Case Study
How India’s Courier Giant Built a Trusted Franchisee Network at 1M+ Daily Scale
When your operations handle over a million shipments a day, partner integrity cannot be an afterthought. Discover how AuthBridge helped this supply chain leader automate due diligence, reduce onboarding times, and build a trust-first franchisee ecosystem across India.
About the Client
The client is one of the largest courier service providers in India with 8000+ delivery centres, 5000+ partner delivery centres across 2000+ cities.
Industry
Logistics
Size
5,000-10,000
The Challenges
Even giants stumble when scaling into tier-2/3 markets. Without rigorous partner checks, the risks multiply:
- Fraudulent partners harming last-mile delivery experience
- Payment defaults and financial exposure
- Lack of standard processes causing delays & inefficiencies
- Poor partner behaviour reflecting on brand trust
The Solution
AuthBridge implemented an integrated due diligence platform that:
- Automates identity and business validations (PAN, GST, UBO)
- Runs legal & court record searches to flag prior misconduct
- Verifies address and infrastructure via field audits
- Offers real-time dashboards and audit trails for compliance
- Uses conditional workflows to accelerate approvals
Key Results
- 40–50% faster onboarding TAT
- 10–20% cost savings in tier-2/3 markets
- 60–80% reduction in manual onboarding resource load
- A scalable, compliant partner base delivering consistent performance
Conclusion
In partnership with AuthBridge, the courier giant not only solved today’s onboarding challenges but also built a future-ready foundation for growth. A network that is scalable, transparent, and trusted — designed to keep pace with India’s booming logistics sector.
Case Study
Liked what you read?
Share it with someone you might benefit from this. Get your copy today!
