Artificial Intelligence (AI) is revolutionizing banking by doing more than just improving operations. Generative AI is leading this change, offering innovative tools that enhance customer engagement and support smarter decision-making. A KPMG report from April highlights that 71% of financial organisations globally are using AI, with 41% applying it extensively. Advanced economies like the US, Germany, and Japan are leading in AI adoption, while emerging markets show mixed progress. China and India are ahead in embracing AI, while regions like Saudi Arabia and parts of Africa are lagging behind.
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