Case Study
South Asia's Largest Hospitality Company Streamlined Its Vendor Onboarding Process With AuthBridge
About the Client
Founded in the early 1900s and with a presence spanning continents and diverse travel experiences under its belt, our client, a major Global and South Asia’s Largest Hospitality Company recognized the crucial role technology plays in maintaining its world-class standards.
Industry
Hospitality
Size
10000+
Key Results
- Significant manual efforts reduction by API-based real-time verification during vendor onboarding
- Elimination of duplicate entries and ensuring the integrity of vendor data across on client’s database and legacy application Orion
- Ensured corporate governance through role and hierarchy-based authorization workflows
- Intuitive user experience empowered by rich UI, easier navigation and colour coding according to the status of the case
- Better decision-making due to advanced filter options and readily available customized reports
Product And Key Checks Offered
The Challenge
Recognizing the need for a unified and efficient approach to vendor management and compliance across its various hotel chains, our client embarked on a search for a robust IT solution that would
- Simplify Vendor Onboarding and document verification
- Capture details of primary contacts, escalation contacts and authorised signatory
- Collect safety details, certification details and legal details
The Solution
Imagine onboarding new vendors seamlessly, with real-time verification and secure information flow. That’s exactly what we achieved for our client using the OnboardX platform. Here’s how:
Streamlined Onboarding: AuthBridge replaced the client’s cumbersome, manual process with our user-friendly OnboardX platform, simplifying vendor registration and document submission.
Real-time Verification: OnboardX enabled real-time checks for crucial documents like PAN, GST, CIN, and more, giving our client immediate assurance about vendor legitimacy
Secure Payment Information: Maintaining accuracy and security are critical when it comes to payments. We implemented penny-drop verification for vendor bank accounts, guaranteeing accurate details and eliminating payment risks
Seamless Integration: No data silos here! We integrated OnboardX with the client’s existing Orion application through a secure SFTP connection.
Customized Reporting: We configured OnboardX to generate custom reports and messages based on the client’s preferred templates.
Controlled Access: Security is paramount. We established clear hierarchies and role-based authorization workflows within OnboardX.
Conclusion
In a world where efficiency and compliance reign supreme, AuthBridge empowered this Global Hospitality major to revamp its vendor onboarding process. Our AI-powered automation not only boosted speed and scalability but also instilled trust, transparency, and compliance. By embracing innovation, our clients positioned themselves at the forefront of their industry.
Case Study
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The most noteworthy aspects of our collaboration has been the ability to seamlessly onboard partners from all corners of India, for which our TAT has been reduced from multiple weeks to a few hours now.
- Mr. Satyasiva Sundar Ruutray
Vice President, F&A Commercial,
Greenlam
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