

DevOps practices often lag behind the security expectations placed on live infrastructure. CI/CD pipelines, which should act as security gatekeepers, were often configured without runtime testing for vulnerabilities. More concerningly, most institutions had no automated enforcement of security policy at the code commit level, leaving misconfigured infrastructure-as-code (IaC) files to propagate into production.

Network Segmentation And Monitoring

In terms of network architecture, the report notes a reliance on traditional perimeter security without adequate internal segmentation. In the event of a breach, attackers were often able to move laterally across environments with minimal resistance. Logs, where available, were typically fragmented between identity systems, cloud platforms, and network firewalls, making effective correlation and detection difficult.

More worryingly, in many real-world breach investigations, alerts were raised by SIEM or IDS systems but not acted upon, largely due to alert fatigue, unclear ownership, or lack of training among operational teams.

Governance And Operational Response

Perhaps the most concerning set of findings relates to governance. Incident response playbooks, where they existed, were often out of date, static, and not tailored to digital operations. Roles and escalation paths were unclear, and in several engagements, it was found that security operations centres (SOCs) escalated alerts to business teams with no defined protocol on how to respond.

Furthermore, third-party systems were frequently onboarded without structured risk reviews or technical integration audits. KYC vendors, payment aggregators, or CRM providers were often trusted by default, even when embedded deep within transaction workflows. The absence of real-time risk scoring or behavioural monitoring meant that suspicious activity through third-party integrations went unnoticed.

Regulatory Directions And Gaps

In recent years, India’s regulatory landscape has undergone a profound shift. Where compliance was once treated as a periodic obligation—an annual exercise in box-ticking—it has now evolved into a core operational function within financial services. The Digital Threat Report 2024 recognises this transformation, but also highlights the growing complexity that institutions must navigate as regulators, jurisdictions, and international frameworks overlap in unpredictable ways.

A Dense Thicket Of Regulatory Mandates

The regulatory ecosystem in India is described in the report as “rapidly evolving”—a polite way of saying labyrinthine. Financial entities today must adhere to a range of directives, including:

  • CERT-In’s six-hour breach reporting mandate, which compels institutions to disclose incidents swiftly, sometimes before investigations have even stabilised.
  • RBI’s Master Directions on Digital Payment Security Controls (DPSC) and Outsourcing of IT Services, placing stringent controls on authentication, data encryption, and vendor oversight.
  • The Cyber Security Framework (CSF) for banks establishes baseline security standards but requires individual interpretation.
  • SEBI’s Cybersecurity and Cyber Resilience Framework (CSCRF), targeted at stock exchanges and depositories.
  • IRDAI’s Information and Cybersecurity Guidelines, built specifically for insurers.
  • The Digital Personal Data Protection (DPDP) Act, 2023, adds statutory backing to consent, storage limitation, and purpose limitation principles.
  • PCI DSS 4.0, GDPR, and CCPA for globally operating BFSI firms.

Each framework represents a good-faith effort to modernise cybersecurity in its domain. But taken together, they form a fractured compliance mosaic, particularly burdensome for fintechs and conglomerates operating across sectors and geographies.

Compliance Fatigue: The Cost Of Fragmentation

Institutions face regulatory duplication, contradictory obligations, and significant operational drag in managing audits, controls, and documentation. The lack of a unified cybersecurity framework leads to redundant risk assessments, overlapping breach reports, and inconsistent technical standards across lines of business.

In cross-border payment systems, where transaction speed and precision are non-negotiable, these inefficiencies have real implications. The inconsistencies slow down decision-making, complicate threat response, and increase the cost of staying compliant without necessarily reducing risk.

Compliance-As-Innovation

What’s more encouraging, however, is the emergence of a design-forward approach to compliance. The report spotlights financial organisations that are embedding compliance protocols at the product development stage, rather than retrofitting them after launch.

This includes the use of:

  • Data anonymisation and synthetic datasets to train fraud models without compromising real customer data.
  • Privacy-by-design principles, where customer consent, data minimisation, and access restrictions are built into application architecture.
  • Security-by-default configurations—especially for API endpoints, transaction logging, and cloud storage platforms.

Such moves are not only cost-effective but also position these institutions for faster scaling, fewer audit frictions, and improved stakeholder trust.

The Push For Harmonisation

Despite the regulatory sprawl, the report observes growing consensus across regulators to pursue harmonised standards. RBI, SEBI, and IRDAI are increasingly aligned in their understanding of sectoral risks, and organisations such as CERT-In and CSIRT-Fin are now acting as connective tissue, providing not just guidance but strategic coordination across response frameworks, threat intelligence dissemination, and testing protocols.

The momentum is clearly towards cohesive regulation, not just to reduce compliance fatigue, but to foster a uniform standard of resilience across India’s BFSI ecosystem.

Regulatory Gaps That Demand Urgent Attention

Yet, the report does not gloss over where gaps remain. These include:

  • Lack of universal standards across digital payment systems—wallets, UPI, QR codes, and embedded finance products still operate under inconsistent security norms.
  • Absence of formal response mandates like red-teaming or breach simulations, which are vital in testing real-world resilience.
  • No regulatory guidance on AI-generated threats, such as impersonation fraud via deepfakes or LLM-manipulated phishing tools.
  • Underpowered cyber leadership, with CISOs often lacking the organisational clout to enforce security policy independently from CIOs or CTOs.
  • No roadmap yet for post-quantum cryptography, despite warnings that public key infrastructure may not withstand future computational models.

These aren’t merely procedural shortcomings. They represent strategic vulnerabilities in an environment where adversaries are increasingly faster and better funded than their targets.

Actionable Recommendations

The report outlines six concrete suggestions to bridge these gaps:

  1. Treat cybersecurity as a techno-commercial function—not an IT silo—with direct reporting to CEOs or Chief Risk Officers.
  2. Standardise digital payment security across form factors, ensuring that UPI, wallets, and cards are treated with parity.
  3. Accelerate preparation for quantum threats, including migration strategies and testing protocols.
  4. Incentivise certification programmes to create a skilled pool of payment security specialists.
  5. Mandate regular incident simulations to uncover hidden failure points before attackers do.
  6. Draft a Responsible AI framework for BFSI, focusing not only on fairness and accuracy but misuse and weaponisation risks​.

Cybersecurity In 2025: What Lies Ahead?

While the core threats are called out explicitly in the report, the full breadth of its findings—spanning observed breach patterns, adversary tactics, and forensic insights—adds texture and urgency to this outlook.

1. Deepfake Identity Fraud Will Scale Executive Impersonation

Voice cloning, synthetic avatars, and video forgeries are no longer fringe experiments. The report cites widespread adoption of deepfake technology for corporate impersonation, where attackers use hyperrealistic voice or video to impersonate a CFO or CEO in real-time, often during virtual calls or messaging threads. OTP phishing, fund diversion, and executive-level BEC scams are the most common payloads​.

  1. Supply Chain Attacks Will Target The Software Backbone

Third-party integrations are a silent risk. The report illustrates how malicious libraries—often disguised as legitimate open-source components—can slip into core banking systems, digital apps, or APIs. These are particularly hard to detect because they arrive via trusted vendors or routine updates. Notably, cases like the MOVEit and GoAnywhere breaches are referenced to highlight the risks of managed file transfer services​.

3. IoT Devices Will Become Prime Infiltration Points

Financial systems are increasingly dependent on kiosks, smart safes, biometric devices, and surveillance hardware. Many of these are underpatched, poorly segmented, or operate on outdated firmware. Once breached, they become pivot points into sensitive systems or customer data environments​.

4. Prompt Injection And Local LLM Exploits Will Rise Sharply

With financial institutions exploring AI-native interfaces—from chatbots to document reviewers—the risk of prompt injection attacks is growing. Locally hosted LLMs (as opposed to cloud-based models) are particularly vulnerable to input manipulation that causes data leaks, policy bypass, or dangerous automated outputs​.

5. Adversarial LLMs Will Democratise Sophisticated Cyber Offence

WormGPT, FraudGPT, WolfGPT—these maliciously trained LLMs are enabling a new class of attackers to generate polymorphic malware, phishing templates, exploit kits, and social engineering scripts at scale. Crucially, these tools can mutate to evade detection and are already being sold on dark web forums​.

6. Cryptocurrencies Will Remain Both Target And Tool

The report details how attackers are shifting focus from exchanges to crypto wallets, smart contracts, and custodial platforms. These assets offer anonymity, immutability, and fast monetisation, making them ideal for laundering and extortion, particularly in ransomware or data-theft scenarios​.

7. Quantum Computing Could Break Today’s Encryption

Although quantum threats are still theoretical in 2024, the report flags them as urgent for financial systems reliant on RSA or ECC encryption. The lack of a national migration plan for post-quantum cryptography puts high-value data, like account credentials or transaction logs, at long-term risk​.

8. Zero-Day Exploits And Patch Lag Will Widen Risk Windows

A key statistic: the average time to exploit a disclosed vulnerability is now eight days. Many BFSI entities still operate without continuous scanning, automated patching, or VAPT cycles frequent enough to match the pace of exposure. Zero-day exploits remain a preferred point of entry​.

9. API Abuse Will Bypass Perimeter Controls

From mobile wallets to third-party payment apps, weak API authentication—hardcoded keys, predictable naming schemes, credential reuse—remains one of the most abused vulnerabilities. These weaknesses are especially dangerous because they are public-facing and linked directly to money movement​.

10. Cloud Misconfigurations Will Continue To Leak Sensitive Data

Cloud buckets left open, IAM roles overly permissive, or critical logs not ingested by SIEMs—these are not hypothetical flaws. The report outlines repeated examples of data breaches due to poor cloud hygiene. The rapid pace of cloud adoption is outstripping the pace of secure configuration in most firms​.

11. Business Email Compromise (BEC) Will Become AI-Powered

AI models can now write perfect emails in multiple languages and spoof tone and formatting. This makes phishing more convincing and harder to detect. The report notes that in over 54% of BEC cases, attackers used pretexting with stolen session data, OTP interception, or AI-generated content​.

12. Multifactor Authentication Will Not Be Enough

MFA, once considered the gold standard, is now regularly bypassed. Methods include session hijacking, push fatigue attacks, deepfake OTP theft, and vulnerabilities like BOLA (Broken Object Level Authentication). Many financial institutions are only now revisiting their MFA implementations in light of these methods​.

13. Ransomware Will Shift To Data Extortion Models

Rather than encrypting data and demanding decryption keys, newer ransomware groups are focusing on exfiltration and extortion, threatening to leak sensitive financial data unless payment is made. This tactic has proven more lucrative and harder to neutralise with backups alone​.

14. Social Engineering Will Converge With Insider Threats

The report also references external actors compromising employees via social engineering, bribery, or deception. In some incidents (including outside India), administrators were persuaded via cryptocurrency incentives to alter settings or disable controls. This marks a concerning convergence of human error and intentional sabotage​.

From Vulnerable To Vigilant: Building Cyber Resilience That Lasts

If the Digital Threat Report 2024 delivers one message with clarity, it’s this: today’s threats will not be stopped by yesterday’s defences. And yet, most financial institutions still rely on security measures built for an earlier time, when threats were linear, insider-driven, and human-scaled.

The new cyber landscape is asymmetrical, faster than before, and often machine-led. Resilience, then, is no longer about plugging holes. It’s about building systems—across people, processes, and infrastructure—that can withstand pressure without collapse.

Investing In People Who Understand The Stakes

Cybersecurity training still exists in most institutions—but it’s often too rare, too broad, and too dull. The report makes a sharp point: staff don’t need longer e-learning videos. They need short, frequent, role-specific training that reflects the threats they are most likely to face.

In today’s environment, that includes recognising deepfakes, spotting QR-code traps, and understanding how AI can spoof tone, identity, and legitimacy. This is especially important for executives and finance teams, who remain prime targets for BEC (Business Email Compromise) and authorisation fraud.

Just as critically, the report calls out the governance gap. It’s not enough to have a CISO buried under the CIO. Cybersecurity must report into risk leadership or directly to the CEO, not because of hierarchy, but because that’s where real decisions get made.

What to do:

  • Drop the once-a-year training model. Move to quarterly, threat-specific refreshers.
  • Equip executives with deepfake and AI-scam awareness, especially around authorisation flows.
  • Ensure cyber risk leadership sits at board level, not just IT or infrastructure.

Fixing The Framework

Good security frameworks often look solid on slides. But the moment a breach occurs, clarity disappears. Who responds first? Who decides if law enforcement is involved? What happens if customer data is affected? And how soon does reporting need to happen?

According to the report, most institutions still don’t run simulation drills to answer these questions under stress. And in several major incidents reviewed, the response plan wasn’t followed, because no one had rehearsed it.

It’s not just response plans that need work. Vulnerability management remains too slow. Patching cycles are still monthly, when most critical exploits go live in under eight days. In the age of adversarial AI, even a fortnight’s delay can be fatal.

What to do:

  • Run regular breach simulation exercises, not just tabletop exercises.
  • Shorten patching cycles. For high-severity CVEs, aim for under a week, not a month.
  • Align cyber process ownership across functions—not just IT, but fraud, compliance, and legal.

Smarter Technology: Tools That Predict, Not Just Detect

The report doesn’t push for more technology. It argues for smarter, integrated technology tools that work together, flag anomalies in context, and allow for automation when response time is everything.

In particular, it points to AI-based monitoring systems capable of identifying behavioural deviations in real time, autonomous patching, and identity-based access controls that remove blanket permissions and reduce lateral movement.

It also warns against blind spots in mobile-first and cloud-first environments. Many firms still fail to monitor API traffic, still leave cloud storage buckets exposed, and still treat service-to-service traffic as trusted. That trust, the report says, is being weaponised.

What to do:

  • Adopt Zero Trust Architecture, not just in theory but in traffic flows.
  • Monitor API and service-layer logs, not just endpoint devices.
  • Transition to adaptive access control—permissions that expire or adjust with behaviour, not just login state.
  • Bake security into DevOps pipelines. Automated checks at code commit and deployment can catch what manual review misses.

Conclusion

The Digital Threat Report 2024 leaves little room for complacency. From AI-driven fraud to deepfake impersonation, from supply chain intrusions to regulatory fragmentation, the risks are escalating in both speed and sophistication. But the message isn’t fatalistic—it’s instructive. Institutions that treat cybersecurity as an operational benchmark, not a compliance obligation, will be best positioned to withstand what’s coming. Resilience isn’t just a matter of controls; it’s a mindset, rooted in clarity, accountability, and constant rehearsal.

What Is Vendor KYC (Know Your Customer)?

One of the biggest concerns companies face today is knowing who they are working with. Whether you’re managing suppliers or looking for new partners, ensuring that the vendors you engage with are authentic is important. This is where Vendor KYC (Know Your Customer) comes in.

In India, where businesses range from small local enterprises to large multinational companies, Vendor KYC helps verify the authenticity of your partners, making sure they’re trustworthy and compliant with local laws. The process involves checking important details, such as the business’s registration, financial history, and legal standing, to reduce the risk of fraud and ensure smooth operations.

For companies in procurement and distribution, Vendor KYC is an essential part of building a secure and transparent supply chain. By performing thorough checks, businesses can avoid potential risks and ensure that their partners are aligned with their values and business goals.

What is Vendor KYC and How Does it Work?

Vendor KYC, short for Know Your Customer, is a process where businesses verify the identity and legitimacy of their suppliers, contractors, or third-party vendors. It’s much like the customer KYC that banks or financial institutions conduct to ensure they’re dealing with trustworthy individuals or entities.

The goal of Vendor KYC is simple: It helps businesses ensure that the vendors they work with are genuine, compliant with relevant laws, and capable of providing the services or products they promise. This verification process includes gathering and assessing various documents, such as business registration certificates, tax filings, financial statements, and more. The idea is to establish that the vendor has a valid track record, operates legally, and won’t pose any risk to the company.

In India, the need for thorough Vendor KYC is more critical than ever. With a complex regulatory environment, companies need to ensure they’re meeting legal requirements and protecting themselves from risks like fraud, money laundering, and other financial crimes.

For example, a simple KYC check might involve confirming that a vendor is registered with the relevant authorities and that they’re not involved in any illegal activities. This gives businesses peace of mind, knowing they’re dealing with legitimate entities who won’t jeopardise their operations.

Key Vendor KYC Laws In India

India has a strong legal framework designed to curb financial crimes like money laundering and fraud. One of the most crucial regulations governing vendor verification is the Prevention of Money Laundering Act (PMLA), 2002. Under the PMLA, businesses are obligated to verify their vendors’ identities to prevent any form of money laundering or terrorist financing.

Additionally, vendors must comply with the Income Tax Act, 1961, and ensure GST compliance under the Goods and Services Tax Act, 2017. Failing to comply with these laws could result in penalties, blacklisting, or suspension of business operations. For businesses in high-risk sectors like banking and finance, Vendor KYC is critical in ensuring adherence to regulations such as the Foreign Exchange Management Act (FEMA).

The Financial Intelligence Unit-India (FIU-IND), which monitors financial transactions and analyses data related to potential money laundering activities, provides a crucial service by maintaining lists of suspicious entities that businesses need to check against during the KYC process. This is especially important in India, where businesses engage with multiple vendors, some of whom might be involved in illicit practices unknowingly.

How Vendor KYC Reduces Fraud In India

Vendor fraud is a significant issue in India, with several instances of companies being duped by fraudulent vendors or suppliers who submit fake documents, misrepresent their financial status, or fail to meet regulatory requirements. This is especially common in sectors like construction, real estate, and e-commerce, where companies engage with a large number of third-party suppliers or service providers.

For example, in 2020, India’s Directorate of Revenue Intelligence (DRI) uncovered a massive case of fake invoicing and GST fraud, where companies were found to have been evading taxes by using fake vendors. Vendor KYC processes help prevent such frauds by validating the authenticity of key documents, including GST registration, banking details, and financial statements.

Moreover, India’s Goods and Services Tax (GST) compliance has become one of the most critical checks in Vendor KYC. Any vendor that is not registered under GST or involved in fraudulent GST practices could expose a company to significant penalties and risks. Verifying a vendor’s GST status ensures businesses avoid legal issues related to tax evasion and other financial crimes.

Finally, businesses can reduce risks of financial loss and reputational damage by conducting Vendor KYC to ensure that their vendors are not involved in any criminal activities. By checking official records like business registration with the Ministry of Corporate Affairs (MCA), bankruptcy filings, and court cases, companies can avoid engaging with vendors who may have a history of fraud or legal trouble.

How To Conduct Vendor KYC In India?

Conducting Vendor KYC in India involves a series of critical steps to ensure that the vendors you engage with are compliant with Indian laws and regulations. Each step is designed to verify a vendor’s authenticity and reduce the risks associated with fraud, money laundering, and other financial crimes. Here’s a comprehensive guide on how to carry out an effective Vendor KYC process in India:

Step 1: Collect Basic Information

The first step in the Vendor KYC process is gathering key details from the vendor. This includes their company name, business registration number, GST registration number, and bank account details. It’s essential to ensure that the vendor is duly registered under the Ministry of Corporate Affairs (MCA) and has a valid GST registration under the Goods and Services Tax Act, 2017.

In addition to these basic details, businesses must request official identification documents such as the Permanent Account Number (PAN), Tax Deduction and Collection Account Number (TAN), and proof of address. These documents verify the vendor’s legal standing in India.

Step 2: Verify Business Registration and Compliance

India has multiple regulatory bodies that oversee business activities, so it’s important to ensure that your vendors are in good standing. Check the vendor’s business registration status with the Registrar of Companies (RoC) through the MCA website. This confirms whether the business is legally registered and if it’s compliant with all the necessary regulatory norms.

For financial vendors, businesses should also verify their compliance with the Reserve Bank of India (RBI) and Securities and Exchange Board of India (SEBI) guidelines. This ensures that the vendor is adhering to industry-specific regulations, including anti-money laundering (AML) and Know Your Customer (KYC) practices.

Step 3: Perform Risk Profiling

Once you have collected and verified the vendor’s basic details and business registration, the next step is to assess the risk associated with working with this vendor. This includes checking the vendor’s creditworthiness, financial stability, and legal standing. Companies can obtain credit reports and financial statements from third-party agencies like CIBIL (Credit Information Bureau (India) Limited) or CRIF High Mark to assess the vendor’s financial health.

Additionally, businesses should perform a background check to ensure the vendor has no legal issues or history of fraud. Checking public records, including court cases, bankruptcies, and pending lawsuits, can help you make an informed decision.

Step 4: Cross-Check Against Government Watchlists

As part of the Vendor KYC process, it is essential to cross-check the vendor against government watchlists and sanctions lists. This is particularly important in sectors where security and compliance are crucial, such as banking and financial services.

India’s Financial Intelligence Unit (FIU-IND) maintains a list of entities involved in suspicious activities, and businesses should ensure that their vendors are not linked to money laundering, terrorist financing, or other illegal activities. Similarly, the RBI and SEBI also provide blacklists of non-compliant or fraudulent entities that businesses must review before engaging with a vendor.

Step 5: Document and Maintain Records

Once all the checks are complete, businesses must maintain detailed records of the Vendor KYC process. This includes all documents received from the vendor, verification results, and any reports from third-party agencies. Proper documentation not only helps maintain transparency but also ensures that the business can prove compliance with regulatory bodies if needed.

Additionally, as part of PMLA compliance, businesses should have a system in place to update and monitor vendor information regularly. If there are any significant changes in the vendor’s status or financial situation, these records should be updated immediately.

Benefits Of Vendor KYC For Indian Businesses

Implementing a robust Vendor KYC process in India offers numerous benefits that extend beyond just regulatory compliance. Here’s a breakdown of the advantages:

1. Risk Mitigation

By verifying the identity and legal status of vendors, businesses can significantly reduce the risks associated with fraud, money laundering, and non-compliance. This is especially important in high-risk sectors like construction, real estate, and e-commerce, where fraudulent vendors can lead to financial losses and legal complications.

2. Regulatory Compliance

In India, non-compliance with laws such as PMLA, GST, and RBI KYC norms can result in severe penalties and legal consequences. Implementing Vendor KYC ensures that businesses are adhering to these regulations, avoiding fines, blacklisting, or other penalties.

3. Improved Business Relationships

Conducting thorough Vendor KYC helps businesses build stronger, more reliable relationships with their suppliers. By working with trustworthy vendors who comply with regulations, companies can ensure smoother operations, timely deliveries, and reduce the chances of disputes.

4. Enhanced Reputation

In today’s business world, reputation is everything. Companies that follow a stringent Vendor KYC process enhance their credibility in the market. Vendors, customers, and partners are more likely to trust companies that maintain high standards of security and transparency in their operations.

Conclusion

Vendor KYC is a vital aspect of modern business operations, particularly in the Indian context, where regulatory compliance and risk management are paramount. By understanding and implementing Vendor KYC, businesses can safeguard their interests, comply with necessary regulations, and foster trust with partners across the country.

Customer Onboarding In Online/Real-Money Gaming: Challenges & Best Practices

The real money gaming industry in India is seeing millions of players signing up to try their luck in online casinos, poker, rummy, fantasy sports, and other gaming platforms. With the Indian gaming market projected to hit $ 9.2 billion by FY29 according to a report, this fast growth comes with the challenge of ensuring that only genuine players enter the system while keeping fraudsters out.

A smooth and secure onboarding process is the first step in building trust between a gaming platform and its players. But it’s not just about making sign-ups easy—it’s also about adhering to the strict laws around identity verification, preventing fraud, and ensuring responsible gaming. If the onboarding process is too complicated, players may leave before even making their first deposit. On the other hand, if security checks are weak, platforms risk financial fraud, money laundering, and legal troubles.

Challenges In Customer Onboarding For Real Money Gaming Platforms

Customer onboarding in real money gaming is not as simple as just signing up with an email and password. Companies need to ensure that every new player is genuine, meets legal requirements, and is not a fraudster trying to exploit the system. This is where the real challenges begin.

1. Balancing Security with a Smooth User Experience

One of the biggest challenges in onboarding is ensuring security without making the process frustrating for players. Players may abandon the platform before completing registration if the KYC process is too lengthy or requires too many documents. On the other hand, if onboarding is too easy with minimal checks, fraudsters and underage players may slip through.

2. Preventing Fraud and Identity Theft

Real-money gaming platforms attract fraudsters who try to create multiple accounts using fake or stolen identities. This can lead to bonus abuse, match-fixing, money laundering, and other illegal activities. If a gaming company fails to detect fraudulent accounts early, it can suffer significant financial losses and reputational damage.

3. Meeting Regulatory Compliance

Gaming laws in India are changing continuously, and companies must follow strict KYC and Anti-Money Laundering (AML) guidelines to operate legally. Different states have different gaming regulations, and platforms must ensure that only players from legally allowed regions are onboarded. Failure to comply can result in heavy fines or even platform shutdowns.

4. Handling High Drop-Off Rates During Onboarding

A slow or complicated onboarding process often leads to high drop-off rates, meaning potential players leave before completing their registration. Players expect a fast and hassle-free experience, and any delays—such as slow document verification or multiple authentication steps—can frustrate them and push them toward competitors with smoother onboarding.

5. Verifying Players from Diverse Demographics

Real-money gaming attracts players from all backgrounds—students, professionals, casual gamers, and even high-net-worth individuals. Some may not have traditional documents like PAN cards or Aadhaar readily available, making verification tricky. Gaming platforms must cater to all demographics while maintaining strong KYC standards.

The Role Of KYC In Online Gaming Onboarding

Know Your Customer (KYC) is the pillar of a secure and compliant onboarding process in real money gaming. It helps gaming platforms verify the identity of players, prevent fraudulent activities, and comply with legal regulations. Without a strong KYC process, platforms risk losing credibility, facing financial fraud, and violating gaming laws.

Why Is KYC Important for Online Gaming?

  1. Prevents Fraud and Identity Theft
    KYC helps ensure that every player signing up is who they claim to be. Fraudsters often use fake IDs, and stolen credentials, or create multiple accounts to exploit bonuses or launder money. By verifying player identities during onboarding, platforms can block suspicious accounts early.
  2. Ensures Compliance with Indian Gaming Regulations
    Real-money gaming platforms must comply with regulatory requirements, such as verifying a player’s age, identity, and location. KYC ensures that only players who meet the legal gaming age and reside in allowed states can access the platform, helping companies avoid regulatory penalties.
  3. Reduces Chargebacks and Payment Fraud
    Without proper KYC, fraudsters can use stolen credit cards or fake payment details to deposit money and later dispute transactions, leading to chargebacks. Strong identity verification prevents such fraudulent financial activities, saving gaming companies from revenue losses.
  4. Promotes Responsible Gaming
    Responsible gaming is a major concern in the industry. Many platforms must track player activity to prevent gambling addiction and underage gaming. KYC enables platforms to verify players’ ages and implement safeguards like deposit limits for minors or high-risk individuals.
  5. Builds Trust and Credibility
    Players feel more secure when they know that a platform follows proper KYC checks. It assures them that they are playing in a fair and well-regulated environment, increasing their trust in the platform.

How KYC Works In Online Gaming Onboarding

A standard KYC process involves:

  • Identity Verification – Players submit a government-issued ID (like Aadhaar, PAN, or Passport) for verification.
  • Address Verification – Some platforms require proof of address, like a utility bill, to ensure the player is from an allowed jurisdiction.
  • Age Verification – The system verifies that the player meets the legal age requirement for real-money gaming.
  • AML Screening – Players are checked against anti-money laundering databases to ensure they are not involved in financial crimes.
  • Face Match and Liveness Detection – Some platforms use biometric verification to confirm that the ID matches the player’s real face.

By integrating an automated KYC solution, gaming platforms can streamline these steps, reducing onboarding time from hours to just a few minutes while maintaining security and compliance.

Best Practices For A Smooth And Secure Onboarding Process

A well-designed onboarding process can make a significant difference in player retention, security, and compliance. If it’s too slow or complicated, players may abandon the platform before they even start playing. If it’s too lenient, fraudsters can exploit loopholes. Here are some best practices that real money gaming platforms should follow to create a seamless yet secure onboarding experience.

1. Automate KYC Verification for Speed and Accuracy

Manual verification is slow and prone to errors. Using an automated KYC solution speeds up the process by instantly verifying identity documents, conducting face matches, and checking for fraud risks. Players can complete registration in minutes instead of hours or days, improving their experience.

2. Enable a Frictionless User Journey

While security is critical, the onboarding process must be designed to feel effortless for players. Requesting only the essential information, providing real-time guidance on document uploads, and allowing for smooth mobile verification can reduce drop-offs. Multi-step onboarding, where KYC checks are triggered based on player activity (such as deposits above a certain amount), can also help strike a balance between security and ease of use.

3. Use AI-Powered Fraud Detection

AI-driven verification tools can detect suspicious patterns, such as multiple accounts created with slight variations of the same identity. Advanced fraud detection systems can flag high-risk players in real-time, preventing money laundering, bonus abuse, and account takeovers.

4. Comply with Local Regulations and Player Protection Laws

Gaming laws in India vary by state, and platforms must ensure that only players from legally permitted states can register. Geolocation verification, age checks, and AML screening are crucial for compliance. Gaming platforms must also stay updated with evolving laws to avoid legal troubles.

5. Implement Biometric and Liveness Verification

To prevent identity theft and fake accounts, platforms can use biometric checks like face match and liveness detection. This ensures that the player using the account is the same person who submitted the KYC documents, reducing impersonation fraud.

6. Offer Multiple Verification Options

Different players prefer different verification methods. Some may find document uploads inconvenient, while others may prefer Aadhaar-based e-KYC or OTP-based verification. Providing multiple ways to complete KYC can make onboarding smoother for a broader audience.

7. Educate Players on Why KYC Is Required

Some players may hesitate to share their personal documents due to privacy concerns. Clear communication about why KYC is necessary and how their data is protected can increase willingness to complete the process. Offering incentives, like small sign-up bonuses after successful verification, can also encourage compliance.

How Can AuthBridge Help Gaming Platforms with Seamless Onboarding

Real-money gaming platforms face the constant challenge of balancing security, compliance, and user experience. A slow or complicated onboarding process can drive players away, while weak verification measures can expose the platform to fraud and regulatory risks. This is where AuthBridge comes in, offering a seamless and automated solution to onboard players securely and quickly.

1. Instant Digital KYC for Fast and Hassle-Free Verification

AuthBridge’s AI-powered digital KYC solutions verify player identities in real-time, reducing onboarding time from hours to just a few minutes. By integrating Aadhaar-based e-KYC, PAN verification, and document OCR technology, gaming platforms can ensure compliance while delivering a smooth sign-up experience.

2. Advanced Fraud Detection and Risk Profiling

Gaming fraud is a major concern, from identity theft to multi-accounting and bonus abuse. AuthBridge’s AI-driven fraud detection scans for red flags, such as duplicate profiles, mismatched credentials, and suspicious transaction patterns, helping platforms block fraudulent users before they enter the system.

3. Face Match and Liveness Detection for Identity Protection

With increasing cases of identity fraud, ensuring that the person registering is the same as the one on the submitted ID is critical. AuthBridge’s Face Match and Liveness Detection technology prevents impersonation fraud by verifying the player’s real-time selfie against their official documents.

4. Location and Age Verification for Regulatory Compliance

Gaming laws in India vary by state, making geolocation-based verification essential for restricting access in legally restricted areas. Additionally, age verification ensures that only players who meet the legal age requirement can participate in real-money gaming. AuthBridge’s automated systems help gaming platforms comply with these regulations effortlessly.

5. AML Screening to Prevent Money Laundering

Money laundering is a serious risk in online gaming. AuthBridge provides AML screening and cross-checks player details against global watchlists, sanction lists, and politically exposed persons (PEP) databases. This ensures that gaming companies do not unknowingly onboard high-risk individuals.

6. Seamless API Integration for a Frictionless User Experience

AuthBridge’s plug-and-play APIs allow gaming platforms to integrate verification solutions directly into their apps and websites without disrupting the user journey. The process is mobile-first, ensuring smooth onboarding on any device, whether desktop or smartphone.

By leveraging AuthBridge’s end-to-end onboarding solutions, gaming companies can:

  • Reduce drop-offs with a smooth, hassle-free KYC process
  • Enhance security by blocking fraudulent users before they enter the platform
  • Stay compliant with evolving Indian gaming laws and global AML standards
  • Build player trust through fast, transparent, and reliable verification

AuthBridge enables gaming platforms to onboard players securely, boost retention, and stay ahead in a competitive industry—all while ensuring full regulatory compliance.

Why KYC Matters In The Gaming Industry

The real money gaming industry is at an important junction. With markets expanding and regulatory frameworks tightening, the operational complexities of managing compliance have multiplied. While Know Your Customer (KYC) guidelines are well-established to verify individual players, businesses in this sector are now facing equal pressure for Know Your Business (KYB) processes to ensure trust and compliance within their partner networks.

For gaming platforms, especially those relying on affiliates and vendors to drive user acquisition and monetisation, KYB offers an amazing solution to verify the legitimacy and integrity of their business partners. This process isn’t just about meeting regulatory demands; it’s about safeguarding operations against risks like fraud, money laundering, and reputational damage. The gaming ecosystem, where stakes are high and transactions are instantaneous, calls for streamlined KYB protocols that blend efficiency with thoroughness.

The Need For KYB In The Gaming Industry

The online gaming industry operates within an ecosystem where multiple entities—affiliates, payment processors, marketing partners, and vendors—converge to deliver seamless user experiences. However, this ecosystem’s reliance on external partnerships exposes gaming platforms to significant risks. Fraudulent affiliates, unverified vendors, and entities engaging in money laundering can tarnish a brand’s reputation, invite regulatory penalties, and remove player trust.

Why Is KYB Essential in Gaming?

Unlike KYC, which focuses on individual players, KYB targets businesses interacting with the platform. This is particularly relevant in real money gaming, where affiliate marketing drives a substantial portion of user acquisition. Affiliates often function independently, making it challenging for platforms to assess their ethical and operational integrity without comprehensive verification protocols. KYB helps to:

  1. Detect Fraudulent Affiliates
    Fraudulent businesses can employ tactics like multi-accounting or unauthorised promotions, which not only violate compliance standards but also harm legitimate operators. KYB ensures that affiliates are genuine entities with verifiable business credentials.
  2. Prevent Money Laundering
    Regulators are increasingly scrutinising online platforms for anti-money laundering (AML) compliance. KYB helps mitigate risks by evaluating the financial standing and transactional behaviour of business partners.
  3. Maintain Regulatory Compliance
    Countries like India, operating under laws such as the DPDP Act, require gaming platforms to conduct exhaustive due diligence on their business affiliates. Failure to meet these requirements can lead to hefty penalties and business disruptions.
  4. Foster Trust and Transparency
    A verified partner network ensures smooth collaboration, enhances reputational credibility and builds long-term trust with stakeholders.

The Scope of KYB in Real Money Gaming

KYB comprises more than just verifying a partner’s business registration. It delves into assessing their legal standing, ownership structures, financial records, and even their adherence to ethical standards. This depth of analysis enables gaming platforms to build a robust, transparent ecosystem aligned with compliance mandates.

Challenges In Implementing KYB For Gaming Platforms

While the benefits of KYB in the gaming industry are evident, implementing these processes comes with its own set of challenges. Gaming platforms, especially those in the real money gaming sector, operate in a highly fluid environment with rapid partner onboarding, high transaction volumes, and evolving regulatory frameworks. These factors can make robust KYB implementation a complex and resource-intensive endeavour.

The gaming industry often operates across multiple jurisdictions, each with its own set of compliance requirements. For instance, in India, businesses must adhere to anti-money laundering regulations alongside the DPDP Act, while in other regions, GDPR or equivalent data protection laws apply. This diversity necessitates a KYB framework capable of accommodating region-specific compliance requirements without creating bottlenecks.

  • Limited Transparency Among Affiliates

Many affiliates operate as small businesses or even individuals, making it difficult to access verifiable information about their operations. Traditional verification methods may not be sufficient for smaller entities lacking a robust digital or financial footprint.

  • Time-Consuming Processes

Manual KYB checks, involving document verification, ownership vetting, and financial assessments, can delay partner onboarding. This is a critical concern for gaming platforms reliant on rapid growth through affiliate and vendor networks.

  • Emerging Threats Like Synthetic/Forged Identities

Advanced fraud methods, such as synthetic identities or shell companies, complicate the process of distinguishing legitimate entities from fraudulent ones. Without cutting-edge verification tools, these threats can slip through traditional checks.

  • Cost Implications

Developing and maintaining in-house KYB solutions can be prohibitively expensive, particularly for mid-sized platforms. Outsourcing such operations to third-party providers adds another layer of cost considerations, albeit with operational efficiencies.

  • Balancing Compliance With User Experience

A cumbersome KYB process can discourage affiliates and partners from engaging with the platform. Striking the right balance between thorough due diligence and a smooth onboarding experience is a persistent challenge for gaming operators.

How Technology Streamlines KYB For Gaming Businesses

The complexities of implementing KYB in the gaming industry underscore the need for technology-driven solutions. Advanced tools and platforms are now pivotal in enabling gaming businesses to conduct thorough due diligence while maintaining efficiency and scalability. These technologies not only automate cumbersome manual processes but also provide actionable insights that improve decision-making.

  • Automated Business Verification

Technology platforms like API-driven KYB solutions allow gaming operators to instantly verify a partner’s legitimacy by accessing global business registries. These systems can validate company registration numbers, tax identification details, and financial standings in real time, eliminating the delays associated with manual verification.

  • Enhanced Risk Scoring and Monitoring

Artificial Intelligence (AI) and Machine Learning (ML) are transforming KYB by providing dynamic risk-scoring capabilities. These algorithms analyse data points such as ownership patterns, transaction behaviours, and historical compliance records to assess the credibility of affiliates and vendors. Continuous monitoring ensures that gaming platforms remain compliant even after onboarding.

  • Biometric Verification for Key Individuals

KYB solutions are increasingly integrating biometric technologies to verify the identities of key individuals within partner organisations. These tools cross-reference biometric data with government records, ensuring the authenticity of stakeholders and preventing the use of synthetic identities.

  • Real-Time Financial Health Checks

Advanced KYB systems leverage integrations with financial databases to evaluate the financial stability of partners. Tools such as bank account verification, credit assessments, and transaction pattern analysis ensure affiliates and vendors are solvent and compliant with anti-money laundering (AML) standards.

  • Streamlined Workflow Through Integration

Modern KYB platforms offer seamless integration with existing gaming management systems via APIs. This enables operators to consolidate verification processes into their existing workflows, reducing operational friction and maintaining consistency across departments.

How AuthBridge Drives KYB Efficiency?

AuthBridge leverages cutting-edge technologies to empower gaming platforms with comprehensive KYB solutions. By automating the verification of affiliates, vendors, and partners, AuthBridge ensures that gaming businesses can navigate the complexities of compliance with ease. Its suite of solutions integrates seamlessly into business workflows, offering fast, reliable, and cost-effective verification processes tailored for the dynamic gaming ecosystem.

Conclusion

The gaming industry’s evolution into a highly competitive and regulated space has made Know Your Business (KYB) a cornerstone of sustainable growth. For platforms operating in the real money gaming sector, KYB is not merely a compliance requirement but a strategic imperative to foster trust, ensure operational integrity, and mitigate risks. By embracing technology-driven KYB solutions, gaming businesses can streamline affiliate and vendor verification processes, navigate regulatory landscapes with confidence, and establish a strong foundation for long-term success.

As gaming platforms scale and diversify, the need for robust partner networks is more critical than ever. Advanced KYB solutions, such as those offered by AuthBridge, empower businesses to go beyond basic verification and achieve comprehensive compliance effortlessly. With features like automated business verification, real-time financial health checks, and AI-powered risk assessments, AuthBridge provides a one-stop solution for gaming companies looking to stay ahead in a competitive market.

FAQs

KYB (Know Your Business) refers to the process of verifying the identity, legitimacy, and financial integrity of a business entity. It is a regulatory requirement for companies, particularly in financial services, to prevent fraud, money laundering, and other illicit activities.

A KYB (Know Your Business) strategy ensures compliance with regulatory requirements by verifying the identity and legitimacy of businesses through checks like ownership details, financial records, and legal documentation. It aims to mitigate risks of fraud, money laundering, and other illicit activities.

The function of Know Your Business (KYB) is to verify the identity, legitimacy, and compliance of businesses by assessing their ownership, operations, and regulatory adherence. This ensures trust, reduces fraud, and meets legal obligations for anti-money laundering (AML) and counter-terrorism financing (CTF).

KYB (Know Your Business) is required by financial institutions, fintechs, and businesses to verify and monitor vendors, partners, or corporate clients, ensuring compliance with AML/CFT laws and mitigating fraud and regulatory risks.

The purpose of Know Your Business (KYB) is to verify the legitimacy, ownership, and operations of businesses to prevent fraud, ensure compliance with regulatory standards, and mitigate risks related to financial crimes like money laundering and terrorism financing.

KYB (Know Your Business) ensures compliance with regulatory requirements, mitigates risks of fraud and financial crimes, and enhances trust by verifying the legitimacy and ownership structure of businesses. It streamlines onboarding while safeguarding against reputational and financial risks.

What Is Enhanced Due Diligence? Meaning And Uses

Enhanced Due Diligence (EDD) is a key process in today’s regulation-laden environment, especially in countries like India, where financial institutions need robust measures to mitigate risks related to money laundering (AML) and counter-terrorism financing (CTF). EDD is an advanced form of Know Your Customer (KYC) and Customer Due Diligence (CDD), specifically designed to identify and manage risks associated with high-risk clients, transactions, vendors, and industries.

In this blog, we will delve into the significance of EDD, key regulatory frameworks in India, and best practices for various industries, including banking, non-banking financial companies (NBFCs), fintech, and foreign exchange sectors.

What Is Enhanced Due Diligence (EDD)?

Enhanced Due Diligence (EDD) refers to a more thorough investigation of high-risk clients or transactions, going beyond standard Customer Due Diligence (CDD). It’s a crucial part of Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) efforts, designed to provide additional scrutiny when a business relationship or transaction poses an elevated risk.

While CDD involves the basic identification and verification of customers, EDD is triggered in scenarios where higher risks, such as those posed by Politically Exposed Persons (PEPs), non-residents, or companies with complex ownership structures, are identified. This involves collecting more detailed information about the customer, verifying the legitimacy of their source of funds, and monitoring their activities.

Why Is Enhanced Due Diligence Necessary?

In India, EDD is an essential tool for financial institutions to comply with national and international AML and CTF guidelines. India’s financial system has seen significant growth in sectors like fintech, real estate, and precious metals, which increases exposure to high-risk clients and industries. Regulatory bodies such as the Reserve Bank of India (RBI), the Securities and Exchange Board of India (SEBI), and the Insurance Regulatory and Development Authority of India (IRDA) have put in place guidelines to ensure that financial institutions implement EDD when required.

Key situations where EDD becomes mandatory include:

  • High-risk customers like PEPs or those flagged for financial crime risks
  • Companies operating in industries that have higher susceptibility to financial crime, such as real estate, foreign exchange, and precious metals
  • Transactions originating from or linked to countries under economic sanctions or known for corruption and terrorism financing, as outlined by the Financial Action Task Force (FATF).

EDD in India is governed by several regulatory frameworks, including the Prevention of Money Laundering Act (PMLA), the Foreign Exchange Management Act (FEMA), and various RBI and SEBI guidelines. These regulations aim to safeguard the country’s financial system from illicit cash flows and terrorism financing, which remains a global concern.

Key Regulations Governing EDD In India

India has several laws and regulatory bodies that oversee Enhanced Due Diligence (EDD) practices. Some of the key frameworks include:

1. Prevention of Money Laundering Act (PMLA)

The PMLA is India’s primary legislation to combat money laundering. Under this act, financial institutions are required to establish robust AML programs, including KYC and CDD procedures. When higher risks are identified, EDD is mandated.

2. Reserve Bank Of India (RBI) Guidelines

RBI has introduced several guidelines for banks, NBFCs, and other financial institutions to comply with EDD requirements, especially for high-risk clients and industries like foreign exchange, fintech, and real estate.

3. Securities and Exchange Board of India (SEBI) Guidelines

SEBI requires that all entities dealing with securities maintain stringent AML policies, including EDD for high-risk clients. This is particularly important in scenarios where the source of funds is unclear or linked to countries with poor AML standards.

4. Insurance Regulatory and Development Authority of India (IRDA) Guidelines

In the insurance sector, IRDA mandates EDD for high-value insurance policies or where there is a suspicion of money laundering or terrorism financing. Insurers must thoroughly verify the source of funds and perform ongoing monitoring.

Requirement And Uses Of Enhanced Due Diligence

Enhanced Due Diligence (EDD) is not a one-size-fits-all process. It is typically required in situations where there is a heightened risk of money laundering, terrorism financing, or other financial crimes. Regulatory bodies in India, including the RBI and SEBI, have established guidelines for when EDD must be performed. Here are some key scenarios where EDD is mandated:

1. Politically Exposed Persons (PEPs)

PEPs are individuals who hold prominent public positions, such as government officials, political leaders, or executives in state-owned enterprises. Due to their influence and access to funds, PEPs are considered high-risk, as they could potentially misuse their positions for money laundering or financing terrorism. Financial institutions must carry out EDD when dealing with PEPs, including verifying the source of their funds, their family and close associates, and conducting ongoing monitoring of their transactions.

2. Non-Resident Clients

Non-resident clients, especially those from countries with weak AML/CTF controls or those subject to sanctions, pose a higher risk of financial crimes. For example, transactions originating from jurisdictions flagged by the FATF for insufficient AML measures require more stringent scrutiny. EDD for non-resident clients involves obtaining additional information about their business relationships, source of wealth, and the nature of their transactions.

3. Cash-Intensive Businesses

Industries such as real estate, precious metals, gambling, and foreign exchange are inherently risky due to the volume of cash transactions involved. Such businesses are prone to money laundering as cash transactions are harder to trace. Financial institutions must perform EDD by verifying the source of funds and implementing robust transaction monitoring for clients in these sectors.

4. Complex Ownership Structures

Businesses with complicated or opaque ownership structures, such as shell companies or those using nominee shareholders, are often used to hide the true beneficial owner of funds. EDD helps uncover the ultimate beneficial ownership (UBO) by requiring additional documentation and more in-depth analysis. Understanding the UBO is critical to ensure that companies aren’t being used for illicit activities.

5. High-Risk Jurisdictions

Countries identified by the FATF as having strategic deficiencies in their AML/CTF frameworks require enhanced scrutiny. Transactions or business relationships linked to these high-risk countries necessitate EDD, including a deeper examination of the customer’s source of funds and any potential links to criminal activity. The FATF regularly updates its list of high-risk jurisdictions, and businesses must stay informed to apply the necessary EDD measures.

6. High-Value Transactions

High-value transactions, particularly those that are irregular or fall outside the typical scope of a customer’s usual activity, require enhanced due diligence. Institutions must verify the legitimacy of the funds, ensure there is no involvement in financial crimes, and monitor such transactions closely to mitigate risks.

How Enhanced Due Diligence Is Conducted In India

The process of conducting EDD in India is comprehensive and often involves multiple steps. Financial institutions, fintech companies, NBFCs, and others in the financial sector are required to gather and analyse additional information about their high-risk customers. Here’s a breakdown of the EDD process:

1. Gathering Additional Customer Information

EDD involves collecting more detailed information than standard CDD. This can include a deeper understanding of the customer’s identity, such as their background, family, business relationships, and sources of wealth. For businesses, additional documentation such as corporate records, registration documents, and information about ultimate beneficial ownership (UBO) is often required.

2. Verifying Source Of Funds And Wealth

A key aspect of EDD is verifying the legitimacy of the customer’s source of funds and wealth. This can involve reviewing bank statements, tax returns, and other financial documents. In cases where the customer is involved in high-value transactions or cash-intensive businesses, this step is crucial to ensure there is no involvement in money laundering or terrorism financing.

3. Monitoring Transactions

Ongoing monitoring is another critical element of EDD. Once a customer is identified as high-risk, their transactions must be continuously monitored for any suspicious activity. Financial institutions use advanced transaction monitoring systems to flag unusual transactions, which may then trigger further investigation.

4. Adverse Media And Negative News Screening

Institutions must also conduct adverse media and negative news screenings as part of the EDD process. This involves checking media reports, public records, and other sources for any signs of involvement in criminal activities, corruption, or other reputational risks. In many cases, adverse media screening can uncover information that is not available through traditional channels.

5. Ongoing Risk-Based Monitoring

Once a high-risk client is onboarded, financial institutions are required to engage in ongoing risk-based monitoring. This ensures that the customer’s risk profile is constantly reviewed and updated as needed. Any changes in the customer’s behaviour, business relationships, or transactions are carefully scrutinized, and further action is taken if necessary.

Challenges In Implementing EDD In India

While EDD is a powerful tool for managing risks, its implementation comes with several challenges, particularly in India’s evolving financial landscape. Some of the common challenges include:

1. Complex Regulatory Requirements

India’s regulatory framework for EDD is governed by multiple agencies, including the RBI, SEBI, IRDA, and the Ministry of Finance. Each of these bodies has its own set of guidelines, making it difficult for financial institutions to keep up with changing regulations. Moreover, global regulations such as those set by the FATF must also be followed, adding another layer of complexity.

2. Data Availability And Accuracy

One of the biggest hurdles in conducting EDD is access to reliable data. Many high-risk clients use complex ownership structures to hide their true identities or beneficial ownership, making it difficult to collect accurate information. Additionally, adverse media screening can be time-consuming and may yield inaccurate or outdated results, complicating the EDD process.

3. Cost And Resource Allocation

Conducting EDD requires significant financial and human resources. The need for detailed documentation, ongoing monitoring, and the use of advanced technology like transaction monitoring systems makes EDD a resource-intensive process. For smaller financial institutions and fintech companies, the cost of implementing EDD can be prohibitive.

Best Practices For Enhanced Due Diligence In India

Implementing Enhanced Due Diligence (EDD) effectively is crucial for maintaining compliance and mitigating risks. Financial institutions and businesses across various sectors must adopt specific strategies to ensure that their EDD processes are both robust and efficient. Here are some best practices recommended for EDD in India:

1. Adopt A Risk-Based Approach

The risk-based approach is central to EDD, allowing institutions to focus their resources on areas that pose the greatest threat. This approach involves evaluating each customer’s risk profile based on factors like geographic location, industry, and transaction patterns. The higher the risk, the more stringent the EDD measures. By implementing this approach, businesses can better allocate their resources to higher-risk areas without overburdening low-risk customers.

2. Utilise Technology And Automation

In a landscape where financial crimes are becoming increasingly sophisticated, technology plays a critical role in streamlining the EDD process. Many Indian financial institutions are leveraging RegTech solutions to automate aspects of their EDD procedures. Technologies such as artificial intelligence (AI) and machine learning (ML) can help monitor transactions in real time, flagging any suspicious activities for further investigation.

For instance, automated systems can integrate with public databases, screening tools, and adverse media checks to gather information on clients more efficiently. These tools can significantly reduce manual workloads, allowing compliance teams to focus on analyzing higher-risk cases.

3. Ensure Continuous Monitoring

Once a high-risk client is identified, it is not enough to conduct a one-time EDD process. Continuous monitoring is essential for identifying any changes in a customer’s risk profile or transactional behaviour. Financial institutions must employ advanced monitoring tools to track real-time data and transactions, ensuring that red flags are addressed promptly.

This process also involves conducting periodic reviews of high-risk clients, updating their information, and reassessing their risk status. For instance, a non-resident customer who was initially deemed low-risk may later engage in high-value transactions, warranting further scrutiny.

4. Conduct Thorough Training for Staff

A well-trained compliance team is key to executing EDD effectively. Indian financial institutions must ensure that their staff is well-versed in EDD requirements, how to assess high-risk clients, and how to apply the necessary regulatory frameworks. This includes training on identifying red flags, verifying sources of wealth, and documenting all findings comprehensively.

Regular training programs should be conducted to keep teams updated on the latest developments in AML/CTF regulations, technology advancements, and any changes in internal compliance policies. Properly trained staff will be more capable of identifying risks and ensuring compliance with EDD protocols.

5. Engage in Cross-Border Collaboration

Many high-risk clients operate globally, making it essential for Indian institutions to collaborate with international partners and regulators. Cross-border collaboration helps in sharing intelligence and data, especially concerning customers that operate in multiple jurisdictions. This is especially critical in the fight against money laundering and terrorism financing, which often transcend borders.

Indian institutions should actively engage with global AML/CTF bodies such as the Financial Action Task Force (FATF), as well as maintain strong partnerships with local regulators like the RBI, SEBI, and IRDA. Sharing best practices and intelligence can help institutions stay ahead of emerging threats.

Conclusion

Enhanced Due Diligence (EDD) is an indispensable tool for financial institutions in India, enabling them to mitigate the risks associated with high-risk clients and transactions. By adhering to the guidelines set forth by regulatory bodies like the RBI, SEBI, and IRDA, institutions can ensure they are compliant with AML/CTF regulations while protecting themselves from financial crimes.

EDD goes beyond basic customer verification and requires a deep dive into the customer’s financial behaviour, business relationships, and sources of wealth. As financial crime continues to evolve, so too must the strategies for combating it. Implementing a risk-based approach, utilising technology, and ensuring continuous monitoring are essential practices for effective EDD.

FAQs around Enhanced Due Diligence (EDD)

Enhanced Due Diligence (EDD) is a deeper investigation process used to assess higher-risk clients. It involves gathering more detailed information than standard checks to manage financial, regulatory, or reputational risks and ensure compliance.

The purpose of Enhanced Due Diligence (EDD) is to thoroughly assess and mitigate risks posed by high-risk clients, ensuring compliance with legal and regulatory standards while protecting businesses from financial, reputational, and operational threats.

In KYC, Customer Due Diligence (CDD) involves basic identity verification to assess the risk level of clients, while Enhanced Due Diligence (EDD) is a more in-depth investigation applied to high-risk clients, requiring additional scrutiny and information to mitigate potential risks.

Enhanced Due Diligence (EDD) is required for high-risk clients, such as politically exposed persons (PEPs), entities in high-risk industries, clients from sanctioned or high-risk countries, and those involved in large or complex transactions.

The requirement for Enhanced Due Diligence (EDD) arises when dealing with high-risk clients, transactions, or jurisdictions. It involves gathering additional information and performing deeper investigations to ensure compliance with regulatory standards and mitigate risks related to fraud, money laundering, or other financial crimes.

The correct use of Enhanced Due Diligence (EDD) is to conduct a thorough risk assessment of high-risk clients or transactions by gathering detailed information, ensuring compliance with regulatory standards, and mitigating potential financial, legal, or reputational risks.

The Enhanced Due Diligence (EDD) process in Anti-Money Laundering (AML) involves a detailed investigation of high-risk clients to assess potential money laundering risks. It includes gathering additional information, continuous monitoring, and thorough scrutiny of financial transactions to ensure compliance with AML regulations.

An example of Enhanced Due Diligence (EDD) is conducting an in-depth background check on a high-risk client, including verifying their source of funds, ownership structures, and involvement in politically exposed activities, to assess potential risks before establishing a business relationship.

Enhanced Due Diligence (EDD) is important because it helps identify and mitigate risks posed by high-risk clients, ensuring compliance with regulations, preventing fraud, and protecting businesses from financial and reputational harm.

The Enhanced Due Diligence (EDD) process in banking involves deeper scrutiny of high-risk customers, including detailed identity verification, financial checks, transaction monitoring, and additional documentation to mitigate risks like money laundering and ensure regulatory compliance.

PAN Card Based KYC: Online And Offline Methods

Introduction

As the financial landscape in India rapidly embraces digitalisation, the importance of Know Your Customer (KYC) compliance has become more important than ever. KYC regulations, mandated by the Reserve Bank of India (RBI) and the Securities and Exchange Board of India (SEBI), ensure financial institutions have a clear understanding of their customers’ identities and risk profiles. This helps combat money laundering, terrorist financing, and other financial crimes.

While various documents contribute to KYC verification, the Permanent Account Number (PAN) card stands out as a benchmark. This blog delves into the critical role of the PAN card in KYC compliance, exploring its functionalities, benefits, and overall process.

What Is KYC?

Know Your Customer or KYC refers to a set of regulations requiring financial institutions to verify the identity and address of their customers. This verification process typically involves two key steps:

  1. Customer Identification: Customers provide documents proving their identity (proof of identity – POI), address (proof of address – POA), and date of birth (DOB).
  2. Risk Assessment: Based on the collected information, the financial institution assesses the customer’s risk profile for potential financial crimes.

KYC compliance offers several benefits to both financial institutions and customers:

  • Prevents Money Laundering and Terrorist Financing: KYC helps deter criminals from using financial platforms for illegal activities.
  • Mitigates Fraud Risk: Verifying customer identities helps identify and prevent fraudulent activities like identity theft and account takeover.
  • Enhances Customer Experience: Efficient KYC processes can streamline account opening and transaction approvals, leading to a smoother customer experience.
  • Promotes Financial Inclusion: Robust KYC processes can create a more secure environment, encouraging broader participation in the financial system.

Statistics On KYC Compliance In India

KYC (Know Your Customer) compliance in India has grown significantly, driven by regulations from the Reserve Bank of India (RBI) and the Securities and Exchange Board of India (SEBI). The rise in digital financial services has also accelerated KYC implementation across banking, fintech, and investment sectors. Here are some key statistics and insights related to KYC compliance in India:

1. Growth of Digital KYC

  • 2020-2021: The digital KYC verification market saw rapid adoption, particularly during the COVID-19 pandemic. Many banks and financial institutions transitioned to eKYC, driven by the need for contactless services.
  • eKYC Transactions: As per reports, over 2 billion eKYC transactions were recorded between 2020-2021 in India. The adoption rate continues to rise, with increased financial inclusion and digital banking services.
  • Aadhaar-Based eKYC: Aadhaar-based eKYC continues to dominate. As of March 2023, more than 1.4 billion Aadhaar-based eKYC verifications had been conducted.

2. RBI Mandates and Compliance

  • Mandatory KYC for Banking: The RBI has made KYC compliance mandatory for all banking services in India, including opening accounts, applying for loans, and carrying out large transactions.
  • Penalties for Non-Compliance: Banks and financial institutions are subject to strict penalties if they fail to comply with KYC norms. In 2021, the RBI imposed penalties on 14 banks, including major players like SBI and ICICI Bank, for KYC non-compliance.
  • PMLA Guidelines: KYC is also enforced under the Prevention of Money Laundering Act (PMLA) to combat fraud, money laundering, and terrorism financing.

3. Financial Inclusion Through KYC

  • Jan Dhan Accounts: The Pradhan Mantri Jan Dhan Yojana (PMJDY), aimed at financial inclusion, has made KYC essential for opening accounts. Over 480 million Jan Dhan accounts were opened by 2023, with many using Aadhaar-based eKYC for quicker access.
  • KYC for Mutual Funds and Investments: SEBI mandates that all mutual fund investors must complete KYC through a KYC Registration Agency (KRA). By 2023, nearly 100% of new mutual fund investments required KYC compliance.

4. Challenges in KYC Compliance

  • Rural Areas: While digital KYC processes have eased urban compliance, nearly 30-35% of India’s rural population still faces challenges with access to digital infrastructure and documentation, leading to delays in KYC completion.
  • Fraudulent Activities: Despite the robust KYC framework, a 15% rise in financial fraud was reported in sectors like banking and fintech in 2022, indicating the need for continuous improvements in KYC verification methods.

    The PAN Card: Key Details

    The PAN card issued by the Income Tax Department of India serves as a vital document for KYC compliance for several reasons:

    • Universally Recognized Proof of Identity: As a government-issued document, the PAN card is widely accepted as a reliable proof of identity across various sectors in India.
    • Unique Identification Number: Each PAN card holder is assigned a unique 10-digit alphanumeric identifier. This unique identifier allows for easy verification against official records maintained by the Income Tax Department.
    • Nationally Valid Document: Unlike some regional identification documents, the PAN card holds validity across India, making it a suitable option for KYC purposes regardless of the customer’s location.
    • Link to Financial Information: The PAN card is often linked to a customer’s tax information. This linkage can provide financial institutions with additional insights for risk assessment during KYC verification.

    Table 1: Key Features of PAN Card Supporting KYC Compliance

    Feature

    Description

    Benefit for KYC Verification

    Universally Recognized Proof of Identity

    Government-issued document widely accepted for identity verification.

    Ensures reliability and authenticity of customer information.

    Unique Identification Number

    10-digit alphanumeric identifier assigned to each PAN card holder.

    Enables easy verification against official records.

    National Validity

    Valid across India regardless of location.

    Suitable for KYC purposes irrespective of customer’s geographical location.

    Link to Financial Information

    Often linked to a customer’s tax information.

    Provides additional insights for risk assessment.

    Benefits Of Using PAN Card For KYC Verification

    There are several advantages associated with using your PAN card for KYC compliance:

    • Simplified Process: Since the PAN card is widely accepted as a KYC document, the verification process can be faster and more efficient. Many financial institutions have established streamlined processes for KYC verification using PAN cards.
    • Reduced Paperwork: By using your PAN card, you may need to submit fewer additional documents for identity verification. This reduces the burden of document collection for both you and the financial institution.
    • Enhanced Security: The PAN card system incorporates security features to help prevent fraud and misuse. These features include tamper-proof lamination and unique identification numbers, making it difficult to counterfeit or misuse PAN cards.
    • Universal Acceptance: You can utilize your PAN card for KYC compliance across various financial institutions in India, including banks, investment firms, insurance companies, and online payment platforms. This eliminates the need to carry or submit different documents for different institutions.

    Documents Required For KYC Along With PAN Card

    While the PAN card plays a significant role, it’s often used in conjunction with other documents during KYC verification. Here are some commonly requested documents in addition to the PAN card:

    • Proof of Address (POA): Documents like an Aadhaar card, Voter ID card, utility bills (electricity, water, telephone) not older than three months, passport (for foreign citizens), etc., can serve as proof of address.
    • Photograph: A recent passport-sized photograph is usually required for KYC verification.
    • Additional Documents (Depending on the Institution): In some cases, financial institutions may request additional documents such as bank statements, salary slips, investment proofs, or business registration documents (for businesses) for a more comprehensive risk assessment.

    Table 2: Common Documents Required Alongside PAN Card for KYC Verification

    Document Category

    Examples

    Purpose

    Proof of Identity (POI)

    PAN Card, Aadhaar Card, Voter ID Card, Passport (for foreign citizens)

    Verifies the customer’s identity.

    Proof of Address (POA)

    Aadhaar Card, Voter ID Card, Utility Bills (electricity, water, telephone) not older than three months, Passport (for foreign citizens)

    Verifies the customer’s residential address.

    Photograph

    Recent Passport-sized Photograph

    Captures the customer’s likeness for verification purposes.

    Additional Documents (Optional)

    Bank Statements, Salary Slips, Investment Proofs, Business Registration Documents (for businesses)

    Provides further details about the customer’s financial profile and risk assessment.

    PAN Card KYC Offline Process Steps

    The offline process for completing PAN Card KYC is simple and involves submitting physical documents to the relevant authority. Here’s a step-by-step guide:

    1. Download and Fill the KYC Form
      Visit the official website of CDSL Ventures or the financial institution you’re dealing with and download the KYC application form. Fill in all the required details, including personal information like name, address, and PAN number.

    2. Attach Required Documents
      Along with the filled KYC form, you must submit photocopies of the following:

      • ID Proof: PAN card, passport, voter ID, or driver’s license.
      • Address Proof: Recent utility bills (like electricity or phone), bank passbook, ration card, or rental agreement.
      • Passport-size Photograph: A recent photo needs to be attached to the form.
    3. Submit the KYC Form
      Submit the completed form along with the necessary documents to the relevant financial institution or mutual fund intermediary. Ensure that the documents are self-attested before submission.

    4. Verification
      Once submitted, the documents will undergo a verification process by the concerned authority. This might include a representative physically verifying your information.

    5. Completion
      After the verification process is complete, you will receive confirmation that your KYC has been successfully registered. You can now conduct financial transactions using your PAN card.

    PAN Card KYC Online Process​ Steps

    The online process for completing PAN Card KYC is convenient and can be done from the comfort of your home. Here’s a step-by-step guide to help you through the process:

    1. Visit the KYC Registration Agency (KRA) Website
      Go to the official website of any SEBI-registered KRA, such as CAMS, CDSL Ventures, or NSDL. These agencies store and verify KYC information for financial transactions.

    2. Select the eKYC Option
      On the KRA website, select the option for “eKYC” or “KYC Registration.” Some websites may also have an option specifically for “KYC using PAN Card.”

    3. Enter PAN Card Details
      Fill in your PAN card number and other basic details like your full name, date of birth, and email ID/mobile number. This information is used to verify your identity.

    4. Submit OTP for Verification
      After entering your details, you will receive a One-Time Password (OTP) on your registered mobile number (linked to your Aadhaar card). Enter the OTP to verify your identity.

    5. Upload Required Documents
      You will need to upload scanned copies of the following documents:

      • ID Proof: PAN card (mandatory)
      • Address Proof: Aadhaar card, passport, voter ID, or any other valid address proof.
      • Passport-size Photograph: A recent photograph in digital format.
    6. Complete Video KYC (if required)
      Some KRAs may require you to complete a short video verification process to further validate your identity. This can typically be done using your smartphone or computer with a camera.

    7. Submit the Application
      Once all the details and documents are uploaded, review the information and submit the form.

    8. Track KYC Status
      After submission, you can track the status of your KYC verification by visiting the same website and entering your PAN details. The status will show as “Verified” once the process is successfully completed.

    Additional Tips:

    • Ensure your mobile number is linked with your Aadhaar card as it’s required for OTP verification.
    • Double-check all document scans for clarity before uploading.
    • The process typically takes a few days, but can be faster depending on the KRA.

    FAQs around PAN-based KYC

    Yes, an instant PAN card is valid for KYC purposes, provided it is verified through Aadhaar-based eKYC or other authorised verification methods. The instant PAN, issued in digital format, holds the same legal validity as a physical PAN card for identity verification in KYC processes.

    A DSC-based PAN application uses a Digital Signature Certificate (DSC) to apply for a Permanent Account Number (PAN) online. The DSC serves as an electronic signature for identity verification, making the process paperless. Applicants submit required documents digitally, sign them using the DSC, and complete the application without the need for physical paperwork.

    Yes, you can complete KYC without a physical PAN card. You can use an e-PAN (electronic PAN) or provide the PAN number during the eKYC process, which can be verified digitally through Aadhaar-based eKYC or other government-authorised platforms.

    Yes, banks in India accept ePAN as a valid document for KYC (Know Your Customer) verification. It is considered equivalent to the physical PAN card for most banking transactions, including account opening, provided it is a valid and digitally signed document issued by the Income Tax Department.

    Both ePAN and physical PAN are equally valid forms of PAN. The main difference is that ePAN is a digital version, accessible online and useful for quick KYC and digital transactions, while physical PAN is a hard copy card often required for in-person verifications. ePAN offers more convenience and accessibility, but both serve the same purpose.

    Yes, you can convert your ePAN to a physical PAN card. You need to apply for a reprint of your PAN card through the NSDL or UTIITSL portal, pay the required fee, and the physical card will be sent to your registered address.

    Yes, e-PAN is free of cost for first-time applicants. However, there may be a nominal fee for reprinting or updating details.

    Online Police Verification (PCC) In West Bengal: Process & Documents Needed

    In a time where digital transformation is revolutionising public services, the West Bengal Police Department has taken significant strides to modernise the process of obtaining a Police Clearance Certificate (PCC) and conducting tenant verifications. These processes, which traditionally required time-consuming paperwork and multiple visits to the police station, can now be completed online, bringing unprecedented convenience and efficiency to residents across the state.

    What Is A Police Clearance Certificate (PCC)?

    A Police Clearance Certificate (PCC) is an official document issued by the police that certifies that an individual has no criminal record or has not been involved in any criminal activity that has led to a criminal conviction. This certificate is often a mandatory requirement for various purposes, including visa applications, job opportunities abroad, immigration, or even certain domestic purposes like passport verification, tenant verification or marriage registration.

    The Need For PCC In West Bengal

    In West Bengal, the demand for PCCs has been steadily increasing, particularly due to the rising number of residents seeking employment overseas, applying for visas, or needing background checks for various legal and official purposes. Recognising this demand, the Criminal Investigation Department (CID) of West Bengal Police launched a dedicated portal, pcc.wb.gov.in, aimed at streamlining the application process for PCCs.

    Streamlined Online West Bengal Police Clearance Certificate Application Process

    The launch of the online portal has brought a significant change in how PCCs are processed in West Bengal. Here’s how the new system works:

    1. Online Application Submission

    Applicants can now apply for a PCC by visiting the official PCC portal. The digital process eliminates the need for physical paperwork and in-person visits to the police station. Here’s a breakdown of the steps involved:

    • OTP Verification: The process begins with the applicant entering their mobile number to receive a One-Time Password (OTP). This is followed by Aadhaar number submission, ensuring the genuineness of the application.
    • Form Filling: The portal automatically fills a large portion of the form based on the Aadhaar number. Applicants only need to input specific details like the purpose of the PCC, whether for visa, job verification, etc.
    • Document Upload & Payment: A passport-sized photograph and necessary documents are uploaded, and a fee of ₹300 is paid online through net banking, debit, or credit card.

    2. Police Verification

    Once the application is submitted, it is digitally forwarded to the local police station relevant to the applicant’s address. Here’s what happens next:

    • Physical Verification: A police officer is assigned to conduct a physical verification at the applicant’s given address. This step is crucial to ensure the authenticity of the information provided.
    • Record Check: The police department conducts a comprehensive background check on the applicant, verifying if there are any criminal records or outstanding issues.

    3. Issuance of PCC

    Upon successful verification, the police department issues a digitally signed PCC. This certificate is then emailed to the applicant, and an SMS notification confirms the completion of the process. The entire procedure, which previously took about 30 days, is now expected to be completed within 72 hours to a week.

    The Role Of Digital Technology In Speeding Up The Process

    The digital transformation of the PCC application process in West Bengal is a significant step towards improving public services. The integration of digital platforms like Aadhaar verification, online payments, and blockchain for secure record-keeping ensures that the process is not only fast but also highly secure. The CID’s commitment to reducing the processing time to just a few days highlights the efficiency of the new system.

    Conclusion

    The introduction of the online PCC application portal by the West Bengal Police is a game-changer in public service delivery. It not only speeds up the process but also ensures greater transparency and convenience for the citizens. Whether you are applying for a visa, seeking employment abroad, or simply need a background check, the online process for obtaining a Police Clearance Certificate in West Bengal is now more accessible and efficient than ever before.

    A Police Clearance Certificate (PCC) in West Bengal is an official document certifying that an individual has no criminal record. It is often required for visa applications, employment abroad, and other legal purposes.

    You can apply for a PCC online by visiting the pcc.wb.gov.in portal, filling in the necessary details, uploading documents, and paying the fee.

    The fee for obtaining a PCC in West Bengal is ₹300, payable online.

    The processing time for a PCC in West Bengal has been reduced to 72 hours to a week, thanks to the new online system.

    You will need to provide a passport-sized photograph, a copy of your Aadhaar card, and any other supporting documents required for verification.

    Yes, police verification is strongly recommended for tenant verification in West Bengal to ensure the authenticity and background of the tenant.

    RBI Issues New Due Diligence Guidelines For AePS Touchpoint Operators

    The Reserve Bank of India (RBI) has introduced new guidelines aimed at fortifying the security of the Aadhaar Enabled Payment System (AePS). These guidelines, issued through a draft circular on July 31, 2024, outline the due diligence required by banks to verify AePS touchpoint operators, alongside proposing new methods for digital payment authentication.

    In recent times, AePS has become a target for fraudsters, primarily due to identity theft and the compromise of customer credentials. This necessitated a robust framework to enhance the security of AePS transactions and protect users, especially in rural and semi-urban areas where these services are predominantly used.

    Understanding AePS And AePS Touchpoint Operators

    According to the RBI, the Aadhaar Enabled Payment System is a Payment System in which transactions are enabled through Aadhaar number and biometrics or OTP authentication. AePS enables basic banking services, viz., cash withdrawal, balance enquiry, mini statement, cash deposit, fund transfer, etc.

    AePS touchpoint operators play a crucial role in providing essential banking services in rural and semi-urban regions. These operators facilitate transactions such as withdrawals and fund transfers using an Aadhaar number and biometric authentication. However, the increasing incidents of fraud have highlighted the need for stringent measures to ensure the integrity of these services.

    New RBI Guidelines On Due Diligence For AePS Operators

    The RBI’s draft circular introduces several key proposals aimed at streamlining the onboarding and monitoring processes for AePS touchpoint operators:

    Onboarding Process

    • Single Acquiring Bank: Each AePS touchpoint operator can only be onboarded by one acquiring bank. This measure is intended to simplify the oversight and ensure accountability.
    • KYC Update: Operators who have not performed any financial transactions for six months will need to undergo a KYC (Know Your Customer) update before resuming operations. This ensures that only active and verified operators are facilitating transactions.

    Ongoing Monitoring

    • Due Diligence by Banks: Banks must carry out ongoing due diligence for all AePS touchpoint operators they onboard. This includes regular updates and verifications to prevent fraud.
    • Transaction Limits: Transaction limits will be set based on the risk profile of each operator, ensuring that their activities align with their operational scope and risk assessment.
    • Location Consistency: Transactions conducted by AePS touchpoint operators must be consistent with their declared location of operation and their risk profile. This measure aims to detect and prevent suspicious activities.

    The RBI has invited public comments on these draft guidelines until August 31, 2024. Following this consultation period, banks and the National Payments Corporation of India (NPCI) will have three months to comply with the new directions from the date of issue.

    These new guidelines by the RBI are a strategic move to enhance the security of digital payments in India, particularly in rural and semi-urban areas. By tightening KYC norms and ensuring rigorous due diligence, the RBI aims to prevent fraud and protect users.

    Services (including Banking) Offered by AePS

    Benefits Of The New AePS Guidelines

    The new guidelines by the RBI are set to bring several benefits to the AePS framework and its users:

    • Enhanced Transactional Security

    With stringent KYC norms and continuous due diligence, the security of AePS transactions will be significantly enhanced. This will help in reducing the risk of fraud and identity theft, providing users with greater confidence in using digital payment systems.

    • Increased Trust in Digital Payments

    By ensuring that AePS touchpoint operators are thoroughly vetted and monitored, the RBI aims to build trust in digital payments, particularly among users in rural and semi-urban areas. This trust is crucial for the continued adoption and growth of digital financial services in these regions.

    • Streamlined Operations

    The proposal to have each AePS touchpoint operator onboarded by only one acquiring bank will streamline operations and make it easier for banks to monitor and manage their agents. This simplification can lead to more efficient service delivery and better customer experience.

    • Financial Inclusion

    AePS has been a key driver of financial inclusion in India, enabling access to banking services for people in remote areas. The new guidelines will ensure that this system remains robust and secure, continuing to serve its purpose of bringing more people into the formal financial sector.

    FAQs

    According to the RBI, an acquiring bank is the bank which onboards the AePS touchpoint operators.

    According to the RBI, an AePS Touchpoint is the terminal deployed by acquirer banks to facilitate AePS transactions, using Aadhaar based biometric / OTP authentication.

    As per the RBI, an AePS Touchpoint Operator is the agent onboarded by the acquiring bank who operates the AePS touchpoint.

    According to the RBI, Banks and NPCI shall ensure compliance to these directions within three months from the date of issue.

    A bank should apply due diligence when onboarding new AePS Touchpoint Operators and periodically update KYC for operators who have been inactive for six months.

    The three key components of KYC (Know Your Customer) are:

    1. Customer Identification: Verifying the identity of the customer through documents such as passports, driver’s licenses, and utility bills.
    2. Customer Due Diligence (CDD): Assessing the customer’s risk profile by gathering and evaluating information on their financial background and business activities.
    3. Ongoing Monitoring: Continuously monitoring customer transactions and activities to detect and prevent suspicious behavior or financial crimes.

    KYC (Know Your Customer) involves verifying a customer’s identity through documents to confirm they are who they claim to be.

    Due Diligence goes beyond basic identification, involving a deeper investigation into a customer’s financial background, business activities, and risk profile to prevent financial crimes and ensure regulatory compliance.

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    - Mr. Satyasiva Sundar Ruutray
    Vice President, F&A Commercial,
    Greenlam

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