At AuthBridge, we are continually improving our product offerings to meet the changing requirements of businesses. The latest enhancements to OnboardX, iBridge, and TruthScreen are designed to streamline operations, improve efficiency, and enhance client satisfaction. These upgrades bring a host of benefits to industries like Banking & Financial Services (BFSI), E-commerce, Manufacturing, Telecom, and more.
Let’s dive into these updates in the sections below.
OnboardX
Our end-to-end third-party onboarding solution, OnboardX, gets significant upgrades, enhancing both its functionality and user experience.
Key Enhancements:
- Predefined Approver Levels:
The Refer feature streamlines the approval process by enabling businesses to predefine and configure their internal approval hierarchy in advance. This ensures that cases are automatically routed to the right stakeholders at the right level, reducing manual coordination, eliminating ambiguity in approvals, and accelerating decision-making while maintaining proper governance and control. - Multi-Workflow Sign Drive:
By incorporating Aadhaar Signing, OnboardX makes the client onboarding process faster and more efficient, particularly for companies that handle high volumes of customer onboarding. This eliminates the bottlenecks associated with physical signs and leads to faster approval processes. - MFA Integration (Two-factor Authentication) via email:
With increasing concerns around security, the Two-factor Authentication feature, enabled via email, enhances compliance for customers, especially those where securing sensitive data is a top priority. Two-factor authentication via email sends a one-time code or link to your email to verify your identity when logging in, adding a second security layer beyond your password. - Auto-fetch insufficiency data from uploaded documents: OnboardX now has an added functionality wherein it can automatically populate the data in the sections that were previously marked as insufficiencies. This helps enhance the user experience by removing their dependency to populate missing data.
- Super Admin Role:
Under the updated setup, we are introducing a Super Admin role to enhance governance and visibility at a project level. This role provides a consolidated view of the entire project, including real-time visibility into the number of cases assigned to each field executive, the current stage of every case, and overall progress across workflows. In addition, the Super Admin will have the ability to manage and edit workflows, ensuring tighter operational control, faster course correction, and improved oversight across the engagement. - Special Instructions Display:
To streamline operations for Field Executives, any cases requiring additional steps are now flagged and communicated to them in real time. This ensures immediate clarity on next actions, minimises back-and-forth, and helps prevent delays. As a result, the overall processing time is reduced, leading to improved turnaround times (TAT) and a more efficient on-ground execution process.
iBridge
iBridge is a key solution from AuthBridge, offering valuable features designed to optimise operations and improve the overall client experience. Here are the latest updates to iBridge:
Key Enhancements:
- AI-Powered Document Classification:
iBridge now features AI-powered document classification, automating the sorting and tagging of documents. What this means is that if, for instance, a candidate is asked to upload his educational marksheet and that candidate uploads his PAN card, the system will automatically flag an error and will prevent the submission of the same. This system also classifies different documents uploaded automatically in the relevant categories. For example, this feature classifies 10th, 12th marksheets as educational documents and PAN cards as identity documents. - Smart Pre-filled Forms:
We have significantly enhanced the User Experience (UX) by automatically pre-filling verification forms with data fetched directly from uploaded documents. Just like OnboardX, this helps enhance the user experience by removing their dependency on populating missing data. - AI-Calling Feature:
Our new AI calling feature handles reminders, address verification, and device verification automatically, streamlining communication. AI calls now capture details directly from users, significantly saving Field Executive time and reducing Turnaround Time (TAT).
TruthScreen
TruthScreen continues to be a pillar of our verification suite, offering cutting-edge tools for background verification. The latest updates make it even more valuable for industries where ensuring compliance and trustworthiness is crucial.
Key Enhancements:
- International Bank Account Verification:
The ability to verify international bank account details enables companies to securely process cross-border transactions, thereby reducing fraud risks and enhancing the accuracy of financial data. - Pinless Digilocker Integration:
To ensure a smoother and more hassle-free candidate experience, the platform now supports seamless retrieval of candidate details and documents directly from DigiLocker, without requiring the candidate to enter a DigiLocker PIN, thus expediting the overall onboarding experience. - Higher success rates for PAN and Bank Account verification:
With this update, PAN and Bank Account verification success rates have improved substantially. This ensures more cases are completed successfully in the first attempt, with fewer failures and delays, resulting in faster closures and a smoother overall verification experience.
