About the Client
A rapidly growing electric vehicle manufacturer in India, part of a renowned mobility group, is redefining urban and commercial logistics through sustainable small commercial EVs. Launched in 2023, the company has introduced high-performance electric SCVs with strategic charging partnerships and strong after-sales support.
Industry
Manufacturing
Size
5,000-10,000
Key Results
- The implementation of the solution had measurable impact across efficiency, compliance, and experience metrics:
Metric Before After Onboarding Turnaround Time 10–12 Days < 5 Days Manual Process Dependency 100% < 20% Data Redundancy High Eliminated Compliance Visibility Low Full Audit Trail Dealer Satisfaction Moderate 2x Improvement
Product and Key Checks Offered
The Challenges
- Inconsistent Onboarding Workflows: Manual, ad hoc processes led to delays, errors, and duplication.
- No Central Repository: Siloed information across teams prevented transparency and slowed down approvals.
- Redundant Information Requests: Dealers faced frustration due to repeated document submissions.
- Compliance Gaps: Inadequate audit trails and inconsistent documentation created regulatory risks.
- Lack of Process Visibility: Internal teams couldn’t track onboarding progress in real-time.
The Solution
To solve these pain points, a digital, end-to-end onboarding and due diligence platform was implemented, delivering:
- Centralised Dealer Management Portal: A single source of truth for all dealer data and documents, accessible across departments.
- Standardised Workflows: Pre-defined onboarding flows with conditional logic, escalations, and automated alerts.
- Document & Background Verification: Automated ID validation, business checks, and financial due diligence to reduce manual effort.
- Real-Time Dashboards: Visual progress trackers for operations, business, and compliance teams.
- Audit-Ready Logs: Full traceability of actions taken during the onboarding lifecycle.
Conclusion
By digitising dealer onboarding and due diligence, the EV manufacturer unlocked faster go-to-market capabilities, greater internal efficiency, and a stronger compliance framework—laying the foundation for sustainable growth at scale.
Case Study
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