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AuthBridge Streamlines Leading Bike Taxi Aggregator’s Customer Onboarding Process

Case Study

AuthBridge Streamlines Leading Bike Taxi Aggregator’s Customer Onboarding Process

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About the Company

The client, a company founded in 2015 and headquartered in Bengaluru, India, is one of India’s largest Bike Taxi App services by being the number 1 choice of 10 Million people. It also recently launched its Cab services in Delhi, Bangalore and Hyderabad.

Industry

Transport

Size

10000+

Key results

The client gained peace of mind knowing their customers were vetted and compliant, all while building stronger relationships through a smoother onboarding experience:

    • Faster customer and rider onboarding
    • Reduction in dropout rates for users
    • Reduced CapEx-related loss over a period
    • Better visibility over the entire onboarding process for our clients

Products

The Challenge

The client faced a critical challenge: balancing a smooth customer onboarding experience with minimising risks to its assets and users. The following were the major challenges that the client faced:

  • Reducing damage and theft during user pick-up and drop-off while maintaining a convenient experience
  • Balancing security measures with cost-effectiveness in a large fleet
  • Addressing risks involving user contact, potential fraud, and theft while ensuring a streamlined process
  • User identity and address verification
  • Fleet-on-street entrepreneur’s Identity, address, criminal background, and bank account verification

The Solution

We simplified the onboarding process for the client and effectively managed all the problems by incorporating these solutions:

  • We prioritized safe onboarding for our client. Leveraging OCR technology, our secure APIs verified user identities and addresses. Physical site visits by our team provided real-world confirmation, ensuring legitimate customers and peace of mind.
  • To help protect against potential vehicle damage, we recommended securing a minimum deposit from the customer’s wallet as an additional safety measure
  • We built a robust onboarding process from scratch, protecting the client from fraudulent riders who could harm both the business and customers. Proprietary databases revealed any criminal records, and PennyDrop bank account checks shielded against financial risks.

Conclusion

By transforming customer onboarding, we empowered our client to focus on what they do best – thriving in their industry, knowing their customer ecosystem is built on trust, efficiency, and cost-effectiveness. Our AI-powered automation boosted speed and scalability and instilled trust, transparency, and compliance.

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How AuthBridge Transformed Delivery Agent Onboarding For India’s Leading E-Commerce Major

Case Study

How AuthBridge Transformed Delivery Agent Onboarding For India’s Leading E-Commerce Major

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About the Company

The client, one of the two major e-commerce giants in India, delivers everything from electronics to fashion to millions of customers. It has a pan-India presence, boasting 400 million registered customers and over 150 million listed products.

Industry

E-commerce

Size

10000+

Key results

AuthBridge transformed the delivery agent onboarding and verification process, saving time, fostering trust, and building stronger vendor relationships in just one efficient, secure journey:

      • 66% BGV TAT Reduction: Streamlined processes and automation slashed background verification turnaround time, accelerating agent deployment and boosting operational efficiency.
      • Impersonation Elimination: Advanced facial recognition and digital address verification solutions eliminated agent impersonation and fraud, securing their network and protecting their brand.
      • Enhanced BGV Accuracy: Automated BGV processes minimized human error, resulting in significantly improved accuracy and reliable results.
      • Synchronized Compliance: Security checks seamlessly integrated with KYC, mitigating regulatory and business risks for complete peace of mind.
      • Seamless Unified Experience: A single solution eliminated data silos, ensuring data consistency and a smooth user experience for both the client and agents.

Products

The Challenge

This global e-commerce major faced a crucial challenge: efficiently onboarding and managing its delivery agent network. While their legacy process played a key role in their success previously, it had become a bottleneck, causing several critical issues:

  • Inefficient Multi-Threaded Onboarding: Paperwork and data exchange via emails across multiple teams led to slow, error-prone processes, hindering the timely delivery of agent recruitment and deployment.
  • Incomplete Verification Measures: Gaps in basic verification procedures meant uncertainties about agent credibility, potentially impacting customer trust and delivery security.
  • KYC Compliance Gaps: Without clear confirmation that KYC-verified individuals were the actual delivery personnel, security risks and compliance concerns existed.

These issues directly impacted the client’s operational efficiency, customer satisfaction, and potential compliance violations. The need for an imminent holistic solution, replacing the outdated and fragmented onboarding process, was crucial.

The Solution

We simplified the onboarding process for our client and effectively managed all the problems by incorporating these solutions through our platform:

  • We implemented a platform that allowed the client to onboard delivery agents to self-initiate their journey or be registered directly by hub managers.
  • AuthBridge’s solution combined API-based instant verifications with rigorous human-assisted checks, ensuring speed and thorough due diligence. 
  • We replaced slow, paper-based contracts with SignDrive, a digital solution enabling instant electronic signatures. 
  • Our platform seamlessly integrated with the client’s existing proprietary application, enabling real-time data exchange without disruption. 
  • To address concerns about fake addresses, we implemented a cutting-edge address verification solution. This system effectively identified impersonation attempts and verified the legitimacy of provided credentials.

Conclusion

By transforming vendor onboarding, we empowered the client to focus on what they do best – thriving in their industry, knowing their vendor ecosystem is built on trust, efficiency, and cost-effectiveness. Our AI-powered automation boosted speed and scalability and instilled trust, transparency, and compliance. 

Contact AuthBridge and streamline your Third-party Onboarding and risk management, today!

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AuthBridge Empowers Leading E-Com Major To Streamline Its Kirana Owner Verification Process

Case Study

AuthBridge Empowers Leading E-Com Major To Streamline Its Kirana Owner Verification Process

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About the Company

Our client, one of the two major e-commerce giants in India, delivers everything from electronics to fashion to millions of customers. It has a pan-India presence, boasting 400 million registered customers and over 150 million listed products.

Industry

E-commerce

Size

10000+

Key results

We transformed the client’s process, saving time and fostering trust, in just one efficient, secure journey:

    • 66% BGV TAT Reduction: Streamlined processes and automation slashed background verification turnaround time, accelerating agent deployment and boosting operational efficiency
    • Flawless Onboarding: Our solutions eliminated ALL BGV misses, ensuring complete confidence in new hires
    • Impersonation Eradicated: Advanced checks stopped fake store owners in their tracks, guaranteeing platform security
    • Continuous Compliance: We implemented ongoing monitoring, safeguarding the client’s business 24/7

Products

The Challenge

This client of ours, a global e-commerce major, wanted to support the local economy and onboard local Kirana stores. However, there was one challenge that they had to encounter in this journey of theirs: Kirana Store Owner Verification

The critical issues that they had to face included:

  • Inefficient and Scattered Onboarding.
  • Security Gaps in onboarding

The Solution

AuthBridge simplified this Kirana store verification process for the client and effectively managed all the problems by incorporating these solutions through our platform:

  • AuthBridge scrapped slow email exchanges and seamlessly linked the client’s website with real-time data exchange, ensuring swift and accurate Kirana store onboarding.
  • Implementation of a hybrid system combining instant API verifications for speed with rigorous human-assisted checks for comprehensive vetting.
  • Ditching legal documents, we integrated SignDrive, a digital solution that empowered instant electronic contract signing, streamlining the process.
  • Our cutting-edge solution identified impersonation attempts and verified credential legitimacy, enhancing the security and integrity of the client’s platform.
  • To guarantee the authenticity of Kirana store owners, we implemented a smart scoring system that analyzed various data points to pinpoint non-compliant Kirana stores.

Conclusion

By transforming vendor verification, we empowered the client to focus on what they do best – thriving in their industry, knowing their vendor partner ecosystem is built on trust, efficiency, and cost-effectiveness. Our AI-powered automation boosted speed and scalability and instilled trust, transparency, and compliance.

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How AuthBridge Transformed Vendor Onboarding For A Leading Laminate Supplier

Case Study

How AuthBridge Transformed Vendor Onboarding For A Leading Laminate Supplier

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About the Client

The client, with its headquarters in New Delhi,  is one of the top 3 global producers of laminates from India, makes around 24.52 million sheets annually and has 23,000+ dealers and prestigious clients.

Industry

Laminates

Size

10000+

Key results

The client gained peace of mind knowing their vendors were vetted and compliant, all while building stronger relationships through a smoother onboarding experience:

  • More than 70% Reduction in Onboarding Time (TAT)
  • Up to 50% Reduction in Compliance-Related Issues
  • We conducted in-depth due diligence background checks, mitigating potential risks and safeguarding the reputation of the client. 
  • Our real-time verification slashed manual effort significantly, freeing up valuable time and resources for the client. 
  • Our digital e-signing solution for Trade Agreements brought significant cost benefits. Imagine streamlined agreements, signed electronically in minutes, saving money and hassle.
  • Our robust digital platform scaled up operations for our client, giving them the capability to handle 1,000 vendors per year with ease.

Product And Key Checks Offered

The Challenge

The client, with its headquarters in New Delhi,  is one of the top 3 global producers of laminates from India, makes around 24.52 million sheets annually and has 23,000+ dealers and prestigious clients.

  • Eliminate tedious paperwork by ditching the endless forms and expediting onboarding.
  • Seamlessly verify vendor credentials
  • Perform due diligence with thorough background checks.

The Solution

We simplified the onboarding process for our client and effectively managed all the problems by incorporating these solutions through our platform:

  • We created dedicated packages and journeys for each vendor type, streamlining the process for everyone involved. 
  • We included our real-time platform, powered by APIs, which instantly validated credentials, drastically reducing turnaround time (TAT).
  • Our platform captured details for compliance checks and due diligence electronically, ensuring accuracy and transparency throughout the process.
  • We also implemented our in-house e-signing solutions for Trade Agreements, making it easy for vendors to adhere to the client’s norms and complete due diligence requirements swiftly and securely.

Conclusion

By transforming vendor onboarding, we empowered our client to focus on what they do best – thriving in their industry, knowing their vendor ecosystem is built on trust, efficiency, and cost-effectiveness. Our AI-powered automation boosted speed and scalability and instilled trust, transparency, and compliance.

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AuthBridge Protects Leading Health Insurance Brand From Potential Reputation Damage

Case Study

AuthBridge Protects Leading Health Insurance Brand From Potential Reputation Damage

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Key results

One of the shortest turnaround times in the market for this type of check was achieved in 5 days thanks to the deployment of a custom solution created especially for top-level candidate authentication.

Products

The Challenge

When a major health insurance company reached out to AuthBridge for background checks, they had no idea that they would receive negative professional and personal comments about a senior-level wealth manager with a track record of affiliation with reputable financial institutions. But if there’s one thing our eighteen-plus years of experience in this field has taught us, it’s that dangers and scams may lurk in the most unlikely places.

The Solution

As is customary at AuthBridge, we notified the client organization of this and recommended that they look into the matter further to determine the root cause of the problem before taking a decision. For that to occur, we suggested that they utilize AuthLead, a solution designed specifically for leadership/senior-level hiring screening.

Conclusion

AuthBridge’s deep dive uncovered crucial red flags on a seemingly perfect hire. Our specialized approach for senior leaders, AuthLead, provided 360° insights, saving the client from potential reputational and financial disasters. In just 5 days, we delivered a quick fix, saving this leading Healthcare damage by averting damages.

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South Asia’s Largest Hospitality Company Streamlined Its Vendor Onboarding Process With AuthBridge

Case Study

South Asia's Largest Hospitality Company Streamlined Its Vendor Onboarding Process With AuthBridge

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About the Client

Founded in the early 1900s and with a presence spanning continents and diverse travel experiences under its belt, our client, a major Global and South Asia’s Largest Hospitality Company recognized the crucial role technology plays in maintaining its world-class standards.

Industry

Hospitality

Size

10000+

Key results

  • Significant manual efforts reduction by API-based real-time verification during vendor onboarding
  • Elimination of duplicate entries and ensuring the integrity of vendor data across on client’s database and legacy application Orion
  • Ensured corporate governance through role and hierarchy-based authorization workflows
  • Intuitive user experience empowered by rich UI, easier navigation and colour coding according to the status of the case
  • Better decision-making due to advanced filter options and readily available customized reports

Product And Key Checks Offered

The Challenge

Recognizing the need for a unified and efficient approach to vendor management and compliance across its various hotel chains, our client embarked on a search for a robust IT solution that would

  • Simplify Vendor Onboarding and document verification
  • Capture details of primary contacts, escalation contacts and authorised signatory
  • Collect safety details, certification details and legal details

The Solution

Imagine onboarding new vendors seamlessly, with real-time verification and secure information flow. That’s exactly what we achieved for our client using the OnboardX platform. Here’s how:

Streamlined Onboarding: AuthBridge replaced the client’s cumbersome, manual process with our user-friendly OnboardX platform, simplifying vendor registration and document submission. 

Real-time Verification: OnboardX enabled real-time checks for crucial documents like PAN, GST, CIN, and more, giving our client immediate assurance about vendor legitimacy

Secure Payment Information: Maintaining accuracy and security are critical when it comes to payments. We implemented penny-drop verification for vendor bank accounts, guaranteeing accurate details and eliminating payment risks

Seamless Integration: No data silos here! We integrated OnboardX with the client’s existing Orion application through a secure SFTP connection. 

Customized Reporting: We configured OnboardX to generate custom reports and messages based on the client’s preferred templates. 

Controlled Access: Security is paramount. We established clear hierarchies and role-based authorization workflows within OnboardX.

Conclusion

In a world where efficiency and compliance reign supreme, AuthBridge empowered this Global Hospitality major to revamp its vendor onboarding process. Our AI-powered automation not only boosted speed and scalability but also instilled trust, transparency, and compliance. By embracing innovation, our clients positioned themselves at the forefront of their industry.

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Case Study | How a leading cab aggregator got saved from hiring a ‘criminal’ driver on the run with AuthBridge

Case Study

Leading Cab Aggregator got Saved from Hiring a ‘Criminal’ Driver

Leading-Cab-Aggregator-got-Saved-from-Hiring-a-Criminal-Driver

About the Company

A leading cab aggregator in India dedicated to simplifying travel experience and offering convenient and reliable transportation solutions.

Industry

Cab Aggregator

Size

250-500

Key results

  • A candidate accused of duping locals of Rs 50 lakhs and having 5 open cases against him was caught. 
  • Found his involvement in physical violence and was out on bail. 
  • The candidate was a repeat offender with a reward of Rs. 5000.

Products and Solutions

Define the Problem

A leading cab aggregator who conducts police verification on their drivers as a part of their verification mandate approached AuthBridge for the process.

The major challenges were:

  • To filter out unreliable and fraudulent drivers
  • To avert a risk of business and reputational damage
  • To establish a seamless verification process to screen the blue workforce before onboarding

How AuthBridge Helped

Deployed custom solution for gig workforce verification

Our gig-worker screening solution allows organizations to build a reliable workforce of drivers, delivery boys, logistic teams, security forces etc. Our comprehensive verification solution helps in the instant identity verification of blue-collar workers and quick turnaround checks on the required parameters.

Initiated police verification inquiry

To evaluate criminal history, AuthBridge initiated a police verification inquiry with Rajasthan Police (SP office, Jhunjhunu) by providing a request letter and credentials of the concerned driver. The SP Office sought the information from the local police station basis candidate’s provided address. In response, a team from the Rajasthan Police reached AuthBridge’s corporate office to inquire about the driver’s whereabouts. 

The revelations

It was found that the candidate was accused of duping locals of Rs 50 lakhs and had multiple open cases against him under section IP 420. He had 5 other cases against him for involvement in physical violence and was out on bail. This information was obtained upon initiation of the verification inquiry by AuthBridge.

Conclusion

AuthBridge officials informed the police that the verification request was made on their client’s behalf and that sharing the driver’s details would violate their data privacy policy. The incident occurrences were intimated to the client, and subsequently, the police approached the client for further action.

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Case Study | Creating Seamless Digital Verification & Onboarding Journeys for a Global Retail Joint

Case Study

Creating Seamless Digital Verification and Onboarding Journeys for a Global Retail Giant

Creating-Seamless-Digital-Verification-and-Onboarding-Journeys-for-a-Global-Retail-Giant

About the Company

One of the top three grocery and merchandise retailers worldwide with operations in 5 countries across Europe.

Industry

E-commerce & Retail

Size

1000-2000

Key results

  • Hiring at scale, with a fully automated process
  • Reduced TATs with a 10X faster document collection, uploading and verification
  • Improved efficiency with customisable workflows per our client niche and real-time case updates
  • Improved candidate experience with minimal paperwork, and an end-to-end digital onboarding

Products

Define the Problem

Hiring at scale is one of the biggest challenges for retail companies. But the challenge becomes even more defined when that organisation is a global retail giant.

When our client—one of the top three grocery and merchandise retailers in the world with operations in 5 countries across Europe—approached us for a comprehensive background screening solution to improve candidate experience and the organisation’s bottom line, we knew creating end-to-end automated onboarding and verification journeys was the solution.

How AuthBridge Helped

Document uploading and case initiation

We deployed iBRIDGE, our end-to-end digital employee verification and onboarding product, to address the key problem areas. The process flow had iBRIDGE as a bridge between our client’s ATS and HRMS systems. All the cases initiated via client ATS were fed automatically to iBRIDGE for the background verification process to begin.

Verification and status update

The verification process was completed 100% digitally through APIs built on top of our proprietary databases, and the real-time progress of all cases was always accessible to our clients through interactive dashboards on iBRIDGE. This helped our client company and its candidates quickly address any insufficiencies in the information.

Document storage and retrieval

At this point, we introduced SignDrive, an automated, cloud-based digital signing product to upload, sign, submit and manage documents digitally. With SignDrive, candidates could view and sign important onboarding documents such as the Code of Conduct, Gratuity Form, PF Form and Women Security Form. All these documents and other candidate details furnished during the case initiation stage were saved on iBRIDGE—a cloud-based document repository—for future access, reducing the burden on the HR teams.

Conclusion

Our comprehensive and compliant onboarding solution addressed the challenges of the current times. When writing this case study, we are engaging this client with another solution—WorkAttest—to streamline responding to ex-employee verification requests through automated handling. Creating a positive candidate experience has also led us to build a positive working relationship with our clients. We look forward to a long-lasting association with this global retail giant as its onboarding and verification partner.

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Case Study | An IT Solutions company almost employed a top-level hire with a fake IIM-A degree.

Case Study

An IT Solutions company almost employed a top-level hire with a fake IIM-A degree

An-IT-Solutions-company-almost-employed-a-top-level-hire-with-a-fake-IIM-A-degree

About the Company

A leading IT solutions provider offering a wide range of information technology (IT) products, services, and solutions to help businesses and organizations address their technological challenges.

Industry

IT/ITeS

Size

250-500

Key results

  • Caught multiple fake education documents 
  • Overlaps in employment and educational qualifications
  • Almost 10% of the offers extended to candidates for high-impact job positions are withdrawn or re-negotiated post an AuthLead™ report. 

Products and Solutions

Define the Problem

A leading IT solutions provider used our solution – AuthLead™ – to conduct background verification on the prospective CXO. The feedback on the CXO included a lack of professional communication skills despite an illustrious career boasting global exposure and education from top institutions. 

The objective behind screening the incumbent’s background was to investigate and highlight any red flags in his profile. AuthBridge was provided with the incumbent’s resume and documentary proof of address, education, and identity.

How AuthBridge Helped

Extensive web and media check 

Our extensive checks helped unearth multiple resumes and profiles with two different names. Post the discovery, both profiles were collated and compared to reveal gaps and overlaps in employment and educational qualifications.

In-depth reference check

This involved reaching out to the previous employers and helped in validating information about tenures, roles and overall conduct, among other details.

Education verification 

In education verification, it was found that one profile had a mention of education from Harvard University. Another profile included education from IIM-A which, when verified, came out to be fake.

Conclusion

Leadership Screening Services, like AuthLead™, prove to be worthwhile investments. Our solutions enabled our client to get a 360-degree view of the identity and profile of the person being verified.

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