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Leading Micro Finance Company’s Identity Verification Process Streamlined By AuthBridge

Case Study

Leading Micro Finance Company’s Identity Verification Process Streamlined By AuthBridge

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About The Company

Established in October 2016, & headquartered in New Delhi, the client is furnishing its affordable micro-credit services to almost 17.5+ lakh women entrepreneurs from rural and semi-urban areas. The company has experienced substantial growth, reaching an Assets Under Management (AUM) exceeding Rs. 5,000 Cr. It has established a terrestrial presence with over 650 branches spanning 55,000 villages in 25 states.

Industry

Finance

Size

5,000-10,000

Key Results

Our customer-centric approach helped our client achieve fantastic results with a heavy drop in TAT as well.

  • Nearly 2% of the sampled customer base were identified as repeat fraud borrowers applying under a different loan number through synthetic identities
  • Considering the client had sanctioned over 1 million loans to date, this translates to a significant impact.
  • By preventing fraudulent loans, AuthBridge’s solution protects the financial institution and promotes responsible lending practices.

Over 61 million loans are sanctioned through MFIs, emphasizing the immense potential of this use case. AuthBridge’s solution can significantly reduce fraud and improve loan recovery rates for the entire MFI industry.

Product and Key Checks Offered

The Challenges

The client was facing major challenges and issues with repeat borrowers using synthetic/fraudulent identities. This resulted in delinquencies and financial losses.

The Solution

Looking at the client’s needs and severity of the task at hand, AuthBridge conducted a comprehensive negative photo match exercise for the client’s existing customer base. This helped identify fraudulent borrowers through facial recognition technology.

  1. Identification of Fraudulent Borrowers: Through the negative photo match exercise, AuthBridge was able to identify instances where borrowers had used synthetic or fraudulent identities to secure loans from our client. 
  2. Enhanced Fraud Detection: Our solution provided the client an additional layer of protection against identity fraud and more.

Conclusion

By transforming fraud check for our client, we empowered the client to focus on what they do best – thriving in their industry, knowing their customer ecosystem is built on trust, efficiency, and cost-effectiveness. Our AI-powered automation boosted speed and scalability and instilled trust, transparency, and compliance.

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Leading Fertilizer Company Streamlines Dealer Due Diligence Process With AuthBridge

Case Study

Leading Fertilizer Company Streamlines Dealer Due Diligence Process With AuthBridge

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About The Company

A Fortune 500 company, headquartered in the USA, this company is the world’s largest combined producer of concentrated phosphate and potash, with a production capacity touching 27 million tons. It’s wholly owned Indian subsidiary, based out of Gurugram, Haryana, has sold over 10 million tons of products in India and is the only Mine to Market Phosphate & Potash company in the country.

Industry

Fertilizer

Size

10,000+

Key Results

The client witnessed remarkable results after implementing AuthBridge’s highly customised solutions. They experienced a significant improvement in their dealer verification process, saving valuable time and resources while following all relevant legal compliances. The key outcomes included:

  • Faster Dealer Onboarding: The solution enabled quicker onboarding of dealers, expediting business processes.
  • Cost Savings: By choosing from our multiple customised packages for their requirements , the client achieved substantial cost savings, optimising their budget allocation and more.

Product and Checks Deployed

The Challenges

The client faced a critical challenge: It had no formal agreements with its existing dealers. Apart from this, some other severe challenges were hindering the client’s progress, including:

  • High new dealer onboarding TAT
  • Need for Credit Limit assessment from trustworthy assessors
  • Need for Credit Risk assessment of dealers

The Solution

After thoroughly evaluating the client’s existing processes, AuthBridge seamlessly integrated its customer-centric and AI-powered onboarding, due diligence and e-signing solution, increasing operational efficiency and ensuring robust dealer verification. 

We offered multiple packages to our clients based on their needs and requirements. These customer-focused packages included:

  1. Dealer Onboarding and Digital Signing
  2. Dealer Onboarding, Digital Signing and Due Diligence (Credit Risk and Credit Limit Assessment)
  3. Dealer Onboarding, Digital Signing, Due Diligence and On-site visits

Conclusion

By revolutionizing dealer onboarding and credit risk assessment, we enabled the client to excel in their industry with a customer ecosystem founded on trust, efficiency, and affordability. Our AI-driven automation enhanced speed, scalability, and ensured trust, transparency, and compliance.

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Textile Major Conducted 16000+ Instant Background Verifications With AuthBridge

Case Study

Textile Major Conducted 16000+ Instant Background Verifications With AuthBridge

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About The Company

Headquartered in Ludhiana, Punjab, the client is the largest terry towel and wheat straw based paper manufacturer in the world. The company has an annual revenue of INR 6200+ crores and a wide range of products in the categories of home textiles, stationery, paper, yarn, and chemicals.

Industry

Manufacturing

Size

10,000+

Key Results

The client witnessed remarkable results after implementing AuthBridge’s background verification solution. They experienced a significant improvement in their employee background verification process, saving valuable time and resources. The key outcomes included:

  • AuthBridge’s thorough checks, including criminal background assessments, contributed to a safer work environment by identifying candidates who might pose a safety risk to other employees or the organization.
  • We helped businesses adhere to industry-specific regulations and legal requirements for employee background checks, reducing the risk of non-compliance penalties and many more.

Product and Key Checks Offered

The Challenges

The client was facing a herculean challenge in front of itself. The challenge at hand was to do a background verification check of its existing employees, surmounting over 16,000 personnel spread all over India.

The Solution

Upon fully grasping our client’s needs, we chose to elevate their background verification processes through our exhaustive suite of BGV checks. Our offerings bolster background screening capabilities with instantaneous verification, leveraging a database-centric method that furnishes tenfold faster, precise results. Such efficiency enabled the swift execution of thousands of background verifications for our client in mere minutes. Our finely tuned name-match algorithms adeptly handled the complexities of geographical and regional differences, ensuring accuracy in every match.

Conclusion

By transforming background verification for our client, we empowered the client to focus on what they do best – thriving in their industry, knowing their customer ecosystem is built on trust, efficiency, and cost-effectiveness. Our AI-powered automation boosted speed and scalability and instilled trust, transparency, and compliance.

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Discover How a Leading Indian Sugar Manufacturer Simplified Its BGV Process with AuthBridge

Case Study

Discover How a Leading Indian Sugar Manufacturer Simplified Its BGV Process with AuthBridge

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About the Company

Founded in 1975 and headquartered in the City of Joy, Kolkata, the client is one of India’s leading sugar manufacturing companies engaged in the primary businesses of Sugar, Bio-Ethanol & Renewable Energy.

Industry

Manufacturing

Size

5,000-10,000

Key Results

We transformed the client’s process, saving time and fostering trust, in just one efficient, secure journey:

  • Flawless Verification: Our solutions eliminated ALL BGV misses, ensuring complete confidence in new hires
  • Continuous Compliance: We implemented ongoing monitoring, safeguarding the client’s business 24/7 and more.

Product and Key Checks Offered

The Challenges

This leading sugar manufacturer encountered significant hurdles due to the requirement of distinct user credentials across various locations. This approach led to 

  1. complex access management, burdening the administrative team with increased oversight and higher error rates. 
  2. Furthermore, this fragmented credential system complicated compliance and security efforts, amplifying the risk of breaches and regulatory penalties.

The Solution

Our iBRIDGE solution revolutionized the client’s approach by consolidating multiple accounts from diverse locations into a singular, unified platform. This integration provided unparalleled visibility into statuses, reports, and activities through a comprehensive dashboard.

Conclusion

By transforming the user background verification for our client, we empowered the client to focus on what they do best – thriving in their industry, knowing their BGV process is built on trust, efficiency, and cost-effectiveness.

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AuthBridge Streamlines Leading Bike Taxi Aggregator’s Customer Onboarding Process

Case Study

AuthBridge Streamlines Leading Bike Taxi Aggregator’s Customer Onboarding Process

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About the Company

The client, a company founded in 2015 and headquartered in Bengaluru, India, is one of India’s largest Bike Taxi App services by being the number 1 choice of 10 Million people. It also recently launched its Cab services in Delhi, Bangalore and Hyderabad.

Industry

Transport

Size

10000+

Key Results

The client gained peace of mind knowing their customers were vetted and compliant, all while building stronger relationships through a smoother onboarding experience:

    • Faster customer and rider onboarding
    • Reduction in dropout rates for users
    • Reduced CapEx-related loss over a period
    • Better visibility over the entire onboarding process for our clients

Products

The Challenge

The client faced a critical challenge: balancing a smooth customer onboarding experience with minimising risks to its assets and users. The following were the major challenges that the client faced:

  • Reducing damage and theft during user pick-up and drop-off while maintaining a convenient experience
  • Balancing security measures with cost-effectiveness in a large fleet
  • Addressing risks involving user contact, potential fraud, and theft while ensuring a streamlined process
  • User identity and address verification
  • Fleet-on-street entrepreneur’s Identity, address, criminal background, and bank account verification

The Solution

We simplified the onboarding process for the client and effectively managed all the problems by incorporating these solutions:

  • We prioritized safe onboarding for our client. Leveraging OCR technology, our secure APIs verified user identities and addresses. Physical site visits by our team provided real-world confirmation, ensuring legitimate customers and peace of mind.
  • To help protect against potential vehicle damage, we recommended securing a minimum deposit from the customer’s wallet as an additional safety measure
  • We built a robust onboarding process from scratch, protecting the client from fraudulent riders who could harm both the business and customers. Proprietary databases revealed any criminal records, and PennyDrop bank account checks shielded against financial risks.

Conclusion

By transforming customer onboarding, we empowered our client to focus on what they do best – thriving in their industry, knowing their customer ecosystem is built on trust, efficiency, and cost-effectiveness. Our AI-powered automation boosted speed and scalability and instilled trust, transparency, and compliance.

Case Study

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How AuthBridge Transformed Delivery Agent Onboarding For India’s Leading E-Commerce Major

Case Study

How AuthBridge Transformed Delivery Agent Onboarding For India’s Leading E-Commerce Major

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About the Company

The client, one of the two major e-commerce giants in India, delivers everything from electronics to fashion to millions of customers. It has a pan-India presence, boasting 400 million registered customers and over 150 million listed products.

Industry

E-commerce

Size

10000+

Key Results

AuthBridge transformed the delivery agent onboarding and verification process, saving time, fostering trust, and building stronger vendor relationships in just one efficient, secure journey:

      • 66% BGV TAT Reduction: Streamlined processes and automation slashed background verification turnaround time, accelerating agent deployment and boosting operational efficiency.
      • Impersonation Elimination: Advanced facial recognition and digital address verification solutions eliminated agent impersonation and fraud, securing their network and protecting their brand.
      • Enhanced BGV Accuracy: Automated BGV processes minimized human error, resulting in significantly improved accuracy and reliable results.
      • Synchronized Compliance: Security checks seamlessly integrated with KYC, mitigating regulatory and business risks for complete peace of mind.
      • Seamless Unified Experience: A single solution eliminated data silos, ensuring data consistency and a smooth user experience for both the client and agents.

Products

The Challenge

This global e-commerce major faced a crucial challenge: efficiently onboarding and managing its delivery agent network. While their legacy process played a key role in their success previously, it had become a bottleneck, causing several critical issues:

  • Inefficient Multi-Threaded Onboarding: Paperwork and data exchange via emails across multiple teams led to slow, error-prone processes, hindering the timely delivery of agent recruitment and deployment.
  • Incomplete Verification Measures: Gaps in basic verification procedures meant uncertainties about agent credibility, potentially impacting customer trust and delivery security.
  • KYC Compliance Gaps: Without clear confirmation that KYC-verified individuals were the actual delivery personnel, security risks and compliance concerns existed.

These issues directly impacted the client’s operational efficiency, customer satisfaction, and potential compliance violations. The need for an imminent holistic solution, replacing the outdated and fragmented onboarding process, was crucial.

The Solution

We simplified the onboarding process for our client and effectively managed all the problems by incorporating these solutions through our platform:

  • We implemented a platform that allowed the client to onboard delivery agents to self-initiate their journey or be registered directly by hub managers.
  • AuthBridge’s solution combined API-based instant verifications with rigorous human-assisted checks, ensuring speed and thorough due diligence. 
  • We replaced slow, paper-based contracts with SignDrive, a digital solution enabling instant electronic signatures. 
  • Our platform seamlessly integrated with the client’s existing proprietary application, enabling real-time data exchange without disruption. 
  • To address concerns about fake addresses, we implemented a cutting-edge address verification solution. This system effectively identified impersonation attempts and verified the legitimacy of provided credentials.

Conclusion

By transforming vendor onboarding, we empowered the client to focus on what they do best – thriving in their industry, knowing their vendor ecosystem is built on trust, efficiency, and cost-effectiveness. Our AI-powered automation boosted speed and scalability and instilled trust, transparency, and compliance. 

Contact AuthBridge and streamline your Third-party Onboarding and risk management, today!

Case Study

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AuthBridge Empowers Leading E-Com Major To Streamline Its Kirana Owner Verification Process

Case Study

AuthBridge Empowers Leading E-Com Major To Streamline Its Kirana Owner Verification Process

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About the Company

Our client, one of the two major e-commerce giants in India, delivers everything from electronics to fashion to millions of customers. It has a pan-India presence, boasting 400 million registered customers and over 150 million listed products.

Industry

E-commerce

Size

10000+

Key Results

We transformed the client’s process, saving time and fostering trust, in just one efficient, secure journey:

    • 66% BGV TAT Reduction: Streamlined processes and automation slashed background verification turnaround time, accelerating agent deployment and boosting operational efficiency
    • Flawless Onboarding: Our solutions eliminated ALL BGV misses, ensuring complete confidence in new hires
    • Impersonation Eradicated: Advanced checks stopped fake store owners in their tracks, guaranteeing platform security
    • Continuous Compliance: We implemented ongoing monitoring, safeguarding the client’s business 24/7

Products

The Challenge

This client of ours, a global e-commerce major, wanted to support the local economy and onboard local Kirana stores. However, there was one challenge that they had to encounter in this journey of theirs: Kirana Store Owner Verification

The critical issues that they had to face included:

  • Inefficient and Scattered Onboarding.
  • Security Gaps in onboarding

The Solution

AuthBridge simplified this Kirana store verification process for the client and effectively managed all the problems by incorporating these solutions through our platform:

  • AuthBridge scrapped slow email exchanges and seamlessly linked the client’s website with real-time data exchange, ensuring swift and accurate Kirana store onboarding.
  • Implementation of a hybrid system combining instant API verifications for speed with rigorous human-assisted checks for comprehensive vetting.
  • Ditching legal documents, we integrated SignDrive, a digital solution that empowered instant electronic contract signing, streamlining the process.
  • Our cutting-edge solution identified impersonation attempts and verified credential legitimacy, enhancing the security and integrity of the client’s platform.
  • To guarantee the authenticity of Kirana store owners, we implemented a smart scoring system that analyzed various data points to pinpoint non-compliant Kirana stores.

Conclusion

By transforming vendor verification, we empowered the client to focus on what they do best – thriving in their industry, knowing their vendor partner ecosystem is built on trust, efficiency, and cost-effectiveness. Our AI-powered automation boosted speed and scalability and instilled trust, transparency, and compliance.

Case Study

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AuthBridge Protects Leading Health Insurance Brand From Potential Reputation Damage

Case Study

AuthBridge Protects Leading Health Insurance Brand From Potential Reputation Damage

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Key Results

One of the shortest turnaround times in the market for this type of check was achieved in 5 days thanks to the deployment of a custom solution created especially for top-level candidate authentication.

Products

The Challenge

When a major health insurance company reached out to AuthBridge for background checks, they had no idea that they would receive negative professional and personal comments about a senior-level wealth manager with a track record of affiliation with reputable financial institutions. But if there’s one thing our eighteen-plus years of experience in this field has taught us, it’s that dangers and scams may lurk in the most unlikely places.

The Solution

As is customary at AuthBridge, we notified the client organization of this and recommended that they look into the matter further to determine the root cause of the problem before taking a decision. For that to occur, we suggested that they utilize AuthLead, a solution designed specifically for leadership/senior-level hiring screening.

Conclusion

AuthBridge’s deep dive uncovered crucial red flags on a seemingly perfect hire. Our specialized approach for senior leaders, AuthLead, provided 360° insights, saving the client from potential reputational and financial disasters. In just 5 days, we delivered a quick fix, saving this leading Healthcare damage by averting damages.

Case Study

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South Asia’s Largest Hospitality Company Streamlined Its Vendor Onboarding Process With AuthBridge

Case Study

South Asia's Largest Hospitality Company Streamlined Its Vendor Onboarding Process With AuthBridge

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About the Client

Founded in the early 1900s and with a presence spanning continents and diverse travel experiences under its belt, our client, a major Global and South Asia’s Largest Hospitality Company recognized the crucial role technology plays in maintaining its world-class standards.

Industry

Hospitality

Size

10000+

Key Results

  • Significant manual efforts reduction by API-based real-time verification during vendor onboarding
  • Elimination of duplicate entries and ensuring the integrity of vendor data across on client’s database and legacy application Orion
  • Ensured corporate governance through role and hierarchy-based authorization workflows
  • Intuitive user experience empowered by rich UI, easier navigation and colour coding according to the status of the case
  • Better decision-making due to advanced filter options and readily available customized reports

Product And Key Checks Offered

The Challenge

Recognizing the need for a unified and efficient approach to vendor management and compliance across its various hotel chains, our client embarked on a search for a robust IT solution that would

  • Simplify Vendor Onboarding and document verification
  • Capture details of primary contacts, escalation contacts and authorised signatory
  • Collect safety details, certification details and legal details

The Solution

Imagine onboarding new vendors seamlessly, with real-time verification and secure information flow. That’s exactly what we achieved for our client using the OnboardX platform. Here’s how:

Streamlined Onboarding: AuthBridge replaced the client’s cumbersome, manual process with our user-friendly OnboardX platform, simplifying vendor registration and document submission. 

Real-time Verification: OnboardX enabled real-time checks for crucial documents like PAN, GST, CIN, and more, giving our client immediate assurance about vendor legitimacy

Secure Payment Information: Maintaining accuracy and security are critical when it comes to payments. We implemented penny-drop verification for vendor bank accounts, guaranteeing accurate details and eliminating payment risks

Seamless Integration: No data silos here! We integrated OnboardX with the client’s existing Orion application through a secure SFTP connection. 

Customized Reporting: We configured OnboardX to generate custom reports and messages based on the client’s preferred templates. 

Controlled Access: Security is paramount. We established clear hierarchies and role-based authorization workflows within OnboardX.

Conclusion

In a world where efficiency and compliance reign supreme, AuthBridge empowered this Global Hospitality major to revamp its vendor onboarding process. Our AI-powered automation not only boosted speed and scalability but also instilled trust, transparency, and compliance. By embracing innovation, our clients positioned themselves at the forefront of their industry.

Case Study

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Case Study | 700+ Vendors Onboarded, TAT Reduction, and Risk Prevention – How our client achieved this with AuthBridge

Case Study

Leading Steel Company Onboarded 700+ Vendors in Record Time

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About the Company

It is one of India’s fastest-growing and largest integrated steel manufacturers, significantly present in the steel, power, mining and infrastructure segment. They have been rated as the second highest value creator in the world by the Boston Consulting Group, the 11th fastest growing company in India by Business World and has been in the Forbes Asia list of Fab 50 companies. It has also been named among the Best Blue Chip companies and rated as the Highest Wealth Creator by the Dalal Street Journal.

Industry

Steel & Power

Size

10000+

Key results

  • 700+ vendors onboarded at speed
  • Automated onboarding with DIY User Journeys
  • Reduced TAT with 10X faster document collection, digital signing, and verification on the go.
  • Bulk onboarding and customisable workflows
  • Regulatory, reputational, and financial checks for mutual trust and transparency

Products and Key Checks Offered

The Challenge

In today’s dynamic business landscape, streamlining vendor onboarding is crucial. Manual processes riddled with delays, errors, and fraud risk are no longer sustainable. Especially for industries like steel, power, and infrastructure, where security and compliance are paramount. Our client, a leading player in this arena, understood this challenge all too well. They grappled with lengthy paperwork, manual verification, and scattered document collection, hindering their growth and efficiency.

The Solution

Our OnboardX solution automated the entire process for our client, from information collection to verification, ensuring speed, accuracy, and reduced risk.

OnboardX is our one-stop shop for hassle-free vendor onboarding! This intuitive web platform automates everything, from collecting documents to verifying identities—all instantly and online. Think real-time checks, only relevant paperwork, and seamless integration with your systems. OnboardX keeps you compliant and protects your business, all while letting you welcome new vendors in minutes, not months. It’s time to simplify, scale, and build trust with your partners—OnboardX makes it effortless.

Conclusion

In a world where efficiency and security reign supreme, AuthBridge empowered this manufacturing/engineering major to revamp its vendor onboarding process. OnboardX’s AI-powered automation not only boosted speed and scalability but also instilled trust, transparency, and compliance. By embracing innovation, our client positioned themselves at the forefront of their industry, ready to conquer the challenges of 2024 and beyond.

Case Study

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