Case Study
How a Leading Quick-Commerce Company Enabled High-Volume Workforce Screening with AuthBridge
About the Client
One of India’s leading quick-commerce platforms, focused on enabling rapid, on-demand delivery of groceries, essentials, and consumer products. The organisation operates across 66 cities, with 1,139 dark stores, 2.9 lakh+ active delivery partners, and 2.3 million orders per day.
Industry
Quick Commerce
Focus
Background Verification & Workforce Onboarding
The Challenges
Rapid BGV Implementation
The organisation needed to implement BGV quickly to support high-volume workforce onboarding without prolonged technology deployment or operational disruption.
High-Volume Verification
With a large delivery partner workforce, the organisation required a BGV solution capable of handling high-volume verification requirements at scale.
Faster and Scalable Verification
The organisation needed faster and scalable background verification to support continuous workforce onboarding.
24×7 BGV Support
Round-the-clock BGV support was required to enable continuous verification and uninterrupted workforce onboarding.
Consistent SLA Adherence
The organisation needed consistent SLA adherence despite high-volume verification requirements.
Greater Transparency and Responsiveness
The organisation required greater transparency, responsiveness, and a stronger partnership approach across BGV operations.
The Solution
AuthBridge enabled the organisation with a technology-led Background Verification (BGV) framework designed to handle high-volume delivery partner screening efficiently and at scale.
Rapid Implementation
The solution went live in 15 days, compared with approximately 30 days with competing solutions, enabling 50% faster implementation.
High-Volume Workforce Screening
The solution enabled the processing of 1.5 lakh+ BGV cases every month, supporting workforce screening at high volume.
Faster Verification TAT
The solution delivered approximately 70% faster verification TAT, with a 3-hour turnaround commitment, enabling faster workforce onboarding.
24×7 Service Availability
BGV services were available 24×7, 365 days a year, enabling continuous verification and uninterrupted workforce onboarding.
Consistent SLA Adherence
The solution achieved 99%+ SLA adherence across the verification process, ensuring consistent and timely verification delivery.
Trust-Led Engagement
A trust-led, relationship-driven approach enabled stronger collaboration across BGV operations.
Key Results
| Metric | Outcome |
|---|---|
| Implementation Time | 15 Days |
| Implementation Speed | 50% Faster |
| Monthly BGV Cases | 1.5 Lakh+ |
| Verification TAT | 70% Faster |
| Turnaround Commitment | 3 Hours |
| Service Availability | 24X7, 365 Days |
| SLA Adherence | 99%+ |
Products and Key Capabilities
AuthBridge Background Verification
- High-Volume Background Verification
- Delivery Partner Screening
- Scalable Workforce Screening
- 3-Hour Turnaround Commitment
- 24×7 BGV Service Availability
- SLA-Based Verification
- Technology-Led BGV Framework
- Relationship-Driven BGV Operations
Conclusion
By enabling a technology-led Background Verification framework, AuthBridge supported the organisation’s high-volume delivery partner screening requirements at scale. With a 15-day implementation, 1.5 lakh+ monthly BGV cases, ~70% faster verification TAT, a 3-hour turnaround commitment, 24×7 service availability, and 99%+ SLA adherence, the solution enabled faster, scalable, and continuous workforce verification to support uninterrupted onboarding.
Case Study
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