The IT/ITES and BPO sector runs on volume, velocity, and precision. But beneath the surface, workforce discrepancies are more common than they appear — putting delivery, compliance, and client trust at risk.

Our analysis reveals notable red flags across key employee segments:

Discrepancy Snapshot:

Blue-Collar Roles: 18.23%

Frequent mismatches in ID, address, and work history.

White-Collar Staff: 9.52%

Common issues include inflated roles and unverifiable education.

In a sector defined by speed, scale, and frontline delivery, even minor discrepancies in workforce data can lead to operational delays, reputational risk, and compliance challenges. From warehouse staff to leadership, ensuring trust at every level is critical to sustaining business continuity.

Discrepancy Snapshot:

Blue-Collar Roles: 6.44%

Inconsistencies in ID, address, and employment details are common.

White-Collar Staff: 2.51%

Lower risk, but issues persist in past employment verification.

In telecom, where frontline teams represent the brand and leadership drives critical infrastructure, workforce discrepancies can’t be overlooked. From identity mismatches to unverifiable leadership records, the sector shows some of the highest red flags across roles — directly impacting customer experience, compliance, and operational efficiency.

Discrepancy Snapshot:

Blue-Collar Roles: 24.81%

Significant inconsistencies in ID, address, and previous employment.

White-Collar Staff: 6.74%

Moderate gaps in job history and documentation accuracy.

In highly regulated industries like banking and financial services, even small discrepancies can lead to major compliance issues. Whether it’s frontline staff or mid-level roles, accurate identity and employment data is essential to safeguard trust, reduce fraud risk, and ensure regulatory alignment.

Discrepancy Snapshot:

Blue-Collar Roles: 11.75%

Frequent mismatches in ID, address, and supporting documents.

White-Collar Staff: 8.29%

Gaps in employment history, role inflation, and document accuracy.

In hospitality, employees are the face of the brand — from front desk to corporate leadership. But with notable discrepancy rates across all levels, the industry faces growing risks in guest experience, operational continuity, and workforce reliability. In a high-touch, people-first sector, hiring accuracy directly impacts business outcomes.

Discrepancy Snapshot:

Blue-Collar Roles: 14.79%

High inconsistency in ID proofs, address details, and background records.

White-Collar Staff: 12.25%

Frequent gaps in employment history and unverifiable credentials.

Gig Workers: 8.07%

Issues in documentation and past engagement visibility.