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Case Study | Low Onboarding TAT, Low Costs, and ‘Lower Third-Party Risks’ – How our client achieved this with AuthBridge

Case Study

How A Global Telecom Major Streamlined Onboarding & Embraced Efficiency With AuthBridge

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About the Company

Founded in 2002 and Headquartered in Mumbai, this client is the tech backbone behind a quarter of the world’s internet traffic, enabling seamless global trade for leading businesses. They carry 30% of the world’s internet routes, connect to 80% of cloud giants, and reach 4 out of 5 mobile subscribers. It also has the world’s largest subsea fibre backbone and Tier-1 IP network spanning 190+ countries.

Industry

Telecommunication

Size

10000+

5,000-10,000

Key results

  • Our platform dynamically adapted to each vendor based on location, industry, and service type, capturing relevant information efficiently 
  • Our digital solution automatically verified vendors against the client’s specific guidelines, ensuring they are aligned with their values
  • Our platform seamlessly integrated with their existing touchpoints and SAP ERP, creating a centralized hub for all vendor information 
  • We implemented a dynamic change request management system, ensuring smooth transitions and keeping everyone on the same page
  • Our continuous compliance checks acted as a digital guardian, proactively monitoring vendors
  • Our group-based surveys fostered valuable feedback and strengthened connections, turning vendors into partners

Products and Key Checks Offered

The Challenge

With such vast operations and numerous vendors, ensuring reliable partnerships became critical. And that is where our client was facing numerous challenges. They weren’t looking for just any service provider. They needed a comprehensive IT solution, a digital gatekeeper to their vendor ecosystem. Their requirements? Many!

The Solution

Introduced OnboardX – AuthBridge’s Onboarding Engine

Our client’s innovative business model lets customers deposit money in their wallets. With the help of OnboardX, we helped our client to evaluate the risks while onboarding the third parties as they would be the face of the brand for customers.

Key Checks Supported By OnBoardX

We offered key checks, i.e. court record data checks, police record verification, reputational and compliance checks, criminal record database checks, and online credit history checks to mitigate various types of risks, such as financial, compliance, and reputational risks.

AI-powered Technology For A Seamless And Faster Process 

Our platform is built on technology such as Optical Character Recognition (OCR), Digital Signatures, Image Recognition, and Digital Address Verification to streamline the process faster and more efficiently.

Conclusion

In a world where efficiency and compliance reign supreme, AuthBridge empowered this Global Indian telecom major to revamp its vendor onboarding process. Our AI-powered automation not only boosted speed and scalability but also instilled trust, transparency, and compliance. By embracing innovation, our client positioned themselves at the forefront of their industry, ready to conquer the challenges of today and tomorrow.

Case Study

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Case Study | How AuthBridge helped in reducing CAPEX related risk for a bike ride major in India

Case Study

Bike Sharing Rental Company Reduces CapEx Risk with AuthBridge

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About the Company

A major bike-sharing rental startup offering first and last-mile connectivity to metro users.

Industry

Transportation

Size

250-500

Key results

  • A faster onboarding process for users and employees
  • Reduction in drop out rates for users
  • Reduced CapEx related losses over a period
  • Better visibility over the entire onboarding process for our clients

Products and Solutions

Define the Problem

To make a place in the lives of customers, one of the first steps is to ensure seamless customer onboarding and provide uninterrupted access to its products/services. 

Our client, a bike-sharing rental startup, wanted to establish a verification and onboarding process to reduce damages to their vehicles and minimise the chances of them getting stolen. The process required to be as smooth as possible for the end users while reducing CAPEX related risks.

Also, they needed an onboarding process for their 3500+ fleet-on-street entrepreneurs responsible for maintaining bikes for our clients, providing emergency response to stranded users and working with them on a commission basis.

How AuthBridge Helped

For verification of users

Understanding the risk involved with onboarding a fraudulent customer, we realised that our client needed an end-to-end customer onboarding journey. We deployed our identity verification APIs built on top of technologies like OCR to complete the KYC process for our client’s users. The present address verification was also completed through physical site visits by our field staff.

For verification of fleet-on-street employees,

The onboarding process for employees was designed by us from scratch to give our client maximum cushioning against risks that might emerge from working with fraudulent employees.

We deployed the Identity Verification and Address Verification in the fashion of users. However, additional Criminal Record Verification was performed in the case of employees using our proprietary databases. We also performed a Bank Account Check using the PennyDrop method to ensure protection against financial threats.

The Auth Advantage

As an added measure, we suggested that our client lock down a minimum balance from the customer’s wallet against possible damage to vehicles. The suggestion was appreciated and implemented.

Conclusion

Our client reported a significant reduction in CapEX-related losses over a period. They also experienced a reduction in drop-out rates during the sign-up and onboarding process.

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To begin, Tell us a bit about “yourself”

The most noteworthy aspects of our collaboration has been the ability to seamlessly onboard partners from all corners of India, for which our TAT has been reduced from multiple weeks to a few hours now.

- Mr. Satyasiva Sundar Ruutray
Vice President, F&A Commercial,
Greenlam

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