gig worker verification

The FMCG (Fast-Moving Consumer Goods) and FMCD (Fast-Moving Consumer Durables) sectors face unique challenges in an industry driven by speed, high-volume sales, and constant operational pressure. From the factory floor to product distribution, every link in the supply chain has the potential to create significant risk for your company. Whether it’s hiring employees, managing third-party vendors, or vetting gig workers, failing to conduct comprehensive background verification (BGV) at every level can result in financial loss, damage to reputation, legal penalties, and operational disruptions. Do note that we will be using the terms BGV and Background Verification interchangeably, and both convey the same meaning.

Take the recent warehouse license cancellation due to food safety violations or another q-commerce firm’s dark store suspension for failing to meet regulatory requirements. These examples showcase the severe consequences of failing to conduct thorough checks. In FMCG and FMCD, BGV becomes a necessity to ensure that every aspect of your business operates safely, securely, and in compliance with industry regulations.

In this blog, we will walk through the crucial role of BGV in FMCG and FMCD operations, focusing on how background verification mitigates risks and protects your company’s brand reputation.

The Importance Of BGV In The FMCG & FMCD Industries

The FMCG and FMCD sectors are filled with potential risks at multiple stages of the value chain. From recruitment and hiring to vendor management, each part of the process is vulnerable if background checks are not conducted properly.

1. Managing Vendor Risks in FMCG & FMCD

In FMCG and FMCD, vendors and third-party partners play a crucial role in the entire supply chain. Whether they are providing raw materials, manufacturing goods, or distributing products, vendors directly influence the quality of the end product and the smoothness of business operations. But how do you ensure these vendors aren’t a liability?

Without conducting proper vendor background checks, you expose your company to the following risks:

• Regulatory Non-compliance: Vendors failing to meet regulatory standards (e.g., FSSAI for food, ISO for quality) can result in fines and operational shutdowns.

• Fraud or Financial Instability: A vendor with questionable financial practices could lead to delayed deliveries, shoddy workmanship, or potential fraud.

• Reputation Damage: A vendor involved in unethical practices (e.g., forced labour, unsafe working conditions) can severely tarnish your company’s brand image and customer trust.

Example: The Maharashtra q-commerce warehouse incident, where non-compliance with safety and hygiene standards resulted in license suspension, could have been prevented with a thorough vendor compliance check at the outset.

What Vendor Risk Checks Should Be Done To Prevent Compliance Issues?

• Compliance Verification: Ensure vendors meet industry regulations (e.g., FSSAI, ISO).

• Financial Background: Assess their financial stability to ensure they can maintain a long-term relationship without disruption.

• Continuous Quality Audits: Conduct regular facility inspections to ensure their operations align with your product quality standards.

2. Employee Background Verification

Your employees, especially those working in sensitive roles, are crucial to your company’s success. Whether they’re working on the production line, handling customer data, or managing finances, each role carries its risks.

The key issues that can arise from neglecting employee BGV include:

• Fraud and Theft: Employees with a history of financial fraud or unethical behaviour may misuse their access to products, money, or confidential data.

• Safety Violations: A worker with an unreported criminal history or a history of workplace accidents could create unsafe work environments, especially in manufacturing or logistics.

• Regulatory Violations: Non-compliant employees could inadvertently cause violations related to labour laws, product safety, or quality assurance.

Example: If an employee in a warehouse has undisclosed criminal convictions, they could pose a safety risk or may be involved in theft or tampering. This could severely impact the integrity of your supply chain.

What BGV Checks Should Be Done?

• Criminal Record Check: Particularly important for employees in security-sensitive roles.

• Employment History: Confirm past roles and ensure candidates have relevant experience and skills.

• Health and Safety Screening: Ensure employees in high-risk roles (e.g., handling machinery, driving) pass health checks and drug screenings.

3. Gig Workers

The gig economy in FMCG and FMCD, especially in delivery, logistics, and temporary retail roles, is growing rapidly. While gig workers bring flexibility and agility to the business, they also present new risks. Gig workers typically don’t undergo the same background checks as full-time employees, but this shouldn’t mean they are any less reliable.

The risks of neglecting gig worker BGV include:

• Product Mishandling: Unvetted gig workers can accidentally damage products or deliver wrong orders, impacting consumer satisfaction.

• Safety Incidents: Gig workers operating machinery or driving vehicles without proper screening could cause accidents, leading to legal consequences.

• Data Breaches: Gig workers handling customer data or proprietary information need to be thoroughly vetted to ensure there’s no risk of data theft.

What BGV Checks Should Be Done?

• Identity Verification: Confirm the authenticity of their identity to prevent impersonation or providing access to key locations to unauthorised personnel.

• Criminal History: Screen for previous crimes related to theft or fraud, particularly for delivery drivers and warehouse workers.

• Health Checks: Ensure gig workers who handle sensitive materials or machinery are physically fit for their tasks.

The Risks of Ignoring Background Verifications In The FMCG/FMCD Space

Let me put up a simple question: What happens if you skip Background Verification?

Well, this question may sound like a pretty easy one. However, the consequences may be a lot more dire than one can imagine. 

• Reputational Damage: A vendor violating safety protocols or an employee caught in fraud can severely damage the trust your customers place in you.

• Legal Liability: Non-compliant employees or vendors can result in heavy fines, lawsuits, or even complete operational shutdowns.

• Operational Disruption: An unvetted vendor or worker can create supply chain disruptions, affecting delivery times, product quality, and ultimately, your bottom line.

Example: If a vendor involved in food packaging fails to adhere to FSSAI standards, and you don’t check them properly, it could lead to a product recall. This scenario would cause not only financial loss but also irreparable damage to your brand’s trust and consumer confidence.