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Manager Operations

Reporting to
  • Assistant Vice President Operations
About AuthBridge
  • AuthBridge is a leading provider of platforms and solution that enable trust. Our
    key services include instant identity verification, employment background
    screening, customer screening and partner due diligence. We have the delivery
    capability in more than 140 countries and a client-base across a broad spectrum
    of business, including Fortune 500 companies.
Purpose Of The Role
  • To manage operations and end to end delivery within pre-decided TAT
  • Any Graduate
Prior Work Experience
  • 5-6 years of experience in Supervisory role in service industry
  • Experience of handling a team size of 30-50 team members.
Key Responsibilities
  • Managing Operational processes and end to end delivery
  • Managing and reviewing work allocation to Internal Team.
  • Ensure smooth operations of the assigned processes through monitoring
    performances of the teams/individuals and handling escalations
  • Manage internal delivery teams and external partnerships for fluent client
    deliveries without any hurdles
  • Identify and build on areas where value can be added in operations. May
    conduct research to identify areas of improvement
  • Analyse work load and work flow trends to maximise the effective use of
  • Ensure the client SLAs are met around assigned deliverables.
  • Daily reporting of team performance to Reporting Manager.
  • Ensure team targets are met and also re-defined as per the business
  • Performance Management of process owners and team members.
  • Address the department/verification related issues and communicate the
    challenges to concerned stakeholders proactively.
Key Skills
  • Must be highly detail-oriented and strong capability to multi-task.
  • Must be proficient in Microsoft Word and Excel.
  • Demonstrated excellence in analysis, problem solving, and effective
  • Ability to prioritize and manage multiple assignments simultaneously.
  • Strong team orientation, communication, creative and analytical skills
  • Strong presentation skills
  • Team Player & Team Handling ability.
  • Self-driven & Result-oriented with a positive outlook.
  • A clear focus on high quality and performance targets.

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