Creating-Seamless-Digital-Verification-and-Onboarding-Journeys-for-a-Global-Retail-Giant-feature-image

Case Study | Creating Seamless Digital Verification & Onboarding Journeys for a Global Retail Joint

Case Study

Creating Seamless Digital Verification and Onboarding Journeys for a Global Retail Giant

Creating-Seamless-Digital-Verification-and-Onboarding-Journeys-for-a-Global-Retail-Giant

About the Company

One of the top three grocery and merchandise retailers worldwide with operations in 5 countries across Europe.

Industry

E-commerce & Retail

Size

1000-2000

Key results

  • Hiring at scale, with a fully automated process
  • Reduced TATs with a 10X faster document collection, uploading and verification
  • Improved efficiency with customisable workflows per our client niche and real-time case updates
  • Improved candidate experience with minimal paperwork, and an end-to-end digital onboarding

Products

Define the Problem

Hiring at scale is one of the biggest challenges for retail companies. But the challenge becomes even more defined when that organisation is a global retail giant.

When our client—one of the top three grocery and merchandise retailers in the world with operations in 5 countries across Europe—approached us for a comprehensive background screening solution to improve candidate experience and the organisation’s bottom line, we knew creating end-to-end automated onboarding and verification journeys was the solution.

How AuthBridge Helped

Document uploading and case initiation

We deployed iBRIDGE, our end-to-end digital employee verification and onboarding product, to address the key problem areas. The process flow had iBRIDGE as a bridge between our client’s ATS and HRMS systems. All the cases initiated via client ATS were fed automatically to iBRIDGE for the background verification process to begin.

Verification and status update

The verification process was completed 100% digitally through APIs built on top of our proprietary databases, and the real-time progress of all cases was always accessible to our clients through interactive dashboards on iBRIDGE. This helped our client company and its candidates quickly address any insufficiencies in the information.

Document storage and retrieval

At this point, we introduced SignDrive, an automated, cloud-based digital signing product to upload, sign, submit and manage documents digitally. With SignDrive, candidates could view and sign important onboarding documents such as the Code of Conduct, Gratuity Form, PF Form and Women Security Form. All these documents and other candidate details furnished during the case initiation stage were saved on iBRIDGE—a cloud-based document repository—for future access, reducing the burden on the HR teams.

Conclusion

Our comprehensive and compliant onboarding solution addressed the challenges of the current times. When writing this case study, we are engaging this client with another solution—WorkAttest—to streamline responding to ex-employee verification requests through automated handling. Creating a positive candidate experience has also led us to build a positive working relationship with our clients. We look forward to a long-lasting association with this global retail giant as its onboarding and verification partner.

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Case Study | Buy. Return. Repeat. How AuthBridge helped an e-commerce giant break this pattern with a real-time customer verification process

Case Study

Leading E-Commerce Giant Transformed their Customer Verification Process

Leading-E-Commerce-Giant-Transformed-their-Customer-Verification-Process

About the Company

A leading e-commerce player with product categories such as consumer electronics, fashion, home essentials and groceries, lifestyle products and many more.

Industry

E-commerce & Retail

Size

500-1000

Key results

  • Reduction in manual errors while application processing
  • Liveness checks and geo-location capturing for identity and address verification and fraud reduction
  • Enhanced customer service

Products and Solutions

  • Customer Onboarding and Verification

Define the Problem

  • In today’s time, online shopping is a customer’s haven. But it can become a seller’s nightmare when fake or fraudulent buyers misuse the platform causing huge revenue losses.

When our client, a leading e-commerce player, was finding it hard to keep the sellers on their platform happy and track non-genuine buyers. Their platform was being misused by errant buyers who used to place orders and then return them. Most of these buyers were other sellers who just wanted to leave a rival out-of-stock.

Challenges

  • A large number of wardrobing and customer identity frauds
  • Rival sellers stocking out by just ordering and returning
  • Dissatisfied sellers dealing with returns in huge numbers
  • Retaining sellers on the platform as well as ensuring faster disbursal of return amounts to genuine customers

How AuthBridge Helped

Built a solid pre-return verification system

By identifying customers in real time, it was possible to catch fraudulent transactions. We deployed liveness checks for verifying the identity of customers along with geo-location capturing to validate that a return was being initiated from the location mentioned on our client’s platform.

OCR-enabled application form processing

OCR technology was used to simplify manual return application processes such as form filling. This enabled gathering information from customers in a consistent format and reduced manual entry efforts by last-mile agents.

Conclusion

The process helped our client analyse the return pattern with real-time verification compared to manual verifications conducted post-return, creating a seamless customer experience and ensuring a faster return amount disbursal without hitting the revenue streams.

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Building-a-Trusted-Ecosystem-of-Service-Partners-for-Leading-Sports-Goods-Retailer-feature-image

Case Study | How our client, a sports goods retailer, emerged faster and stronger with a trust-based ecosystem of sports service partners

Case Study

Building a Trusted Ecosystem of Service Partners for Leading Sports Goods Retailer

Building-a-Trusted-Ecosystem-of-Service-Partners-for-Leading-Sports-Goods-Retailer

About the Company

One of the largest global sports goods retailers with 1500+ stores across 50+ countries.

Industry

E-commerce & Retail

Size

5,000-10,000

Key results

  • Marked reduction in vendor onboarding time, improving the service pipeline
  • Reduction in manual errors while application processing
  • A seamless experience for service providers
  • Mitigation of reduction in reputational risk due to criminal entities being isolated in real-time
  • Instant verification helped prevent duplicate registration of a single entity, reducing the chances of fraud.

Products and Solutions

Define the Problem

Our clients, one of the largest global sports goods retailers with a presence of 1500+ stores across 50+ countries, wanted to build a trustworthy ecosystem of service providers, venue providers and event organizers in India to help them onboard one million customers onto their platform.

For their vision to bear fruition, it was required to quickly and thoroughly verify their vendor partners to enable trust in customers. This must be done in a streamlined manner to ensure transparency and reduce friction for customers and partners.

Challenges

  • Creating a seamless experience for customers to hire service providers quickly
  • Reducing application dropouts from vendors on mobile/website
  • Prevent fraudulent entities/individuals from being signed up on their platform
  • Strictly toeing to compliance guidelines and company policy while registering new assets and venues

How AuthBridge Helped

Custom verification for different categories

We knew that only an end-to-end digital onboarding platform would be able to help our clients tackle the massive scale of applications with efficiency. We divided registered professionals into three categories – service providers, venue providers and event organizers. Next, we assigned specific verification needs to each of these categories to present a reliable analysis to our client.

Risk mitigation via Identity, Bank Account, Reputational, and Criminal Checks

Our efforts aimed to create a customized platform to verify individuals/business identities, verify bank account details in real-time along with experience details, certificate inspections, social media checks and reference checks. We also carried out reputational, regulatory, and criminal checks to create an additional layer of safety for our clients.

OCR and face match for faster onboarding

All this was enabled by state-of-the-art technologies that power our solutions. We deployed OCR for text extraction from the uploaded images and face match algorithms to simplify vendor application processes while onboarding.

Conclusion

The client increased its reach to the customers with a streamlined and real-time vendor onboarding which further ensured the quality of services without risking the customer’s or assets’ safety and a delightful experience for all the stakeholders.

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Case Study | A multinational grocery and merchandise retailer digitised their Employee Onboarding and Ex-Employee Verification with AuthBridge

Case Study

Multinational grocery and merchandise retailer digitized their Employee Onboarding and Ex-Employee Verification with AuthBridge

Multinational-grocery-and-merchandise-retailer-digitized-their-Employee-Onboarding-and-Ex-Employee-Verification-with-AuthBridge

About the Company

A leading multinational grocery and general merchandise retailer headquartered in Welwyn Garden City, England, serving customers with affordable healthy and sustainable food.

Industry

Ecommerce & Retail

Size

90,000-1,00,000

Key results

  • 85% faster onboarding process
  • Digitization of statutory forms
  • E-signing of onboarding documents
  • 8000+ ex-employee verification requests handled
  • 75% increase in efficiency with the automation of ex-employee verification requests

Products and Solutions

Define the Problem

Being one of the largest retailers in the world, our client has always been ahead of the competition in adopting new technologies and working towards the optimisation of processes. With that thought, our client wanted to elevate its employee onboarding experience by eliminating paper-based statutory forms and the need for an e-signing tool.

Challenges

  • Manual data collection and signing of statutory forms
  • Lack of a central repository of all employee information
  • Manual management of ex-employee verification requests

How AuthBridge Helped

Faster Employee Onboarding with Digitized Statutory Forms and E-signing

Prior to AuthBridge, the employee onboarding process was manual. Everything was done offline, from maintaining and filling statutory forms to signing those forms. However, as the number of new employees increased, digitizing the process became necessary. 

AuthBridge’s Instaform, a web form to automate statutory forms combined with SignDrive, the intuitive e-signing tool simplified the process of obtaining signatures from new hires and sped up the completion of paperwork and onboarding formalities. Instaform and SignDrive enabled Tesco to create a central repository of employee information reducing the time to fill multiple statutory forms while eliminating the errors associated with traditional paper-based processes.

Automating Exit Employees’ Verification Requests

To eliminate manual errors and fast-track the ex-employee verification process, Tesco deployed WorkAttest, a web-based platform powered by highly secure anti-tamper technology for efficient ex-employee verification. Simply upload the employee’s work tenure, profile, exit interview forms, etc. into the web platform and WorkAttest will respond to verification requests on the company’s behalf. After using the WorkAttest tool, Tesco significantly reduced the time to verify ex-employees while saving the personnel’s time to improve their efficiency by 75% while also reducing the administrative workload for the Human Resources department.

Conclusion

AuthBridge’s Instaform and SignDrive helped with faster employee onboarding with digitized statutory forms and e-signing to reduce our TAT by 85%. While WorkAttest enabled our client to automate our ex-employee verification requests to increase efficiency by 75%.

Contact Sales

Ready to Explore AuthBridge for your business?

We’d love to show you how AuthBridge can help your business. Fill out the form and we’ll be in touch within 24 hours.

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