Case Study
How a Leading Logistics & Delivery Platform Enabled High-Volume Workforce Screening with Faster, Scalable BGV
About the Client
One of India’s leading technology-driven logistics and delivery platforms, enabling reliable, scalable, and on-demand delivery solutions across e-commerce, quick commerce, and other industries. The organisation operates across 1,500+ cities and towns and 15,000+ pin codes, with 1 Mn+ deliveries per day and 1.5 L+ delivery partners.
With 50,000+ active delivery partners alongside its corporate workforce, the organisation needed a faster and scalable way to manage BGV and support continuous workforce onboarding.
Industry
Logistics & Delivery
Focus
Workforce Background Verification & Onboarding
The Challenges
Need for Rapid BGV Implementation
The organisation needed to implement a BGV solution quickly to support high-volume workforce onboarding without prolonged technology deployment or operational disruption.
High-Volume Workforce Verification
The organisation needed to manage BGV requirements across a large delivery partner workforce as well as its white-collar workforce.
Faster and Scalable Verification
The organisation required faster verification to support continuous workforce onboarding while managing high volumes of BGV cases.
Round-the-Clock BGV Support
The organisation needed 24×7 BGV support to ensure continuous verification and uninterrupted workforce onboarding.
Consistent SLA Adherence
The organisation needed consistent adherence to service timelines despite its high-volume verification requirements.
The Solution
AuthBridge enabled the organisation with a technology-led Background Verification (BGV) framework designed to screen its diverse workforce at scale while enabling faster turnaround, consistent verification quality, and robust risk coverage.
Rapid BGV Implementation
The solution went live in 15 days, compared with approximately 30 days with competing solutions, delivering 50% faster implementation.
High-Volume Workforce Screening
The solution enabled approximately 20,000+ BGV cases every month across blue- and white-collar workforce categories.
Faster Verification TAT
AuthBridge enabled approximately 70% faster verification TAT with a 24-hour turnaround commitment, supporting faster workforce onboarding.
24×7 Service Availability
BGV services were available 24×7, 365 days a year, enabling continuous verification and uninterrupted workforce onboarding.
Consistent SLA Adherence
The solution achieved 90%+ SLA adherence across the verification process, ensuring consistent and timely verification delivery.
Key Results
| Metric | Outcome |
|---|---|
| Implementation/ Go Live | 15 Days |
| Implementation Speed | 50% Faster |
| BGV Cases | 20,000+ Per Month |
| Verification TAT | 70% Faster |
| Turnaround Commitment | 24 Hours | Service Availability | 24X7, 365 Days |
| SLA Adherence | 90%+ |
| Workforce Screening | Blue & White Collar |
Products and Key Capabilities
AuthBridge Background Verification
- Technology-Led Background Verification
- High-Volume Workforce Screening
- Blue & White Collar Verification
- Faster Verification Turnaround
- 24-Hour Turnaround Commitment
- 24×7 Service Availability
- Workforce Onboarding Support
- SLA-Based Verification Delivery
- Scalable BGV Processing
Conclusion
By enabling a technology-led Background Verification framework, AuthBridge helped the organisation manage high-volume workforce screening with faster implementation, quicker verification turnaround, and continuous service availability. With 20,000+ BGV cases every month, ~70% faster verification TAT, a 24-hour turnaround commitment, and 90%+ SLA adherence, the solution supported continuous workforce onboarding at scale.
Case Study
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