Enhance your customer experience with Digital KYC

Our image-based Digital KYC enables end-to-end seamless customer onboarding journeys through AI-powered facial recognition, liveness detection, OCR, and geo-tagging technologies, adding speed and scale to your customer onboarding process, helping you save operational costs by up to 70% and onboarding time by up to 90%. Banks, NBFCs, mutual funds, insurance, logistics, telecom companies, mobile wallets and P2P marketplaces can use Digital KYC for seamless customer onboarding journeys.

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How AuthBridge helped an e-commerce giant break this pattern with a real-time customer verification process? Case Study

How AuthBridge helped an e-commerce giant break this pattern with a real-time customer verification process?

AI to make Digital KYC contactless

Leverage the power of artificial intelligence and machine learning to create real-time, contactless onboarding journeys. Enhance your customer experience and scale up faster.

Reduced costs, customisable workflows, compliant process

Our Digital KYC product enables instant verification with the power of AI, ML, and deep search algorithms ensuring the fastest onboarding process for your customers, reduced operational costs, helping your organisation scale up at speed. Our Digital KYC comes with customisable workflows so you can create your industry-specific KYC journeys. Our Digital KYC product is data-security compliant and ensures complete adherence to the latest RBI guidelines.

Reduced customer application dropout rates with Digital KYC

Traditional KYC involved cumbersome paperwork that led to higher drop-out rates in customer onboarding. Our Digital KYC solution makes the process completely digital, eliminating paperwork completely, making the whole journey contactless, enhancing your customer experience, thus reducing your customer drop-out rates significantly.

Accurate face match percentage, liveness detection to catch identity frauds

Our AI-powered image recognition and liveness detection technologies use biometric anti-spoof algorithms to test the genuineness of the image taken and matches it with valid ID proof, ensuring that an entity is who they say they are. Get notified each time there is a skewed, blurry or disoriented image right at the beginning of the onboarding process so that you can catch discrepancies and potential identity thefts with AI-powered high-quality image processing

Increased customer reach in remote areas

Digital KYC has a higher scope and much better customer reach because the entire process is contactless. This means anyone with Aadhar card and the registered mobile number can perform our Digital KYC remotely. This is especially helpful in achieving a wider customer reach in rural areas where access to banks and financial institutions is relatively lower than urban areas.

Two-formats of Digital KYC

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Image-Based Digital KYC

Image/selfie clicked by user checked for face match with any NID- PAN, Passport, Aadhaar, etc. for verification in real-time.

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Video-Based Identification KYC

The user performs live, randomised actions on a live video for liveness detection. Video recorded as per the user’s convenience.

Our Digital KYC Process

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Leveraging AI for verification and onboarding

FAQs for the ever curious

  • Can I do video identity verification of my customers?

    Yes. As per RBI’s latest guidelines, RBI Regulated Entities (REs) can do video verification of their customers with their consent.

  • Is it compliant to conduct a video identity verification?

    Video Identity Verification or Video KYC is compliant with RBI’s latest guidelines only when it is facilitated by RBI Regulated Entities (REs) in consent with the customer. For other non-regulated /semi-regulated industries we can help to conduct assisted and nonassisted Video KYC processes to help mitigate risks of identity and location spoofing along with liveness detection tests of the individuals.

  • How can I store the videos recorded for my customers during identification processes?

    As per RBI guidelines, the videos are to be stored on the REs servers. For certain industries like gaming, aggregators, logistics, etc., there are no such guidelines and hence AuthBridge can help to eliminate storage issues by providing the storage facilities on our server.

  • Is KYC a part of AML compliance?

    Yes, KYC is a small measure in the entire AML (Anti-Money Laundering) effort of the regulatory authorities. It reduces the risk of harm from fraudulent or high-risk individuals/ businesses by identifying and verifying them at the time/before onboarding

  • What is the cost of non-compliance to AML?

    Non-compliance with AML guidelines can cost heavily in terms of penalties from regulatory authorities to the cancellation of licenses in the worst case. As per certain estimates, the monetary cost of non-AML compliance can be up to .83 as a percent their total of assets for smaller firms and up to .08 percent of total assets for large firms

  • Is video KYC considered valid in AML compliance?

    Video Identity Verification or Video KYC is compliant with RBI’s latest guidelines only when it is facilitated by RBI Regulated Entities (REs) in consent with the customer.

  • What are the OVD documents? How is it different from OSV?

    OVD are the Officially Valid Documents or the identities that are considered a valid proof for PoI and PoA as per the list of documents shared by RBI. Original Seen & Verified (OSV) means the original copy of the document should be seen and verified by the respective individual who is sourcing the case/file, in the case the agents appointed by the RBI RE (Regulated entity). At AuthBridge, we can help to verify the OVD with our instant verification APIS to help in the realtime, compliant, and seamless onboarding of customers. Through our V-CIP solution, we can help bank agents to conduct OCR, enabled with document classification, document tampering and conducting instant identity verification and face match, thus simplifying OSV processes for the Banking and financial service entities.

  • Which IDs are supported for OCR for Identity verification?

    All National IDs including Aadhaar, PAN, Passport, can be used for identity verification using OCR.

  • What happens to the ID data of the customer OCRed for identity verification?

    We extract details and conduct verification of the OCRed ID and do not store any data as per privacy guidelines

  • What happens to the ID data of the customer OCRed for identity verification?

    We extract details and conduct verification of the OCRed ID and do not store any data as per privacy guidelines.

  • Why is it important to verify customers?

    It is important to verify customers to establish that the customer is who they say they are. Customer verification is also important to protect from crimes such as fraud, identity theft and money laundering in compliance with the guidelines of regulatory authorities. Failure to identify fraudulent customers and curb the illegal use of a financial service by such a customer can also attract hefty penalties and punishment from regulatory authorities.

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