The easy entry BPO jobs require young candidates with bare minimum or no experience. Lured by easy money from this sector, candidates turn dishonest, with BPOs left open to exploitation. These new age criminals in turn give rise to frauds, hurting the company reputation and company financials. Resume frauds are already on an all-time high. 1 in every 6 candidates were found to lie on their resumes in FY1. Source: Annual Trend Report 2017.
Do you think it’s an alarming situation?
“Many call centres manage backend and support services for banks. This gives its employees access to sensitive information of clients. Hoping to cash in on this, they supply this information base to a bunch of outsiders, and then use it to dupe people. In return, they mint money on every deal’. ( Source:Times Of India) This issue of rising call centre frauds was also highlighted by a recent in newspaper article. In some cases, these call centre fraudsters give up on their jobs to float their own offices. Some also enter into partnerships with people operating out of the city. Together they set up services involving old company officials, making big money. It is basically a union of call centre employees, ex-employees, information buyers and professional fraudsters.
It clearly brings out consequences of inadequate background check processes and irresponsible hiring policies. Although, call centres are taking precautions to avert bad hiring but there’s a greater need to make it customary and exhaustive. Ruffling through diverse layers of the candidate and practicing intolerance towards trouble makers in the organization must be strictly put in place.
Cautious hiring not only improves quality of work but also acts as a shield against any kind of corporate damage. Obviously, malicious intentions of a first time offender cannot be anticipated but with an overall background check, probable red flags can be known well in time. While a routine background check should be mandated in all organizations, but also an advanced background check for high-impact positions is no less critical. AuthBridge as a successful background verification company has handled many client accounts and mitigated their potential risks. Take up the best background screening partner to verify your potential hires today!