March 2024

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What’s New at AuthBridge: The Latest Product Developments

Step into the realm of authentication innovation with AuthBridge as we unveil our latest product developments. We’re excited to introduce you to the future of authentication, where efficiency meets security and user experience is paramount.

In this blog, we’ll take you on a journey through the newest features and enhancements across our authentication product suite. From streamlining onboarding processes and enhancing client support to revolutionizing document management and advancing identity verification, each innovation is meticulously designed to redefine industry standards and empower our clients for success.

OnboardX

  • Multi-lingual Forms for faster Third-party and Gig worker Onboarding: Conduct tests for your drivers and gig workers on our platform in multiple languages, such as English, Hindi, and Kannada. Our AI-powered onboarding software, OboardX, now offers multilingual support to cater to diverse linguistic preferences. Test forms are available in Kannada, Hindi, and English, with plans to include more languages. This update particularly benefits businesses with a significant blue-collar workforce, ensuring a seamless onboarding experience across various geographies and backgrounds.
  • Customisable Onboarding Journeys: Businesses can now customise their onboarding journeys based on geographical locations, entity types, and regional requirements. This will benefit businesses with a presence across multiple countries or states and may need to comply with different regulations and documentation processes in each location. For instance, in India, there may be a requirement to submit documents different from those in the United States, and the latest updates in OboardX can adapt to accommodate these variations seamlessly. This feature allows for the adaptation of documentation processes to comply with country-specific regulations, enhancing efficiency and compliance.

iBridge

  • Chatbot based Customer Support: Get easy access to FAQs and helpful articles on the iBridge’s interface. Receive real-time assistance and guidance, improving their understanding of and use of our products.

  • End-to-end Ticket Management: Create, track, and resolve support tickets directly through the iBridge platform, eliminating the need for separate portals like Freshdesk. Instead of navigating to a different support platform, clients can log into iBridge and manage a ticket directly within the same interface. This centralised approach enhances efficiency and simplifies the ticket resolution process.

  • Improved Invoicing for Postpaid Clients: With in-platform invoicing on iBridge, accessing invoices and related documents is now more convenient for postpaid clients. Previously, clients had to rely on email to receive invoices and related documents each month, requiring manual intervention. With this latest update, clients can now conveniently access and download invoices and annexures directly from iBridge. This enhancement offers clients greater autonomy and efficiency in managing their billing processes by eliminating the need for manual intervention and reducing dependency on account managers.

SignDrive

  • Compare Documents on the GO: This latest product update for SignDrive will enable the clients to compare documents on the go. Now, clients can easily track any changes made to a document after it has been signed by uploading and comparing both the post-signing and signing documents. This feature empowers clients to ensure the integrity and accuracy of their documents, providing them with greater confidence in their agreements and transactions. Whether it’s verifying contract modifications, detecting unauthorised changes, or simply confirming document authenticity, the ability to compare documents seamlessly enhances the overall document management process for our clients.
Compare-Documents
  • Name Match and Liveness check for Aadhaar 


Aadhaar Name Match: Now, clients can confirm whether the assigned signer uses their own Aadhaar details to sign the document. By matching the name on the Aadhaar card, this latest update will prevent non-signers from using unauthorised Aadhaar cards to sign documents. This robust identity verification process adds an extra layer of security, safeguarding against fraudulent activities and unauthorised access to sensitive documents.

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Liveness Feature: The liveness detection feature enhances identity verification by capturing a picture of the signer while they are signing the document. This will ensure the signer is physically present and actively participating in the signing process, preventing impersonation and unauthorised access. Clients can rest assured that only authorised individuals are signing documents, mitigating the risk of fraud and ensuring compliance with regulations.

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  • Bulk Compose with Bulk Stamp: Now, clients can send documents to multiple signers in one go with stamp papers as part of the agreements/affidavits/deeds, etc. This capability simplifies managing and executing bulk agreements, saving clients time and effort.

  • Geo Location in the audit trail: This feature provides clients with enhanced transparency and compliance by capturing the geolocation of signers in the audit trail. Now, clients can track the physical location of signers when they electronically sign documents, adding an extra layer of security and accountability to the signing process. Whether ensuring that agreements are signed within authorised jurisdictions or verifying the authenticity of signatures, the Geo Location feature offers clients valuable insights for compliance purposes.

TruthScreen

  • GST Advanced Version 2: With this update, clients can conduct detailed GST verification, including HSN, branch, and filing details. Additionally, clients can now verify anything against GST, such as office location or branch location. This comprehensive verification capability enables clients to ensure accuracy and compliance in their GST-related processes, enhancing efficiency and reducing risks associated with incorrect or incomplete information.

  • Salary Slip OCR: Our AI and ML-trained model enable clients to extract details from salary slips quickly and accurately. By automating the extraction of details from salary slips, clients can save time and resources while maintaining accuracy and reliability in their salary-related information verification.

  • PAN Verification API: Multiple advancements have been made in the PAN verification API, including the ability to verify whether the entered PAN and Aadhaar numbers are linked together. With PAN Aadhaar seeding, clients can process large sets of data in a short time, ensuring faster processing and a 99.9% success rate.

  • Fetch UAN Details Against Aadhaar: This feature allows clients to fetch details of the UAN number registered against the Aadhaar Number. This capability simplifies retrieving UAN-related information, enabling clients to access essential details quickly and efficiently. By facilitating Aadhaar to UAN linkage, this feature enhances the convenience and accessibility of UAN-related services for clients.
By Shivangi, ago
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Ensuring Workplace Integrity: Importance of Employee Drug Screening

In the modern corporate landscape, ensuring workplace integrity isn’t just a matter of policy; it’s fundamental to fostering a healthy, productive environment for employees and stakeholders. 


Ensuring integrity within your workforce is paramount, and one indispensable measure for achieving this is employee drug screening. Imagine discovering that your new or existing employees are under the influence of drugs, particularly those handling critical business operations. Such a revelation could have profound consequences, impacting your business’s financial health and reputation. Consequently, conducting drug checks on employees during onboarding and at regular intervals becomes not just advisable but imperative.

Why Drug Screening Matters

  • Preventing Workplace Incidents: Substance abuse significantly increases the risk of workplace accidents and injuries. Employees under the influence of drugs or alcohol are more likely to cause accidents, leading to injuries or property damage. By implementing drug checks, employers can deter drug use in the workplace, thereby reducing the likelihood of accidents and subsequent absenteeism due to injuries. According to a study by the National Institute of Mental Health and Neuro Sciences (NIMHANS), substance abuse contributes to a significant portion of workplace accidents in India, with alcohol alone accounting for approximately 3% of workplace fatalities. Implementing robust drug screening protocols serves as a proactive measure to deter substance abuse, thereby reducing the likelihood of accidents, injuries, and property damage.

  • Enhancing Employee Productivity and Accountability: Drug checks establish clear expectations regarding employee behaviour and performance standards. When drug testing is part of the standard protocol, employees are more likely to adhere to workplace policies and regulations. This increased accountability can deter substance abuse and reduce absenteeism among employees who might otherwise engage in risky behaviours. The Associated Chambers of Commerce and Industry of India (ASSOCHAM) estimates that substance abuse costs Indian businesses billions of rupees annually due to lost productivity. By instituting regular drug screening initiatives, employers can cultivate a focused, engaged, and resilient workforce, driving organisational success and competitiveness in the marketplace.

  • Compliance with Legal Standards: Indian labour laws underscore the importance of maintaining a safe and healthy work environment. Employers are legally obligated to safeguard employees from hazards, including substance abuse. Implementing comprehensive drug screening aligns with regulatory requirements. It demonstrates a commitment to compliance with statutes such as the Occupational Safety and Health Act (OSHA), the Narcotic Drugs and Psychotropic Substances Act (NDPS), and other relevant legislation. Failure to uphold these standards can result in legal liabilities, fines, and reputational damage for organisations.

  • Improving Workplace Morale: Substance abuse can negatively impact workplace morale and productivity. Employees may feel demotivated or frustrated when they have to pick up the slack for absent or impaired colleagues. By enforcing drug-free workplace policies through regular checks, employers can create a safer and more positive work environment, leading to higher morale and lower absenteeism rates.

  • Promoting Health and Wellness Programs: Periodic drug screening catalyses employers to implement health and wellness programs that more strategically address substance abuse issues. These programs may include education, counselling, and support services to help employees overcome addiction and adopt healthier lifestyles. Organisations can promote workplace security and a culture of wellness.

  • Encouraging Treatment and Rehabilitation: Many employers offer assistance programs or referrals to support services for employees struggling with substance abuse. By encouraging employees to seek help and providing access to resources, employers can facilitate recovery and reduce absenteeism associated with ongoing substance abuse issues.

Drug screening at periodic intervals plays a crucial role in reducing increased absenteeism among employees by addressing underlying substance abuse issues, preventing workplace incidents, promoting health and wellness programs, enhancing accountability, improving workplace morale, and encouraging treatment and rehabilitation. 

By implementing comprehensive drug testing protocols, employers can create safer, healthier, and more productive work environments for their employees.

Now, let’s explore why drug screening matters and why AuthBridge’s Drug Screening is the best value solution for employers.

Why Choose AuthBridge for Drug Screening

AuthBridge’s drug screening empowers organisations to implement the most cost-effective solution for drug checks, ensuring workplace safety and productivity through our reliable verifications.

  1. Nation-wide Presence: With a presence across 28 states and 8 Union Territories, AuthBridge offers comprehensive coverage, spanning 4000 cities across India. This expansive reach ensures accessibility and convenience for employers nationwide.

  1. Near 100% Accuracy: AuthBridge’s drug screening boasts less than 1% discrepancy with test results, providing employers with reliable and trustworthy data to make informed decisions.

  1. One-Stop BGV Solution: AuthBridge offers seamless integration of diagnostics and Background Verification (BGV) checks on a single platform. This holistic approach streamlines the screening process, saving employers time and resources.

  1. Customizable Packages: Recognizing that different businesses have unique needs, AuthBridge allows employers to build their own drug test packages tailored to their specific requirements. This flexibility ensures employers can address their concerns effectively while staying within budget constraints.

  1. Fast Reporting: Time is of the essence in the hiring process. With AuthBridge, employers can access test results promptly through the platform dashboard within 24 hours, facilitating swift decision-making and reducing recruitment delays.

6. Data Compliance & Confidentiality: AuthBridge prioritises data security and compliance with all employee screening regulations. Employers can trust that sensitive information remains confidential and handled with the utmost care and diligence.

Final Thoughts

In conclusion, employee drug screening is not just a regulatory requirement; it’s a strategic investment in safeguarding workplace integrity, promoting productivity, and protecting brand reputation. 

With AuthBridge’s comprehensive and reliable drug screening solutions, employers can effectively mitigate risks associated with substance abuse while fostering a culture of safety and trust within their organisations.

By Shivangi, ago
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The Comprehensive Guide To Employment Health Checks In India

In today’s fast-paced work environment, the health and well-being of employees have emerged as pivotal to organizational success. Employee health checks serve as a foundational element in the hiring process for many organizations across India. These assessments aim to verify whether a candidate is medically and physically fit to perform their job role effectively. Beyond mere compliance, these checks offer substantial benefits including reducing workplace accidents, enhancing productivity by matching job capabilities with individual health conditions, and promoting a culture of wellness within the organization.

From an employer’s perspective, understanding a candidate’s health status can significantly mitigate future risks associated with occupational hazards. For candidates, it represents an opportunity to become aware of any potential health issues early on. Also, with chronic illnesses on the rise, partly due to lifestyle habits and workplace stress, prioritizing employee health has never been more crucial. Routine health checkups serve not just as a preventive measure but as a strategic investment in the workforce’s physical and mental wellness. This comprehensive guide illuminates the multifaceted benefits of employee health screenings, both employment and when employed, underscoring their significance in enhancing productivity, fostering a positive workplace culture, and driving business growth.

Employment Health Checks

Legal Framework and Compliance in India

The legal landscape surrounding employment health checks in India is guided by various laws and regulations, ensuring a balance between employer needs and employee rights. The Factories Act, of 1948, and the Mines Act, of 1952, are primary examples that mandate health examinations in certain industries. Moreover, the Persons with Disabilities (Equal Opportunities, Protection of Rights and Full Participation) Act, 1995, and recent judgments by the Supreme Court of India underline the importance of non-discrimination and equal opportunity in the context of employment health screenings.

Employers must navigate these legal considerations with care, ensuring their employment health checks do not infringe upon an individual’s rights or lead to discriminatory practices. Compliance not only helps in fostering a fair and inclusive work environment but also shields organizations from potential legal repercussions.

Sector Wise Employment Health Screening Tests

1. Information Technology (IT) and Services Industry

  • Importance: Focuses on mitigating the risks of ergonomic and stress-related health issues.
  • Common Tests: Vision tests, mental health assessments, and ergonomic risk assessments.

2. Manufacturing Industry

  • Importance: Critical for ensuring that workers are physically capable of handling machinery, reducing the risk of accidents, and complying with safety regulations.
  • Common Tests: Physical fitness tests, hearing and vision tests, respiratory function tests, and substance abuse screening.

3. Healthcare Industry

  • Importance: Ensures that healthcare professionals are free from communicable diseases and physically able to provide care, safeguarding patient health.
  • Common Tests: Immunization checks (e.g., Hepatitis B, TB), fitness tests, and mental health assessments.

4. Construction Industry

  • Importance: Aims to reduce the risk of on-site accidents by ensuring physical fitness and the ability to safely operate machinery.
  • Common Tests: Physical strength and stamina tests, drug and alcohol tests, and vision and hearing tests.

5. Hospitality and Food Service Industry

  • Importance: Focuses on preventing the spread of foodborne illnesses and ensuring staff can handle the physical demands of their roles.
  • Common Tests: Health certificates indicating freedom from contagious diseases, basic physical exams, and, in some cases, hepatitis tests.

6. Transportation and Logistics

  • Importance: Ensures that drivers and operators are free from conditions that could impair their ability to safely operate vehicles and machinery.
  • Common Tests: Vision and hearing tests, drug and alcohol screening, and physical fitness tests.

7. Education Sector

  • Importance: Primarily concerned with ensuring teachers and staff are physically and mentally capable of providing a safe learning environment.
  • Common Tests: Basic health assessments, TB tests, and mental health screenings.

8. Financial Sector

  • Importance: Though physically less demanding, the focus is on managing stress and ensuring mental well-being due to the high-pressure environment.
  • Common Tests: Mental health assessments and ergonomic assessments.

Types of employment Health Checks

employment health screenings can vary widely depending on the nature of the job, the working environment, and specific company policies. Here’s a closer look at the common types of health checks conducted in India.

General Physical Examination

This examination forms the core of employment health checks, assessing the overall physical health of a candidate. It typically includes measurements of height, weight, blood pressure, and heart rate, alongside a series of blood tests to rule out any general health concerns.

Specific Tests Based on Job Requirements

Different job roles may require specialized health assessments to ensure candidates are fit for specific duties.

  • Vision and Hearing Tests: Essential for roles requiring acute sensory functions, such as drivers, pilots, and manufacturing workers.
  • Respiratory Function Tests: Crucial for positions exposed to hazardous materials or in high-altitude locations.
  • Musculoskeletal Assessments: Important for physically demanding roles to prevent workplace injuries.
Test TypePurposeJob Examples
Vision and Hearing TestsAssess visual and auditory capabilitiesDrivers, Pilots, Assembly Line Workers
Respiratory Function TestsEvaluate lung function and breathing capacityChemical Handlers, Miners
Musculoskeletal AssessmentsDetermine strength and flexibility to prevent injuriesConstruction Workers, Warehouse Staff

1. Physical Fitness Tests

  • Purpose: To assess the physical capability of an individual to perform job-specific tasks, especially in physically demanding roles.
  • Components: May include strength tests, flexibility assessments, stamina and endurance tests, and cardiovascular fitness assessments.

2. Vision Tests

  • Purpose: To ensure that individuals have adequate visual acuity and color vision for their job role, which is crucial in almost all industries, especially those involving machinery operation or detailed work.
  • Components: Snellen chart tests for distance vision, near vision assessment, colour blindness tests, and peripheral vision tests.

3. Hearing Tests

  • Purpose: To determine if an individual has hearing loss that could affect their ability to communicate or work safely, particularly important in construction, manufacturing, and transportation.
  • Components: Audiometric tests that measure the ability to hear tones of varying frequencies and volumes.

4. Respiratory Function Tests (Spirometry)

  • Purpose: To assess lung function and identify respiratory problems, essential for jobs in environments with exposure to dust, chemicals, or other irritants.
  • Components: Measures the volume and speed of air breathed in and out, indicating lung health and capacity.

5. Drug Screening

  • Purpose: To ensure a safe and productive work environment by identifying individuals who may be under the influence of drugs or alcohol.
  • Components: Urine, blood, or hair tests that detect the presence of alcohol or illegal substances.

6. Ergonomic Risk Assessments

  • Purpose: To evaluate the potential risk of musculoskeletal disorders due to repetitive tasks, poor posture, or improper workstation setup, particularly in office or IT jobs.
  • Components: Analysis of workstation design, job tasks, and employee interactions to identify risk factors for ergonomic injuries.

7. Mental Health Assessments

  • Purpose: To identify potential mental health issues that could affect an individual’s ability to perform their job or that may need accommodation.
  • Components: Questionnaires or interviews that screen for stress, anxiety, depression, and other mental health conditions.

8. Immunization and Infectious Disease Screening

  • Purpose: Critical in healthcare and food handling jobs to prevent the spread of infectious diseases.
  • Components: Verification of vaccinations (e.g., Hepatitis B, TB) and tests for infectious diseases depending on the specific job requirements.

9. Substance Abuse Screening

  • Purpose: Identifies individuals who may have substance abuse issues, crucial for roles that require high levels of concentration and responsibility, such as driving or operating heavy machinery.
  • Components: Typically involves urine tests to screen for drugs like cannabis, opioids, and amphetamines, as well as alcohol.

10. Basic Health Examinations

  • Purpose: Provides a general overview of an individual’s health status, useful across all industries.
  • Components: Blood pressure measurement, BMI calculation, basic blood tests (to check for conditions like diabetes or high cholesterol), and a review of medical history.

Understanding the Legal and Ethical Considerations

Navigating the complex terrain of legal and ethical considerations is paramount for companies implementing employmee health screenings.

Privacy and Consent

Candidates’ health information is sensitive and must be handled with the utmost care. Employers are obligated to ensure that consent is obtained before conducting any health assessments and that all data collected is kept confidential, in line with the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011.

Discrimination and Fair Employment Practices

The Equal Remuneration Act, 1976, and the Rights of Persons with Disabilities Act, 2016, highlight the importance of fair employment practices in India. Organizations must ensure that health screenings are not used as a basis for unjust discrimination against candidates, particularly those with disabilities or chronic health conditions that do not impede job performance.

The Process of Conducting Employee Health Checks

Implementing a standardized process for health screenings is crucial for fairness and efficiency.

Steps for Employers

  1. Determine the Scope: Identify which health checks are necessary based on job requirements.
  2. Choose a Certified Medical Provider: Collaborate with accredited healthcare facilities or in-house medical staff.
  3. Inform and Obtain Consent from Candidates: Clearly communicate the purpose and scope of the health checks, ensuring candidates understand and agree to the process.
  4. Review and Act on the Results: Analyze the health reports in the context of job requirements, making informed decisions.

What Candidates Can Expect

Candidates should be prepared for the following:

  1. Detailed Information about the Process: Employers should provide clear instructions on what tests will be conducted and why.
  2. Privacy and Confidentiality: Assurance that their health data will be protected.
  3. Fair Treatment: An understanding that their employment prospects will not be unfairly compromised.

Interpreting Health Check Results

Making Informed Employment Decisions

Employers must use the results to assess whether a candidate can safely and effectively perform the duties of the job. It’s crucial to consider accommodations that could enable a candidate with health issues to work effectively.

Handling Sensitive Health Information

Employers should establish protocols for securely managing health data, ensuring that only authorized personnel have access and that all information is stored in compliance with privacy laws.

Best Practices for Employers and HR Professionals

Creating a positive and compliant employment health check process involves several best practices:

  • Ensure Transparency: Be open about what the health check entails and how the information will be used.
  • Promote Non-Discrimination: Implement checks in a way that does not disadvantage any candidate unfairly.
  • Regularly Review and Update Health Check Policies: Ensure practices are in line with current laws and medical standards.

Incorporating these elements into the guide offers a comprehensive understanding of employment health checks in India, tailored for both employers and job seekers to navigate this critical aspect of the employment process effectively.

Regular Employee Health Checks

The Importance and Need For Regular Employee Health Screenings

Elevating Employee Productivity

Productive employees are the backbone of any successful business, ensuring that it meets market demands efficiently and remains competitive. Health screenings play a pivotal role in maintaining this productivity by enabling employees to monitor their health and preemptively address potential issues. Investing in health checkup packages for employees is, in essence, investing in the company’s vitality and sustainability.

Minimizing Absenteeism

Regular health assessments can significantly reduce employee absenteeism, a challenge that disrupts business processes and affects the bottom line. By identifying and treating health issues early, employees are less likely to require extended periods off work, ensuring that your business operations run smoothly without unnecessary interruptions.

Early Detection of Health Issues

The early detection of serious health conditions through routine screenings can lead to quicker and more effective treatments, benefiting both the employee and the employer. Early intervention not only saves lives but also contributes to a faster return to work, minimizing the impact on productivity.

Holistic Benefits to Employers and Employees

For Employers:

Financial Advantages

Investing in employee health screenings brings substantial financial benefits. By reducing the prevalence of absenteeism and long-term health issues within the workforce, companies can save on costs related to sick leave and health care. Furthermore, healthy employees tend to be more engaged and productive, contributing positively to the company’s revenue.

Cultural Impact

A commitment to health screenings demonstrates to current and prospective employees that their well-being is a priority. This not only aids in employee retention but also enhances the company’s reputation as a desirable place to work, attracting top talent in a competitive job market.

For Employees:

Peace of Mind

Knowing one’s health status can alleviate anxiety and provide peace of mind, which is crucial for mental well-being. Regular screenings offer reassurance to employees, allowing them to address health concerns proactively.

Lifestyle Adjustments

Health screenings often serve as a wake-up call for individuals to reevaluate their lifestyle choices. Whether it’s adopting a healthier diet, increasing physical activity, or quitting smoking, these adjustments can have a profound impact on one’s overall health and quality of life.

Types of Continuous Employee Health Screenings

Health screenings range from basic assessments to comprehensive checks, including executive health evaluations, lifestyle assessments, and health monitoring for occupational risks. Tailoring these screenings to the needs of your workforce can address specific health concerns and occupational hazards, ensuring a healthier, more productive team.

Industry-Specific Health Screenings

Technology and Office Environments

  • Ergonomic Risk Assessments: To prevent musculoskeletal disorders resulting from poor ergonomics, including back pain and carpal tunnel syndrome.
  • Vision and Eye Strain Screenings: Regular checks to address issues arising from prolonged computer use.
  • Mental Health Evaluations: Focusing on stress, anxiety, and depression, which are prevalent in high-pressure office settings.

Manufacturing and Construction

  • Hearing Tests: To monitor the impact of noise exposure and prevent occupational hearing loss.
  • Respiratory Screenings: Essential for workers exposed to dust, chemicals, and other inhalants that may lead to respiratory issues.
  • Musculoskeletal Screenings: To detect early signs of strain or injury due to heavy lifting and repetitive motions.

Healthcare Sector

  • Infectious Disease Screenings: Regular checks for diseases that healthcare workers may be exposed to, including TB, Hepatitis, and HIV.
  • Stress and Fatigue Assessments: Given the high-stress nature of healthcare work, focusing on mental well-being is crucial.
  • Immunization Status: Ensuring that all healthcare workers are up-to-date with necessary vaccinations to protect themselves and their patients.

Education Sector

  • Voice Care Screenings: For educators who use their voice extensively, checks to prevent strain and loss.
  • Psychological Well-being Assessments: To manage stress and burnout common among educators.
  • Ergonomic and Posture Assessments: Given the static nature of much educational work, ensuring a healthy working environment is key.

Hospitality and Retail

  • Foot and Leg Screenings: For workers who stand for long periods, assessments to prevent varicose veins and joint issues.
  • Skin Checks: For chefs, kitchen staff, and others exposed to burns and skin irritants.
  • Hydration and Nutritional Assessments: Ensuring workers maintain adequate hydration and nutrition during long shifts.

Agricultural and Farming

  • Pesticide Exposure Assessments: Monitoring exposure levels to pesticides and providing education on protective measures.
  • Skin Cancer Screenings: Due to prolonged exposure to sunlight, regular dermatological checks are advised.
  • Respiratory Health Checks: Assessing lung function for those exposed to dust, animal dander, and other agricultural respiratory hazards.

Transportation and Logistics

  • Cardiovascular Health: Regular checks for drivers who spend long hours sitting and may be prone to heart disease.
  • Sleep Apnea Screenings: Identifying risks for sleep apnea, which can significantly impact drivers’ alertness and safety.
  • Stress Evaluations: Addressing the high-stress levels associated with tight schedules and the responsibility of transporting goods safely.

Energy and Utilities

  • Hearing Protection Programs: For employees exposed to loud machinery or work in power generation facilities.
  • Heat Stress Assessments: Monitoring signs of heat exhaustion or stroke for those working in outdoor or high-temperature environments.
  • Chemical Exposure Screenings: Regular monitoring for those exposed to hazardous chemicals, including blood and urine tests.

Finance and Insurance

  • Ergonomic Assessments: Tailored to office workers spending prolonged periods at desks, focusing on preventing carpal tunnel syndrome and other repetitive strain injuries.
  • Stress and Anxiety Management: Implementing programs to address the high-pressure nature of financial decision-making and customer service roles.
  • Vision Screenings: Due to extensive computer use, ensuring employees’ eye health is maintained.

Food Service and Culinary Arts

  • Burn and Cut Risk Evaluations: Offering first aid training and preventive measures for common kitchen injuries.
  • Food Allergy and Safety Training: Ensuring employees are aware of food allergens and proper food handling to prevent cross-contamination.
  • Stress Management Programs: Considering the fast-paced and high-pressure environment of culinary settings.

Mining and Resources

  • Pulmonary Function Tests: For workers exposed to dust and chemicals in mines, assessing lung health regularly.
  • Hearing Conservation Programs: Due to exposure to high decibel levels in mining operations.
  • Ergonomic and Musculoskeletal Assessments: Focusing on preventing injuries related to heavy lifting and equipment operation.

Arts and Entertainment

  • Vocal Health Screenings: For performers who use their voice extensively, ensuring vocal cords are not strained.
  • Hearing Tests: For those exposed to loud music or sound effects, particularly in live performance settings.
  • Mental Health Support: Addressing the pressures of performance, irregular work hours, and public scrutiny.

Legal and Professional Services

  • Stress and Burnout Prevention: Tailoring programs to address the high-stress nature of legal work and client management.
  • Posture and Ergonomic Assessments: For long hours spent at desks, in courtrooms, or in meetings.
  • Mental Wellness Checks: Providing support for mental health, including anxiety and depression, common in high-stakes environments.

Implementation Strategies

Implementing industry-specific health screenings effectively requires a strategic approach that includes:

  1. Engagement and Education: Actively engaging with employees about the importance of health screenings and how they are tailored to their specific industry risks.
  2. Accessibility and Convenience: Making screenings easily accessible, possibly on-site, to encourage maximum participation.
  3. Continuous Improvement: Regularly reviewing and updating screening programs to adapt to new health insights, technological advancements, and changes in work environments.

NABL Compliant Health Checks by AuthBridge

Boasting a comprehensive network that spans all 28 states and 8 Union Territories, AuthBridge’s operations extend to over 4000 cities throughout India. Our checks are meticulously compliant with the National Accreditation Board for Testing and Calibration Laboratories (NABL) standards, ensuring an unparalleled accuracy rate of nearly 100% and a discrepancy rate of less than one per cent in test results.

Experience the convenience of integrating both diagnostics and background verification checks on a unified platform. We offer a diverse range of customizable packages to suit your specific requirements, alongside the flexibility to create tailored drug test packages that align with your business needs. Receive your test results directly on the AuthBridge platform dashboard within 24 hours, with the assurance that your data remains secure and in full compliance with all applicable regulations.

About AuthBridge

With over 18 years of experience in the industry, AuthBridge has been at the forefront of creating databases, conducting data mining and live scraping of data, and building algorithms to enable instant searches to perform background checks without compromising on data security. AuthBridge is trusted by over 2,000 clients in 140 countries for their background check needs. Our database contains over 1 billion proprietary data records for conducting background checks. AuthBridge conducts an impressive volume of 15 million background checks every month.

By Abhinandan, ago
ITR-blog

Common Mistakes to Avoid When Filing Your Income Tax Return (ITR)

Filing your Income Tax Return (ITR) can often feel like navigating a maze of rules and regulations. However, making mistakes on your tax return or any compliance oversight can lead to penalties, delays, or even an audit by the tax authorities. Many do-it-yourself tax filers make mistakes in their returns, leading to notices from the tax department.

In this blog, we have collated some common mistakes you should avoid when filing your income tax returns. Avoiding these mistakes and double-checking your return before submission can ensure a smooth tax filing process. 

Let’s discuss further:

  • Not Linking Your PAN to Aadhaar Card: One common mistake taxpayers make is failing to link their Permanent Account Number (PAN) to their Aadhaar card. The government of India has made it mandatory to link PAN with Aadhaar to file ITR and complete various financial transactions. Failure to do so may result in penalties imposed by the Income Tax and difficulties in completing financial transactions. Linking PAN with Aadhaar helps verify your identity and facilitates faster processing of tax refunds. To link your PAN with Aadhaar, you can visit the Income Tax Department’s official website or use other designated methods provided by the government. Ensure that your personal information matches across both documents to avoid any discrepancies.


  • Incorrect Personal Information/Bank Details

One of the most basic yet crucial mistakes is entering incorrect personal details such as name, PAN Card (Permanent Account Number), address, or bank details. Double-check all personal information before submitting your return to ensure accuracy. Similarly, providing incorrect bank details for tax refunds can lead to delays or even non-receipt of refunds. Ensure all your details are accurate and up-to-date.

  • Mismatch in Form Selection 

Taxpayers often make the mistake of selecting the wrong ITR form for their income sources. Each form is designed for specific types of income, so ensure you choose the appropriate form based on your income sources to avoid discrepancies.


  • Not Disclosing Other Income Sources or Exemption Income

Failing to disclose all sources of income is a common mistake. Whether it’s income from salary, rental properties, investments, or freelance work, ensure you report all income accurately to avoid penalties for underreporting. Also, remember that income such as dividends from certain investments or interest earned on tax-free bonds may be exempt from tax but still needs to be reported in your ITR. Ensure you include all exempt income to avoid discrepancies.


  • Ignoring TDS Details

Tax Deducted at Source (TDS) details must be correctly reported in your ITR. Ensure that you include all TDS deductions from your employers, banks, or any other deductors. Cross-check the details with your Form 26AS to avoid any discrepancies.


  • Not Reconciling Form 26AS

Form 26AS is a consolidated statement that contains details of tax deducted on your behalf and tax deposited by you. Failure to reconcile the details in Form 26AS with your ITR can lead to inconsistencies and potential notices from the tax department.


  • Forgetting to Claim Deductions

Tax deductions can significantly reduce your taxable income, but many taxpayers forget to claim them. Take advantage of Section 80C, 80D, 80G, etc. deductions, and keep all necessary documents handy to support your claims.


  • Not Filing Within the Deadline

Missing the filing deadline for your ITR can result in penalties and interest charges. To avoid such consequences, file your return on time, preferably well before the due date. After filing your return, stay vigilant for any tax notices or communications from the tax department. Ignoring or delaying response to such notices can lead to further complications.

For the latest updates on ITR filing deadlines and other important announcements, please visit the official Income Tax e-Filing portal. Check the portal regularly for any updates regarding filing deadlines and compliance requirements.

  • Choosing Tax Slabs – Old vs New Regime: One significant decision taxpayers face is choosing between the old and new tax regimes. Each regime comes with its own tax slabs and deductions, making it crucial to assess which one aligns better with your financial situation.  Under the old tax regime, taxpayers can avail of various deductions and exemptions, such as Section 80C (investment in specified instruments), Section 80D (health insurance premium), and others. Tax slabs are progressive, with different rates applicable to different income brackets. 

The new tax regime offers reduced tax rates but eliminates most deductions and exemptions available under the old regime. Tax slabs are simplified, with lower rates applicable across income brackets.

Here’s a comparison to help you make an informed decision:

Income BracketOld Tax Regime (%)New Tax Regime (%)
Up to ₹2.5 lakhsNilNil
₹2.5 lakhs to ₹5 lakhs5%5%
₹5 lakhs to ₹7.5 lakhs20%10%
₹7.5 lakhs to ₹10 lakhs20%15%
₹10 lakhs to ₹12.5 lakhs30%20%
₹12.5 lakhs to ₹15 lakhs30%25%
Above ₹15 lakhs30%30%

Tax Deductions Available in ITR

Here are some common deductions you can avail of while filing your Income Tax Return (ITR):

DeductionApplicability
Section 80CInvestment in specified instruments such as PPF, EPF, ELSS, etc.
Section 80DPremium paid towards health insurance policies
Section 80GDonations to specified charitable institutions
Section 24(b)Interest paid on home loan
Section 80EInterest on education loan
Section 80TTAInterest on savings account
Section 80CCD(1B)Additional deduction for investment in NPS beyond Section 80C limit

These deductions can significantly reduce your taxable income, lowering your tax liability. Explore all available deductions and claim those applicable to your financial situation.

Ensuring a smooth tax filing experience isn’t just about ticking boxes—it’s about safeguarding financial integrity. Your vigilance in avoiding common mistakes is the cornerstone of a stress-free tax season. 

For businesses, integrating standardised practices and innovative tech measures like the ITR verification API is the key to optimising efficiency, ensuring accurate filings, and maintaining compliance with confidence.

Benefits of ITR Verification API to Businesses

Overall, the ITR verification API offers numerous benefits to businesses and companies, including time savings, accuracy, integration capabilities, cost savings, compliance, security, scalability, and enhanced experience. It makes the tax filing process more efficient and streamlined. 

  • Time-saving for Bulk Verification: For businesses and companies with multiple employees or entities, verifying individual tax returns manually can be time-consuming. The ITR verification API automates this process, saving valuable time for tax professionals and HR personnel who would otherwise have to verify each return manually. Businesses can verify tax returns in bulk and process a large volume of returns quickly and efficiently. This is especially beneficial for companies with a large workforce or multiple subsidiaries, where verifying individual returns manually would be impractical.

  • Accuracy: Manual verification of tax returns can be prone to errors, leading to discrepancies and potential penalties. By automating the verification process, the API ensures greater accuracy and consistency in verifying returns, reducing the risk of errors and ensuring compliance with tax regulations.
  • Compliance & Data Security: Ensuring compliance with tax regulations is crucial for businesses and companies to avoid penalties and legal issues. The ITR verification API helps businesses stay compliant by providing a standardised and transparent verification process, reducing the risk of non-compliance and associated consequences. The API employs robust security measures to protect sensitive information, ensuring data privacy and safeguarding against unauthorised access and data breaches.

If you are unsure about any aspect of your tax return, consider seeking professional advice to ensure compliance with tax laws and regulations.

By Shivangi, ago
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Revolutionizing Insurance Verification with Pre-Issuance Verification Calls

Pre-issuance verification Call (PIVC) represent a cornerstone in India’s insurance sector, primarily serving as a due diligence process to verify customer information before finalizing insurance agreements. This verification step is pivotal in identifying and mitigating risks associated with false claims and information discrepancies, ensuring that only genuine policies are issued. By directly engaging with customers through calls, insurers are able to clarify and confirm the details provided, ensuring the accuracy of critical information which forms the foundation of the insurance contract.

The enhanced customer verification process facilitated by PIVC not only aids in reducing the likelihood of fraud but also significantly improves the quality of customer data. This is crucial for insurance companies as it directly impacts their risk assessment models and policy pricing strategies, leading to more tailored and competitive insurance offerings for the consumer market.

What is a Pre-Issuance Verification Call?

A Pre-Issuance Verification Call (PIVC) is a crucial step in the insurance policy issuance process where the representatives/insurance agent contacts the prospective policyholder to verify the accuracy of information exchanged during the sales process. This call serves as a quality control measure, ensuring that the policy matches the customer’s expectations and needs and that there has been no miscommunication or misunderstanding of the policy terms, benefits, and conditions.

The key objectives of a PIVC include:

  • Verifying the information provided by insurance agents or brokers to the customer.
  • Ensuring the customer understands and agrees with the policy terms and conditions.
  • Confirming the policy aligns with the customer’s insurance needs and expectations.

Why is a Pre-Issuance Verification Call Required?

The necessity of PIVC arises from several critical industry challenges:

  • Avoidance of Miscommunication: Misinterpretations or misunderstandings about policy terms can lead to customer dissatisfaction or disputes.
  • Prevention of Pressure Selling: It curtails the practice of selling policies through undue pressure, which may not align with the customer’s needs.
  • Legal and Compliance Safeguards: PIVC helps in mitigating legal disputes and compliance issues arising from information asymmetry or misrepresentation.

Business implications of lapses in these areas include regulatory fines, loss of customer trust, reputational damage, and increased administrative costs due to disputes—all of which negatively impact the insurer’s bottom line and market standing.

Evolution of PIVC with Technology

The evolution of PIVC in India’s insurance sector has been markedly influenced by advancements in technology. Initially, PIVC processes were largely manual, involving significant human effort and time, which sometimes led to extended turnaround times for policy issuance. However, with the introduction of automated PIVC solutions, there has been a paradigm shift in how customer verifications are conducted.

Technological innovations, such as AI-driven analytics, voice recognition software, and automated dialling systems, have streamlined the PIVC process, making it more efficient and scalable. These tools not only expedite the verification process but also enhance its accuracy by minimizing human error. Moreover, the integration of data analytics enables insurers to glean insights from PIVC interactions, further refining their customer engagement strategies and fraud detection capabilities.

Automated Solutions for PIVC

Leveraging Technology to Streamline PIVC Processes

The advent of automated solutions in the realm of Pre-Issuance Verification Calls (PIVC) has marked a significant milestone in India’s insurance sector, transforming the landscape of customer verification. These technological advancements enable insurers to automate and optimize the PIVC process, reducing manual efforts and improving operational efficiency.

Key technologies driving this transformation include artificial intelligence (AI), machine learning algorithms, and robotic process automation (RPA). AI and machine learning are particularly effective in analyzing customer responses and identifying patterns that may indicate fraudulent activity. RPA, on the other hand, automates repetitive tasks such as dialling numbers and documenting verification outcomes, thereby freeing up human agents to handle more complex cases or exceptions.

These automated solutions are not just about efficiency; they also play a crucial role in enhancing the customer experience. By speeding up the verification process, they reduce the waiting time for policy issuance, thereby meeting customer expectations for swift and hassle-free service. Moreover, automated systems can operate 24/7, providing flexibility for customers to undergo the PIVC process at their convenience.

The Impact of Automation on PIVC Turnaround Time (TAT)

One of the most tangible benefits of introducing automated solutions to the PIVC process is the significant reduction in turnaround time (TAT). Traditional, manually driven PIVC processes could extend the policy issuance timeline, as they were dependent on the availability of human agents and customers to connect over calls. However, with automation, the process has become more streamlined and efficient.

The automation of the PIVC process not only accelerates policy issuance but also enhances the accuracy of customer verifications. By minimizing human intervention, the likelihood of errors is reduced, leading to more reliable and consistent verification outcomes. Additionally, the ability to conduct PIVC at scale means insurers can handle a larger volume of applications without compromising on quality or speed, thereby driving growth and customer satisfaction.

Cost-Benefits of Using a PIVC Solution

  1. Operational Efficiency and Cost Savings: The adoption of automated PIVC solutions dramatically enhances operational efficiency. By automating the initial stages of customer verification, insurance companies can allocate human resources to more complex tasks, reducing the manpower cost significantly. Moreover, automated solutions minimize the need for repetitive manual calls, directly translating to savings in terms of time and operational expenses. For example, transitioning from manual verification processes, which might cost INR 50 to 100 per call, to automated systems can reduce costs by a substantial margin.
  2. Improved Turnaround Time (TAT): Automated PIVC solutions can significantly shorten the turnaround time for policy issuance. This efficiency not only improves customer satisfaction by delivering a faster service but also allows insurance companies to handle a larger volume of policies within the same timeframe, potentially increasing revenue.
  3. Reduction in Fraud and Related Costs: PIVC plays a crucial role in fraud detection by verifying customer information before policy issuance. By identifying fraudulent activities early, insurance companies can avoid the costs associated with processing false claims and the potential legal fees stemming from such disputes.

Impact of Policy Misselling on Brand Reputation

  1. Eroding Customer Trust: Misselling of insurance policies, where customers are sold policies that do not align with their needs or are misled about policy terms, can severely erode trust in the insurance brand. Once trust is compromised, regaining customer confidence can be a long and challenging process.
  2. Regulatory Penalties and Legal Repercussions: Misselling not only affects customer relationships but also puts the insurance company at risk of regulatory penalties and legal actions. These can lead to financial losses and damage the brand’s standing in the market.
  3. Reputational Damage: In the age of social media and online reviews, negative experiences spread quickly. Instances of misselling can damage the reputation of an insurance brand, affecting its ability to attract new customers and retain existing ones.

Utilizing PIVC to Combat Misselling: A robust PIVC process ensures that customers fully understand the policy they are purchasing, including the terms, benefits, and conditions. This direct engagement helps in clarifying any misconceptions and verifying that the policy matches the customer’s needs, significantly reducing the chances of misselling. By prioritizing customer understanding and consent through PIVC, insurance companies can safeguard their reputation and reinforce their commitment to transparency and ethical sales practices.

Building Trust and Transparency with Customers

PIVC plays a pivotal role in building trust and transparency between insurers and customers. By engaging in direct communication, insurers can clarify any doubts or concerns customers may have about the policy or the verification process itself. This open line of communication fosters a sense of trust and reassurance among customers, making them more likely to view the insurer as a reliable and transparent partner.

Moreover, the use of automated solutions in PIVC enhances transparency by providing customers with clear, consistent information and updates throughout the verification process. Customers appreciate the efficiency and professionalism of automated calls, which furthOverview of Successful PIVC Implementations

AuthBridge’s PIVC Solution

The introduction of AuthBridge’s automated PIVC solution has marked a significant evolution in the verification process within the insurance industry. This solution leverages advanced technologies such as 

  1. Artificial Intelligence 
  2. Machine Learning
  3. automated speech recognition (AI/ML and Speech-to-Text technologies) 

to streamline and expedite the verification process, thereby addressing key challenges such as high TAT and operational inefficiencies.

One of the most compelling outcomes of implementing AuthBridge’s automated PIVC solution is the drastic reduction in TAT for policy issuance. 

By automating calls and utilizing AI to analyze customer responses, AuthBridge has successfully reduced the PIVC TAT by up to 80%, a milestone that highlights the potential of technology to transform traditional processes. This efficiency not only benefits the insurers by enabling them to serve more customers but also significantly enhances the customer experience by minimizing waiting times.

Furthermore, the accuracy and consistency of verifications have improved, thanks to the minimization of human error. This improvement in data quality and reliability is crucial for insurers, as it directly impacts risk assessment and fraud prevention efforts.

The PIVC solution from AuthBridge, ebodies the following capabilities:

  1. Customizable Data Collection Journey
  2. Multi-channel PIVC Initiation
  3. Real-time Customer Verification
  4. On-Call Policy Detail Check and Consent Capture
  5. Customer Consent Validation

Predictions for the Evolution of Verification Processes

The integration of more sophisticated AI and machine learning models will likely make PIVC processes even more efficient and accurate. These technologies will enhance the ability to detect fraud by analyzing voice cues and sentiment, thereby providing an additional layer of security and reliability.

Emerging Technologies and Their Potential Impact

Emerging technologies such as voice biometrics and natural language processing (NLP) are expected to further refine PIVC processes. Voice biometrics, for example, can add a layer of security by verifying the identity of the customer based on their unique voice patterns. Meanwhile, NLP can improve the customer experience by enabling more natural and engaging interactions during the verification call.

As these technologies mature and become more integrated into PIVC solutions, we can expect to see not only improvements in efficiency and security but also a shift towards more customer-centric verification processes. This will likely lead to a significant transformation in how insurance policies are issued and managed, with a focus on convenience, security, and trust.

Business Impact of Automated PIVC:

  • Conversion Rates: Initial reach-out success can see improvements, with automated solutions reducing the need for rescheduling.
  • Operational Efficiency: With the potential to cut TAT by over 20%, companies can see a direct impact on customer satisfaction and operational cost savings.
  • Cost Savings: Transitioning from manual calls to automated solutions can reduce per-call costs significantly, from direct manpower expenses of INR 50 to 100, enhancing profitability.
  • Compliance and Legal Security: In light of stringent regulations, the ability to establish secure audit trails with automated PIVC solutions minimizes the risk of hefty fines and legal disputes, safeguarding against liabilities that can arise from mis-selling allegations.

Conclusion

The integration of PIVC in India’s insurance sector highlights the industry’s commitment to leveraging technology to enhance customer verification processes. Automated solutions like AuthBridge’s PIVC solution are leading the way in reducing TAT, improving accuracy, and delivering a better customer experience. As technology continues to evolve, so too will the capabilities and impact of PIVC, promising a future where insurance verifications are more efficient, secure, and customer-friendly.

The future outlook for PIVC technologies is bright, with emerging technologies poised to offer even more significant improvements in the insurance verification process. As these innovations are adopted and integrated, the insurance sector in India and beyond can look forward to enhanced operational efficiency, stronger fraud prevention measures, and an overall improvement in customer satisfaction and trust.

By Abhinandan, ago
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Questions to ask when choosing a TPRM and due diligence vendor

In today’s intricate business landscape, third-party risk management (TPRM) and due diligence have become paramount for enterprises seeking to safeguard their operations, reputation, and compliance. Businesses rely on numerous third parties to ensure seamless operations, increase profitability, and achieve a faster go-to-market. Third parties such as suppliers, dealers, distributors, vendors, and merchants play an integral part in managing different supply chain functions, overcoming the demand-supply complexities, filling the gaps for smoother operations, and expanding channels to customers.

As supply chains become more complex and interconnected, the risks associated with vendors and suppliers multiply. To combat this, organisations are extending their due diligence efforts to mitigate risks related to third-party dependencies, geopolitical instability, environmental sustainability, and other factors that could disrupt their operations. With a robust due diligence solution, businesses can assess unforeseen risks and vulnerabilities, exposing a business to reputational, regulatory, and financial risks. 

Therefore, choosing the right TPRM and due diligence is no longer optional – it is a strategic decision to assess the hidden risks at a much earlier stage and maintain the success and resilience of your business.

Why Vendor due diligence requirements are expanding?

  • Rising Cybersecurity Threats: With the proliferation of cyber threats and data breaches, organisations are under pressure to ensure that their vendors have robust cybersecurity measures in place. Vendor due diligence now often includes assessing a vendor’s cybersecurity policies, procedures, and infrastructure to mitigate the risk of data breaches and cyberattacks.

  • Regulatory Compliance: Regulatory bodies are becoming increasingly stringent in their requirements for due diligence. This is particularly true in industries such as finance, healthcare, and technology, where there are significant risks related to data security, financial integrity, and regulatory compliance. Regulations such as GDPR, HIPAA, SOX, and various anti-money laundering (AML) laws necessitate thorough due diligence processes to ensure vendors comply with legal requirements.

  • Increased Outsourcing: Many organisations outsource their operations to third-party vendors to reduce costs and focus on core competencies. With this increased reliance on vendors, there’s a greater need to thoroughly vet and monitor them to ensure they meet the organisation’s standards and requirements.

  • Protecting Reputation and Brand: Organizations recognise that their reputation and brand can suffer significant damage if a vendor is involved in unethical practices, data breaches, or other scandals. Conducting thorough due diligence helps mitigate these risks by identifying potential issues before they escalate.

  • Globalisation: With businesses operating on a more global scale, vendor due diligence must account for differences in laws, regulations, and cultural practices across different regions. This complicates the due diligence as organisations must comply with various international standards and regulations.

  • Financial Stability: Assessing third parties’ financial stability has become increasingly important, especially in uncertain economic times. Organisations want to ensure that their vendors have the financial strength to fulfil their contractual obligations and avoid disruptions to their operations.
  • Focus on Ethical and Social Responsibility: Organizations are under increasing pressure to ensure their vendors adhere to ethical and socially responsible practices. This includes labour practices, environmental impact, diversity and inclusion policies, and adherence to human rights standards.

How does third-party due diligence make a difference?

Third-party due diligence involves implementing checks and balances within your new vendors, suppliers, or third-party onboarding journeys to mitigate risks. This process usually involves reviewing the onboarding contract, third-party completed assessments, external intelligence, and continuous monitoring to identify and prevent risks proactively. 

All of this is weighed against your organisation’s level of risk tolerance.

End-to-end visibility throughout the Third-Party Onboarding Lifecycle

So, before onboarding a TPRM and due diligence vendor, conducting thorough research and asking the right questions is essential.

What type of questions across what categories you should consider?

In this comprehensive guide, we’ll explore the key inquiries to consider when selecting a TPRM and due diligence vendor.

Understanding Your Needs

  • What are your specific risk management and due diligence requirements?

Define your organisation’s risk appetite, compliance obligations, and business objectives to identify the scope and priorities for TPRM and due diligence efforts.


  • Which industries do you operate in, and what are the associated regulatory challenges?

Different industries face unique regulatory landscapes and compliance demands. Ensure your vendor understands your industry’s nuances to deliver tailored solutions. For example, a financial institution may prioritise rigorous financial checks to ensure regulatory compliance and mitigate financial risks. In contrast, a technology company may prioritise cybersecurity assessments due to the sensitive nature of the data involved. Manufacturing and e-commerce companies will emphasise criminal and court record checks more. 



  • What core areas do you want your third-party risk management solutions provider to conduct due diligence efficiently to meet your needs? Does your vendor provide comprehensive verification?

When considering a vendor to conduct due diligence efficiently, there are several core areas you need to prioritise to ensure your due diligence needs are met comprehensively. These areas include:

  • Corporate Identity Checks: Authenticity of the corporate identity of third-party/business partner to establish trust and reliability in their services.
  • Financial Standing: Assessing the financial stability and performance to gauge third parties’ capacity to fulfil obligations and sustain long-term partnerships.
  • Criminal Checks: Conduct checks on criminal watchlists to mitigate risks associated with a history of unlawful activities of third parties.
  • Court Records Checks: Reviewing court records data to discover past legal issues or disputes involving the vendor, offering valuable context for decision-making.

  • Compliance Assessment Checks: Ensuring compliance with relevant regulations and industry standards to mitigate legal and reputational risks.
  • Reputational Checks: Evaluating a company’s reputation within the industry and among previous clients helps gauge its credibility and track record of delivering quality services.

Before selecting a due diligence solution provider, businesses must establish their priorities to ensure that their specific needs are met effectively. Knowing priorities is essential for the following reasons:

  • Tailored Due Diligence Approach: Different businesses have varying risk tolerances and compliance requirements. As discussed above, understanding your needs help you get tailored support and ensures all clients benefit from comprehensive verification services. It demonstrates the vendor’s commitment to inclusivity and customer satisfaction, enhancing its appeal as a reliable partner.

  • Industry-Specific Expertise: Industries such as healthcare, finance, and energy have unique regulatory frameworks and compliance standards. A due diligence provider with industry-specific expertise can offer tailored solutions that address sector-specific risks and challenges.
  • Geographical Coverage: Businesses operating globally or engaging with international partners require due diligence providers capable of conducting checks across different jurisdictions. Assessing a provider’s global reach and access to local databases is crucial for comprehensive coverage.

Stakeholders Involvement in Vendor Selection

  • Who will be the internal stakeholders and decision-makers?

When selecting a solution vendor for your TPRM needs, assess who should be on the evaluation team and purchasing committee. The internal evaluation team and the purchasing committee can include key stakeholders such as members from procurement, finance, operations, the CFO, the COO, the risk officer, the compliance head, etc.


  • And who are the external stakeholders contributing to the vendor selection process?

External stakeholders from the vendor’s side, including their product, compliance, operations, legal teams, and support, will also actively participate in the selection process to ensure mutual alignment and compatibility.

Evaluating Vendor Capabilities

  • What is the vendor’s expertise in TPRM and due diligence?

It’s crucial to thoroughly assess a vendor’s track record, experience, and industry reputation in providing Third-Party Risk Management (TPRM) and due diligence services. 

Look for certifications, awards, market presence, and client testimonials as vital indicators of competence. Doing so ensures you partner with a trusted, reliable provider who can effectively mitigate risks and safeguard your business interests.


  • What is the due diligence process and the tech stack of the due diligence provider?

Inquire about the vendor’s approach to risk identification, analysis, and mitigation. Determine if they leverage advanced technologies, data analytics, and industry best practices to enhance the effectiveness of their processes. 

Also, assess if the vendor you choose offers online and offline verification capabilities to ensure comprehensive coverage, even in some exceptional coverage.


  • How comprehensive is the vendor’s data coverage and intelligence network?

Verify the breadth and depth of the vendor’s data sources, including global databases, regulatory repositories, and proprietary networks. Robust data coverage ensures thorough due diligence and risk monitoring capabilities.


  • Does the vendor comply with relevant regulations and industry standards?

Confirm that the vendor adheres to applicable laws, regulations (e.g., GDPR, CCPA), and industry standards (e.g., ISO 27001) governing data privacy, security, and due diligence practices.


  • How does the vendor protect sensitive information and maintain data integrity?

Inquire about the vendor’s data security protocols, encryption methods, and access controls to safeguard confidential information. Ensure they have robust measures to prevent data breaches and unauthorised access.


  • What is the continuous monitoring protocol? 

Continuous risk management calls for continuous monitoring of your third parties. Look for a due diligence solutions provider that has robust technology and processes in place for the same.

Assess key risk indicators among your third parties on an ongoing basis. Ensure your vendor offers continuous monitoring to enable early detection of any emerging issues or red flags with third parties. Whether it’s changes in financial health, operational disruptions, or unethical conduct, prompt identification allows organisations to take corrective actions before problems escalate.

Assessing Flexibility and Scalability

  • Is the solution scalable and flexible?

As your business grows and operations change, your due diligence needs will evolve. You might need to expand into high-risk regions or cater to more high-risk clients. Perhaps a due diligence task that rarely happened before—that you sometimes used to perform manually—now needs to happen at an automated scale.

The due diligence solution you use should be flexible enough to meet changing requirements. The integration capabilities and ease of plugging it into your third-party onboarding journeys to onboard more vendors, suppliers, distributors, dealers, etc, faster.

Additionally, the solution provider should have a global database or partnerships to help you verify the businesses operating internationally.


  • How customizable is the product offering?

An effective due diligence and risk management solution provider would be the one who understands your business requirements and provides a tailor-made solution. Whether they want a QR-based journey or custom approval flow to make processes efficient for them and make your business build trust among your partners.


  • How can the vendor handle diverse third-party relationships and risk scenarios?

Evaluate the vendor’s ability to address various risk factors, from financial stability and regulatory compliance to reputational risks and geopolitical considerations. Ensure they can adapt their methodologies to different industries and business contexts.


  • How is their customer support?

The true testament of a solution provider is the customer support that they can provide. Do they have dedicated customer support teams, what is the TAT, do they provide training, and channels to connect with them? 

Assess the vendor’s communication channels, reporting mechanisms, and escalation procedures to ensure transparency, accountability, and responsiveness. Effective collaboration fosters alignment and synergy between your organisation and the vendor.

Understanding Pricing Structures

  • What is the vendor’s pricing model?

Understand whether the vendor uses a subscription-based model, a pay-per-check model, or a hybrid approach. This knowledge will help you estimate ongoing costs versus one-time expenses and decide which model aligns best with your operational dynamics and volume of third-party interactions.


  • Are there any hidden costs or fees?

Inquire about setup fees, integration costs, and any other potential expenses that might not be immediately apparent. Transparency in pricing ensures you can budget accurately and avoid unexpected costs down the line.


  • What is included in the base price?

Clarify what services and checks are included in the quoted price. Understanding the inclusions will help you assess the comprehensiveness of the service against the price and identify any additional services you might need.

Determine if the vendor is willing to tailor their pricing structure based on your unique requirements or if they offer bundled services that could provide more value for your investment. In case you need to expand your due diligence efforts beyond the initial scope, understand how additional services are priced. Knowing the cost of add-ons or enhanced checks upfront will help you plan for future needs.

Selecting the right TPRM and due diligence vendor is a strategic imperative for organisations seeking to proactively manage third-party risks and uphold regulatory compliance. By asking these crucial questions and conducting thorough due diligence, one can identify a trusted partner capable of delivering tailored solutions, mitigating risks, and safeguarding your organisation’s interests.

AuthBridge - Your Trusted & Reliable Vendor for TPRM & Due Diligence Solutions

With 18+ years of market presence, 2000+ clients across 50+ industries, and 1 billion proprietary databases and cutting-edge technology, AuthBridge stands out as a trusted partner in comprehensive third-party due diligence and risk management. Whether bringing on a new third party or transitioning your entire third-party ecosystem onto a new platform, our third-party onboarding solution, OnboardX, helps you easily transform the entire process.

We offer:

  • 200+ Checks: Bouquet of individual and business verification checks
  • Upto 70% Faster TAT: Accelerate third-party onboarding and due diligence 
  • 15 Million+ Monthly Verifications: Comprehensive background checks to build trust with data



  • End-to-end visibility of each case: AuthBridge allows you to initiate the third-party onboarding process in multiple ways while having complete visibility of each case. With complete visibility of where your vendors are in their onboarding and verification journey, you stay on top of the verification turnaround time (TAT) and have a better forecast.

  • Comprehensive Reports & Proprietary Database: You get comprehensive background check reports to help identify trends and make data-driven decisions. With our more than 1 billion proprietary records database, we help you authenticate your vendors, suppliers, distributors and third parties confidently.

  • 50+ Business Verification Checks: Run multiple checks to confirm the credibility and health of your partner’s business – thus safeguarding your business from potential financial or reputational risks.

  • Both Online & Offline Verification Expertise: Our comprehensive verification includes –  a wide array of online checks, site visits to in-person checks. Apart from our online checks, businesses can stay a step ahead with our extensive field force to fast-track the due diligence process for third parties.

  • Customisable Solutions: The third-party onboarding and verification process can be customised per your company’s requirements. This accelerates the onboarding process while optimising effectiveness.

  • Multilingual Forms: Expand your reach and make the onboarding journey more comfortable for the parties with our multilingual onboarding and verification forms.

  • Smooth Integration with Leading ERPs: Integrate with leading enterprise-grade ERPs and CRMs, such as SAP, Tally, Oracle, Microsoft, and others, to maintain the integrity of operations while making them more efficient.


Third-party Repository: Create a repository of all your partners, vendors, and third parties for easy access. This will allow your team to refer to the data pool to verify and pick the best vendor for the job.

Final Thoughts

Remember, the vendor selection process is not just about ticking boxes—it’s about forging a collaborative partnership grounded in mutual trust, expertise, and shared objectives. Invest the time and effort upfront to choose wisely and reap the benefits of a resilient and compliant third-party risk management framework.

Regarding due diligence and TPRM, diligence in vendor selection pays dividends in risk mitigation and operational resilience. Choose wisely, and empower your organisation to navigate the complexities of today’s business environment with confidence and foresight.

By Shivangi, ago
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How Regtech Streamlines Compliance & Risk Management

The financial technology (Fintech) sector is brimming with innovation, transforming how we access and manage our finances. From mobile payments and peer-to-peer lending platforms to robo-advisors and blockchain-powered solutions, Fintech disrupts traditional financial services by offering faster, more convenient, and often more affordable options. However, this rapid innovation presents a unique challenge:  keeping pace with a complex and ever-evolving regulatory landscape.

Financial regulations are crucial for protecting consumers, ensuring financial stability, and preventing fraud. However, for Fintech companies, navigating these intricacies of rules and regulations can be a significant hurdle to overcome. Complying with Know Your Customer (KYC), Anti-Money Laundering (AML), and other regulations often involves manual tasks, extensive paperwork, and resource-intensive processes.

The sheer volume of regulations combined with their frequent updates can overwhelm even established Fintech companies. This burden can stifle innovation and hinder the growth of the entire sector.

Introduction To RegTech

RegTech (regulatory technology) is a rapidly growing sub-sector of Fintech that leverages cutting-edge technologies to help financial institutions comply with regulations and manage risk more effectively. By harnessing automation, data analytics, and artificial intelligence (AI), RegTech solutions offer a streamlined and efficient approach to navigating the complexities of financial regulation.

Streamlining Compliance With RegTech Solutions

The ever-growing compliance burden on Fintech can be significantly alleviated by implementing RegTech solutions. These innovative tools empower Fintech companies to automate manual tasks, simplify KYC/AML processes, and enhance regulatory reporting efficiency. Let’s delve deeper into how RegTech streamlines compliance for Fintech businesses.

Automating Manual Tasks and Reporting

A significant portion of compliance efforts in Fintech involves repetitive, manual tasks such as data entry, customer onboarding, and report generation. RegTech solutions automate these tasks using Robotic Process Automation (RPA) and machine learning algorithms. This frees up valuable time and resources for Fintech companies, allowing them to focus on core business activities and innovation.

For instance, RegTech platforms can automate the extraction of customer data from various sources during onboarding, streamlining KYC verification. Additionally, AI-powered solutions can analyze vast amounts of transactional data to identify potential anomalies and generate regulatory reports automatically, saving countless hours previously spent on manual data analysis and report preparation.

KYC/AML (Know Your Customer/Anti-Money Laundering) Simplification

KYC and AML compliance are essential for Fintech companies to prevent financial crime and protect consumers. However, traditional KYC/AML processes are often cumbersome and time-consuming. RegTech solutions offer innovative approaches to simplify these processes while maintaining compliance.

One way RegTech simplifies KYC/AML is through identity verification tools. These tools leverage facial recognition, document verification, and other biometric technologies to verify customer identities quickly and accurately. Additionally, RegTech platforms can automate customer risk assessments based on real-time data analysis, enabling a more targeted approach to AML compliance.

For example, a RegTech solution might analyze a customer’s transaction history, geographical location, and source of funds to assess their risk profile. This allows the Fintech company to focus their AML efforts on high-risk customers,  improving overall compliance efficiency.

Regulatory Change Management And Reporting Efficiency

The regulatory landscape for Fintech is constantly evolving, with new rules and updates emerging frequently. Keeping track of these changes and ensuring compliance can be a significant challenge. RegTech solutions provide valuable tools for regulatory change management and reporting efficiency.

RegTech platforms can monitor regulatory changes in real-time, alerting Fintech companies to updates that might impact their operations. Additionally, these platforms can help automate the process of adapting internal policies and procedures to comply with new regulations. This proactive approach minimizes the risk of non-compliance and ensures Fintech companies remain adaptable in a dynamic regulatory environment.

Furthermore, RegTech solutions can streamline regulatory reporting by integrating with existing systems and automating data collection. This reduces the burden of manual data gathering and report preparation, ensuring timely and accurate submission of regulatory reports to the authorities.

RegTech platforms can monitor regulatory updates, industry trends, and legislative proposals. These automated systems can flag relevant changes and provide summaries for further analysis by your compliance team. This empowers Fintech firms to stay ahead of the curve and adapt their processes proactively.

Mitigating Risks with RegTech: A Proactive Approach

The financial services industry is inherently risk-prone, and Fintech companies are no exception.  Cybersecurity threats, fraud attempts, and evolving regulatory landscapes all pose significant risks to Fintech businesses.  Fortunately, RegTech offers a powerful toolkit to mitigate these risks and foster a more secure and stable financial ecosystem. Here’s how RegTech empowers Fintech companies to proactively manage risk.

Fraud Detection and Prevention through Advanced Analytics

Fraudulent activities remain a persistent threat in the financial sector, and Fintech companies are particularly vulnerable due to their reliance on digital transactions. RegTech solutions equip these companies with advanced fraud detection and prevention capabilities.

These solutions leverage machine learning algorithms to analyze customer behaviour patterns and identify anomalies that might signify fraudulent activity.  Real-time transaction monitoring allows RegTech platforms to detect suspicious patterns and flag potential fraud attempts before they occur. Additionally, AI-powered tools can be used to analyze vast datasets and identify emerging fraud trends, enabling Fintech companies to stay ahead of evolving threats.

For example, a RegTech platform might analyze a customer’s past transactions, location data, and spending habits to create a baseline behaviour profile. Any significant deviations from this baseline, such as a sudden spike in transaction volume or a location mismatch during a purchase, could trigger a fraud alert for further investigation.

By proactively identifying and preventing fraud attempts, RegTech solutions help Fintech companies minimize financial losses and maintain customer trust.

Cybersecurity Fortification with RegTech Tools

In the fast-paced world of Fintech, staying ahead of the curve is crucial.  Regulatory landscapes are constantly evolving, and new regulations can have a significant impact on your business operations.  This is where RegTech shines – it empowers Fintech firms to not only comply with existing regulations but also proactively assess and manage potential risks associated with future regulatory changes.

What is Regulatory Risk Assessment?

Regulatory risk assessment involves identifying, analyzing, and evaluating the potential impact of regulatory changes on your Fintech business. This proactive approach allows you to:

  • Gain Early Insights: By leveraging RegTech solutions, you can analyze regulatory proposals, industry trends, and legislative updates. This provides valuable insights into potential changes that might affect your business model, products, or services.
  • Identify Potential Compliance Gaps: Regulatory risk assessment helps you identify areas where your current processes or procedures might not comply with upcoming regulations. This allows you to take proactive steps to close these gaps before they become compliance issues.
  • Prioritize Resources: Not all regulatory changes will have the same impact on your business. RegTech empowers you to prioritize resources by assessing the likelihood and potential severity of various regulatory risks.

How Can RegTech Facilitate Regulatory Risk Assessment?

RegTech solutions offer a variety of tools and functionalities for comprehensive regulatory risk assessment:

  • Regulatory Change Tracking: RegTech platforms can monitor regulatory updates, legislative proposals, and industry publications. These automated systems can flag relevant changes and provide summaries for further analysis by your compliance team.
  • Impact Analysis Tools: RegTech solutions can analyze the potential impact of regulatory changes on your business. These tools can consider factors such as your current compliance processes, technology infrastructure, and product offerings.
  • Scenario Planning and Simulations: RegTech allows you to run simulations based on different regulatory scenarios. This allows you to test the effectiveness of your existing compliance framework and identify areas that might require adjustments.

Benefits of Proactive Regulatory Risk Assessment

By proactively assessing regulatory risks, Fintech firms can gain a significant competitive advantage:

  • Enhanced Agility and Adaptability: Early identification of potential regulatory changes allows for timely adjustments to business strategies and processes, ensuring continued compliance and smooth operations.
  • Reduced Compliance Costs: Proactive efforts to address potential compliance gaps early on can minimize the need for costly last-minute adjustments or potential fines.
  • Improved Risk Management: Understanding potential regulatory risks enables a more comprehensive risk management strategy, promoting financial stability and operational resilience.

The Power of Scenario Planning

Scenario planning is a crucial element of proactive risk management.  RegTech facilitates this process by allowing you to model different regulatory scenarios and assess their potential impact on your business. This empowers you to:

  • Develop Contingency Plans: By anticipating potential regulatory changes, you can develop contingency plans to mitigate their impact. This could involve developing new technology solutions, adjusting product offerings, or revising internal policies and procedures.
  • Stress Test Your Compliance Framework: Scenario planning allows you to test the effectiveness of your existing compliance framework under simulated regulatory pressure. This identifies weaknesses and allows for proactive reinforcement.
  • Promote a Culture of Compliance: Proactive risk management fosters a culture of compliance within your organization. Employees become aware of potential risks and understand the importance of adapting to changing regulations.

RegTech’s ability to facilitate regulatory risk assessment and scenario planning empowers Fintech firms to move beyond simple compliance and embrace a proactive approach to risk management.  By anticipating future regulatory changes, Fintech companies can ensure operational resilience, mitigate potential disruptions, and seize opportunities for continued growth within the ever-evolving regulatory landscape.

About AuthBridge

With over 18 years of experience in the industry, AuthBridge has been at the forefront of creating databases, conducting data mining and live scraping of data, and building algorithms to enable instant searches to perform background checks without compromising on data security. AuthBridge is trusted by over 2,000 clients in 140 countries for their background check needs. Our database contains over 1 billion proprietary data records for conducting background checks. AuthBridge conducts an impressive volume of 15 million background checks every month.

By Abhinandan, ago
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Turning the Tables: Celebrating Women’s Impact on International Women’s Day

In a world where women have long been celebrated for their resilience, creativity, and unwavering strength, International Women’s Day 2024 marks a pivotal moment. It’s a day to honour the women who grace our lives with their presence and to spotlight their indispensable role in shaping our collective future.

As we pause to commemorate this occasion, we’ve decided to turn the tables this time and let men take centre stage.

 

Yes, you read that right!

 

In a refreshing reversal of roles, we’re putting men at the forefront to acknowledge and celebrate women’s profound impact on their professional and personal journeys.

Join us as we hear from some of the brilliant minds in our leadership, individuals who have experienced firsthand the transformative power of women in their lives.

  • Ajay Trehan, Founder & CEO, AuthBridge
  • Anil Dhar, SVP – Client Servicing & Founding Member 
  • Raviraj Singh Ghai, SVP – Operations & Founding Member 

share their stories of how women have been the driving force behind their growth, success, and conquests.

 

Watch the video here

Q-1) In a world where stereotypes often prevail, how do you think women challenge traditional norms and bring fresh perspectives?

Ajay Trehan: 

I feel women bring very different leadership styles to the table. Women tend to emphasise more collaboration in work, which brings a different kind of flavour to the business rather than the traditional authoritative style of making decisions.

Anil Dhar: 

The faith they have in themselves of doing things, doing better things, doing well in society is very different than what it used to be some 15, 20 years back.

 

Ravi Raj Singh: 

They are taking up challenges and roles that challenge the image India has built for them over the ages. But I would like to share my wife’s example. In India, we say that when a female is driving, you must be careful—this is the stereotype. But it’s the other way around. When she is driving, she is the one who is very happy and drives comfortably and confidently.

Q-2) Share a moment when a woman's perspective changed your problem-solving approach.

Ajay Trehan: 

It’s hard to identify one event! But there are so many wonderful and capable women working in AuthBridge. I see women making decisions, acting and working the same way as men would have, and, in most cases, being more decisive and engaging in leadership roles. I feel proud that we’ve given them an environment where they can nurture their ambitions and aspirations.

 

Anil Dhar:

The zeal with which they are willing to commit to a particular thing, whether it is their work at the office or it is their work at home.

 

Raviraj Singh Ghai:

Whenever I’m facing a challenge, I eat less. My face looks very anxious. That’s when I’m reminded to take long breaths and smile a lot because the outputs do not depend on the lot we do. Sometimes, we also need to have faith that the output will be right and keep on doing your effort. 

Q-3) Give a shout-out to your biggest female cheerleader

Ajay Trehan: 

I’ve been fortunate to have some wonderful women in my family, some close friends, and great colleagues. My wife Aarti and my mother have seen me through very different times of my life—happy and sad. We have had some great success, and they ensured that I never get out of the zone of humility.

 

Anil Dhar: 

I think my biggest cheerleader has been my daughter.

 

Raviraj Singh Ghai: 

One would be very difficult! My mother, my sisters and then I married my wife, who is very strong in terms of her personality. And now, my daughter, for her unwavering support. I am always her hero- so that’s what I enjoy.

Q-4) If you could step into a woman's shoes for a day, what would you want to learn and why?

Ajay Trehan: 

They have the innate ability to multitask and are much stronger mentally than men tend to be. That’s what has made them come so far in the corporate world. 

 

Anil Dhar: 

I think multitasking. We say that men and women are equal and share equal responsibilities. But when it comes to home, society and individuals, or even men today, expect that most of the responsibility has to be taken care of by the woman herself.

 

Raviraj Singh Ghai: 

I’ll be scared to do that, honestly! They are the biggest multitaskers that you can see in today’s time. When they wake up, the first thing in the morning is to do some tasks, maybe making up a bed or thinking about the kids, making them ready. Though I support them, the kind of responsibility they own, and it’s not just at home. When I work with my colleagues, they also complete the task in the morning. I see emails coming up at 7 a.m.

Q-5) What is the most empowering thing any woman has ever said to you?

Ajay Trehan:
My wife can figure out within a second if something is troubling without me telling her.

 

Raviraj Singh Ghai: 

I recall my grandmom telling me to have faith, be thankful, live in gratitude, dream big, and believe in the power of belief.

 

Anil Dhar: 

Chinta mat karo, mai hu na!

From boardrooms to living rooms, women are turning out to be the driving forces of change, innovation, and progress. Let’s continue to amplify their voices, celebrate their achievements, and strive for a more inclusive and equitable world, not just on International Women’s Day but every day. 

So here’s to the women who inspire, challenge, and uplift us—may we honour them today and always. 

Happy International Women’s Day!

By Shivangi, ago
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