Pre-issuance Verification Call (PIVC)
Unassisted policy consent verification to eliminate policy-related disputes between customers and insurance companies
Trusted by 2,000+ companies
Overcoming the Challenges of Pre-issuance Verification Call Process
Mitigate the challenges of traditional PIVC with
No more scheduling conflicts
Automated PIVC to empower the customer to complete the verification at their convenience
Reduce TAT to issue a policy
Simplify the policy issuance process to make it fast, efficient and delightful for the customers
Reduce manpower & operational costs
Save on high personnel and logistics costs with remote PIVC to improve customer experience
Prevent Legal Disputes
Maintain secure audit trails to avoid legal conflicts and be compliant
The Process of PIVC
Transforming the Pre-issuance Verification Call Process with AuthBridge
Build your PIVC journey – customize, personalize and prioritise
Step 1
Initiation
Customer accesses link, uploads required documents & provides permissions
Step 2
Verification
Liveness, face and ID match to verify
Step 3
Consent
The customer validated the policy information by giving visual and audio consent
Step 4
Validation
Customer consent is validated through speech-to-text and speech-match. Report sent for audit trail.
AuthBridge’s PIVC Solution
Digitizing the PIVC Journeys
Video verification system for agents and employees to conduct a digital video verification during policy purchase.
Initiation
Multi-channel PIVC Initiation
Enjoy the flexibility to initiate the pre-issuance verification call via multiple channels. Send the link to the customers via SMS, WhatsApp or email to get on the call, upload their documents and give their consent – at their convenient time. Streamline the process further by initiating the PIVC for a bulk of customers or do it on a case-to-case basis.
SMS
Configurable
Customizable Data Collection Journey
Design your PIVC journey to plug into your existing onboarding process. Make it easy and efficient for your customers to upload their NID and other documents while browsing through the policy details with a simple and clean user interface.
Customizable
Fast
Simple
Verification
Real-time Customer Verification
Instantly verify the identity of a customer with a face match and liveness check. Capture the image while the customer is on the call and run an instant face match against their NID documents. Protect against identity spoofs and deep fakes while being compliant with KYC & AML mandates.
Instant
Face match
Liveness Check
Consent
On-Call Policy Detail Check and Consent Capture
Prevent misselling of policies by getting the customer’s consent. Show clear & concise policy details and documents to the customer on the call and capture their audio and visual consent there and then. The easy-to-use interface with a customizable policy detail format provides a seamless and pleasant customer experience.
Audio-based consent
Video-based consent
Secure audit trail
Validation
Customer Consent Validation
Once the customer consent has been collected, it’s time to verify the same. Perform automated validation with text match between the customer’s response with the desired response to identify any discrepancies. Empower your stakeholders with speech match and consent capture recordings to make informed decisions.
Text match
Speech match
Automated validation
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Negative Data Repository
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