Whitepaper

Whitepaper | How to shape a delightful player onboarding experience on real-money gaming platforms?

Whitepapers

How to shape a delightful player onboarding experience on real-money gaming platforms?

Tackling fraud is a constant challenge on platforms that involve high stake games. Moreover, users of real money platforms have no patience with slow and clunky onboarding processes. Safety, agility, access – they want it all, and they want it at once. Real money gaming platforms, consequently, must strike a winning balance between meeting compliance, tackling fraud, and creating delightful player onboarding journeys.

What’s in Whitepaper

In this whitepaper, you will get key insights on:

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By Siddharth, 2 yearsJuly 31, 2023 ago

Case Study

Case Study | What prompted a banking client to shift to Digital Address Verification instead of conventional physical address verification?

Case Study

Leading Bank Transitions to Digital Address Verification

About the Company

A prominent leader in the banking industry delivering value and unwavering service to its diverse clientele.

Industry

Banking and Financial Services

Size

500-1000

Key Results

Quick, cost-effective, and contactless address verification
A fuss-free and simple onboarding journey led to a better candidate experience
Enhance candidate onboarding experience

Products and Solutions

Digital Address Verification

Define the Problem

One of our clients from the banking sector initiated a verification request for their new employees; address verification was part of the scope. In light of COVID-19, we suggested them to adopt our Digital Address Verification to verify addresses in a contactless manner.

While the client was contemplating whether to adopt the solution or not, they asked us to conduct physical address verification in the interim for a candidate. The candidate refused to let our verifier enter their premise as it could become a possible health hazard to their family.

Comprehending the situation, our client immediately switched to Digital Address Verification.

How AuthBridge Helped

Implemented Digital Address Verification Solutions – Footprints Digital for contactless onboarding

Upon being given a green signal for digital address verification, we just needed one input from the client – the mobile number of the candidates. The addresses of candidates were then verified in three simple steps:

Auto population of candidate details through a form sent to the phone number of every candidate
Verification of details or addition of other details by the candidate along with a selfie, photo of an ID and live photo of the residence
Automated GPS coordinate tracking upon the submission of the form.

Conclusion

Our Digital Address Verification – Footprints proved to be a great technology to have in your digital toolkit during COVID 19. It even costed lesser than physical address verification and accelerated verification and onboarding of the employees.

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By Siddharth, 2 yearsJuly 19, 2023 ago

Case Study

Case Study | “Not a child’s play” – said our client about facilitating skill-based gaming in India. We made it easy!

Case Study

Transforming Player Onboarding and Verification Process

About the Company

A group of companies, operational in a variety of online skill-based games such as poker and cricket fantasy games since 2014.

Industry

Gaming

Size

1000-1500

Key results

There was a marked improvement in sign-up rates and a reduction in player dropout rates.
The client found it easier to keep a tab on various users at different stages of the sign-up process.
The clients felt more confident transferring the winning amount to the user account.

Products and Solutions

KYC
Address Verification
Bank Account Verification

Define the Problem

With an average growth rate of users at 50%, skill-based gaming is a huge market in India. But the involvement of money and lack of clear regulation makes it a breeding ground for fraud.

Our clients, a group of companies operating in a variety of online games such as poker, fantasy games, etc., since 2014, wanted a solution focused on removing three major hurdles i.e.

Age and document verification to detect underage users
Address verification to prevent access from a restricted state
Ensuring the bank account belongs to the registered user

With their registered user base growing to over 1 million, these challenges were coming across as major road blockers to their growth ahead and to the whole gaming industry in India.

How AuthBridge Helped

Step 1: Identity Verification

The process starts with the user submitting an ID. Our OCR technology is enabled with document classification and tampering detection, then instantly extracts, auto-populates and validates player data from submitted IDs. Users 18 years and above with valid ID can proceed; others are barred from accessing the platform.

Step 2: Validating State of Residence

The users with a NID from a state where skill-based gaming is banned are restricted from proceeding further.

Step 3: Bank Account Verification

Via the Penny Drop method, the bank account number is cross-verified to ensure that the amount won is transferred to a genuine user account and not used for the purpose of money laundering.

Conclusion

When results drawn from checks performed on hosts and property were consistent with the information supplied by a host, we generated a Green report meaning our client could sign up the host without any worries.

A Red report flagged any objectionable information discovered about a host, meaning a host was a no-go as per our investigation, and our client would be best advised not to onboard them. If the results varied and were inconclusive or confusing, we would generate an Orange report, meaning further investigation into the host profile would be needed. We also aided our clients in carrying out the additional verification as per their request in a few Orange cases. This included verification of social IDs, amongst other measures.

Contact Sales

Ready to Explore AuthBridge for your business?

We’d love to show you how AuthBridge can help your business. Fill out the form and we’ll be in touch within 24 hours.

By submitting this form you are agreeing to our privacy policy.

By Siddharth, 2 yearsJuly 12, 2023 ago

Case Study

Case Study | How AuthBridge helped in reducing CAPEX related risk for a bike ride major in India

Case Study

Bike Sharing Rental Company Reduces CapEx Risk with AuthBridge

About the Company

A major bike-sharing rental startup offering first and last-mile connectivity to metro users.

Industry

Transportation

Size

250-500

Key results

A faster onboarding process for users and employees
Reduction in drop out rates for users
Reduced CapEx related losses over a period
Better visibility over the entire onboarding process for our clients

Products and Solutions

OnboardX
Customer Onboarding

Define the Problem

To make a place in the lives of customers, one of the first steps is to ensure seamless customer onboarding and provide uninterrupted access to its products/services.

Our client, a bike-sharing rental startup, wanted to establish a verification and onboarding process to reduce damages to their vehicles and minimise the chances of them getting stolen. The process required to be as smooth as possible for the end users while reducing CAPEX related risks.

Also, they needed an onboarding process for their 3500+ fleet-on-street entrepreneurs responsible for maintaining bikes for our clients, providing emergency response to stranded users and working with them on a commission basis.

How AuthBridge Helped

For verification of users

Understanding the risk involved with onboarding a fraudulent customer, we realised that our client needed an end-to-end customer onboarding journey. We deployed our identity verification APIs built on top of technologies like OCR to complete the KYC process for our client’s users. The present address verification was also completed through physical site visits by our field staff.

For verification of fleet-on-street employees,

The onboarding process for employees was designed by us from scratch to give our client maximum cushioning against risks that might emerge from working with fraudulent employees.

We deployed the Identity Verification and Address Verification in the fashion of users. However, additional Criminal Record Verification was performed in the case of employees using our proprietary databases. We also performed a Bank Account Check using the PennyDrop method to ensure protection against financial threats.

The Auth Advantage

As an added measure, we suggested that our client lock down a minimum balance from the customer’s wallet against possible damage to vehicles. The suggestion was appreciated and implemented.

Conclusion

Our client reported a significant reduction in CapEX-related losses over a period. They also experienced a reduction in drop-out rates during the sign-up and onboarding process.

Contact Sales

Ready to Explore AuthBridge for your business?

We’d love to show you how AuthBridge can help your business. Fill out the form and we’ll be in touch within 24 hours.

By submitting this form you are agreeing to our privacy policy.

By Siddharth, 2 yearsJuly 4, 2023 ago

Employee Screening

Risk & Compliance

Financial Intelligence

Identity Verification

Utilities

Entity/Business Level

Employment

Banking & Payments

Fraud Detection

Professional

Background Verification

Due-Diligence

Title Menu Three

What's New

iBRIDGE 2.0 – The Next-Gen Background Verification Platform

Resource Library

Featured Resource

Customer Onboarding

Whitepapers

How to shape a delightful player onboarding experience on real-money gaming platforms?

What’s in Whitepaper

Trusted by 2,000+ companies

Business grows when you build trust in people

Case Study

Leading Bank Transitions to Digital Address Verification

About the Company

Industry

Size

Key Results

Products and Solutions

Define the Problem

How AuthBridge Helped

Conclusion

Contact Sales

Ready to Explore AuthBridge for your business?

Case Study

Transforming Player Onboarding and Verification Process

About the Company

Industry

Size

Key results

Products and Solutions

Define the Problem

How AuthBridge Helped

Conclusion

Contact Sales

Ready to Explore AuthBridge for your business?

Case Study

Bike Sharing Rental Company Reduces CapEx Risk with AuthBridge

About the Company

Industry

Size

Key results

Products and Solutions

Define the Problem

How AuthBridge Helped

Conclusion

Contact Sales

Ready to Explore AuthBridge for your business?

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