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AuthBridge Empowers Leading E-Com Major To Streamline Its Kirana Owner Verification Process

Case Study

AuthBridge Empowers Leading E-Com Major To Streamline Its Kirana Owner Verification Process

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About the Company

Our client, one of the two major e-commerce giants in India, delivers everything from electronics to fashion to millions of customers. It has a pan-India presence, boasting 400 million registered customers and over 150 million listed products.

Industry

E-commerce

Size

10000+

Key Results

We transformed the client’s process, saving time and fostering trust, in just one efficient, secure journey:

    • 66% BGV TAT Reduction: Streamlined processes and automation slashed background verification turnaround time, accelerating agent deployment and boosting operational efficiency
    • Flawless Onboarding: Our solutions eliminated ALL BGV misses, ensuring complete confidence in new hires
    • Impersonation Eradicated: Advanced checks stopped fake store owners in their tracks, guaranteeing platform security
    • Continuous Compliance: We implemented ongoing monitoring, safeguarding the client’s business 24/7

Products

The Challenge

This client of ours, a global e-commerce major, wanted to support the local economy and onboard local Kirana stores. However, there was one challenge that they had to encounter in this journey of theirs: Kirana Store Owner Verification

The critical issues that they had to face included:

  • Inefficient and Scattered Onboarding.
  • Security Gaps in onboarding

The Solution

AuthBridge simplified this Kirana store verification process for the client and effectively managed all the problems by incorporating these solutions through our platform:

  • AuthBridge scrapped slow email exchanges and seamlessly linked the client’s website with real-time data exchange, ensuring swift and accurate Kirana store onboarding.
  • Implementation of a hybrid system combining instant API verifications for speed with rigorous human-assisted checks for comprehensive vetting.
  • Ditching legal documents, we integrated SignDrive, a digital solution that empowered instant electronic contract signing, streamlining the process.
  • Our cutting-edge solution identified impersonation attempts and verified credential legitimacy, enhancing the security and integrity of the client’s platform.
  • To guarantee the authenticity of Kirana store owners, we implemented a smart scoring system that analyzed various data points to pinpoint non-compliant Kirana stores.

Conclusion

By transforming vendor verification, we empowered the client to focus on what they do best – thriving in their industry, knowing their vendor partner ecosystem is built on trust, efficiency, and cost-effectiveness. Our AI-powered automation boosted speed and scalability and instilled trust, transparency, and compliance.

Case Study

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How AuthBridge Transformed Dealer Onboarding For A Leading Laminate Supplier

Case Study

How AuthBridge Transformed Dealer Onboarding For A Leading Laminate Supplier

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About the Client

The client, with its headquarters in New Delhi,  is one of the top 3 global producers of laminates from India, makes around 24.52 million sheets annually and has 23,000+ dealers and prestigious clients.

Industry

Laminates

Size

10000+

Key Results

The client gained peace of mind knowing their dealers were vetted and compliant, all while building stronger relationships through a smoother onboarding experience:

  • More than 70% Reduction in Onboarding Time (TAT)
  • Up to 50% Reduction in Compliance-Related Issues
  • We conducted in-depth due diligence background checks, mitigating potential risks and safeguarding the reputation of the client. 
  • Our real-time verification slashed manual effort significantly, freeing up valuable time and resources for the client. 
  • Our digital e-signing solution for Trade Agreements brought significant cost benefits. Imagine streamlined agreements, signed electronically in minutes, saving money and hassle.
  • Our robust digital platform scaled up operations for our client, giving them the capability to handle 1,000 dealers per year with ease.

Product And Key Checks Offered

The Challenge

The client, with its headquarters in New Delhi,  is one of the top 3 global producers of laminates from India, makes around 24.52 million sheets annually and has 23,000+ dealers and prestigious clients.

  • Eliminate tedious paperwork by ditching the endless forms and expediting onboarding.
  • Seamlessly verify dealer credentials
  • Perform due diligence with thorough background checks.

The Solution

We simplified the onboarding process for our client and effectively managed all the problems by incorporating these solutions through our platform:

  • We created dedicated packages and journeys for each dealer type, streamlining the process for everyone involved. 
  • We included our real-time platform, powered by APIs, which instantly validated credentials, drastically reducing turnaround time (TAT).
  • Our platform captured details for compliance checks and due diligence electronically, ensuring accuracy and transparency throughout the process.
  • We also implemented our in-house e-signing solutions for Trade Agreements, making it easy for dealers to adhere to the client’s norms and complete due diligence requirements swiftly and securely.

Conclusion

By transforming dealer onboarding, we empowered our client to focus on what they do best – thriving in their industry, knowing their dealer ecosystem is built on trust, efficiency, and cost-effectiveness. Our AI-powered automation boosted speed and scalability and instilled trust, transparency, and compliance.

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AuthBridge Protects Leading Health Insurance Brand from Potential Reputation Damage

Case Study

AuthBridge Protects Leading Health Insurance Brand From Potential Reputation Damage

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Key Results

One of the shortest turnaround times in the market for this type of check was achieved in 5 days thanks to the deployment of a custom solution created especially for top-level candidate authentication.

Products

The Challenge

When a major health insurance company reached out to AuthBridge for background checks, they had no idea that they would receive negative professional and personal comments about a senior-level wealth manager with a track record of affiliation with reputable financial institutions. But if there’s one thing our eighteen-plus years of experience in this field has taught us, it’s that dangers and scams may lurk in the most unlikely places.

The Solution

As is customary at AuthBridge, we notified the client organization of this and recommended that they look into the matter further to determine the root cause of the problem before taking a decision. For that to occur, we suggested that they utilize AuthLead, a solution designed specifically for leadership/senior-level hiring screening.

Conclusion

AuthBridge’s deep dive uncovered crucial red flags on a seemingly perfect hire. Our specialized approach for senior leaders, AuthLead, provided 360° insights, saving the client from potential reputational and financial disasters. In just 5 days, we delivered a quick fix, saving this leading Healthcare damage by averting damages.

Case Study

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South Asia’s Largest Hospitality Company Streamlined Its Vendor Onboarding Process With AuthBridge

Case Study

South Asia's Largest Hospitality Company Streamlined Its Vendor Onboarding Process With AuthBridge

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About the Client

Founded in the early 1900s and with a presence spanning continents and diverse travel experiences under its belt, our client, a major Global and South Asia’s Largest Hospitality Company recognized the crucial role technology plays in maintaining its world-class standards.

Industry

Hospitality

Size

10000+

Key Results

  • Significant manual efforts reduction by API-based real-time verification during vendor onboarding
  • Elimination of duplicate entries and ensuring the integrity of vendor data across on client’s database and legacy application Orion
  • Ensured corporate governance through role and hierarchy-based authorization workflows
  • Intuitive user experience empowered by rich UI, easier navigation and colour coding according to the status of the case
  • Better decision-making due to advanced filter options and readily available customized reports

Product And Key Checks Offered

The Challenge

Recognizing the need for a unified and efficient approach to vendor management and compliance across its various hotel chains, our client embarked on a search for a robust IT solution that would

  • Simplify Vendor Onboarding and document verification
  • Capture details of primary contacts, escalation contacts and authorised signatory
  • Collect safety details, certification details and legal details

The Solution

Imagine onboarding new vendors seamlessly, with real-time verification and secure information flow. That’s exactly what we achieved for our client using the OnboardX platform. Here’s how:

Streamlined Onboarding: AuthBridge replaced the client’s cumbersome, manual process with our user-friendly OnboardX platform, simplifying vendor registration and document submission. 

Real-time Verification: OnboardX enabled real-time checks for crucial documents like PAN, GST, CIN, and more, giving our client immediate assurance about vendor legitimacy

Secure Payment Information: Maintaining accuracy and security are critical when it comes to payments. We implemented penny-drop verification for vendor bank accounts, guaranteeing accurate details and eliminating payment risks

Seamless Integration: No data silos here! We integrated OnboardX with the client’s existing Orion application through a secure SFTP connection. 

Customized Reporting: We configured OnboardX to generate custom reports and messages based on the client’s preferred templates. 

Controlled Access: Security is paramount. We established clear hierarchies and role-based authorization workflows within OnboardX.

Conclusion

In a world where efficiency and compliance reign supreme, AuthBridge empowered this Global Hospitality major to revamp its vendor onboarding process. Our AI-powered automation not only boosted speed and scalability but also instilled trust, transparency, and compliance. By embracing innovation, our clients positioned themselves at the forefront of their industry.

Case Study

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Webinar | Fireside Chat – Maximize HR Tech Adaptation to Enhance Remote Onboarding, AuthBridge

Webinar

Maximize HR Tech Adaptation to Enhance Remote Onboarding, AuthBridge

Digitizing background verifications and onboarding workflows can play a pivotal role in hiring the On-Demand Economy workforce (ODE) and create a smooth experience for both the gig partner and your customers. Learn how AuthBridge, a leader in Background Verification (BGV) processes, created an automated platform to handle end-to-end verification processes for the platform economy workforce.

Trusted by 2,000+ companies

Business grows when you build trust in people

AuthBridge helps you with fast, friendly, and comprehensive background checks – smarter in every way.

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Whitepaper | Digitizing Gig-Partner Onboarding for the Platform Economy

Whitepapers

Digitizing Gig-Partner Onboarding for the Platform Economy

Digitizing background verifications and onboarding workflows can play a pivotal role in hiring the On-Demand Economy workforce (ODE), thus increasing platform efficiency and productivity and creating a smooth experience for both the gig partner and your customers. AuthBridge, a leader in Background Verification (BGV) processes, has created an automated platform to handle end-to-end verification processes for the platform economy workforce.

What’s in Whitepaper

In this whitepaper, you will get key insights on

Trusted by 2,000+ companies

Business grows when you build trust in people

AuthBridge helps you with fast, friendly, and comprehensive background checks – smarter in every way.

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Whitepaper | Innovating HR Operations in India – A Cornell Case Study

Whitepapers

Innovating HR Operations in India - A Cornell Case Study

Insufficient documents, information discrepancies, manual processes, and unstructured processes were coming across as the key problems in the verification process. Learn how AuthBride successfully navigated these challenges with automation, bringing flexibility and customization to the process.


What’s in Whitepaper

In this whitepaper, you will get key insights on how AuthBridge enabled:

Trusted by 2,000+ companies

Business grows when you build trust in people

AuthBridge helps you with fast, friendly, and comprehensive background checks – smarter in every way.

Digital-Address-Verification-for-Contactless-Customer-Onboarding-feature-image

Whitepaper | Digital Address Verification for Contactless Customer Onboarding

Whitepapers

Digital Address Verification for Contactless Customer Onboarding

Address verification, an integral part of a risk-free and smooth customer onboarding journey, has been touched by digital transformation in a big way. The major change is that application of the Digital Address Verification (DAV) solution in the onboarding process has not only been limited to cases where physical verification was not possible but also where higher accuracy, better customer experience and easier compliance is desired.

What’s in Whitepaper

In this whitepaper, you will get key insights on:

Trusted by 2,000+ companies

Business grows when you build trust in people

AuthBridge helps you with fast, friendly, and comprehensive background checks – smarter in every way.

How-to-shape-a-delightful-player-onboarding-experience-on-real-money-gaming-platforms-feature-image

Whitepaper | How to shape a delightful player onboarding experience on real-money gaming platforms?

Whitepapers

How to shape a delightful player onboarding experience on real-money gaming platforms?

Tackling fraud is a constant challenge on platforms that involve high stake games. Moreover, users of real money platforms have no patience with slow and clunky onboarding processes. Safety, agility, access – they want it all, and they want it at once. Real money gaming platforms, consequently, must strike a winning balance between meeting compliance, tackling fraud, and creating delightful player onboarding journeys.

What’s in Whitepaper

In this whitepaper, you will get key insights on:

Trusted by 2,000+ companies

Business grows when you build trust in people

AuthBridge helps you with fast, friendly, and comprehensive background checks – smarter in every way.

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Case Study | How a leading cab aggregator got saved from hiring a ‘criminal’ driver on the run with AuthBridge

Case Study

Leading Cab Aggregator got Saved from Hiring a ‘Criminal’ Driver

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About the Company

A leading cab aggregator in India dedicated to simplifying travel experience and offering convenient and reliable transportation solutions.

Industry

Cab Aggregator

Size

250-500

Key Results

  • A candidate accused of duping locals of Rs 50 lakhs and having 5 open cases against him was caught. 
  • Found his involvement in physical violence and was out on bail. 
  • The candidate was a repeat offender with a reward of Rs. 5000.

Products and Solutions

Define the Problem

A leading cab aggregator who conducts police verification on their drivers as a part of their verification mandate approached AuthBridge for the process.

The major challenges were:

  • To filter out unreliable and fraudulent drivers
  • To avert a risk of business and reputational damage
  • To establish a seamless verification process to screen the blue workforce before onboarding

How AuthBridge Helped

Deployed custom solution for gig workforce verification

Our gig-worker screening solution allows organizations to build a reliable workforce of drivers, delivery boys, logistic teams, security forces etc. Our comprehensive verification solution helps in the instant identity verification of blue-collar workers and quick turnaround checks on the required parameters.

Initiated police verification inquiry

To evaluate criminal history, AuthBridge initiated a police verification inquiry with Rajasthan Police (SP office, Jhunjhunu) by providing a request letter and credentials of the concerned driver. The SP Office sought the information from the local police station basis candidate’s provided address. In response, a team from the Rajasthan Police reached AuthBridge’s corporate office to inquire about the driver’s whereabouts. 

The revelations

It was found that the candidate was accused of duping locals of Rs 50 lakhs and had multiple open cases against him under section IP 420. He had 5 other cases against him for involvement in physical violence and was out on bail. This information was obtained upon initiation of the verification inquiry by AuthBridge.

Conclusion

AuthBridge officials informed the police that the verification request was made on their client’s behalf and that sharing the driver’s details would violate their data privacy policy. The incident occurrences were intimated to the client, and subsequently, the police approached the client for further action.

Contact Sales

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To begin, Tell us a bit about “yourself”

The most noteworthy aspects of our collaboration has been the ability to seamlessly onboard partners from all corners of India, for which our TAT has been reduced from multiple weeks to a few hours now.

- Mr. Satyasiva Sundar Ruutray
Vice President, F&A Commercial,
Greenlam

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